Maev Avis 

Exceptional service

My dogs absolutely LOVE Maev!! The 9 year old has pancreatitis and this food is great for him. He has had absolutely no problem! My 7 year old was an intermittent faster (she would not eat til afternoon), but now she barks at me while I'm scooping Maev into her bowl if I'm not doing it fast enough!! 5 Stars for sure!!

Maev is always responsive and if there are ever any issues with the delivery they respond quickly (even through email) and send a replacement order right away.

Maev is such a great company and I'm so happy I found them. They have such great quality ingredients for raw feeding and I feel very confident feeding my dog their food, knowing it is fresh and healthy. Their customer service is great, everyone I have had the pleasure of talking to was so friendly, knowledgeable and quick to resolve any issue (my issues, none with the company or food). I will be a Maev customer as long as I own a dog.

Maev is always great if I have to change delivery addresses or delay shipments.
I feel customer service is quick and so helpful !
My 3 dogs are eating the healthiest food possible and they make it easy for me ❤️Thanks Maev !

The food is wonderful and has helped my dogs so much. The customer service team is also accommodating and great to work with. Highly recommended

Just tried Maev on my six month old puppy and he was vomiting and had diarrhea for two days after eating at once. I sent an email to the company and they tried to tell me he got into something environmental. He is never ever alone and his belly got better once I switched him back to his old food. Horrible customer service. I’ve tried other companies and my dog didn’t like the taste and they were happy to refund the order. I will return to Ollie or Nom Nom. Their customer service was much better.

Not only are my dogs loving this food but they're thriving on it.
Customer service is always amazing. Response time is very quick and they ALWAYS aim to please!

Absolute scam of a company. I accidentally placed an online order and called customer service immediately—less than 15 minutes after hitting the purchase button. Despite the quick response, they refused to cancel the order. Their customer service was unhelpful, inflexible, and showed zero interest in resolving the issue. I would strongly advise others to stay away—there are plenty of better companies out there that actually care about their customers.

They answered my questions right away no need for back and forth!

Maev was very prompt in addressing the changes in my order. Both in quantity and delivery schedule.

Von, who assisted me in selecting a new diet for my new puppy, did an amazing job of explaining the options for Maev frozen raw. Hudson will be my first young pup eating raw and I needed extra guidance…I really appreciated the prompt response and personal service. Thank you Von!!!

Prompt and friendly response. Von, was helpful and resolved my issue with my subscription.

Customer service and satisfaction - standing behind the quality of their brand.

I wished it were not so but I am very disappointed in Maev. They seemed great when I was doing research and I bought into the hype, and my dog even liked the food. Similar to what I've read has happened to several others, my pain with Maev was in their order fulfillment. Their website and the logistics around the subscription, reordering, cancelling, is really a mess. I was ordering my second batch of food (things were great at this point) and due to their clumsy interface it appeared I made two orders. No big deal right? I emailed their support and told them what happened and wanted to be sure I only received one order and also only charged for one. The support rep responded immediately and very nicely and said, "I can confirm that an order of 6 bags of Raw Food for Anxiety & Mental Health was successfully processed yesterday, it should shipped to you tomorrow, 03/07.

To avoid unwanted orders and charges, I canceled the duplicate subscription that was accidentally created".

Sounds fine so far. The following day I recieved my order and I was surprised to find two orders. I checked my billing and I was charged two times. I reached back out to support and the same gentlement responded. I told him I was charged and recieved two orders. It wouldn't have been a huge deal if I had a commercial size freezer just for dog food because each order is 30lbs for my dog, thus I had to throw away 25lbs.Ultimately, I asked them to do the right thing and they responded they could not refund me and they were sorry. Not okay in my book. Hard to believe the founder went to MIT and Harvard Biz School with a focus on eCommerce because that's the only thing broken best I can tell. Not worth the potential pain to go with this company when there are so many options.

I know the intention for these companies, but the delivery is nothing like they portray it to be. It isn't at all served how they show. It clumps up with the parts that's unthawed to mush. Gotta do better, this isn't ice it don't break up into nice little chunks.

Superrr prompt customer service to fix urgent issue with our account. Love their team and very happy with Maev!!

Quickly and efficiently helped with my subscription inquiry!

I canceled my subscription and four days later I received a shipment.
Gorilla customer service business.
My order was delayed 11 days so I was forced to buy alternative food for my dog costing me an additional $200 that comprised my rent payment for March. After demanding a full refund and cancellation of my subscription I was offered $10 off my next order. What?! The second compensation offer was for $100 off my next order. OMG!!! The final offer was my next order for free! Now why would they not just give me my full refund?!! I had canceled way before all of these pathetic and down right insulting offers to pacify me. Do they really think I would want to continue giving this company any more of my hard earned and extremely limited income!!!
What is wrong with this company??!!!! I even wrote to Katie Spies directly on Instagram. No response. Really?!!!
I have reported this company to the BBB with the hope that they will get me a full refund and to help other potential customers from being robbed.