Mcdelivery Avis 

Useless spineless company will
Never order this junk ever again 1 item refunded from 5 missing robbery stay away!

Multiple times I have been missing part of my order, and been refunded £3 for almost £8 items, putting me out of pocket. Tonight I ordered a £36 order. Half the order was missing but l “was not eligible for a refund” after ending the phone call I checked the T&Cs stating refunds are issued if there are missing items or an incomplete order. I called again and I was told I wasn’t eligible for a refund as it’s McDonald’s and Uber eats policy. I asked what this policy is and I was told I am not at liberty to be told. But I am at liberty to be charged £36 for 3 drinks (one was incorrect and I am allergic to) and some cold fries. Never ordering through Uber eats again, or McDonald’s. SCAM

Awful, just awful, used 3 times in hope that the next time would be better than the last but never the case, missed a main meal on all orders, customer services do not care and are extremely unhelpful, it may well just be the branch of Bury St Edmunds that can’t pack an order correctly or just plainly disorganised, avoid using mc delivery at all costs, could be considered a scam with the bumped up prices on food and the delivery cost, cheaper to use your own fuel and find a drive through

Yet again I order from the app for delivery. Nothing turns up. I get a text saying it's delivered. I used my McDonald's points this time. I lost the point and was refunded the delivery charge. Previously when it didn't turn up at a cost of £23 Uber blamed McDonalds and McDonalds blamed Uber. So tired of this legal loophole. It's theft by both companies and they simply could not give a damn.

Do not use the McDelivery app. It's a farce

If I could give less than one star I would. They kept us waiting for over half an hour. The orders was expected to get here at latest at 11:52 only to show up at 12:08. I ordered a McDouble with extra pickles only to receive no pickles on it. They didn’t give me any mayo sauce packets that I ordered 3 of. You would think they would actually read the orders they’re customers give them. The driver on the other hand was very good, he was fast with the delivery and was apologetic when delivering which I appreciated.

Awful attitude from the customer service assistant. When I told him that a berry muffin and two fruit bags were not delivered as well as the wrong drink arrived for one of the meals and I was told because the fruit bags didn’t show up on the system I could not get a refund. I was also told I should have mentioned the drink before as he had already processed a refund for the muffin and couldn’t do it again. I understand there are limitations on what staff can do but I felt like the sales assistant was being a bit of a bully and not very helpful.

Every single time I use this app there is an issue. The last two times it’s missing food. How do you send everything for a meal apart from the main part of it. And then send everything for another meal apart from the drink?
And contacting them??? Don’t bother, virtual assistant can’t help, eventually gives up and tells you anything you type isn’t enough characters, you ring the store, they won’t help, ring Uber ? It’s not their problem and you have no order number with them, you can eventually ring through to someone (after a google search) and speak to someone who can barely speak English who has a vile attitude and speaks to you like you are the problem and a liar because why would a multi billion pound company not send food… right ? Then says there is nothing he can do and puts down the phone.

Honestly never known anything like it in my life. Will never use Uber or mcdelivery again, I’ll stick with BK on Deliveroo their customer service is top notch

Save your money !

If youve also recieved incomplete order from Uber eats, click like to get the attention needed !!! Yet again my order was incomplete and yet again, I even wrote in the instructions section, please check order. uber did not refund the missing items, stating " it is the uber and McDonald's global policy" , when asked what the policy is they said they are not at liberty to share that information.

In my opinion, uber eats will be detrimental to McDonald's deliver service Yet again my order was incomplete and yet again, uber did not refund the missing items, stating " it is the uber and McDonald's global policy" , this was from the manager Samwaan (however probably a fake name) when asked what the policy is they said they are not at liberty to share that information.

In my opinion, uber eats will be detrimental to McDonald's deliver service

Ordered via Mc delivery app, 3 items missing , was told to phone number on the app got trough to Indian man I told him it’s missing he said nothing he can do about it no refund or replacement I was missing items worth 12.50 so I’ve been robbed completely and utterly robbed will never use this con artist app again

First time ordered from the App, but one of the item cost roughly £6.00 is missing, contacted Uber eat according to the Mcdelivery App. Got the email to tell me refund of £2.20 flat rate item was generated...
Felt like being robbed... i wont use this service anymore

Missing items on order..toldto contact uber eats who said wait 2 weeks for a fraction of what I paid to be refunded.. absolute joke..never again.

How I wish we’d read these reviews first. Ordered a McDonald’s on the app from the newly refurbished Lea Road, Wolverhampton branch last night. Daughter received two phone calls from the Uber driver asking for directions. After tracking him my daughter could see he was nowhere near our road and had gone elsewhere. She phoned Uber who said he had followed guidelines and they couldn’t refund her the £17.15 charge because he had delivered but couldn’t make contact. He most definitely hadn’t turned up and the delivery option was to be left outside because she was poorly. Spoke to multiple people myself this morning on the Uber number and basically feel like they are accusing us of being liars and now out of pocket and very determined never to use them ever again. Disgusting treatment.

Several items missing and one item incorrect. MCdonalds blame the delivery service used, they blame McDonald's, so ultimately nobody wants to take responsibility and address the issue and we're left short of money and food.

Absolutely disgusting service and given how many other people experience issues you'd hope they would sort the issue.

Will never use again!

Just had my 1st Mcdelivery. Length of wait was accurate. Car delivery details were wrong, wrap as good but fries were luke warm and extra sweet chilli sauce that I ordered and paid and was listed on the bags sticker for was missing.

Missing items, terrible customer service and no offer to replace nor refund. Basically take your money and steal your food!

I ordered food through McDelivery it was a Saturday night and I expected it to be busy. It took an hour and twenty minutes to arrive and it was stone cold. I understand it's busy but I didn't expect the food to be freezing cold. It would appear they made the food when I made the order and left it there for an hour till it was picked up. With the prices they charge for the food and the delivery I'm disgusted that I had to spend time reheating all the food in the microwave. You should be ashamed.

Delivered the wrong order so had to go and fetch it myself. Driver left my order sitting in the counter.
Tried to contact them for a refund of my delivery charge and they were completely useless. Refused to refund.
Disgraceful

Do not order from Mcdelivery!!! Food arrived after 3hours when it advised it would take 45mins. Hard as a brick and freezing cold, inedible and went in the bin. £35 worth of food!
Mcdelivery promised a refund within 15days, 4week later and all I'm left with is no money back and a headache. They refuse to send emails confirming refunded, when they do "send" an email it's not received. Refuse to let me speak to a manager and constantly fob me off.
They direct you to McDonald's, but McDonald's won't help as you ordered Mcdelivery (through their app!!!!) they just pass you around the houses not taking any accountability. How are we in 2024 where a company can't email, send receipts, issue a refund, and have basic customer service. For a global company this is mind blowing!
I honestly wouldn't wish dealing with Mcdelivery on my worst nightmare.

Food arrived stone cold. What should have been a 5 min drive turned into 30 mins as the driver picked up other orders!!! Called Uber and said my food was stone cold. He said 30 mins is perfectly reasonable and that was it?! End of conversation. The fact my food was inedible was irrelevant!!!

3 times now order completely wrong or cold uber eats said can't have my money back because of policy but won't say what that was why are these company allowed to break the statutory law I will get money back from my bank please people don't use this company shocking not even no help on mcdelivery app just sends you round in loop disgusting never ever will I use again