Medical Expenses Consulting UK Ltd Avis 

A big thank you to Nina and the team at MEC for always being helpful and supportive. Makes the process smooth and stress-free during times you need it to most. Truly appreciate all of their help and would highly recommend.

I have no hesitation in giving MEC Medical a well-deserved 5-star review. Nina and Mandy have been brilliant throughout the entire claims process, taking the time to explain every step clearly and making everything as straightforward as possible. MEC’s communication has been prompt, clear, and professional, and they've always been incredibly helpful in answering any questions I've had. I'm very grateful for all of their support. Their excellent customer service has made what could have been a stressful experience much easier. I would highly recommend MEC Medical to anyone who needs their services.

A shout out goes to Nina Goodsall at MEC.
Nina is consistently responsive courteous and at the same time personable. Her commitment to help clients makes dealing with MEC pleasant and easy.
If an organization is its people, then MEC gets a 5-star rating thanks to Nina's professionalism.

Nina is always very responsive and follows up on my enquiry swiftly.

Nina has been wonderful in helping me organise the support I needed. I have used MEC several times now and I cannot be more positive about the service received from Nina.

I can’t praise MEC enough especially Mandy Steadman. Customer service is beyond excellent and Mandy always goes the extra mile. Mandy ensured I was kept upto date and went out her way to resolve a sticky situation. Thank you.

Fiona is exceptionally professional and consistently goes above and beyond in her approach. She has taken the time to truly get to know the patient, and it shows whenever I call, she recognises my voice immediately, which reflects a genuine personal interest and care.
Her explanations are always clear, and she follows up very promptly, ensuring nothing is left unresolved.
Overall, Fiona delivers a level of service that feels both highly competent and deeply personal.

The team at MEC especially Mandy have been so helpful arranging approvals with my insurance company and helping coordinate information from the hospital to my authorisation through quickly.
She has always gone over and above whenever I have had dealings with MEC and Helix. Cannot thanks her and her colleagues enough.

Mec-medical have been great but Mandy Steadman is amazing and has now a fantastic job and assisted me so much in getting my claim processed authorised.

Thank you and well done Mandy. You are an amazing assest to Mec -Medical who hopefully recognise and
reward you for your amazing level of service and professionalism.

Dealing directly with AXA is a nightmare,
so I only go through mec-medical now and Mandy Steadman does a fantastic job of overseeing our claims and getting the correct authorisations in place.
Great Job !

Dealing with MEC I have always found them to be very professional and helpful, Lisa simmonds who I dealt with today couldn’t have been more helpful she explained the process and made me feel assured that things would be dealt with asap…. Pleasant personality makes all the difference.

I had a really positive experience with MEC Medical. I spoke with Lisa, who was incredibly helpful throughout the entire process. She went above and beyond by phoning me back several times to keep me updated, which I really appreciated. Everything was handled quickly and efficiently, and she made what could have been a stressful situation, straightforward and easy.

I've found MEC (Nina & Mandy) very helpful and prompt in explaining how to make a claim and providing the necessary authorisation codes for treatment quickly, thank you

I initially dealt with Fiona at the enquiry stage and then Lisa, and both have been extremely helpful. This has been my first experience of dealing with private healthcare, and Lisa has been brilliant in guiding me through the entire process. The support provided has been excellent, and it’s made the experience feel reassuring and straightforward. Thanks Again!

I've been lucky enough to work with Mandy Steadman for the last 18 months when dealing with claims and organising authorisations with MEC medical.

Mandy is always very quick to respond, and answers her phone whenever I try to reach her on direct dial to ensure that my needs are met, and she goes above and beyond.

It's a pleasure to work with her, and she makes my life a lot easier when I need to raise a claim or get insurance covered with different consultants, and organising diagnostics.

Keep up the good work, thank you Mandy!

I have used MEC a number of times, they liaise with my insurers, I have the pleasure in dealing with Mandy.
Couldn’t wish for a better service.
Super efficient, takes the pressure off.
Thank you Mandy & MEC
Five stars

I had the pleasure of speaking with Mandy during a recent claims process, and I can’t speak highly enough of her professionalism and support. From the very beginning, Mandy was incredibly helpful, knowledgeable, and approachable. She took the time to walk me through every step, making what could have been a stressful experience feel smooth and manageable.
Her ability to build rapport was exceptional—she made me feel heard, valued, and confident in the process. Mandy’s friendly attitude combined with her deep understanding of the claims system made all the difference. She was proactive, clear in her communication, and always ready to assist with any questions I had.
If you're looking for someone who truly goes above and beyond, Mandy is the person you want on your side. A real asset to her team!

I've had a few months of health issues and I have been very happy to use MEC to help me to get my treatment organised. Fiona has been excellent - always very reassuring and efficient as well as a great communicator. Thank you to Fiona and the whole team.

MEC have always been a joy to work with. Mandy Steadman has been my point of contact 99% of the time and she has always been helpful, professional, chirpy and knowledgeable. I cant remember any time over the long time with MEC / Mandy that I have had nothing but great treatment. Thank You

Absolutely brilliant from start to finish. Mandy which I have always had contact with is fantastic. Keeps you up to date as the process of the claim or Hosp stay is completed.