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Lisez les avis des autres

Noté 1 sur 5 étoiles

I purchased the PureFlex mattress topper for €225 in April for a standard double (4'6"). Unfortunately, I was quite disappointed with the product, particularly regarding its lack of firmness. Had... Voir plus

Noté 5 sur 5 étoiles

Very happy with the service from Mattress.ie. I needed two custom sized mattresses. I am delighted with the quality and the fit of my odd size mattresses. Ruairí and Ronan were most helpful with their... Voir plus

Noté 5 sur 5 étoiles

I recently bought a custom made mattress for my campervan. Ordered it online and it was delivered within just over a week. I was delighted with the service and very impressed with the mattress quali... Voir plus

Noté 5 sur 5 étoiles

we wanted to give our son who has always had the tiny box room in the house, a little bit of space and a lot more comfort. He has reached that age when he really needs an adult room. We had a bed buil... Voir plus

À propos de l'entreprise

  1. Magasin de meubles de chambre à coucher

Écrit par l'entreprise

At Mattress.ie we are committed to providing leading mattress brands and great customer service to our customers all over Ireland. With an extensive range of beds and mattresses to choose from, we guarantee express delivery, affordable prices and unbeatable quality. We have a team of highly experienced Bedding Consultants available to help you choose the bed or mattress that's right for you. You can contact our customer service department at 1800 827 310, our telephone support lines are open Monday to Friday 9.00am to 5.30pm.


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

208 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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3,8

Tous les avis

(208)

9 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Best seller in Ireland!

Brilliant prices, excellent delivery time, great range. Very helpful with queries. Definitely highly recommended.

8 septembre 2011
Avis spontané
Noté 1 sur 5 étoiles

Back stratch for free

The mattress we bought had the springs sticking into our sides after 2,5months of use and we were turning it regularly, very uncomfortable mattress. I would not recommend that mattress to anybody. We tried foam over the mattress for a while and that helped a bit for another 2 months. Could no longer use as lack of sleep took it's toll. Not a good experience with the mattress purchase.

4 septembre 2011
Avis spontané
Logo de Mattress.ie

Réponse de Mattress.ie

I am very disappointed to hear that your mattress developed a problem. You could have at any stage come back to us in relation to this as this product is fully guaranteed and no springs should protrude at any stage. I would have no problem replacing this product for you and or exchanging it for a more suitable model.

The problem your are experiencing appears to me to be a manufacturing issue which is rare. We always resolve these for customers right away, please contact us info@mattress.ie and I will rectify this problem for you. With any purchase from us your product is fully guaranteed for 1 year + the manufacturers warranty as well.

Richard Moyles

Noté 5 sur 5 étoiles

Heaven!!!

I ordered this mattress after having problems with my back, it arrived just a few days after ordering it, very quickly considering we live in a remote/rural area, the quality and the look of the mattress is excellent, the memory foam makes it the comfiest thing ever to lie on, i've slept soundly ever since! My husband wasn't too sure about the memory foam as he's only ever had spring mattresses but now he's well and truly converted, I've never spent very much money on bedding before but this was absolutely worth every penny, I can't recommend it enough, Thanks Mattress.ie :-)

31 août 2011
Avis spontané
Logo de Mattress.ie

Réponse de Mattress.ie

Glad you liked it. Thanks for the positive review.
Richard Moyles

Noté 4 sur 5 étoiles

very comfy mattress, decent price

it`s a very comfy mattress but from time to time you can hear a tiny noise from springs, other than that perfect. Great value!

27 août 2011
Avis spontané
Logo de Mattress.ie

Réponse de Mattress.ie

Thanks for your review, If you think there may be an issue with the product i.e. noise, please do contact us info@mattress.ie, we can get someone to look into it for you.

Thanks,
Richard Moyles

Noté 5 sur 5 étoiles

Great mattress and great Online company

Despite a few days delay in delivery, the staff were very helpful in making sure mattress arrived before a long weekend.

Got a Natural Sleep Natures Touch Mattress - Super King - an expensive top of the range mattress. I had been worried about spending such a lot on a mattress online, but was replacing a firm "orthopedic" mattress (relatively new) that gave us serious backache every morning for a number of years!

Have not regretted it for a second, it is truly fantastic, high quality, and worth every cent in comfortable sleep- the backache in the morning we had been suffering is 95% cured! Very very comfortable. The Best decision we made.

Brilliant, Highly recommend the Natural Sleep Mattress (an award winning Irish company) and Mattress.ie who supplied.

25 août 2011
Avis spontané
Noté 4 sur 5 étoiles

Good choice, efficient process, quite long lead time

I thought the choice was good although not all models are the most recent to market. The website was easy to use but lacked consistent information accross brands making comparison a little difficult. In the end the matress I chose was delivered by friendly and obliging people. I would recommend mattress.ie for buying your mattress

25 août 2011
Avis spontané
Noté 5 sur 5 étoiles

slow out of the blocks but finished strongly

the bed was not in stock so i wasn't aware be a delay in making it. once I'd phoned to ask what was going on their response was brilliant, despite being initially annoyed, i came away very impressed with their complaints and after-sales service, kudos to the delivery guy as well - he knew the business

23 août 2011
Avis spontané
Noté 5 sur 5 étoiles

custom made mattress will definitely keep my custom

we wanted to give our son who has always had the tiny box room in the house, a little bit of space and a lot more comfort. He has reached that age when he really needs an adult room. We had a bed built in over the box covering the stairs and although we couldnt quite fit a double bed in, with a3ft 7inch mattress made and delivered on time and exactly to our specifications to give him almost a double bed we made the most of the space available and he now has a comfortable bed and an adult room

23 août 2011
Avis spontané
Noté 3 sur 5 étoiles

Great product, bad delivery

Had to ring three times to see where my order was. Ordered two mattresses at the one time but came in seperate deliveries a week a part.
Comfortable product but bad delivery

23 août 2011
Avis spontané
Logo de Mattress.ie

Réponse de Mattress.ie

This was a mix up on our behalf, the customer ordered two products, One was dispatched and the second didn't get dispatched for another week as we had to wait on stock to come in. We should have communicated better with the customer on this.

This is a rare occurrence but something for us to improve on and ensure it won't happen again. Apologies for the mix up on delivery and I am glad that you like the Mattresses.

Thanks,
Richard Moyles

Noté 5 sur 5 étoiles

Excellent service, great value!

I bought a matress at very reasonable price, delivery was superfast and I am really happy with the purchase. Would recommend it to everybody!

23 août 2011
Avis spontané
Noté 5 sur 5 étoiles

Fantastic Service and Quality

The website was so easy to use and it filtered so many ways - it was the quickest and easiest purchase I have ever made and the delivery was incredible. I ordered my mattress at 10am in the morning and had it on my bed by 5pm the same day - I know, I have never received such service!

The mattress is easily one of the most comfortable I have ever had and my back is just so happy to go to bed at night!!!!

The price range was brilliant - something to suit every pocket and size is guaranteed - if you dont find what you are looking for then you must be looking for the impossible cos everything short of that is available here.

23 août 2011
Avis spontané
Noté 5 sur 5 étoiles

Happy all round!

My guests at Cloona Health Retreat always comment on the comfort of the mattress and that's enough for me. Also the service was really good. Happy all round!

18 août 2011
Avis spontané
Noté 5 sur 5 étoiles

Mattress

I am very please with my mattress, no trouble with my back thank you again.

18 août 2011
Avis spontané
Noté 5 sur 5 étoiles

I cannot praise Mattress.ie enough!

Clicked in my order online & within days had my new bed. I was so happy with service & value that I ordered another bed for my daughter only a month later, no excuses not to have a decent well priced bed to sleep on anymore!

18 août 2011
Avis spontané
Noté 1 sur 5 étoiles

it was not a nice experience

I bought a mattress and it was delivered another model. I called immediately the customer service and they were annoyed because i called at 4.50 pm on friday ( they were about to close the lines ) . The week after they told me that the mattress model winchester and blossom ( which i ordered) were the same. The manufacturer Silentnight confirmed me instead that these models were actually very different. Then after many days they confirmed that there was a mistake, but unfortunately the mattress i bought was out of stock and they tried to convince me to buy some other models for the same price. The general impression I have got is that they don't have a clue of what they are selling online. Finally I was told by another CS agent to wait three weeks at least to get that model. Eventually It took over one month to get what i purchased on line . Many many calls , several emails , screenshots of the product, etc. Overall it was a bad service and messy organization. Never more!

18 août 2011
Avis spontané
Logo de Mattress.ie

Réponse de Mattress.ie

Max,

I have checked into this all I can do is apologise for the mix up.

You did email on the Friday evening and nobody replied until the Tuesday. All I can say is that the name, email address and order id used to send the message were different from the order details and it appears to me that this caused some confusion.

You then had the added distress of having to wait for the different model to be ordered as the original one was out of stock. We did let you use the mattress in the interm until the replacement was delivered.

We would have offered alternative models that could have being got quicker and we were not doing this to get you to accept them it was purely to propose solutions to the delay as the wrong mattress was ordered by us. I really appreciate your feedback as it keeps me informed on issues that arise, I can assure you it is rare but sometimes mistakes happen. We would not have left you without a mattress.

Richard Moyles

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