Megalopolis Avis 

I love this site, everything from delivery to packaging to customer service is amazing couldn’t recommend more

Great price, delivery alot faster than expected and arrived well packed, thanks

Firstly, their prices are no better than anywhere else's. Currently the gane ive irder is cgeaper in at least 2 other shops. Secondly, they state delivery will be 3 - 6 working days, and 5 working days later its still just sat in a warehouse. And when I've contacted the first time, ive been shot down, and when I've contacted the second time I've been ignored. Honestly these people who sell games want to try having neurodiverse children and the disappointment and meltdowns when things dont turn up when they should.

Extremely fast and efficient service at a great price

Updated and rewritten review with company feedback after company request to do so and increase star rating, so increasing score to 2 stars and adding details so they understand.

They are a wife/husband partnership, and whilst I like to support small family run businesses, my honest impression is their service is worse than similarly sized competitors, and that they should start looking at themselves as a business providing a service rather than a wife/husband partnership.

They delivered the item in 1 week and a day having sent it overnight delivery after my public review, after waitihg on it for a week. This was within the "3-6 working days" it said on the order. And they care about service as they respond and send with expedited delivery.

However, they set their standards too low. They are adamant to measure everything in "working days", which doesn't include Saturdays. Retail work Saturdays. Your competitors work Saturdays. They sit on a delivery with no progress for a week, their competitors dispatch next day, and it arrives the day after.

To compare with competitors:
I bought a game from them on Tuesday morning, 1 week later they dispatch it, and so it arrives the day after that, 8 real days for a delivery during the week.

On the Saturday (a day megalopolis if ignores exists), 4 days after ordering with megalopolis, I ordered a game from gamershart, another family run business. They dispatched on the Saturday, I had the game Tuesday, before megalopolis.

On the Sunday, 5 days after ordering with megalopolis and on a Day no-one processes orders, I order with clownfish, another family business, and it was dispatched Monday and arrived Wednesday, the same day.

So, looking at the company as a business to give money to, yes they meet their minimum standards, but those standards are currently behind their competitors.

Their website was also unprofessional with warnings popping up that were due to coding errors, but they have since removed these.

I do wish them the best, they are care and are responsive, and I love supporting small business, but they need to aim higher.

Quick, efficient service, easy to deal with, great communication. No issues, highly recommended!

The items I wanted came into stock and I was able to order them easily and pay through PayPal. The order was packed the same day and arrived the next working day. It was well-packed and arrived in good condition. Easy ordering, good price, fast dispatch and good communication via email. Top tier online retail, a credit to the industry and a great supplier for gaming materials. Highly recommended.

Very happy, super quick delivery and perfect condition, very well packaged.

Recieved my package today from Megalopis. Ordered halo flashpoint starter from there. First time ordering from these guys.
Have to say im very impressed, firstly the price was fantastic, very easy website to use.
Product arrived within stated 3-6 working days.
Product was in perfect condition and well protected.
Highly recommend Megalopis and will be ordering from here again.

This was my second purchase and both have provided fast delivery and great communication from courier. Excellent price for the game, too. Would happily use again and recommend to others.

A board game price website suggested this site had the best price for a game I wanted. But the website didn't load for me. "Down for me or everyone" said site was working. I popped my VPN on and it did load. VPN off, no good. Seems like I just couldn't check the site as myself. What was this about? Then I remembered I had bought from this site before. It was a dreadful experience including items not actually being in stock, as well as the promise to send the remaining items out not being met and therefore would also be days late. I asked for a full refund, and clearly that got me blocked. How petty. Imagine blocking someone because YOU can't manage stock and YOU can't deliver something when you're supposed to. Ridiculous.

I've seen your dismissive AI-generated responses to other bad reviews here, so I look forward to you arguing points you've already admitted fault to in emails. Though the excuse as to why my IP can't access the site will be good. You'll either have to deny it, to which I can prove that's a lie, or you have to say this is how you treat people who "wrong" you. I wonder if the other 1-star reviewers find themselves blocked from returning...

EDIT: Reply doesn't seem to address the IP blocking. Doesn't even deny it. I sure as heck would say "I don't block IPs of customers who had a bad experience" but they can't even manage that. How would knowing my order number impact that? When you're as petty as this, why would I make myself a target by putting a name and address to this review?

Fast delivery. Decently packaged. Good price. Usually don’t leave a review but I was impressed.

Fantastic delivery speed, price and packaging 👍

Price, service and delivery so good I'm not sure I believe it. Will certainly be ordering again to find out though!

Fast delivery even on longest option. Competitively priced too!

Informed me that the item was slightly damaged and offered me refund, reduction, or to wait for a replacement. I accepted the reduction and when the game arrived the damage was very minimal. Great attention to detail.

I have placed several orders with this seller. I have always received excellent service. The prices have always been fair. They communicate the order's progress, and delivery is professional. My items arrived well packaged and undamaged. I shall definitely use this seller again, and wouldn't hesitate to recommend them.

Ordered two games which were both at the best price I could find them anywhere. They arrived in a couple of days, well packaged and in perfect condition.
I'm a big fan of Zatu, but looks like they now have a competitor!

I placed my first order with this company and was genuinely looking forward to becoming a regular customer. The item was never dispatched, yet instead of offering a replacement — even though it was still shown as “in stock” and available to order — they simply cancelled and refunded the order without any attempt to resolve the issue properly.

When I raised my concerns, the response I received was dismissive in tone and failed to acknowledge the poor handling of the situation. I had made it clear I was willing to wait for a replacement, but that option was never offered.

I had planned to place a significant order with them, but this experience has completely changed my view. I’ll now be returning to my previous supplier — who may charge more, but consistently delivers exemplary service and communication.

Update: It was the impersonal and uncaring communication from this company that really bothered me. They referred to me as "Hello". They did not try and reassure me that the order would be coming soon. It was very dismissive, overall a terrible experience. Never again.

Terrible customer service. Rude, uncaring. I sent them a couple of messages because I was concerned about the delivery. They did not reply to the first message. They replied to the second message by saying that they did not feel the need to reply because I did not ask them any questions! I was expressing my concern about the delivery. And despite being my first order with them and showing signs of real concern, they said "We didn’t respond to your last email as it didn’t seem like you required a response – you didn’t ask us any questions, or ask us to do anything, it just seemed to be a statement". I will never order from this company again. It took more than 10 days for my game to arrive (despite apparently being in stock). Customer service is the key to a successful business. They failed miserably, as far as I am concerned.