Mcdelivery Avis 

Ordered of food £35 and was never delivered, can’t get through to customer service. Spoke to the restaurant manager who couldn’t do anything as she said it was ordered through uber eats and isn’t their responsibility. Never ordering from either again shouldn’t be allowed to run businesses this way, disgusting

Avoid at all costs, they never deliver all the items, then refuse to refund as against their policy

I used Mcdelivery for my boarding school students and they missed items or changed items multiple times and were unable to get any compensation or replacement. It's terrible!!!

Theft!!!

No food delivered, Uber eats customer service useless… blamed McDonald’s… who blamed Uber Eats!

No food, no refund, neither company willing to take responsibility!

Awful…. AVOID AVOID AVOID

Ordered via McDelivery at Fareham UK, who use UBEREATS, the driver didn't even turn up, not even near the building, yet we've been charged the full order. Absolute diabolical.
Upon asking for an explanation after being notified our order was delivered, we were told "sorry, nothing we can do". Not even any sympathy or resolution option.
These people are criminals! Never use them.

Just ordered from mcdelivery food arrived cold a big Mac , quarter pounder & 2 fries I complained to ubereats but was told to phone dedicated team mcdelivery all they said cos food arrived in certain times it doesn't matter what state it is mine was so cold I threw it away , they done nothing just said it was my choice to throw it away ABSOLUTE JOKE SHAME ON YOU MCDELIVERY

Never received my food!
Absolutely PATHETIC!
Do not recommend at all.

Well Fast Convenient Delicious!!!

That's what mcdelivery says, they sent a man on a bike, the order took one hour to arrive and was stone cold.

Raised a complaint only to be told that it met their internal guidelines. Vile that companies are allowed to behave like this.

Absolutely terrible
Pass the blame on uber eats
They only deliver!!
When do uber pack your order??
Ruined our tea, items forgotten
15 days for a refund
No replacement
Go hungry then….
Drive thru will not pick the phone up
Email received stating £0.00 to be refunded
Zero stars from me
Disgusting

Avoid using the McDelivery Service!!
I placed a Simple Order with easy delivery address and it was not-delivered. Only problem was that the app said the driver tried to contact me and i may want to call. There had been no call to me from the driver, and also my number had been blocked so i could not make contact. Then the app said my order had been delivered when it hadn’t. I phoned McDelivery which was in fact Uber. Firstly they said the driver said he delivered it and I adamantly advised he was lying. They then said they had triggered a refund and if i did not receive it to then contact McDonalds. I phoned McDonalds and they said phone Uber. In the end i had to contact my bank who disputed the transaction and thankfully i now have the money back in my account. DO NOT use this service as you risk being charged and receiving no food. How do they get away with this? Surely, this practice does not comply with legal rules for online shopping? There is simply no protection for customers when using these types of services.

Joke. Ordered, order stone cold when received and items missing. McDonald’s can’t help, just passed the blame to Uber eats, who were as useful as a chocolate teapot. McDonald’s should be responsible for packing the food. I am boycotting.

Always missing items

Ordered 3 times and every time they forgot an item that I have paid for. Complete and utterly useless. You have few items to consider, just place them in the bag and deliver it. Total shambles. You then have to call Uber eats and go through 15 mins of questions to then be told ‘refund may be processed in 15 days’ if it isn’t come an check back with us here. Like I have the time to …. Oh you know what… it’s just a really poor delivery service. Really poor.

Order came without the burger I ordered never got a refund or a replacement will not be using again food quality gone down as well fries where freezing cold and where undercooked very poor.

Placed an order with MC delivery for breakfast that never arrived. Upon trying to contact MC delivery the site just informs you to contact Uber. No answer with Uber but have since been sent a photo of the order placed on my wall outside the house. How is this an acceptable service. There is zero way of escalating the issue with Uber or MC Donald's.

Absolute joke! More than half my order missing, after phoning explaining, asked to be sent the food, told I’ll be refunded within 15 days, check email so been refunded £5.99 so effectively paid £10.68 for 2 plain hamburger and a chips , if I want the rest I’ve to reorder and pay another delivery! Won’t be using again

I would give 0 stars. Never used McDonald's app for a delivery before but my so called meal deal of 2 burgers and 2 fries was missing a quarter pounder with cheese and Uber eats won't redelivwr or give me a refund, they don't care about the quality of the food you get: The fries are cold and they have charged me £2 for the pleasure and only refunded £3 for the burger. Now if I want a full meal I have to drive there myself and pay full price for my quarter pounder. Never again will I use this app! McDonald's you are a huge franchise and should ensure that your delivery suppliers look after your customers. Avoid, avoid, avoid!!!!

DO NOT USE!! If McDonalds miss items from your order then Uber Eats who deliver it will refuse to refund you. McDonalds will also refuse to refund you as they state it is Uber Eats that process the payment! Two crooked companies who both refuse to take any responsibility! Absolute joke!

Awful. Driver could not find the block of flats I live in even though I gave instructions so I never got my food and they are refusing to refund me saying its my fault

Absolutely avoid Mcdelivery unless you like throwing money away. Spent over £45 and we received drinks and no food.! Spoke to Ubereats who said they'd refund in 10-15 days and 25 days later I've been told mcdonalds have to refund. Emailed McDonald's who say Ubereats refund!! I've wasted hours trying to get £38 back. Never again! Absolutely fuming and still getting nowhere.

Poor service delivered to wrong address can’t organise new delivery off food have to wait 15 days for refund I certainly wish I could give zero stars