The artist did an amazing restorative job on a portrait that was ruined by water. This now looks better than the original. A big Thank You.
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Such quick service. Had to make one adjustment which was done on a holiday, Memorial Day, which completely surprised me. Great variety of packages as well.
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They did a beautiful job restoring a photo my grandfather took many years ago. He won awards as an amateur photographer, and my sister had gotten a print made from a slide and sent it to me. Like an... Voir plus
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The photo restoration was magnificent ! The final photo was beautiful - a perfect restoration of a 1900's picture which had a large crack and had several very small pieces which I had taped together b... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
MemoryCherish is the #1 photo restoration studio nationwide. We create stunning masterpieces out of your old photos that allow you to cherish & relive your memories for generations to come. You’ll be amazed at how great your memories will look on your wall after we work our magic!
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4,7
Excellent
439 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Amazing repair of an old group photo of motorcyclist.
I sent a scan of a B&W photograph from the early 1980s a large group of motorcyclist in a funeral procession. The enlarged photograph had been on display on a without protection of a frame or glass. Needless to say it had not weathered well. The photo had suffered stains, scratches and dings. The repaired image was superb and we were impressed with the repair on faces that previously were unrecognisable. A brilliant result all round.
21 novembre 2024
Avis spontané
Réponse de MemoryCherish
Thank you so much for your kind words and for trusting us with such a meaningful photograph. It’s always an honor to restore a piece of history, especially one that holds such significance. We’re thrilled to hear that you were impressed with the results and that the faces, once unrecognizable, have been brought back to life. It’s moments like these that remind us why we do what we do. If you have any other cherished photos you'd like to preserve, we’d be delighted to help. Thank you again for your wonderful feedback!
Everyone at MemoryCherish went above…
Everyone at MemoryCherish went above and beyond to exemplify the definition of what customer service strives to be. Every step of the process was carefully communicated and I was over the moon with the final product!
A+++++++++++
22 novembre 2024
Avis spontané
Réponse de MemoryCherish
Thank you so much for your amazing review, Jennifer! We’re thrilled to hear that you had such a wonderful experience with MemoryCherish.
Our team takes great pride in delivering exceptional customer service and ensuring every step is smooth and transparent, so it means the world to us that we hit the mark for you.
We’re over the moon that you loved the final product, it’s our privilege to help preserve your cherished memories.
If you ever need photo restoration in the future, don’t hesitate to reach out. Thank you again for trusting us!
I have been requesting a refund for…
I have been requesting a refund for over a week I'm being ignored... my photo was not restored just coloured it's horrible I have been ripped off
5 novembre 2024
Avis spontané
Réponse de MemoryCherish
Dear Carol,
We sincerely apologize for the experience you’ve had and the frustration it has caused. Your satisfaction is incredibly important to us, and we want to do everything we can to resolve this for you.
We’ve been trying to reach you to address your concerns and requested your information through Trustpilot to identify your order and follow up, but unfortunately, the request was declined. Without your details, we’ve been unable to locate your order to assist you further.
We kindly ask you to reach out to us directly at support@memorycherish.com or provide any information that could help us identify your order, such as your order number or email address. We’re here to make things right and ensure you’re completely satisfied with our service.
Thank you for bringing this to our attention, and we deeply regret any inconvenience this has caused. We’re committed to resolving this for you as quickly as possible.
Warm regards,
I CANNOT RECOMMEND THIS COMPANY
I CANNOT RECOMMEND THIS COMPANY. WHEN THEY RETURNED OUR 11X14 PHOTO, IT WAS SHIPPED WRAPPED IN REPURPOSED CARDBOARD THAT HAD FOLDS IN IT. NEEDLESS TO SAY, OUR PHOTO CAME BACK TO US IN HORRIBLE CONDITION.
24 septembre 2024
Avis spontané
Réponse de MemoryCherish
Thank you for your feedback, Cheryl. We’re very sorry that the packaging didn’t meet your expectations and that your photo was returned in such condition.
We understand that proper packaging is crucial, especially for items as valuable as your photos. While we take great care to protect each order, it’s clear we could improve in this area to prevent any risk of damage. We’d love to make this right by offering a reprint or replacement and are committed to enhancing our packaging standards.
Please reach out to our support team so we can resolve this to your satisfaction.
Thank you for helping us improve.
Miracle restoration!
I thought that it would be impossible to recapture details in the "wedding" pic that was done of my parents at a boardwalk shop decades ago. Mom's face had faded to nothingness and her features were nearly invisible. MemoryCherish should be called "MemoryMagic" since this photo was restored to a vivid clarity of detail that amazed me (faces are clear and bright, background is crisp, and they even removed a distracting shadow from the picture.) It is heartwarming to see my parents again in a photo that Mom loved and to now have prints of this photo to share with family members. The quality of the restoration is superb. Equally impressive was the customer service of MemoryCherish. Communication was ongoing and responses to my questions were prompt. The kindness and care that was conveyed by various staff members throughout the process helped me feel that the company recognized the unique value of the picture and would treat it as the heirloom it is. Overall, this was such a positive experience. I am delighted with the results of the restoration and impressed by the very personal touch of MemoryCherish. Great results! Great experience! Great company! You can trust them with your treasures! Amazing!
9 octobre 2024
Avis spontané
Réponse de MemoryCherish
Thank you so much for your wonderful review, Suzanne! We are truly touched by your kind words and thrilled that we could help restore such a meaningful photo of your parents. It’s heartwarming to hear that the restoration brought out the vivid clarity and detail you hoped for and that it has become a treasured piece to share with your family.
At MemoryCherish, we understand how valuable these heirlooms are, and we strive to treat every photo with the utmost care. Your appreciation of both the restoration and the customer service means the world to us. We're so glad we could provide a positive and personal experience for you. Thank you again for trusting us with your cherished memories!
The artists did an excellent job on re…
The artists did an excellent job on re colorizing my photo. Took out any flaws and I’m very happy with the result! So glad I chose them and you should too!
30 septembre 2024
Avis spontané
Réponse de MemoryCherish
Thank you so much, Willow! We're thrilled to hear that you're happy with the recolorization and the final result of your photo. Our team is dedicated to bringing your memories back to life, and we're glad we could meet your expectations. We truly appreciate your recommendation and are honored that you chose us. If you ever need anything else, we're here for you!
Trusted Service
The Senior Restoration Artist, Mark did an outstanding job in restoring a 45 year old picture of my children that was in bad shape. I also asked if they could be done separately as well and the quality is outstanding. When I had questions, the staff responded quickly. I strongly recommend this company. What they advertise is what they deliver!
16 septembre 2024
Avis spontané
Réponse de MemoryCherish
Thank you so much for your wonderful review, Betty! We’re thrilled to hear that Mark did an outstanding job restoring your 45-year-old photo, and that you were pleased with the separate restorations as well. Our team is always here to provide quick and helpful responses to any questions, so we're glad you had a positive experience. Your recommendation means a lot to us, and we’re grateful for your trust. We strive to deliver exactly what we advertise, and we’re happy to know we met your expectations!
Thank you for choosing MemoryCherish!
Not good
I can’t seem to order my picture. The website’s order form doesn’t work.
14 septembre 2024
Avis spontané
Réponse de MemoryCherish
Hello, Louise. We’re sorry to hear that you had trouble with the website. We’ve already sent you an email with detailed instructions on how to place your order. If you’re still experiencing issues, please don’t hesitate to reach out, and we’ll be happy to assist you further.
Thank you for your patience, and we hope to resolve this for you as soon as possible!
They have GREAT customer service
They have GREAT customer service. I asked for a status update a couple and they gave me the answer within 24 hours.
I had extremely low expectations for the two pictures because they are xerox copies of xerox copies of xerox copies of the originals. The pictures are now presentable enough to be displayed and shared.
I will use their services again in the future. I highly recommend them.
27 août 2024
Avis spontané
Réponse de MemoryCherish
Thank you so much for your kind words, Bob! We're thrilled to hear that our customer service met your expectations and that we were able to provide a quick update on your order. We're especially happy that despite the condition of the photos, you were satisfied with the restoration results. It means a lot to us that they’re now display-worthy!
We look forward to working with you again in the future, and we truly appreciate your recommendation! If you ever need anything else, feel free to reach out.
One stunning portrait from two seperate Pictures
I had two seperate pictures of my Mom and Dad taken during the Korean war, where the met and latter married. I wanted both pictures restored, one was fadded color and the other was black and white. I wanted them combined to make on single portrait. They did a fantastic job, beautiful work.
3 septembre 2024
Avis spontané
Réponse de MemoryCherish
Thank you so much for your kind review, Rick! We're thrilled to hear that you are happy with the restoration and combination of your parents' photos. It was an honor to work on such meaningful images from a special time in their lives. We take great pride in preserving memories, and we’re delighted that you found the final portrait beautiful. If you need any more photo restorations in the future, please don't hesitate to reach out. Thank you for choosing MemoryCherish!
They make my picture back to live…
They make my picture back to live again, really perfect job !!!
Angel's hands ✋️
Thank you very much
Mildred
20 août 2024
Avis spontané
Réponse de MemoryCherish
Dear Mildred,
Thank you so much for your kind words! We're thrilled to hear that you're happy with the restoration. It’s always our goal to bring cherished memories back to life, and knowing that you felt like your photo was in "Angel's hands" means the world to us.
If you have any more photos you'd like us to work on or if you need anything else, please don't hesitate to reach out. We're always here to help.
Warm regards,
I appreciate the expertise and artistry…
I appreciate the expertise and artistry applied to the photo from 1970. The original is a small photo printed on a corrugated photo paper. My tabletop photo is perfect and much better and larger than the original. Highest recommendation.
13 août 2024
Avis spontané
Réponse de MemoryCherish
Thank you so much, Sim, for your kind words and for sharing your experience! We're thrilled to hear that you're pleased with the restoration of your 1970 photo, especially given the unique challenge of working with corrugated photo paper. It's wonderful to know that your new, larger tabletop photo has exceeded your expectations. Your highest recommendation means the world to us—thank you for trusting MemoryCherish with your precious memories!
Not worth the money
Not worth the money. I spent over $500 to fix 10 pictures. They do not listen to the revisions you want and just hurriedly send you something you didn’t want. I am sorry I ever chose to work with them.
1. I spent $30 to send my old pictures overnight mail but then it took them a week before I received the first picture revisions.
2. I sent the pictures with numbers for ease in communication; however, they did not use a numbering system that helped with communication.
3. I put 3 pictures for revisions that were very specific where to crop, and I received them back just zoomed in.
4. One of my pictures had the background turn dark and it was not something they automatically worked on, seems basic.
5. The revision system has an automated system that is not directly with the photograph revising person which makes it impersonal and open for more mistakes.
6. My sense is the photograph revisers are really busy and don’t take the time to read and understand the changes you want. Mine were done wrong.
7. Struggled with giving clearer instructions so I put each changed picture through separately.
8. The level of quality compared to price charged is way off. I spent over $500 for 10 pictures.
8 août 2024
Avis spontané
Réponse de MemoryCherish
Thank you for your feedback, and we sincerely apologize for your disappointing experience. We understand how important your photos are, and we regret that our service did not meet your expectations.
We are sorry for the delays and miscommunications you encountered, and we acknowledge that the revision process should have been clearer and more responsive to your specific instructions. We are currently reviewing our processes, including our communication and revision systems, to ensure that each customer's requests are handled accurately and personally.
Regarding the quality and pricing concerns, we take your feedback seriously and will be working to improve our services to provide better value and satisfaction to our customers.
We appreciate your honesty and thank you for bringing these issues to our attention. If there is anything else we can do to address your concerns, please do not hesitate to contact us directly. We value your business and hope to have the opportunity to regain your trust in the future.
Very satisfied customer!!
After viewing the 16x24 canvas the artist was preparing for me, I was very pleased impressed and so excited to be receiving the finished product! Too, the artists the customer service team and entire staff treated me with courtesy and respect and was very patient and professional with me! I give their entire team, five (5) stars ⭐️⭐️⭐️⭐️⭐️
1 août 2024
Avis spontané
Réponse de MemoryCherish
Dear Henry,
Thank you for your wonderful review! We're thrilled to hear how pleased and excited you are with the 16x24 canvas. Our artists and entire staff are dedicated to ensuring that each piece we create and each interaction we have is filled with the respect, patience, and professionalism you experienced.
Your five-star rating means the world to us. We're honored to have had the opportunity to bring your memories to life on canvas and to provide you with a service that leaves such a positive impression.
We look forward to serving you again and helping you cherish more memories.
Warm regards,
Amazing result from this trustworthy…
Amazing result from this trustworthy and transparent company. I asked for a much treasured, but very faded photograph of my Mum to be restored and I was truly overwhelmed by the result which came back.
Am definitely going to send more now.
2 août 2024
Avis spontané
Réponse de MemoryCherish
Thank you so much for your kind words! We're thrilled to hear that you were overwhelmed by the restoration of your treasured photograph. It’s an honor to help bring your precious memories back to life.
We look forward to working on more of your cherished photos. Your trust and support mean the world to us.
Thank you for choosing MemoryCherish!
Outstanding Results and Great Service
I was devastated to find a special photo of my late son nearly ruined. I found MemoryCherish online and they literally worked magic with just a photo of my picture taken on my phone and returned it to me as perfect as the original! The process was simple and easy, reasonably priced and unbelievably fast. My questions were answered by email with customer service within minutes. I was able to view my restored photo in a day. I am so grateful to them for the gift of this precious picture.
30 juillet 2024
Avis spontané
Réponse de MemoryCherish
Dear Meadowynd,
Thank you so much for your heartfelt review. We are deeply moved by your story and are honored to have been able to restore such a precious photo of your late son. Your satisfaction is our top priority, and we're thrilled to hear that you found our process simple, reasonably priced, and fast.
Your kind words about our customer service team and the restoration quality mean a lot to us. We're grateful for the opportunity to help preserve your cherished memories. If you ever need any further assistance, please don't hesitate to reach out.
With gratitude,
The MemoryCherish Team
The Best Photo Restoration
The photo restoration MemoryCherish does is truly outstanding. The photo I submitted was badly faded and discolored. The restored photo looks like it was just done in a professional photographer's studio! Thank you for doing such an outstanding job! I will definitely let my friends and family know of the grest work you do and will come to you for any future restoration needs.
23 juillet 2024
Avis spontané
Réponse de MemoryCherish
Hi Beverly,
Thank you so much for your wonderful review! We are thrilled to hear that you are happy with the restoration of your photo. Our team takes great pride in bringing cherished memories back to life, and your kind words mean a lot to us.
We appreciate your support and look forward to assisting you with any future restoration needs. Feel free to spread the word to your friends and family—we'd love to help them too!
Best regards,
Restored photo brought back treasured memories
I found an old photo that was very faded. These memories are SO important and cherished, and I was afraid that in another year, the picture would be lost to time. So, I sent it off to MemoryCherish to see if they could restore and re-colorize it. The finished product was simply AMAZING! I can't tell you how wonderful the restored photo looked! It just brought back so many warm and treasured memories.
Thank you so much, MemoryCherish!
18 juin 2024
Avis spontané
Réponse de MemoryCherish
Thank you so much for your heartfelt review! We're delighted to hear that our restoration work on your cherished photo exceeded your expectations. Preserving precious memories is at the heart of what we do at MemoryCherish, and it’s incredibly rewarding to know that our efforts have brought back so many warm and treasured memories for you.
Thank you for entrusting us with such an important task. If you have any more photos you'd like to restore, we're here to help!
Warm regards,
Waste of time and money
I sent them a photo of me that was damaged, they screwed it up four times before offering my money back or a free restoration, it was absolutely terrible, I had my money refunded, I will definitely not be ordering again. I would rate 0 stars if I could.
10 juillet 2024
Avis spontané
Réponse de MemoryCherish
We're truly sorry to hear about your experience. This is not the standard of service we aim to provide, and we apologize for the repeated issues with your photo restoration. We understand your frustration and disappointment, and we regret that we couldn't meet your expectations this time.
Your feedback is invaluable, and we're taking it seriously to improve our processes and ensure such situations do not occur again. If you have any additional comments or suggestions, please feel free to share them with us. We appreciate your understanding and the opportunity to learn from this experience.
I sent a picture of my mom taken in 1957
I sent a picture of my mom taken in 1957 where hand was damaged and I wasn't certain if it could be repaired. To my surprise the artist was able to repair it and the picture looks fantastic. Throughout the process, Memory Cherish, kept in touch me with regular updates. I received the finished product within days. Amazing service and quick turn around time. I definitely recommend Memory Cherish.
15 mai 2024
Avis spontané
Réponse de MemoryCherish
Hi Manuela,
Thank you so much for sharing your experience with us. We're delighted to hear that you were pleased with the restoration of your mom's photo and our communication throughout the process. It's always our goal to deliver not just a repaired photo, but a cherished memory that lasts a lifetime. We appreciate your recommendation and look forward to assisting you again in the future.
Warm regards,
The Memory Cherish Team
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