I've been watching this company for almost a year while I do network research. Their prices are listed as their "lowest ever" when if internet speed is taken into consideration, their prices have ju... Voir plus
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Lisez les avis des autres
Mercury Fiber. Their customer service was excellent, and the team was very helpful and responsive. A special thanks to Colin Loker in management for taking the time to assist and make sure everything... Voir plus
L'entreprise a répondu
Customer service was excellent from start to finish. Installation day was coming up and communication was excellent. Installer was on time, courteous, respectful to my home & property and couldn’t be... Voir plus
L'entreprise a répondu
With other internet services their service was slow & unpredictable. Especially when we have a house full of grandchildren with phones, games, iPads, etc. We had 20 people last July & everyone had ser... Voir plus
À propos de l'entreprise
À propos de Mercury Fiber
Écrit par l'entreprise
From the Great Lakes shoreline to the heart of the Midwest, Mercury Fiber is connecting communities with ultra-fast, dependable fiber-optic internet that is built for today and ready for tomorrow. We believe reliable broadband is not just a luxury, it is a lifeline for work, education, healthcare, entertainment, and staying close to the people and things that matter most.
Our mission is to bring big-city speeds to small-town America, bridging the digital divide and opening new opportunities for the families, students, and businesses we serve. Whether you are a remote worker, a gamer, a streaming enthusiast, or a business owner relying on cloud-based tools, Mercury Fiber delivers the speed, stability, and customer care you deserve.
Where We Serve
We proudly offer service across Indiana, Kansas, Michigan, Ohio, and Missouri, focusing on small towns, rural neighborhoods, and growing suburban areas. From the welcoming main streets of communities like Knox, IN, to the lakeside charm of Marshall County, to neighborhoods surrounding our hometown of Topeka, KS, and across hardworking communities in Missouri and Ohio’s farm country, we are delivering next-generation fiber where it is needed most.
Why Choose Mercury Fiber
- No Data Caps - Stream, game, and work without limits, even with multiple devices online at once.
- Symmetrical Upload & Download Speeds - Perfect for video conferencing, large file transfers, and competitive gaming.
- Whole-Home Wi-Fi with Wi-Fi 6 - Strong, consistent coverage and advanced network security for every connected device.
- Local Customer Support - Friendly, knowledgeable team members based in the communities we serve.
- Free Standard Installation - Get connected quickly and professionally with no hidden setup fees.
Building Stronger Communities
Every Mercury Fiber installation is a step toward a stronger, more connected community. Our high-speed internet service helps:
- Students access online learning resources and virtual classrooms without buffering.
- Entrepreneurs grow their businesses, reach new markets, and serve customers efficiently.
- Families enjoy seamless streaming, gaming, and smart home connectivity.
- Rural and suburban economies thrive with modern digital infrastructure.
Ready for better internet? Start by checking availability, explore our current internet specials, and choose the plan that fits your needs, then we will handle the rest with fast, professional installation. Already a Mercury Fiber customer? Share your experience and help your neighbors discover the benefits of reliable, high-speed fiber internet.
Coordonnées de contact
4,1
Bien
172 avis
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
It was super quick for them to install
It was super quick for them to install. But it’s been two weeks now and they still haven’t buried my internet cable into the ground. And I still haven’t received my $400 Visa card.
15 septembre 2025
Réponse de Mercury Fiber
Thank you for sharing your experience with us. We're glad to hear the installation was quick, but we apologize for the delays in burying your internet cable and the $400 Visa card. Please reach out to our Care team at 1-800-354-4519 so we can resolve these issues for you.
My tech was very helpful in getting set…
My tech was very helpful in getting set up. Installation was neat.
3 septembre 2025
Réponse de Mercury Fiber
Thank you for the 5-star review! We're thrilled to hear that your technician was helpful and that the installation was neat. Your satisfaction is our priority!If you need any further assistance, feel free to reach out.
Réponse de Mercury Fiber
Thank you for your feedback! We're delighted to hear that you had a great experience with our customer service. If there's anything more we can do for you, please don't hesitate to let us know.
I switched to Mercury Broadband from T Mobille.
I switched to Mercury Broadband from another provider. The technician called before arriving. Showed up in the promised time window, was curious, professional, neat and clean. The service was installed, and instruction was given, question answered and my home looked like it did before he arrived. My service is now 4 times faster T Mobile.
6 septembre 2025
Avis spontané
Réponse de Mercury Fiber
Thank you for sharing your experience with Mercury Fiber! It's fantastic to hear that the technician provided timely, courteous, and professional service, ensuring a seamless installation process. I'm glad the transition went smoothly and that you're enjoying a significantly faster service. If you have any more questions or need further assistance, feel free to reach out. Enjoy your enhanced internet experience!
The gentleman that hooked us up was…
The gentleman that hooked us up was phenomenal and very understanding about my wild children throwing fits demanding snacks haha and my cats lol. He was awesome! 20/10 recommend !!
25 août 2025
Réponse de Mercury Fiber
Thank you for sharing your experience! We're delighted to hear that our technician was phenomenal and handled everything with understanding and humor. It's great to know that he made the installation process smooth despite the lively atmosphere. We appreciate your enthusiastic recommendation and are glad to have earned your trust!
Réponse de Mercury Fiber
Thank you for your continued feedback and for choosing us multiple times. Your loyalty and satisfaction are important to us. If there's anything specific you'd like to share or suggest, feel free to let me know. We're here to help!
Great Technician
The technician, Drew, was punctual, friendly, had great communication skills, was able to explain everything well, efficient.
22 août 2025
Réponse de Mercury Fiber
Thank you for sharing your wonderful experience with Drew! We’re delighted to hear that he was punctual, friendly, and communicated effectively while efficiently handling your needs. Providing clear explanations and great service is our goal, and we’re glad Drew delivered on that. If you have any further questions or need assistance, feel free to reach out. We appreciate your feedback and thank you for choosing us!
Outstanding service.
My service with mercury has always been outstanding. The service and the people are amazing. They resolve any issues very quickly and are very patient with the less computer literate.
14 août 2025
Réponse de Mercury Fiber
Thank you for your kind words! We're delighted to hear that you've had an outstanding experience with Mercury. It's our goal to provide excellent service and support, and we're glad to know that our team has been able to assist you promptly and patiently. Your satisfaction is important to us, and we're always here to help, regardless of your tech skills. If you have any more questions or need assistance, feel free to reach out.
The service by the technician was…
The service by the technician was excellent. He was very knowledgeable. Answered every question I had. I am very happy since the install
14 août 2025
Réponse de Mercury Fiber
Thank you for your positive feedback! We're glad to hear that your experience with our technician was excellent. It's wonderful to know that he was knowledgeable and able to answer all your questions. We're thrilled that you're happy with the installation and the service. If you need any further assistance, we're here to help!
Great customer service internet is…
Great customer service internet is fast in the 12 months we have been using the service one time was there a connection problem which was resolved immediately during the phone call
18 août 2025
Réponse de Mercury Fiber
Thank you for your feedback! We're delighted to hear that you've experienced great customer service and consistently fast internet over the past 12 months. It's wonderful that when a connection issue did arise, it was resolved promptly during your call. We aim to provide reliable service and swift support, and your satisfaction means a lot to us. Thanks for choosing us!
Terell was very helpful and…
Terell was very helpful and knowledgeable with our installation. Super friendly and professional. Enjoyed talking to him and set up my app with me. A+ technician!
5 août 2025
Avis spontané
Réponse de Mercury Fiber
Thank you for your wonderful feedback! We're thrilled to hear that Terell provided such helpful and knowledgeable service during your installation. His friendly and professional approach truly makes a difference, and we're glad you enjoyed the experience. We appreciate your kind words and will be sure to recognize Terell for his exceptional work. If you need anything else, please feel free to reach out.
Réponse de Mercury Fiber
Thank you for your feedback. I'm sorry to hear about the inconsistency in your service. We aim to provide a reliable and fast connection for all our customers, so this is concerning. Please reach out to our Care team so we can investigate the issue and find a solution. We appreciate your patience and want to ensure you have the best experience possible. You reach us at 1-800-354-4915.
The crew was professional
The crew was professional , respectful of my property and took the time to answer all our questions.
24 juillet 2025
Réponse de Mercury Fiber
Thank you for sharing your feedback! We’re delighted to hear that our crew was professional and respectful of your property. It's wonderful to know they took the time to answer all your questions. Your satisfaction is our priority, and we appreciate your recognition of our team’s efforts. If you have any further questions or need assistance, please feel free to reach out. Thank you for choosing Mercury Broadband!
Mercury Broadband, Horrible Accounting Services
I used Mercury Broadband for over 2 1/2 years. No problems util I cancelled my services. Now it has been a nightmare. I have been waiting 3 months for a refund that should never have been charged. 5/21/2025 my equipment was "scheduled" to be picked up and I was told I would no longer be charged. 5/26/2025 a payment was taken from my account, as I was on autopay. 6/4/2025 an invoice arrived showing I had a credited amount, so I contacted the company and was told a ticket was put in for a refund. 7/4/2025 invoice came stating I owed them for equipment not returned. I contacted the company and was informed "they" were unable to remove the equipment off my garage roof during "scheduled" pick up date, so they needed to reschedule to do so (they already have all equipment from inside my home picked up on 5/21). I told them to come anytime as this equipment is outside. 7/10/2025, equipment was removed, and again, I was told a ticket was put in for a refund. 8/4/2025 billing statement arrives, not only without a refund, but with a $5.00 late fee added to the previous charges, which I DO NOT OWE! Called the company again. This time being told that AFTER the 8/4/2025 invoice was created, 25 days after all equipment removal is completed, a note was added confirming the picked up equipment and refund. So now, they will not issue a refund until after the 9/4/2025 statement comes out. Basically, if they get your money, you will pay hell to get it back because "This is how it is done". The equipment should have been fully credited by 7/10/2025 and a refund issued on 8/4/2025 if this is how they do things. I regret ever doing business with this company now. Unacceptable accounting services.
5 août 2025
Avis spontané
Réponse de Mercury Fiber
Thank you for bringing this to our attention. I sincerely apologize for the difficulties you’ve experienced regarding your refund and the issues surrounding your equipment return. It is unacceptable that you have faced such delays and confusion since canceling your services. I understand how frustrating it must be to deal with repeated billing errors and a lack of timely communication. I assure you that I will escalate this matter to ensure it is addressed promptly. Thank you for your patience, and I truly appreciate your understanding as we work to resolve this issue.
Mercury broadband is a fraud
Mercury broadband will get other card information and will take payment without consent. Plus they want to charge a hidden late fee charge. And never tell you about it.
5 juin 2025
Réponse de Mercury Fiber
Thank you for your message. I apologize for the frustrating experience you’ve described regarding unauthorized payment charges and hidden fees. At Mercury Broadband, we value transparency and customer trust, and I am sorry to hear that this has not been your experience. It is unacceptable for any charges to be processed without your explicit consent, and I want to ensure we address this issue swiftly. Please contact the Care Department at 1-800-345-4915.
The internet service is the best I have…
The internet service is the best I have had at this address. I haven't had anywhere near the problems I have had with the previous companies. But here is why it wasn't a 5 star, if you need customer service you had best hope it is before 6:00 or your out of luck. My internet went out after 6:00 on a Friday and I didn't get it back until Monday afternoon. I did get a credit for the time it was out, but I would have preferred the service instead.
22 juillet 2025
Réponse de Mercury Fiber
Thank you for your feedback! We are pleased to hear that you consider our internet service the best you’ve had at your address and that you've encountered fewer issues compared to previous providers. Your feedback is invaluable, and I will pass it along to our management team to explore ways to enhance our customer support availability. Thank you for being a valued customer, and please don’t hesitate to reach out if you have any further concerns.
First impressions
All the workers were friendly and professional but most important has been the quality of the signal reception.
21 juillet 2025
Réponse de Mercury Fiber
Thank you so much for your kind words! We are delighted to hear that our team has provided you with friendly and professional service. Most importantly, it's great to know that the quality of the signal reception has met your expectations. We strive to deliver the best possible experience for our customers, and your feedback reassures us that we are on the right track. If you have any additional thoughts or need assistance in the future, please don’t hesitate to reach out. We appreciate your support!
Réponse de Mercury Fiber
WOW! Thank you for your enthusiastic feedback! We are thrilled to hear that you are experiencing incredible speed and reliability with our service. Your satisfaction is our top priority, and it’s wonderful to know that we are meeting your expectations. If you ever have any questions or need assistance, please feel free to reach out. Thank you for choosing Mercury Fiber!
I am still waiting for the cable to be
I am still waiting for the cable to be buried and it has been almost 2 weeks. I have not received my email for my 400.00 gift card either
14 juillet 2025
Réponse de Mercury Fiber
Thank you for reaching out to us. We apologize for the delay regarding the burial of the cable, as well as for the gift card that you have not yet received. We understand how important these issues are, and I will immediately follow up with our installation team to get an update on the cable burial status. Regarding the gift card, we will check on the status of that as well to ensure it is sent to you promptly. Thank you for your patience, and I appreciate your understanding. We will keep you updated on both matters.
We are just loving our new service we…
We are just loving our new service we have not had any issues since we switched services thank you all and God bless.
7 juillet 2025
Réponse de Mercury Fiber
Thank you for sharing your feedback! We’re delighted to hear that our crew was professional and respectful of your property. It's fantastic to know they took the time to answer all your questions. Your satisfaction is our priority, and we truly appreciate your recognition of our team’s efforts. If you have any further questions or need assistance, please feel free to reach out. Thank you for choosing Mercury Broadband!
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