Masdings Avis 

Great shop really helpful staff large range of great products. Nothing too much trouble.great experience

I have ordered 4 pairs of trainers, they have not been delivered. Masdings is claiming they were delivered to the neighbour but the delivery photo shows the box being outside. They made me wait 4 weeks for absolutely no reason just to tell me they cannot assist me. Worst customer service ever! The agents are rather rude and anything but helpful. AVOID AT ALL COSTS!!! They take no accountability and only blame you

Ordered a designer shirt through Masdings. The shirt arrived promptly and the quality was excellent. The price was less than buying direct from the makers as well! Top marks and I will shop with you again. Great service.

I ordered a pair of Timberland boat shoes and they arrived within 48 hours. The price was very competitive and I was happy with the service provided.

Ordered a couple of T-shirts. First time I've ordered with Masdings - order came quickly and it was a really good deal.

Great service! I ordered a pair of Jeans and it was delivered next working day! Well done guys!

Have had the worse experience, after receiving a pair of marked suede clog shoes I returned them without even thinking there would be an issue! Only to be told I would not be receiving a refund and basically accused of being a liar as apparently they were in perfect condition when sent out!
Not only that, I am being chargers £7.99 for them to send them back out to me!!!!! I’m honestly disgusted and looking to take further action as this is NOT ok. Never known anything like it!

UPDATE: the reply from the company is also false as after instructing my bank to deal with them, I did indeed receive a refund! Never was the video evidence supplied proving that they were without said mark! What a shambles of a company

Good quality product at a bargin price, delivery and comunication were excelent.

Bargain price on a jacket. Phoned on Friday afternoon to discuss and they were very helpful. Received Monday morning so very fast delivery. Very happy with my purchase.

Start to finish -impressed :-)
Was a little iffy as had never shopped here before, but blimey, so quick to deliver, packaged so well. Polished I’d say for the whole experience of shopping here…..will deffo come back

I purchased a shirt on Masdings unfortunately when I purchased this shirt the conformation which thankfully came through straight away stated that the shirt had been purchased in the wrong size. I contacted Masdings through their message service on their website & stated the issue & asked if my order could be changed to the correct size. Then after some time thought that they never would be able to manage this so bought a another one in the correct size as the shirt was on sale & low in stock (only 2 left). Thankfully their phone number was on their website so I thought I would contact them first thing the next morning & get the first order cancelled & refunded. Early the next morning they sent me an email stating that they had changed the size on my first order however, I had purchased a second shirt by then. I phoned Masdings first thing, explained the situation & they cancelled & refunded my first order. I am sure that this would not be possible for Masdings to do every time but it's nice to know that there are still companies out there who put the customer first. Can not fault Masdings in any way quick delivery as well. My husband love this shirt it's a funky, fun shirt, nice material & the shirt looks great on.

Great service, delivered in good time and a great price. Thank you

Beware of this company and the sister site oxygen clothing.

I returned an item that was delivered back on may 25th this year and they have denied the return. I now don’t have the item and I’m out of pocket over £100. This site and oxygen ignore emails, don’t have active live chat, don’t reply to the online form, don’t answer the phone. I resorted to Instagram and got one line reply’s denying a refund then they deleted all the messages and then deactivated the account.

They are thieves, they have taken over £100 from me and retained the return. Not at all what is expected from a reputable company.
It’s beyond disgusting. If they’ve done this to me they could be doing it to others. Avoid, shop at a larger reputable store where you have buyer protection.

Thankyou yet again for your excellent service .
A big Thankyou to Darren in the Oxygen side of the store.

Bought a Fred Perry xxl from these as it was £65 in sale.
Its original,size is perfect and delivery in couple of days.

Bought a Calvin Klein t-shirt. Delivered in time. However, size was small on me so I sent it back. I have received the amount. Trustable company.

Bought an expensive Valentino bag , 5 weeks later it’s falling apart . Contact masdings by email about it , they reply saying they need to contact the “ brand “ ? Why … I bought the bag from them . Chased this up and now they blank my emails . No reply in 2 weeks.

Was a bit apprehensive about ordering from this company due to the mixed reviews, but desperately wanted some Holland & Cooper sandals and this was the only place that had them. Pleasantly surprised, same day dispatch, tracking number provided, arrived on time with DPD! Thank you will definitely be ordering again :-)

I recently bought a Vivienne Westwood bracelet for my nieces birthday and within a few weeks, the charm came off. I contacted customer services for them to tell me, that basically it’s impossible for this to happen because it’s fused on. This was a faulty bracelet and now has no charm, so absolutely no point in wearing and I can’t even buy a charm to go onto it for her. So over £80 wasted. Will never use this website again, they don’t want to know if you’ve paid and they’ve took your money, even if it is faulty. Stay away.

Ordered goods to be delivered within 2-3 days, 6 days later I am still waiting. Complained via email and they just sent me a Royal Mail Tracking on line which only tells me the order has been despatched. Poor customer service and in 2021 waiting this long for goods is shambolic.?