Meerkat Avis 

I had a policy with Freedom Life Insurance and recieved a message that Meerkat has taken over the policy . First it’s policy increase and secondly they told me my policy has lapse how so I don’t understand because they debit every month . I recieved an sms stating that my policy have been reinstated and in order for me to claim I must pay monthly fees for six month n wait for six months for me to claim . Really not happy with their service it’s not servicing us as it should . Extremely disappointed

All of the agents that I have dealt with have helped myself and my husband superbly. Fadwa Hendricks, Lefa Ntsalla and Khumbula Malgas. I can not express through words how seamless this process has been. Thank you so much to all of you.

Whenever you need assistance they assist you in everything.

Meerkat is new to me since I'm frm Freedom Life, everything was explain to me very well about charge I'm owk with it 👍

I'm not really sure what is happening at this stage. I only got information and email saying they re making contact with my creditors and about a credit life policy which I tried to get more info on to understand if it's compulsory to have the policy. I still don't know if it is. I don't know when my debit order will start etc. Ntombi has been helpful in starting the process but I need clarity on where I stand. I can't answer my phone during the day so I don't know if someone has tried calling me either. Just a bit lost on the process. Please give me and update by email. Is credit protection policy compulsory and if not cancel it don't need further costs. And secondly when can I anticipate start of debit order for debt review

Sent an email 2 weeks ago regarding my policy and so far no-one has bothered to contact me

The way they've communicated with me..it was a great knowledge.. And doing it in time..

Khanyisa's service was nothing sort of exceptional!! From the 1st call to the end, she maintained such professional, and non-judgmental service, that I felt very comfortable, and open to discuss my situation with her. The process was also relatively quick, and she kept me informed during the process.

She gave me the confidence to proceed with the process of debt review, and for that I will forever be grateful to her.

My experience in this is that I am free from paying a lot of money for intrest

i am new to this company,but i was really pleased with their follow up.

The person who took out the policy (employer) on behalf of the employee, cannot change anything or even communicate without the employee being contacted. in this case a garden worker without a cellphone not living at the employer's house. For this reason I have now given up and just had the policy lapse.

There has been multiple events since my journey started with Meerkat that makes me feel like they are looking out for me:
1. Application process in 2019 with Zaida Alley was seamless and she provided me with necessary info in a professional manner.
2. The Meerkat regular communications on e-mail (Moku ) and the occasional check-in call from call centre is really great to help me stay on track.
3. At the end of 2021 I was unemployed and I could easily make arrangements on Meerkat WhatsApp and Zaida Jack promptly responded and assisted me by contacting my creditors to make the necessary arrangements.
4. More recently in November 2022 I needed some assistance to pay my son's deposit at culinary school and Meerkat again speedily and seamlessly assisted me.
5. In December 2022 I starting engaging with Sharon September as I requested a reference letter to support my son's funding application. However, his funding application was declined by NSFAS because he is attending a private college. I approached Sharon again to ask if Meerkat could assist by speaking to my creditors and confirm if I could possible have a reduction in my monthly permanent. She immediately contacted the creditors and the feedback from creditors are slow but coming through. Sharon from December 2022 to January 2023 had not forgotten about me, calls to check-in and ensures I get the feedback to possibly assist with my son's funding.

Joining Meerkat was the best decision ever! From day 1 of my application I don't have to engage with creditors on the phone. I've had about 77% reduction in my debt since inception and I have a 3 creditors fully paid and I now own my car (feels great!). Each and every person I've engaged with at Meerkat has provided me with professional, friendly and outstanding service. Thanks Meerkat for looking out for me :)

Helpful and friendly service. Always available to assist. Professional and reliable.Meerkat has been a life saver for me.

My experience was great. Explained my situation to why I need payment relief. Consultant was helpful and kept me informed at all times. She was also sincere when she wished me well with my medical procedure. Thank you, Meerkat, for your help in making this the best experience for me and not allowing me to stress about how I'm about to make an upfront payment for my procedure.

How fast they resolve my problems, and amazing follow up

The website is not informative, staff are not well trained on the products.

please improve your website to include a link where we can register and view our profile and also include the link to claim in an unfortunate event of bereavement unlike to send emails or phone cause your office is not opened during weekend and the policy document is just one pager please make this to be more professional and business like.

Thanks