Designed a custom mat with frame for a cross stitch piece a friend made. High quality materials. Colors exactly as depicted on the web site. Great price. Quick shipping. Had issues with delivery -- no... Voir plus
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I needed custom cut mats for a feature wall in my home. The site was super easy to use, and gives advice on proper sizing of custom mats. It made the process quick and easy. The cost for a custom... Voir plus
L'entreprise a répondu
This company was super responsive when the carrier damaged their product. They asked for some photos, said they'd take care of filing the claim with the carrier, and then promptly made me a new frame... Voir plus
L'entreprise a répondu
Measurements were accurate and color was good. The issues I had were shipping and packaging. The cardboard within the wrapping wasn’t very stiff or supportive. And there wasn’t any marking as fragile... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Matboard and More® believes that the world needs nice things, and this is what drives us to be the #1 online retailer of custom matting and framing accessories in the USA. We pride ourselves on creating quality pre cut picture mats, providing excellent customer service and delivering on these promises fast. We are based out of Marietta, GA (suburb of Atlanta) and have been providing framing services since 2012. In that time we have constantly seeked to improve our website, service and expand our product offerings. We have been fortunate enough to serve thousands of customers including artists, large organizations, and the everyday home decorator. We are flexible in our operations and are very proud that we are able to serve such a diverse customer base. We source all of picture matting products from Crescent® and other US based suppliers. Everything we produce is made out of our Marietta facilities and we believe this is the best way to ensure high quality and service.
Coordonnées de contact
1791 West Oak Parkway Suite 7, 30062, Marietta, GA
- 678-688-6287
- info@matboardandmore.com
- matboardandmore.com
4,7
Excellent
19 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Réponse de Matboard and More
Thank you! We’re so glad to hear that it was easy and a great value. If there’s anything else we can help with or if you have more feedback, feel free to reach out. Enjoy your new mats!
Very high quality
20 septembre 2024
Avis spontané
Réponse de Matboard and More
Thank you so much! We're thrilled to hear you found the quality to be top-notch. If there's anything else you need or if you'd like assistance with future projects, just let us know. Enjoy!
Perfect results
I could not believe how quickly my matte was shipped. I was worried about a job being done that fast. It arrived perfectly, just the right dimensions and looks great. I couldn’t be happier with the results. I would definitely recommend this company and use them again for any custom matte needs.
15 septembre 2024
Avis spontané
Réponse de Matboard and More
Thank you so much for sharing your experience! We’re thrilled to hear that your mat arrived quickly and met your expectations perfectly. It’s great to know the quality and precision came through, even with the fast turnaround. We appreciate your recommendation and look forward to helping with any future custom mat needs!
Beautifully and safely packaged mat…
Beautifully and safely packaged mat board. Cut exactly as prescribed and super clean. Very impressed and will use this company again!
11 septembre 2024
Avis spontané
Réponse de Matboard and More
Thank you so much for your kind words! We’re delighted to hear the mat board arrived safely and exactly to your specifications. It’s wonderful to know you were impressed with the clean, precise cut and packaging. We look forward to working with you again for future projects!
Quick turn around and perfect product!
11 septembre 2024
Avis spontané
Réponse de Matboard and More
Thank you so much for your kind words! We're thrilled to hear that the product was perfect and that you appreciated the quick turnaround. If you ever need anything else, don’t hesitate to reach out. We look forward to assisting you with future orders!
Perfect Matting, Beautiful Packaging
This site was easy to order exactly what I wanted. I received my order in a timely manner and the packaging was simple, clean, elegant and beautiful, which shows me that this company cares. I had been putting off many framing projects that I had, but once I received the mats, I immediately put them in the frames and hung them. Thank you for excellent service!
30 août 2024
Avis spontané
Réponse de Matboard and More
Thank you so much for your wonderful review! We're thrilled to hear that you found the ordering process easy and that you were happy with the timely delivery and packaging. It’s great to know our mats helped bring your framing projects to life! We truly appreciate your kind words and look forward to helping with any future projects. Thanks again for choosing us!
Excellent quality
Excellent quality, a pleasure in receiving professional materials.
6 septembre 2024
Avis spontané
Réponse de Matboard and More
Thank you for your kind words! We’re thrilled to hear that you’re pleased with the quality of our materials. It’s always our goal to provide professional-grade products that bring satisfaction to our customers.
We appreciate your support and look forward to serving you again in the future!
Over charges for shipping
Just got my border for my picture and the square cutout where my photo sits was cut out uneven.
Charged me 24.95 for Express shipping on a small backboard and it took a week to get. Told them I wanted a partial refund on shipping since it was sent regular mail, no response. Rip off. Making money on shipping. Their quality of work is awful.
Their response is a joke. Bottom line their Express Shipping 24.99 is USPS Advantage (slowest shipping). Don't use their Express Shipping.Their quality on their over priced items is awful.
26 août 2024
Avis spontané
Réponse de Matboard and More
Thank you for reaching out and sharing your concerns. I apologize for any confusion or frustration regarding your recent order and the shipping charges.
I’ve looked into your order and see that you opted for express shipping with a guaranteed delivery date of September 6th. While the shipping cost was higher to ensure delivery by that date, I understand it took a week to arrive, which can be disappointing if you were expecting a faster timeline.
We take all feedback seriously and strive to provide clear and fair pricing for our services. I’m sorry if there was a misunderstanding about the shipping method used, and I apologize for any inconvenience this caused.
Please let me know if there’s anything else I can do to assist you, and thank you for bringing this to our attention. We value your business and want to ensure you have a positive experience with us.
This is my second order
This is my second order. Your site has made it easy to get those off size prints framed. I’m so happy. Affordable, beautiful solutions. The mat is perfect!
14 août 2024
Avis spontané
Réponse de Matboard and More
Thank you so much for your kind words and for choosing us again for your framing needs! We’re thrilled to hear that you found our site easy to use and that our frames and mats perfectly fit your prints. Providing affordable and beautiful framing solutions is what we strive for, and it’s wonderful to know we’ve met your expectations. We look forward to helping you with any future framing projects!
Great as Usual
As usual, your mats are simply the best and your customer service is incomparable. Thank you for making such quality supplies, so cost-effective and for making it easy.
27 août 2024
Avis spontané
Réponse de Matboard and More
Thank you so much for your wonderful review! We’re thrilled to hear that you continue to be impressed with the quality of our mats and our customer service. Your satisfaction is our top priority, and it’s great to know we’re meeting your expectations. We truly appreciate your support and look forward to continuing to provide you with quality products and excellent service. If there’s anything else we can do for you, please don’t hesitate to reach out!
Fabulous phone service regarding…
Fabulous phone service regarding changes! E-mailed a confirmation right away!
26 août 2024
Avis spontané
Réponse de Matboard and More
Thank you for your feedback! We’re delighted to hear that you had a positive experience with our phone service and that the confirmation email was sent promptly. We strive to make every interaction as smooth as possible, and it’s great to know we hit the mark. If you need any further assistance or have more questions, feel free to reach out.
Thanks again for your kind words!
I am never disappointed
I am never disappointed when I order from you. The mats are perfect sizes. Excellent quality. The display bags work perfectly. Shipping is always fast and everything is safely shipped. Thank you.
24 août 2024
Avis spontané
Réponse de Matboard and More
Thank you so much for your fantastic feedback! We’re thrilled to hear that you’re consistently satisfied with the size, quality, and shipping of our mats and display bags. It’s wonderful to know that we’re meeting your expectations every time you order. Your continued support means a lot to us. If there’s anything else you need or if you have any questions, please don’t hesitate to reach out.
Thank you again!
Shipping fast/quality good
Shipping fast. Product quality good. Mats for 11x14 seemed a little thick but fine for my purposes.
Ordering process was a little confusing when dealing with out of stocks . But got it figured out
7 août 2024
Avis spontané
Réponse de Matboard and More
Thank you for your feedback! We’re glad to hear that you found the shipping fast and the product quality good. We appreciate your comments about the thickness of the mats and will take this into consideration for future improvements.
We apologize for any confusion you experienced with the ordering process, especially regarding out-of-stock items. We’re continuously working to improve our system and your feedback is invaluable in helping us enhance the experience for all our customers.
If you have any other concerns or need further assistance, please feel free to reach out. We look forward to serving you again!
Thank you for your support!
The mats are always quality and I…
The mats are always quality and I haven't had a mistake in any order yet (20+ mats purchased at this point). I received a box that got pretty beat up in transit and my mat was damaged. I sent an email with photos and they shipped a new order right away, no hassle, no BS, no back and forth with the shipping carrier. I love how intricately you can customize your orders and will be sticking with M&M for a long time!! :)
5 août 2024
Avis spontané
Réponse de Matboard and More
Thank you so much for your kind words and for being a loyal customer! We’re delighted to hear that you’ve been consistently pleased with the quality of our mats and the customization options we offer.
We’re also glad that we could quickly resolve the issue with your damaged mat and make the process hassle-free for you. Your satisfaction is our top priority, and we appreciate your support and trust in us.
If you ever need anything else or have any questions, don’t hesitate to reach out. We look forward to continuing to serve you for years to come!
Thanks again! :)
Réponse de Matboard and More
Thank you for your feedback! We’re pleased to hear that the process was fast and easy, and that you received exactly what you ordered. If you have any other needs or questions, feel free to reach out. We look forward to your next order!
Thank you!
Easy and high quality
Easy and high quality! The website made it easy to customize the mat board, received the order quickly and the quality is top notch. Will order again!
31 juillet 2024
Avis spontané
Réponse de Matboard and More
Thank you for your great review! We’re thrilled to hear that you found our website easy to use and that you’re pleased with the quality of your mat board. It’s wonderful to know that everything met your expectations and that you received your order quickly. We look forward to serving you again in the future!
Thanks again for your support!
Great work.
23 juillet 2024
Avis spontané
Réponse de Matboard and More
Thank you! We’re glad you’re happy with the work. If you need anything else or have any questions, don’t hesitate to reach out. We appreciate your support!
Réponse de Matboard and More
Thank you for your feedback! We’re thrilled to hear that the product was exactly what you ordered and met your expectations. If you have any more needs or questions, feel free to reach out. We look forward to serving you again!
Thank you!
They sent me the wrong sized frame
They sent me the wrong sized frame, but return policy is so cumbersome and costly that I am not going to bother returning. I asked for 11.5 and they sent me 11"
10 juillet 2024
Avis spontané
Réponse de Matboard and More
We’re sorry to hear about the issue with the frame size and the difficulties you experienced with our return policy. We aim to provide accurate products and a smooth return process, so it’s disappointing to learn that we fell short in this case.
To address the issue, please contact us directly at info@matboardandmore.com with your order details. We will work to resolve the matter, whether it’s arranging a replacement or finding a suitable solution.
Thank you for bringing this to our attention. We hope to resolve this to your satisfaction.
Beautiful mat for my painting
Beautiful mat for my painting! Just the color I needed, dimensions were perfect, and the edges masterfully clean. Very prompt service and communication. Thank you!
30 juillet 2024
Avis spontané
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