Menzies Aviation Avis 

If there was an option for zero stars I would have chosen that.

The worst customer service I’ve ever received from any service I’ve dealt with. Staff were utterly RUDE, unhelpful and unprofessional. Terrible communication from staff  (ie. zero  communication initiated from Menzie personnel) and utter incompetence and disregard when I did manage to speak to Menzie staff.

My luggage was sent to the wrong destination (error by the airline, my bag was sent to Melbourne instead of Sydney). My friend's bag arrived to Sydney & my bag arrived to Melbourne. My friend who was in Melbourne handed my bag in Melbourne airport luggage assistance when reported her issue re luggage. I attended the luggage assistance desk in Sydney airport to report the issue that my luggage had not arrived and instead went to Melbourne. The lady at the desk I dealt with was disinterested and bored, and frankly came across like she couldn't have cared less. She then provided me with a leaflet which was supposed to have a reference number on it (and spelt my name incorrectly despite me providing my passport to her with the correct spelling and had the incorrect luggage description/ wrong colour of my bag despite me providing detailed description of my bag) however she just write the start of the reference letters on it and forgot the rest of the reference, omitting the numbers. I was informed I should expect a phone call the next day/ within 24 hours in relation to my luggage. I did not receive any communication from Menzie. I tried to call on several occasions the number provided and had to ring multiple times until they answered (phone would ring out and it would inform me their mailbox was full). When I eventually got through the lady (same person as before) was unable to provide any update. Daily I had to ring multiple times before anyone would answer and when they did it was always the same employee I spoke to who was incredibly unhelpful and unpleasant, to the point she hung up on me when I asked how this issue could be escalated and if I could speak to her manager (as clearly this employee was not willing to assist me and did not have any update at all despite being told originally Id been told by this said employee it is likely receive my bag in 24 hours and this was well over 72hours). She also advised 'hopefully you can find some money somewhere to buy things' in relation to my concerns in not having any of my items available as they were in my luggage. I found this to be utterly unprofessional and lacking any empathy or understanding which is a necessity when in a customer service role.
I eventually turned upto the airport to speak to an employee of Menzie as it was practically impossible to reach Menzie via phone as they were not answering! I spoke to a lady at the desk (different employee to the lady I had spoken at the desk in luggage hall and on the phone who was utterly incompetent and difficult) and said she could not provide any update, I explained i had been informed that my bag was scanned at Melbourne airport on a 6am flight 3e days prior. Her response was I cannot provide any further update in relation to this matter. A courrier was there to pick up luggage from this area and I asked if I could please check the area to see if my bag was there also, to which she responded no. I then started crying and explained how a lady from Menzie that I had to deal with up until this point had been so extremely rude and unhelpful that this was reducing me to tears. She agreed to let me into the room behind her where the couriers were collecting luggage from and lone and behold my luggage was there!! i then asked this lady for contact information for complaints to be sent and she said this was not available, I then asked for contact details of the manager in relation to luggage and again was told that this was unavailable. The only suggestion she had was to send my complaint to a specified email address, I explained I had emailed this address as instructed for updates on my luggage already and was still awaiting a response (which I still am and this is over 3 weeks ago).

I attended the interview on 18th January 2024 at 11 am at Leonardo Hotel ,Drayton, ENG UB7 0DP for post of Heathrow Airport Ramp Agent / Luggage Handler. I passed the face to face interview. But the hiring manager ( Young white male age 29) told me that according his past experience if I applied the Airside pass I will be definitely rejected by the Heathrow airport screening unite because I was working as self employed for past 10 years. I immediately contacted the Heathrow airport screening unit by email & phone and they told me that his statement is not truth. I showed him my last 5 years HMRC documents , Police DBS certificate and my CV. He did not have basic knowdge about the self employment scheme. I kindly request the Menzies Aviation top officers to investigate this incident. I feel I discrimination by this hiring manager and reported Redbridge JOB Centre Government Officials.

Customer service agent refused to speak to me, threatened to call security. Told me that my absolutely destroyed baggage was wear and tear despite it being two days old and smashed to pieces.
Agent told me that ubless I spoke to him in Italian or Spanish then I could wait until somebody else could deal with me.
This was in Denmark.

The worst customer experience I've had in my decades alive on this earth. I called a total of 60 times. Sometimes someone would pick up and help (rarely), and sometimes someone would pick up and say "we can't help, here's a number" (even though it's the same people that helped before). I would call that given number and it would never ever get answered. Not only that, but I can't leave a message because there was no space left on the answering machine. What is the point of leaving numbers for people to call if no one is gonna be there to pick them up?

I am being dead serious. I will be remembering Menzies Aviation in my prayers because I wish the people in charge nothing but the worst. I hope they all crumble tomorrow and a better organisation takes its place. They deserve the worst that comes to them and more.

Oh, and I forgot to mention, they lied to me. I had 2 bags on the way. I was told both arrived. Then I came to the airport and was told one wasnt in the country yet, and its location was unknown. Why would you lie to me and tell me it ARRIVED then??????? The false hope ruined my day and I am still waiting on the bag as I'm writing this.

Menzies aviation, go to hell.

Menzies bagage information er i bedste fald tilfældig og vildledende. Ankommet fra Stockholm med beskeder som: 5-10 min, der

Absolutely disgraceful !
We had a family holiday with one family luggage booked under my name. I felt unwell just before the flight and decided not to board. Informed Menzies boarding member acting behalf of another airline about the situation . They simply told me to cancel my boarding and leave the airport. I passed the luggage tag receipt to my family in-front them to claim the luggage at destination. I head off to exist where I was told I must to be escorted out by them! Heading back to the desk , I realised they are offloading our luggage and sending my family without anything.
When I confronted them why you didn’t tell us at the first place they start covering up for each other. They ruined our holiday . When I asked for name , reference and staff number to lodge the official complaint they refused to do so ..

I am baffled who let them running business with this kind of behaviour

Horrible customer service and below grade service with baggage in general.
They lose your bag and have no patience to try and locate it or provide useful information on how to track it. Total rubbish.

Appalling service at Edinburgh Airport last week. The ground crew responsible for boarding a BA flight to London were on a go slow. One female calling out one group at a time at slow space, (she had to call the next group once she had finished the last group) initially 6 passengers at a time. Meanwhile 2 other staff stood chatting at the bottom of the stairs. Even the BA staff on board acknowledged and recognised the time it was taking to board the flight. This flight took off late solely because of this company and BA should not be accepting this service.

ABSOLUTE RUBBISH THEY CANNOT GET ANYTHING RIGHT WE ARE STILL WAITING FOR OUR CASES FROM THERE OFFICE.
THERE IS NEVER ANY ONE IN THERE ??

I dipendenti di Menzies Aviation che effettuano servizio per conto di Wizzair alla porta d'imbarco, sembrano addetti a creare situazioni problematiche ai passeggeri invece di facilitare l'imbarco. Parecchi passeggeri che sul volo di andata verso Timișoara NON hanno avuto problemi col bagaglio a mano, invece al ritorno da Timișoara sono stati spulciati come se fossero delinquenti, per quel millimetro di troppo sulle dimensioni dei bagagli. L'impressione che lasciano quei dipendenti, in particolare l'operatrice che firma ECI, col identificativo 31656 (numero di cui non sono certa, in quanto me l'ha dettato lei stessa, rifiutando di mostrarmi un tesserino con il nome), è quella che il loro ruolo non sia di facilitare gli imbarchi, bensì di trovare ogni singola scusa per farti pagare penalità. Ho pagato 106 euro di penale per imbarcare 2 bagagli mio e di mio figlio, acquistati apposta sul sito del operatore di volo Wizzair come bagaglio a mano idoneo.
I dipendenti Menzies sono addetti alle penalità, non al servizio imbarchi. Sembrano poliziotti. A Timișoara sei sicuro di arrivare senza problemi e sicuro che si inventano qualcosa per scroccare dei soldi al ritorno. Non è la prima volta e non sarà l'ultima che ho problemi lì, ormai ne sono certa. Ovviamente le loro pratiche rallentano l'imbarco, creano confusione e nervosismi che spesso si traducono in un'opinione negativa verso l'operatore di volo, perché i passeggeri danno per scontato che il problema sia provocato dalla compagnia aerea. In un certo modo lo è, perché si avvale dei servizi di terzi che sono disonesti sapendo di esserlo.

I had a bag left behind from an emirates flight and menzies were holding onto it. I had to send a family member to collect it as l don’t live in Auckland. Now once my family member got there, it took them ages to locate the bag despite me speaking to a lady 2 days earlier to sort all that out and label my bag. Also when l rung them 2 days ago, they asked me the contents of the luggage that was left behind in which l had some baby clothing and my hair straightener. I doubled checked with the lady that my hair straightener was within the luggage and she confirmed me, even the colour.
Once my family member got the luggage at the counter, she opened to have a look and she saw that the hair straightener was missing. I rung menzies and told them about the it and all the lady on the phone said there was no hair straightener there despite confirming me the other day that there was a hair straightener in the bag. Such liers! Very upsetting to see that no investigation done on missing items. Very bad service and worse staff l have ever seen. Emirates should use another aviation company which is reliable, menzies has got such a low star rating but yet nobody cares to improve service in their company.
I am gutted to lose my belonging and pretty sure staff would have stolen the straightener. An investigation should have been done on this.

This company is the biggest fraud
I have never seen any company charging for last minute checkout
And even they charge for the baggage extra through some
I recommend never use this flight if it shows cheap on booking.com for any-other place

We travelled with a disabled daughter from the Copenhagen airport and had a car seat as that’s the only way to support her spine during flight. Two ladies at the last checking desk told that the car seat was “too big” however even no measurements were taken. They forced us to put the seat in the luggage compartment of the plane. I was holding my daughter on my hands from the check in point and was tired to fight. Fortunately after the plane crew helped to give the car seat back. I still can not believe it happened in such a developed country as Denmark. We haven’t had that rudeness and unprofessional issues before.

Totally robbed of £48 not just me but one of the other travellers with me aswell. Said our bag was oversized and it wasn't both had been purchases for the correct cabin size 40x30x20 which whizz air stipulate.the assistant was rude not helpful in the slightest and made me feel very humiliated

On October 16th at 18.30 in Bucharest Airport, a female employee was checking in a Ryanair flight. I went to the desk and she shouted ' passport' to me. I said she didn't need my passport as I just had a question. She ignored that and again shouted ' PASSPORT!'. She tutted and rolled her eyes. I told her she was rude and she just ignored me. Later she was at the boarding gate. She was snatching passports off everyone, scanning them but not once did she check the photos. She never once looked at anyone's face. A very rude arrogant woman. Her colleague next to her smiled checked photos and said thank you

Flying out of ATL, the gate lady was the rudest, most insufferable human I’ve come across in awhile. Not accommodating, the flights gate was moved and nobody’s app showed the change. 35 freaking passengers arrived within 1-10 minutes after boarding due to going to the wrong gate and she laughed and shut the door. Didn’t help anyone or tell them what to do to get rebooked, if she’s that miserable here i’m sure she wouldn’t mind being fired. I’m sure passengers wouldn’t mind her being fired either. I have a photo of her and would be happy to share.

Man kan slet ikke stole på ventetids angivelse hos Menzies. Landede (fra Portugal) i og der stod 1-5 minutter i bagage i over 45 minutter, inden de første tasker kom på båndet!

On my flight to Luton EZY2512 I was told that handluggage was free if it met a certain criteria. At the gate I had to pay 58 euro's because "the flight was full" and my handbagage, which fitted in the measuring device had to be checked in. The MenIes guy did the same with a few other passengers that came behind me claiming that their luggage did not meet the requirements. I did not see if they paid, but I heard the commotion. The Menzies guy at the gate predictably did not want to give us his name and he did not care that my luggage fitted in the device. After boarding was complete, half of the overhead lockers were still empty (I took pictures) and the flight was only half full. I felt I was lied to and money was stolen from me. He even laughed at me when I said that I wanted to file a complaint. Very unprofessional behaviour and I don't want to have anything to do with that company ever again.

My suitcase went missing on a flight back from Milan. I completed the forms at Gatwick and was told I would hear from someone in 24 hours - that did not happen. The customer service from Menzies is shocking and the staff are so rude. I know it’s not their fault your luggage is lost but they aren’t helpful in the slightest and this is their job. I had to ask so many questions just to get a simple answer about where my baggage is. Why is it so difficult to just tell you the information without an attitude. They make an already stressful situation worse and I am not confident in the slightest I will get my personal belongings back.

Absolutely shocking experience. My daughter’s suitcase has been at Edinburgh airport for 5 days having been delayed from a
BA flight and they can’t get hold of any of their OWN PEOPLE at the airport to get it to back to her. Made her first ever week away from home at Uni a horrible experience. Totally pathetic