Menzies Aviation Avis 

Youssef from Menzies Aviation sets the gold standard for customer service. His warm smile and efficient assistance made my check-in experience seamless and stress-free. He went above and beyond to ensure I had all the information I needed for my journey. Youssef's dedication to excellent service truly stood out, and I would gladly choose Menzies Aviation again, knowing I'll be greeted by someone as professional and helpful as Youssef.

I was flying to Frankfurt with my child. I was sent to a desk and here I met Youssef. A wonderful young man who is very helpful and considerate. As he saw I was with my child he gave me a priority take so that my bags would come out faster so me and my child won’t have to wait for our bags for a long time in Germany. I really appreciate this gesture and wish Youssef the best. 10/10 customer experience.

Only giving them one star because I have to. Where do I start! The staff are rude and arrogant in Glasgow airport. They can’t handle pressure and were more interested in finding out the old firm scores from the ongoing captain of a flight than dealing with passenger issues.

The 1335 from GLA to LHR was delayed and is still currently delayed until 2030. I have never dealt with such an inept and incompetent group of individuals in my life. They have zero communication skills whatsoever or even customer service. This resulted in the one female member of staff shouting at everyone “ this isn’t my problem then storming off “. There is no such thing as a bad organisation it boils down to leadership within that organisation!

Superdåligt avslut på semestern. Väntade i över en timma på bagaget på Landvetter idag. Allt var genomblött när det väl kom(det regnade men bagaget måste stått ute väldigt länge då det gått igenom hårda väskors dragkedjor). Ingen info!!! Har skrivit till de mailadresser jag hittade och hoppas på ursäkt och kompensation.
Saker kan gå fel, men detta är inte första gången. Och tyvärr kan vi som kunder inte välja hanteringsbolag!!!! Hoppas Swedavia läser detta också och funderar noga inför nästa upphandling!

What an incredibly rude and in knowledgeable staff, denied me boarding even though I had the nesesary documents. I wonder how it can be allowed to run a business so bad.

Edit: Most useless answer in the history of trustpilot.

Amazing! Once again, waiting for a suitcase for more than 45 minutes from arriving at CPH. And sign has been stating “Processing” for the last half hour 🤷🏼‍♀️

Menzies bagagehåndtering er så pivringe, at man næsten ikke fatter det.
Jeg rejser en del både med job og privat. Hver gang jeg ser, at det er Menzies, der håndterer bagagen tænker jeg bare åhhhh nej. De estimerede tider passer aldrig g man venter og venter og venter. I dag har det indtil videre taget 45 minutter siden vi kom til båndet. Stadig ingen bagage. Dælme vildt!

Ik vlieg iedere week vanaf Schiphol maar de arrogantie waarmee het grond personeel je behandeld is echt heel slecht. Sacherijnig en tot het onbeschofte af.

Över en timmes väntetid på bagaget på Arlanda, slutade med extra väntetidsavgift för taxin. Bagagehanteringen på Arlanda är under all kritik.

Menzies Aviation are Icelandair's 'handlling partner' at Gatwick Airport There is no one else to talk to or get advice form at Gatwick Airport in relation to Icelandair. I wasnt able to fly due to my passport issue date, but i asked the Menzies Aviation man, calleld Manu, at the Icelandair check-in counter (who i had initially assumed was from Icelandair ) if there was any advice or suggestions he can give me in this situation - and he said no adn was really off hand and unfriendly. It then transpired that he should have advised me that he had NOT contacted Icelandair at the time I was at the check in desk 2 hours before the flight, which I had assumed he would have done, as assumed he was Icelandair, to explain the situation - so as a result, I ended up being noted down as a no show on Icelandair's system, so all my 4 flights were automatically cancelled and ive lost the money for them and the chance to change the flights to another date. He provided no advice or information at all until it was too late. After the flight had taken off he said i should call Icelandair to change the flight tickets. It was too late as the flight had taken off. I went back to him and he apologised and said he should have told me at the start and that I should do a complaint. Another Menzies Aviation man was at the gate and was extremely rude and agressive, when I asked if he could send me a text with the information about being denied boarding, that was clearly offered on a sign on his counter at the gate. I asked why he was being like this. I asked for his name but he wouldnt give it to me and I asked to see his badge but he turned it round and sent me back to a 'booth' that turned out to have no one at all there except Easyjet assistants who coulnt help. Icelandair are not responding nor acknowledging the fact that they use Menzies Aviation as their only contact at Gatwick and are maintaining that I was a no show, even though I did show up. AVOID at all costs, if at all possible. They need to have training in customer service, they should tell customers they are not from the airline that they are representing and be aware of the information that they should be providing to customers by the different airlines that they represent.

They try to charge you on everything

I don’t recommend at all

I paid of course otherwise I was blocked and they abuse about it

We went to Heathrow Terminal 2 to see a friend of ours of on her trip. Whilst at the check in counter. My wife left something behind. The person serving us chased after my wife and gave her, her stuff back. We were so grateful and would like to mention her so her bosses could pass on the good job she done. If Menzies Aviation have an email I would happily send her details to the company.

Heel slecht! Gisteren ben ik aangekomen in Amsterdam Schiphol vanuit Málaga. Helaas ben ik mijn rugtas vergeten in het vliegtuig. Naar dat ik buiten was en het door had heb meteen Menzies gebeld en naar 20 keer bellen wordt het opgenomen! Ieder geval verteld ik dat m’n rugtas met de merk Adidas was vergeten, maar de moeite om het te regelen was er niet. Ik zou terug gebeld worden als ie gevonden was, maar werd niet gebeld! Dus maar weer zelf bellen en naar een paar keer terug te bellen, ja hoor m’n tas is gevonden! En ik kon het ophalen voor 11, maar dat lukt mij niet ivm vervoer en moest helemaal uit Den Haag komen! Dan heb ik als optie gegeven dat ik de dag erna zou ophalen(22/02/2024) en dat was geen probleem en het dame die ik gesproken zou een notitie maken zodat ik m’n tas kon halen en meenemen. Dus ben maar naar toe gegaan en daar ben ik nu gefrustreerd want mijn rugtas is weg en geen notitie achtergelaten. Dan stuurt mij Menzies naar lost en found, maar daar is tie ook niet en word weer naar Menzies gestuurd en dat heb ik gedaan weer terug maar helaas de tas is weg! Zeer teleurstellend en niet professioneel!
Zeer slecht…. Ik gaaf nog hun de optie om achter te komen wie ik gister heb gesproken heb dat het makkelijk is achter te halen wie de persoon was want die had ik gisteren rond 19:00 gesproken! Lijkt mij heel simpel, even rooster checken wie aanwezig was gisteren rond de tijd en die gene bellen en iedereen is blij en had deze klacht niet gehoeven! Maar Menzies heeft gewoon geen zin om dingen op te lossen of wat dan ook voor mij gevoel.Voor me gevoel het interesseert hun helemaal niet! Menzies ga aub werken aan oplossingen gericht te zijn. Neem a.u.b. goede getraind personeel aan die ook een hart hebben en anderen graag helpen want dat is ver te zoeken. Nu ben ik uit Den Haag gekomen expres om de tas op te halen en geld uitgegeven aan de reis om hiernaartoe te komen omdat mijn tas zou er liggen maar helaas!!!! Vaandag deden de dames aan de balie hun best maar helaas geen tas! Wie gaat m’n onodige reiskosten betalen dan? Ik stel jullie aansprakelijk aangezien dat jullie je werk niet goed hebben gedaan en mij verkeerd geïnformeerd hebben. En neem serieuze personeel aan die klachten serieus nemen. Ben erg teleurgesteld! Ga maar weer richting Den Haag want tas is nergens te vinden.

Sämst, skulle inte haft någon stjärna överhuvudtaget

Terrible luggage handling at Amsterdam airport. January 3 experience and February 15th experience. Arrival of luggage at Schiphol took longer than the Flight. More than 1.15 hours waiting. Flights tooks less. Need for improvement

Slow slow slow. Useless.

Absolutely disgraceful company to work for. I was a baggage handler at London Gatwick. The supervisors are bullies and rude! It is not a good environment mentally, I would avoid!

Provvederò legalmente per un addebito di 100,56 euro invece di 10,56 euro per una colazione
Furbetta la ragazzina

Horrible service. A bag was missing and there was nobody to speak to, only an app I had to download. After filling the form, no acknowledgment of confirmation is sent to phone or email, so you are left wondering if it worked at all. They did not contact me at any point, and took two days from Friday to Sunday to send my bag.

On January 29, we traveled from Stockholm Arlanda airport to abroad and checked in with the staff at Menzies Aviation. We checked our bags and received our boarding pass at the same time. Even though there was a long line of passengers, the check-in went without any stress.
Likewise, the same friendly staff were present at the gate and boarding went smoothly. 10/10.
We believe that Menzies Aviation Stockholm management has trained their staff to be "service-minded"! Thank you for the nice passenger service!