MCR BIKES Avis 

212
•
TrustScore 4.5 sur 5

4,4

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 3 sur 5 étoiles

Good prices for what I wanted. Website said stock was low, but actually none of the three items I ordered were in stock. These eventually came direct from the Netherlands, and the pick up point had n... Voir plus

Noté 5 sur 5 étoiles

Absolutely brilliant service from start to finish! All of my questions were answered by Jake and I received the bike all as described went for a ride at the weekend loved it ! Thank you

Noté 5 sur 5 étoiles

I called to enquiry about a bike posted on marketplace just as they closed at 6. The member of staff as very helpfull answering my question and directing me to the bike on there website. The bike w... Voir plus

Noté 5 sur 5 étoiles

My wife bought a Canyon e bike online which, despite much desk research into geometry, simply didn't work for her. After having bought another bike previously from MCRBikes, I asked them for a price t... Voir plus

À propos de l'entreprise

  1. Magasin de vélos

Écrit par l'entreprise

We Are The Fastest Growing Bike Shop In The UK For A Reason. Stockist of High-Low End Bicycles Based In Manchester, UK. Free UK Delivery And Warranty Included On All Bike Sales.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

212 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 63 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,4

Tous les avis

(212)

67 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Fantastic prices, service and delivery!

I've just bought a bike from Mcrbikes, and highly recommend them.
My bike was delivered to Scotland for free and in 24 hours. It was amazingly well packaged and took me half an hour to put together.
I'm well-chuffed with it! Best price I had seen in the UK too.
The after-sales has also been great. I have zero complaints and would confidently use them again in the future.

12 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Just bought a 2022 specalized levo

Just bought a 2022 specalized levo
Of mcrbikes
Highly recommended company
Was exactly as described
And in very good condition for a used bike
Customer service was bang on
And you get a years warranty for peace of mind
Wouldn't go anywhere else for a bike again
Thank you Jake and team !!

14 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Great service

Great service, Jake was really helpful, answered all my questions, and when the bike arrived, it was in immaculate condition, and they even changed the tyres over as requested, had one minor issue after assembling the bike which Jake resolved immediately and sent the parts on, highly recommend this company, thanks Rich C

4 août 2025
Noté 5 sur 5 étoiles

A great place to buy

Really Impressed, Jake kept me in to loop during the whole process from ordering to arranging pickup. We arranged for me to travel to the unit to pickup the bike and Jake met me there. The bike (Merida eOne-Sixty 9000) was exactly as described and like new.

11 juillet 2025
Noté 5 sur 5 étoiles

Pre-owned Cannondale Topstone…

Bought a pre-owned Cannondale Topstone Neo Carbon 3 2022 from MCR Bikes. The whole process was very smooth and everything arrived exactly when promised. Very please with the bike and it's presentation. Would definitely deal with them and top marks to Jake for his help

28 juillet 2025
Avis spontané
Noté 4 sur 5 étoiles

Customer service brilliant

After a mix up with my order it was sorted as soon as possible and the bike is amazing and in fantastic condition even though its pre owned, speaking to the company the person I spoke to was professional and polite.

28 juillet 2025
Noté 5 sur 5 étoiles

I purchased a preowned Orange Clockwork…

I purchased a preowned Orange Clockwork bike, the bike has arrived and is immaculate. Looks brand new! Can’t believe the bike I received for the price I paid. 100% would recommend this company to anyone.

28 juillet 2025
Avis spontané
Noté 1 sur 5 étoiles

Shambles

Shambles. My order for a pair of shoes was confirmed and to be shipped. Then I get an email saying they are not available across Europe and would I accept a black pair instead of blue. Really?? If I wanted black I would have ordered black. Why advertise stuff they haven't got and why confirm the order?
Zero consideration for the customer and a really silly offer to send a different colour.
Update…they are now chasing me for details even though they themselves sent the email confirming the order and then another stating that the goods were not available…they have their own records! If I do not respond it seems my review will not be taken as genuine… it is. I see no reason to keep responding to them. Looks like an excuse to negate my review. They confirmed the order then said they cannot supply…simple and true. I am not making this up.

7 juillet 2025
Avis spontané
Logo de MCR BIKES

Réponse de MCR BIKES

Your order was initially confirmed upon placement, which is standard procedure. Our system then completes a secondary supplier verification, as our inventory operates on a 72-hour rotating stock update cycle across multiple European distributors. In this case, the supplier confirmed shortly after that the specific colour you selected was no longer available.

Rather than cancelling immediately, we contacted you to offer the available alternative colour so you could still receive the same product without further delay. This was intended as a customer-first resolution, providing you with the option to proceed rather than cancelling your order without consultation.

When you declined the alternative, your order was cancelled accordingly. At no point was any product misrepresented or withheld.

Regarding our follow-up communication, we contacted you solely to identify and verify the order so we could respond accurately and transparently to your review. This is standard procedure and ensures factual responses.

Our inventory model allows customers access to a wider range of products sourced across multiple distributors, and in rare cases availability can change between update cycles. We remain committed to clear communication and prompt resolution whenever this occurs.

— Mcrbikes Team

Noté 5 sur 5 étoiles

Thank you

Thank you, Jake and MCR Bikes Team, for sorting out the shoe exchange. While there was a bit of back and forth with Cube regarding their returns policy, your commitment to ensuring I received the correct size was excellent. The new shoes fit perfectly, and I appreciate your prompt service throughout the process. I highly recommend MCR Bikes!

25 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Thank you

Got to say, Jake went all out to ensure my experience with MCR went from a negative one to a positive one. Some issues with the bike I bought my son but these issues have been promptly resolved. Great service, thank you Jake 👍

28 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

What an easy process

What an easy process, filled in the form late last week. Was emailed and they arranged to collect today as my day off text me 30 minutes before he arrived. He had a quick ride and checked bike over. Money sent whilst we were chatting. If I had another to sell I would use no issues

24 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Great deal for a superb bike

Great deal for a superb bike. Best price around by far. Jake was excellent to deal with and kept me updated daily with the delivery.
Amazing all round. Buy from MCR with confidence.
👍

10 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Great service

Jake, you’re an absolute gem. Thanks for collecting my bike from Birmingham. No messin, no stress. 😎 Job done. Cheers for everything.

14 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Great service and a great new bike

Bought a new Trek Marlin. Unfortunately, the front chainset was damaged in transport despite the bike arriving well packaged. MCR bikes agreed to send a new chainset which was fitted by a local mechanic and MCR paid for the fitting. Excellent service and great communication throughout. Bike is perfect now.

6 mai 2025
Avis spontané

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