Maya Deluxe Avis 114

£169 dress delivered in a battered envelope. Open up to find a dress that’s obviously been worn previously. Stinks and is filthy. Contact Maya Deluxe direct to enquire if they have size available to do an exchange and they have not replied. Terrible customer service and awful product condition!

Although I was surprised not to have an email confirming my order or my part-refund, the dress is gorgeous and arrived quickly (took about three days) and the refund was processed quite quickly as well.

I ordered a bridesmaid dress in 2 sizes for my MOH to try on. This was a week ago. It was supposed to be next day delivery! I received the confirmation email but nothing since that and have tried calling and emailing with no response.

The dresses were great quality and arrived quicker than expected.

I ordered a dress for Next day delivery, I’m still waiting, it’s been 4 days, I still haven’t received my item or a shipping confirmation,
Terrible customer service they don’t answer the phone or reply to emails.

The dress was very true to size and was absolutely beautiful we definitely use the site again

I ordered the item a week ago. No confirmation email. Money taken out my account. No one is picking up nor responding via email.

Stunning quality dresses for a fraction of the price, really quick turn around response from purchase to me receiving the items. Would absolutely recommend and use again.

All my bridesmaids are over the moon too.

Thank you

Never received the dress or an email to say it was waiting.

Sorted out and returned items quickly 👍🏽

Pretty, comfortable and suited different body shapes.

Quick to respond to my email with my returns and exchanges.
All issues dealt with in a timely manner
Very happy with my product x

Ordered 1 item; completely wrong item and size received.
Full refund including postage was received, but all in all a waste of time.

When I paid for the order I did not receive a confirmation email. I rang up to confirm and they confirmed it was ok and will be delivered.

The parcel never came and when i rang up they said it had been attempted to be delivered but no one was in. No card or note was left and so I do not believe a delivery had been attempted.

I asked for a refund (2 weeks later) and they said they would do it. A week later i rang up again as no refund has been received. They said it had not been done so would do it now. A week later I received the refund.

This dress was for a bridesmaid for a wedding.

Would not recommend.

Order NEVER a arrived
Been waiting going into second week - supposed to be special delivery !
Apparently I was out ? But no card left nothing !!
Still waiting for order to be delivered or full refund
Appalling service

From ordering to delivery, very efficient. Updates on delivery useful and good to see you collaborate with Royal Mail, need to keep them going too x

We have ordered bridesmaid dresses from Maya for the last 4 family weddings. They are always the number one choice due to the variety of styles and sizes that they create. The service from the customer service team is always excellent, and for my own wedding Jamie has gone above and beyond in assisting my queries. I cannot thank the team enough and I will continue to spread the good word about the quality of both the dresses and the excellent customer service! Thank you again.

Orderd 2 beautiful Dresses for my daughters from the mini maya collection. Delivery was super fast! And customer service was great. Jamie really helped me out a lot. Thank you so much again will defo be buying from here again! X

Bought a very last minute dress for a wedding this weekend from the Anaya collection - absolutely gorgeous dress and arrived in less than 24 hours!! Amazingly fast delivery!! I’d previously used the brand for bridesmaid dresses at my wedding and remembered to size up as they can be neat fitting, so if you’re busty I’d recommend doing the same!