Medical Expenses Consulting UK Ltd Avis 

Mandy has been so helpful, talking through my initial query and explaining the process for me to understand. She is very quick to respond to email and always friendly! Thank you Mandy :)

Absolutely first class service
I recieved the most personal response from Nina at MEC
Super fast response. Kept things simple for me which was hugely appreciated when you feel unwell

I valued the personal touch - dealing with one individual and not a call centre with a faceless company

So - definitely first class and a personal thanks to Nina who took care of my case and me

Huge thanks and well done

Andy Fancy

Mandy at Healix was excellent throughout the claim process. She was always prompt in responding to my queries and kept me updated every step

Her professionalism and friendly approach made what could of been a stressful experience much smoother. I truly appreciate her help and Healix are lucky to have her

MEC have really been excellent in dealing with my claims with AXA over the past year. I have found everyone I have spoken to really helpful and while I have had a huge period of stress with complex medical issues, I've felt great reassurance and compassion from the company when they have been processing my claims and responding to my queries. I especially want to thank Mandy who has been enormously kind and helpful through a very difficult period of time. I really appreciate all that they do to make the claim process easier

Excellent customer service from Mandy and the team, really went above and beyond to help. Thank you all!

Everyone in the team has been so helpful and gone over and above to assist in getting me seen by a dr. They are easy to talk to as it doesn’t feel like you’re ringing an insurance company who make you feel like every question is a trick one. They are genuinely caring, helpful and interested in what you have to say. Always answer the phone and solve any queries quickly.

I have my private health insurance through my work with Axa where medical expenses consulting UK act as a 5 star intermediary making everything so simple for me and have always helped me with all my queries, concerns and issues…. After using there services a few times now one person in particular certainly sticks out to always going above and beyond always with a friendly voice, Mandy Steadman who certainly provides this 5 star service would highly recommend both.

Mandy Steadman at Mec Medical has been outstanding in her customer service. I had a very traumatic case that needed to be sorted urgently, with my previous insurer being appalling in trying to help.

Mandy dealt with my claim, efficiently, professionally and with such care, understanding the emotional turmoil this has brought to me over the last few weeks.

My case is now going in the right direction, under the appropriate care and cover.

Thank you so much!

I would just like to say how amazing MEC have been, they respond quickly to all queries.

i was dealing with Mandy Steadman on this occasion and she is excellent.

Thank you

Nina was exceptional at helping me through a tricky issue with AXA. Very supportive and attentive throughout.

I have dealt with the company on a number of health issues over the last few years and I find the staff and company amazing. They are very professional, friendly and respond quickly thereby reducing the stress in the process. Where there are issues between the health insurer and care provider they work between the parties to resolve the issue for us and I cannot say how grateful I am to have this team on myside. I would definitely recommend them to any company wanting a one stop shop to own the issues and work with employee to meet their needs

I don't normally like use this kind of feedback form - but i need to let people know how professionally and efficiently Lisa Simmonds just supported me through the process.

Very impressed.

Mandy is always so helpful and brilliant to deal with. The customer service I have received on many occasions has been terrific!

The service my family and I have received from Mandy has always been absolutely first class. I cannot thank her enough for the kind, respectful, professional and most caring way she has looked after my family.

I don't normally provide testimonials, but this is an exception as Mandy always goes above and beyond and MEC should consider themselves privileged to have such a person working on the front-line for them.

Spoke to Mandy Steadman yesterday requesting cover to visit a gastroenterologist. She was very competent and friendly. Received confirmation and pre-authorisation promptly.
Very efficient, very polite, very helpful. Made me feel at ease. Well done everyone.

I called with an urgent medical problem and got through to Mandy Steadman who worked through all the details of my request and quickly advised how to move forward at pace. She followed up several days later to make sure I got the authorisation in time for an appointment the next day. She cared about my issue which was such a relief as I’m 3 weeks post partum and really needed help.

With complex medical problems, I really need to be able to access help and information quickly and MEC are first-class. Mandy has been fantastic in providing guidance and exceptional care throughout my many (and sometimes lengthy!) requests over the years. She is knowledgeable, attentive and goes the extra mile. Since my husband has become very ill during the last year, Mandy has been there for both of us, via both email and at the end of the telephone, explaining how things work and making sure we understand, she is friendly and excellent at her job. I would also like to mention Fiona (who I have also contacted on occasions) who is very customer-focused and has great communication skills, keeping me up-to-date on proceedings and sending through the required information quickly. Keep up the good work ladies! Thankyou for your help with everything.

Mandy Steadman is extremely helpful, understanding and compassionate when dealing with my claim. Mandy was helping with few claims over the past years for my husband, my daughter and myself, Mandy is always kind and friendly on the phone, it’s a pleasure to talk to her. She is also very quick in organising all the necessary to be able to see the doctor promptly.

Ive always received great service!!

I have been using my Private Healthcare for nearly 3 years now; since I was involved in a car accident. I have always had great communication from the whole team. Mandy Steadman is amazing to deal with. I've always felt updated on any appointments I have had to have. I feel that Mandy goes above and beyond to help me and my appointments with various different departments I have had to have since the accident.

Thank you

Mandy, Nina and all the team at MEC are always helpful in the extreme. They go above and beyond to ensure my needs are met and are a credit to the company.