MCR BIKES Avis 

Wanted to check stock on a sram cassette £174.99 before placing an order,
Made approximately 4 phone calls None were answered! Then about 1.5 hours later I received a text stating they had been at lunch.
So I replied to the text asking could they confirm they definitely have the part before I place the order. Never received a reply! Tried another 4 phone calls, again none answered.
So not a great shopping experience!
On the brighter side Richardsons Cycle’s
Had the same cassette although at a higher price £197.99. But there website has a price match page so I them the details of the MCR WEBSITE and they came back with an offer to match the price.
All resolved in two texts and one email,
Great customer service! Will definitely be using them again!

One week after order placed and still not dispatched which is disappointing after paying £7.99 delivery for a small item costing £14.95 listed as in stock. No comms. No response to emails on an ETA. Probably wont use again sadly.

Edit 30/5/26 still waiting...

Jake was very helpful. I was wanting to purchase an accessory that wasn’t sold by retailers in my country. An internet search returned a few retailers across Europe and the UK. There was no response from the first two retailers to my enquiry but Jake responded. We exchanged emails, the accessory wasn’t in stock but Jake contacted the manufacturer and is getting it sorted for me.

Fabulous customer service.

I suggest don't buy from them!
On March 9. they said the order will be done in 4-5 weeks. After more than EIGHT WEEKS i asked what's up and they took ONE WEEK to reply to my e-mail. Order not done, they say it will be ready for delivery "in the next few weeks." What a disappointment!

Jake was excellent and so was the service

Im rewriting this review for MCRbikes as I understand it’s only a small business and is very busy and he got back to me when he could, the reason I gave a low review as the box was open on delivery but this has been recognised by Jake and for that it will be 5 stars but do recommend that the pump to note that it is delivered by an external supplier

First class experience with this company, I’ve have nothing but positive things to say about Jake. From ordering on a Saturday evening to getting told bike was not stocked in colour I wanted on the Monday but they had contacted cube in Holland to acquire the colour for me.
Was then explained bike would be with them weds and they would then despatch next day to me and although it didn’t arrive till Fri I was fully informed.
Any email I sent was always replied to, so I’ve never experienced what a few others have experienced with bad service.
I live down on south coast and something I’d not thought about was if bike hits an issue and having to return it to Manchester but Jake has assured me MCR Bikes will on my behalf take up issue with cube direct and then sort out a shop near me to get bike sorted and any lost money will be repaid to me.
What can you fault in service like that?
In my honest opinion I’d highly recommend these guys if buying new.
I will be back if I need any accessories.
Thanks Jake for a trouble free easy buying experience.
Darren

Excellent communication jake couldn't do enough to make the sale seamless highly recommend

Jake is professional, had handle situation well after some third party delivery issue. The tire is great, ready to go for a spin. Will buy from MCR bikes again.

Incredible bike at an amazing price, great communication through out from purchase to recieving the bike from Jake, can not recommend enough, will definitely be buying again from him

Terrible service, I ordered 2 mudguards with these on the 7th and still no delivery as of today the 15th. Will be requesting a refund as this is a joke. Ive tried to contact you multiple times but no answer. DO NOT USE THIS COMPANY.

I bought a Cube Reaction 600 Electric Bike for my son. Service was great. Next day delivery. Can’t fault and my son is over the moon. I’ll be back for sure. Thanks to the MCR Team for the personal & quick service.

The purchasing experience was straightforward for a Cube Attain out-front bike computer mount.

However, everything else was below standard. I was originally told 2-4 weeks for the part being received by the shop then it would be sent out via international air mail. The part was ordered in January and has yet to be received.

Now, delays happen sometimes with any product which is absolutely acceptable, but to get any updates on the product, I had to contact MCR bikes when it should have been visa-versa. There was no proactive contact from the shop.

In terms of costs, the shipping cost paid was $70 from UK to US, which seemed crazy to me for the very small part, but I'm unable to get the part in the US, so went with it under the thought that it would at least be a premium service and be shipped out on an expedited basis. Alas, no, there was/is no priority for the shipment, and it has been ongoing since 1st-April (April fools joke perhaps?), with an estimated delivery date of 22nd-April showing in the portal. To put this moan into context, last week I ordered a 3D printed seatpost mount for my Bryton radar from Poland, and it was installed on my bike in Texas at the weekend. The shipping cost was $13 and the parts will be an almost identical size.

Overall the process has been dreadful, with a lack of dialogue driving the initial frustrations, and a lack of reasonable priority on the shipment hammering the final nail into the coffin. I won't be a returning customer.

Prompt service and delivery

Very happy. Responsive, helpful and great prices. Personal service. Highly recommended. Thanks Jake

extremely fast delivery. good follow-up

On Sunday 15/02/2026 I ordered a CUBE Stereo ONE22 Pro Metalblack/Black 2025 from MCR Bikes for £1,599 and received confirmation of my order.

On 17/02/2026 I was contacted and told the bike was “no longer available in Europe” and had sold out, due to their 72-hour stock update system. I was informed that a full refund had been processed.

As of now, I have not received that refund. I have been told it may take up to two days, but at this stage I am still out of pocket.

What I find particularly concerning is that the exact same bike is currently listed on their website — now priced at £1,999.

I would be very interested in hearing an explanation as to how a bike that is supposedly sold out across Europe is now available for sale on the same website at a significantly higher price.

Cancelling a confirmed order after payment, claiming stock issues, and then relisting the item at a higher price gives a very poor impression and seriously undermines customer trust.

Based on this experience, I would not trust, recommend, or use this company again.

I will update this review if and when the refund is actually received.

Update 20/2/26: it took about 5 minutes for MCR bikes to take my payment of £1599 on Sun 15/2/26 & 5 days to refund. Really unpleasant experience with this company.

My wife bought a Canyon e bike online which, despite much desk research into geometry, simply didn't work for her. After having bought another bike previously from MCRBikes, I asked them for a price to take it from us. They responded quickly and we accepted. Jake made the 140 mile slog up to us personally to collect, paid cash on departure, and was a thoroughly nice bloke as well. Good luck with the new premises - you deserve to do well.

Brilliant service. Got a gt full suspension bike. In really good condition. Would use again for sure