Menzies Aviation Avis 

I went to New Zealand for one month and had packed my luggage accordingly. Due to complications at LAX my bag arrived in Auckland two days too late and I had already left for another place within New Zealand (my whole trip was pre booked so I could not stay in Auckland any longer). However, the Airport bag services at Auckland had assured me that they would get my bag to my new location as soon as possible. Long story short: dozens of unanswered phone calls and emails to Menzies later they finally managed to call me after three weeks into my trip to let me know my bag had arrived and to ask what they should do with it.

I ended up picking up my bag at the Menzies office after my 4-week trip and after having had to buy new clothes and toiletries.
Even there it took a while until someone even came to the counter to help me, while I heard the team chatting and laughing in the back of the office as if I wasn‘t there waiting. I told the employee who handed me the bag that I was very frustrated about how they had ignored my calls and emails for weeks and he started a discussion, basically trying to tell me that it was not their fault, that this was normal.

I am absolutely shocked at the fact that a company can afford to offer such horrible services without facing consequences and hope that airlines will choose to work with different companies in the future.

This is the second time I have faced such a situation at this airport, and I am deeply concerned about the behavior of the staff.

On this occasion, I was traveling alone and encountered significant hurdles created by the airport staff. Despite being allowed to carry two bags, I was asked to place my hand purse on the weight machine for inspection. This request was unprecedented in my 17 years of travel experience. The staff then demanded 40,000 PKR to permit me to board the flight. When I refused to pay the bribe, they denied me boarding, even though there were still 55 minutes remaining before the flight's departure.

This experience has left me shocked and disappointed. The actions of the staff not only caused me great inconvenience but also tarnished the image of Pakistan. I urge Menzies Aviation to investigate this matter thoroughly and take appropriate action against the individuals involved. It is crucial to address such issues to maintain the integrity and reputation of the airport and the country.

Thank you

I was travelling all the way from Islamabad to Tromso Norway via Doha and Oslo. I was required to collect my baggage at Oslo airport but lost my flight to Tromso due to baggage arriving too late. I was told that rebooking for Qatar Airways is handled by Menzies at Oslo airport. There a gentleman took the matter up with Qatar airways and they agreed that I should be rebooked since the delay was not something of my own making. He made a copy of my boarding pass and asked me to wait for an hour. I waited there for two hours sitting on the floor right in front of Menzies counter at Oslo airport. After two hours I decided to inquire about any updates. The gentleman that previously communicated with me had left. Instead I faced an extremely rude woman this time. She basically lied that they do not deal with Qatar airways and she is not going to provide any help whatsoever. Very disappointed and frustrated, I luckily ran into some very nice ladies that work for Scandinavian airlines. They listened to the whole story and were able to arrange another flight for me within 5 minutes after speaking with someone at Qatar airways. In the end it was them who encouraged me to review and file a complain against Menzies so other people can be informed about their bad service and behaviour.

Customer service is pathetic. Rude and look like they are over it.
We went for missing baggage and they said they don't have any info. When called they said it was elsewhere.
Not a good look for NZ international airport. This is just not good enough.

Late and missing luggage.
Th 2/1 25- wait for my luggage 1,5 hr from HEL-CPH
No help from menzies staff, no people on duty was the answer.
After 3 days still no luggage.
Flight affects this day was Finnair British Airways, Qatar.
Not ok

Dieses Unternehmen ist absolut untauglich. Wir sind zwar die einzige Maschine weit und breit in Nizza, warten, aber bereits seit 30 Minuten auf unser Gepäck. Offizielle Begründung: das Transportband hätte ein technisches Problem. Auf meine Frage, warum man nicht die anderen verfügbaren Transportbänder Benutzt, kam nur die Antwort: das würde man in Nizza nicht so handhaben.

Menzies Bagage services have been universally condemned as providing nearly zero customer service. My bag has been missing/delayed for 4 days now and in NZ they have a phone number that nobody has answered for years. I have tried ten plus times and left 3 voicemails and nobody ever answers or calls back. They have zero customer service. I have no idea where my bag is and at this stage I expect it is completely lost . Menzies have been reviewed for terrible customer service worldwide for years now but despite this airlines keep contracting servcie stop them? Why!?? I can on,y imagine it is due to how cheap they are and that is delivered by having almost zero service and losing bags all the time.

Vi “mistede” vores bagage på en returrejse med mellemlanding, og rejste krav om levering af bagagen når den ankom til Cph lufthavn.
Lidt over 24 timer efter er den ankommet og personalet ringede og informerede om at de havde fundet den, og ville levere den.

Godt arbejde og kommunikation fra deres side af

The worst customer service- seems the staff has had no training or even basics of how their processes work leave aside customer service

Not sure why airlines engage them as a customer facing front - surely it is their brand that gets poor reflection. In this case / the last time we will ever book with Lufthansa ..

Ongelooflijk dat Schiphol de langzaamste bagage afhandeling ter wereld heeft.

Worst company to deal with .
Every single time I attend this company to lodge freight it’s at least an hour wait time just to hand a 1 kg bag to the warehouse staff , who just flat out ignore you .
The customer service is atrocious.

Terrible service at Edinburgh airport to a flight to Antalya. Paid for seats with SunExpress and Menzies allocated us seats 30 rows apart from each other. We spoke to SunExpress on the phone prior to boarding and they told us to sit in the seats we had paid for with them. On board the plane, Menzies staff were incredibly rude and told us to move. Shocking after we had paid to sit together.

Thank you Menzies Ground Handling!
We traveled on "Höstlov-Autumn break" from Stockholm Arlanda airport. Although there was a long queue of passengers, check-in went without any stress.
The same friendly staff were at the gate and boarding went smoothly and flight departed on time. 10/10.
We assume that Menzies management has trained their staff to be "service minded!" Thanks for the efficient passenger service!
-Satisfied (3) passengers

Landet fra Doha her til aften
Netop misset et tog, der ellers var bestilt til 50 min efter landing
Tog dem 1 time at få bagage fra fly til terminal
Flot!
Men godt for DSB at vi skal købe billet 2 gange 🤮
Ærligt deres arbejdstempo kostede os 800 kr

Tilføjelse 5/11:
I skriver at I tager henvendelser seriøst, men har endnu ikke svaret min mail, som jeg også har sendt til jer

Lounge Landvetter, tar en evighet att betala, disk överallt. Mer bamba än lounge.

Ett trevligt mail i ärendet dock, har inte gett upp er än.

Jeg er ankommet fra malaga med mellem landning i Madrid den 22 oktober uden og uden kuffert, har anmeldt min kuffert og ikke hørt noget siden, jeg har en Tag i min kuffert og kan se at den har stået i CPH i 24 timer, uden at blive flyttet eller nogen information fra Menzies.

Most incompetent ground handlers. People at the gate in Heathrow T2 have no idea what they are doing and on top they lie to you with a straight face. They are rude and never heard about the concept of customer service. Could not be worse.

Ankom fra Madrid den 18 oktober,mistet bagagen melds til Menzies, det er umuligt at komme igennem til kundeservice.

I experienced an issue with a bag that was sent from Lisbon and failed to arrive. I want to commend the exceptional work of the Menzies Aviation team in NICE, especially Mr. Aldison and his manager. Their proactivity and customer-focused approach in resolving this matter were truly outstanding.
If all lost and delayed baggage departments operated with such efficiency, passengers would undoubtedly have a much smoother experience. Thank you for your excellent service.
Luca"