Terrible Customer Service and System!
I used my mobile app and paid for two meals for my husband and me, I paid for it with my card on file had the order number verified. I had a procedure and was feeling sick, besides, having a doctor's order I couldn't drive, so my husband offered to stop and pick it up for us on his way home from work. He went inside to the Newberg, Oregon, McDonalds with the order number and was told they wouldn't give it him and that I needed to come to the store and pick it up myself. Are you serious!? I was fuming and I tried to call the store and explain I couldn't drive per dr orders but no one at the store would pick up the phone it rang and rang dozens of times. Finally, someone picked up the phone, without saying anything, they hung up the phone. I tried to call right after, and they put phone off receiver, and I when I called them again right away, I got a busy signal.
What has happened to customer service? We never got our meal! They gave refund but I am upset about the terrible experience. When you are sick, you need a food establishment that won't add more stress!