Mattresses4you Avis 

The delivery company arranged delivery date to suit me and were exactly on time as communicated.
The mattress is very comfortable and was cheaper than elsewhere. Very happy with the whole process.

Awful delivery service customer service from this company.

We paid for collection of our old mattress alongside the purchase of a new one. We waited in for the delivery, only for the courier to refuse to take the old mattress and tell me it wasn’t their problem. The pillows that were supposed to come with the new mattress were also missing.

I then tried repeatedly to contact customer service by phone but couldn’t get through. I sent emails which were ignored until I chased them, and despite initially receiving no response, I was later told the issue had been passed to a manager. I did receive a phone call from the logistics manager who said it can't be sorted now adn don't bother waiting in for them to return tonight. I was told to wait for an email with a new day and timeslot.

Eventually, the mattress collection was rearranged for several days later meaning we were stuck with a mattress in the hall for 5 days. We were only given a four-hour time slot the night before, starting from 6am, and I had to rearrange my work for a second time because of their mistake.

I was offered a 50% refund of the courier charge, but given how badly the whole thing had been handled, I asked for the full charge to be refunded. After chasing, again, I was again told it had been passed to a manager. That was weeks ago, the mattress has long since been collected, and still nothing has happened. They haven't even acknowledged anything!

The phone constantly rings out, emails go unanswered, and on the rare occasion the answerphone actually kicks in, nobody calls back.

Their 60-day sleep guarantee also seems pretty meaningless if you can’t actually get hold of anyone should you need to arrange a mattress exchange.

Someone recently asked about this company in our local town group and unfortunately others had experienced problems too.

A terrible customer experience from start to finish. I would avoid.

Good value and quick delivery

Very poor customer service, you cant pick a day or time slot of delivery, it's so weird as its 2026 and technology has moved forward but I guess this company hasnt, now I have to take a day of work for a time slot you dont even get too choose or a day, in-which Mattresses wont reimburse you of your day off work and customer services takes forever to reply to your emails, they dont even read their whats app so I dont understand why they to whats app them and they dont even acknowledge their commit, they have no customer care, just money-oriented

Fantastic delivery team , kept me informed , very polite and helpful

Easy ordering online, responsive when had a query pre sale. Delivery was quick arranged on a day of my preference and arrived early. Old mattress taken away, new mattress has been brilliant. Haven't received the pillows that was part of the offer.

Love my new Healthopaedic Harmony mattress. It was very easy to order online. The delivery came on time & the driver was very friendly & moved the mattresses on his own. Also got 2 free pillows thank you.

Great mattress at a very reasonable price. Good communication with the staff team. However I was supposed to receive free pillows which I didn't, maybe someone can send these onto me now? But overall a very good service.

Easy to use website. Good communication, quality product and great delivery drivers. Couldn’t be more happy thankyou

Prompt order to delivery. But disappointed by delivery no one spoke brought in new mattress left in hall took old one away and left paid for delivery to room of our choice . Had to unpack and place on the bed ourselves.

The price and delivery of the mattress was good, however the advertised '2 free pillows' did not arrive, Hannah in customer service advised these would be posted out. Unfortunately these still haven't been received and there has been no response to email or phone calls which is disappointing.

Tried several times to call over 3 days never got through. This is customer service and sales! Avoid

Smooth ordering & delivery and great customer service - when there was a small issue with the delivery it was easy to contact someone & the matter was resolved quickly & easily.
Great mattress & so much cheaper than anywhere else we had seen it.
Would definitely recommend.

Ordered with no trouble what so ever. Delivered today, Took 1 week.Everything went very smooth indeed. Got my wonderful Matress which I know is fantastic because I’ve got one in another property. Even got 2 x pillows FREE which my husband bagged straight away. Would def recommend. Their email went into my junk mail but all went Aok. I hope I can send you a picture now. The order was £463 which included £15 to get it into your room of choice. Great matress for older people with back problems who need comfort, it’s a medium with spring and foam. Ideal for me, I’m going to get a good nights sleep tonight with no problems either on my shoulders as I’m a side sleeper.There don’t seem to be anywhere where I can send a picture, sorry about this, it’s a Healthopaedic Tencel 1000 double.

It’s a scam. Don’t trust these cowboys and save your money. They don’t even deal with the companies that they claim to represent. You can call the companies direct and ask for yourself.

Arrived on the day I picked inside the time window they gave me.

Professional and fabulous communications start to finish
Delivery spot on

I bought 2 mattresses from them over the years and I'm super happy with both. Prices and quality were great. Well packaged and no funky smell. Delivery went smooth too, the guy who brought the mattress was super nice. I highly recommend!

I’ve had this mattress previously, so knew what I was buying. This company is easy to deal with and the mattress was a good price.
I opted for removal of the old mattress and delivery to a first floor room.
The delivery guys were very pleasant, friendly and efficient 10/10👍

Excellent service and very helpful responsive online chat. Delivery on time and kept informed of the delivery date and time. Delivery personnel cheerful and polite. Dyer sales service from Hannah was superb.

The whole experience has been very smooth and hassle free.

Highly recommend “Mattresses4you”for products on offer and the wonderful service.