Menzies Aviation Avis 

I experienced an issue with a bag that was sent from Lisbon and failed to arrive. I want to commend the exceptional work of the Menzies Aviation team in NICE, especially Mr. Aldison and his manager. Their proactivity and customer-focused approach in resolving this matter were truly outstanding.
If all lost and delayed baggage departments operated with such efficiency, passengers would undoubtedly have a much smoother experience. Thank you for your excellent service.
Luca"

Worst handling agent at OSL! They have no idea of what they are doing. Incompetent managers etc.

Had awful run of luck with our big, 4-week trip. Ryanair not being reliable, and then their rude and dismissive staff. MyTrip turning out to be charlatan booking website (do not use! The 20 quid you’ll save won’t be worth it).

Then, on the way back to Auckland flights were changed, but MyTrip didn’t communicate it; we found out when we tried to download our boarding passes the night before the trip (do not use MyTrip). Lufthansa treated us so kindly. For the first time during our trip we felt that we were dealing with an empathetic human, who understood the stresses and wanted to help alleviate them. Then when checking in, Karolina Henderson was particularly pleasant and indicative of the great service we had received from Lufthansa. Would definitely book again (directly through Lufthansa).

I was a customer of Menzies Aviation Lissabon Airport 29.9. 2024, yesterday and they were horrible at customer service. The air company gave me a hotel for a missed flight. They sent me to Marriot to an hotel for nothing. Because their booking was not valid. Then they gave me a hotel I could not access. And they didnt care about that. Even if I asked them to change it. I had not slept well in 10 nights and they noticed how tired I was. They did everything on purpose and bullied me for their fun because they saw that I was on my breaking point anyway. Why are they supposed to be working to help people if they dont want to help them. The woman in the turqoise shirt was the worst person I've ever met!! And she was responsible for all of my bookings. She told me that there are no hotels anymore to book but the booking happens in Spain so how woud she know that? I travel a lot for work and I know that what she said was a big lie! She just would not want to do her job because she thought Im not worth a humaine threatment. I think she was just trying to make things most difficult me since she guessed I was using public transport. She was allways away from her place and left when wanted to complain.Then she threatened to call the guards. The young man wom I had to make the first complaint was rude too and the men were menacing and hostile towards me. They all together attacked me and didnt bother to do their job right. It was allways crucial to use taxi to accomodation and the last place was impossible to reach without taxi or impossble to get back to airport at 3 am when my flight was ready at 5 am!!! I wish you wouldget rid of her and all theese horrible male collegues who are menacing and hostile towards woman and this non respectful attitude towards clients. Would it be ok to give an invalide a place that she cant access ? It was a threatment like that to me, plus they took an hour of my time and my money for the ride to the wrong hotel and they never pay it back. So please get rid of the Menzies mean bullies of Lisbon Airport and hire better people!

Terrible service
…but very rude employees, more than anything.
My flight from Manchester to Shanghai this morning (HO1662) was delayed by 8 to 9 hours but , not being aware of the issue as the operator did not inform clients via email, upon arrival at the airport , I could not ,initially , find any information regarding my flight on the airport screens.
The lady at the airport Information desk explained about a 9 hour delay and advised me to go to the Menzies desks for information regarding the flight…. which I did.
One of the gentlemen at the Aer lingus desks advised me in a very abrupt manner to go back to the airport information desk and ask for a Menzies phone number (in order to discuss the issue).
Which I did again, only to be advised by the airport lady to return to the menzies desks for details/ phone numbers.
Arriving there, the same Menzies employee , in a very, very rude manner, told me that the Juneyao issue is not his problem and that I should leave the premises immediately.
I have asked for his name, due to his terrible attitude, but he turned around and left.
Also, absolutely impossible to get in touch to menzies via telephone call or email.

Had a scheduled interview for September 11th in Mississauga/Toronto. Was told they would email myself the address, to the building where the interview would take place the day before. Taking a day off work - arranging a babysitter - they never contacted myself with the information. Called a dozen times, leaving messages to speak with a representative. No one has returned my calls - absolute embarrassment this company is….

Menzies have just one responsibility at Gatwick. To transfer luggage from the plane to the luggage belt. Total failure at 8pm on a Saturday evening the staff had gone home. They knew that there was still a flight to arrive from Rhodes but could they care less. You guess. Over an hour and a quarter before the luggage started to arrive. No information, no interest in helping anybody.

I had the most horrific experience at Otopeni Airport, dealing with Menzies Aviation while trying to book a flight with Turkish Airlines. I spent five entire days trying to get assistance, and not one person from their staff knew how to help. It was complete chaos – they kept passing me from one person to another, all equally clueless.

To make matters worse, the staff were incredibly rude, with some even shouting at me. Their complete disregard for customer service is shocking. It felt like they couldn’t care less about the frustration and inconvenience they caused me.

I’ve never been treated so poorly at an airport, and I would strongly advise everyone to avoid this company. Their incompetence and lack of professionalism ruined my travel plans and caused immense stress. Unacceptable and truly a terrible experience!

Encountered superiority attitude from employees when trying to solve my issues. Plus they are not helping with anything. Asked for some the denied boarding form, they refuse to give me any proof .That happened in Cluj- Napoca.

MENZIES gestiona la atención al cliente de la compañía Wizzair en el aeropuerto de Barcelona cuando se producen incidencias.
A causa de la cancelación de un vuelo de esta compañía a escasas horas de salir, el personal de MENZIES nos ofreció como solución volar dos días después a nuestro destino final haciendo escala en otro aeropuerto, cosa que aceptamos como mal menor. Pues bien, finalmente solo se llegó a gestionar uno de los vuelos quedando pendiente el otro. El día del primer vuelo, a pocas horas de que saliera, ya nos dijeron que ellos no podían hacer nada, que habían enviado un mail y no les habían dado respuesta y que llamáramos directamente a Wizzair, que tampoco nos ofreció ninguna solución.
Finalmente tomamos el vuelo porque al quedar menos de tres horas tampoco era posible cancelarlo y quedamos ABANDONADOS a las 23.30 en el aeropuerto de escala sin el vuelo a nuestro destino final, que si queríamos comprar por nuestra cuenta ya no era posible al no haber plazas disponibles.
La empresa de turno que llevaba en ese aeropuerto la atención al cliente de Wizzair no tenía ni idea de nada de esta incidencia y no nos dio tampoco una solución.
¿Qué tipo de atención al cliente es esa por parte de MENZIES? ¿Es normal echar la culpa a la compañía que supuestamente les paga y dejar al pasajero abandonado? ¿Por qué el personal de MENZIES ofrece una solución que luego no se puede cumplir y entonces te dice que seas tu quién contactes con la compañía a la que ellos dan servicio?
Una vez de vuelta (por nuestros medios) el personal de MENZIES en Barcelona, totalmente a la defensiva, no nos quiere facilitar información de los trámites que hicieron con Wizzair ni cómo contactar con algún responsable. Es más, hasta parece que los que han sufrido el problema son ellos...
Está claro que habrá que demandar judicialmente a las dos compañías (MENZIES y WIZZAIR), porque abandonar a pasajeros en un aeropuerto es algo muy grave después de una gestión nefasta. Y la respuesta genérica que puedan dar a esta opinión ya se sabe que no servirá de nada.

Dreadful service … never pick them. The staff do not know their jobs or processes. They are the most unhelpful and inconsiderate folks that we have ever met.
Never hire them,

Customer agents at the check in desk and gate give you conflicting information and then don’t know who to direct you to if you. Impossible to find where to submit complaints. If you see them checking you in at your airport be ready for a lot of surprises. And they refuse to check and honour your airline codeshare status for luggage. This is at Heathrow terminal two flying with Lufthansa.

After reading all the reviews I am a little bit worried that my luggage will be send to my home. Also the fact that Menzies gives a standard routine reply and I am pretty sure that they will do nothing with the feedback makes me worry. Today I tried to call them 2 times already and I am afraid that I will have to call them much much more. I must say that they called me and that I missed their call, but I can see on my phone how many seconds my phone rang if I miss a call, and that was exactly 0 seconds...

Fire kufferter Fra BCN til CPH via Madrid 11 august, kom ikke videre fra Madrid. Menzies telefon numre 32314176 og 78774722 slår fra eller siger at der er ingen forbindelse. Det giver en utrolig dårlig oplevelse.

Vi så at der var stor mængde bagge carts med kufferter foran Menzies i Baggage claim igår. Så de lider måske under en stor pukkel. Men der er ingen info at finde.

Forslag: en kunde vendt status hjemmeside der fortæller om ventetider på telefon og leveringer. Det ville forbedre deres image meget. Den side bør også have info om kompensation for forsinket baggage, selv om det ikke er Menzies som hænger på regningen, ville det køre oplevelsen bedre og reducere kunde frustrationer.

Lige nu fornemmer (mandag formiddag d. 12 august kl. 10.5) man at det er et stor hul i jorden.

Very bad service standards for customers and unethical corporate culture for employees

Philadelphia - København 4.august. Kuffert ikke med. Der er nu gået 5 dage, stadig ingen kuffert. Umuligt at komme i kontakt med dem på det opgivede telefon nummer 0045 78774722, der iøvrigt er begrænset til kl 9-17. Bliver kastet af køen hvert 20.minut. Menzie er ligeså dårlig som jeg husker dem for 10 år siden.

Our luggage was stuck on the plane and no one from Menzies Aviation contacted us with an update. We called twice daily for five days and no one had an update or knew what was happening. After five days we were told the bags the bags had first of all been separated and secondly were being sent to our home address despite us still being on holiday! We asked to pick up our bags on our return flight home as we were told they were still at the airport but when we arrived we were refused and nobody would come and talk to us regarding our bags. Absolute disgrace.

After our bags were lost travelling from Naples to Nice we lodged the incident then have been unable to contact Menzies aviation at all through any avenue so we went to the airport directly where the representative blankly said to me “2 days is nothing” and closed the door in my face. Disgraceful customer service and there is no avenue to lodge a complaint on their website or through any other channel. Don’t bother with the canned PR response, find my bag.

This is one of the most ineffective and useless delivery company I’ve ever encountered. They have absolutely no regard for customers concerns. Lufthansa messed up my baggage and I was told Menzies Aviation is dealing with it. I initially thought this is a big company and they will have an efficient system, I was so so wrong. Every time I contacted the number they were so dismissive and they couldn’t be any more passive aggressive even if they tried hard. Don’t go near them as much as it possible can although sometimes it’s not a choice one would voluntarily, very often they are arranged by the airline

Our bags have been with the courier for two days without any effort to deliver. The customer services is terrible and I tried to get help from Jess. I was informed that if I want my bags quickly there is a charge and I would need to contact airline. Surely a lost bag should be returned express delivery ?? This company lacks help or understanding in a difficult situation. Terrible service.