I've been watching this company for almost a year while I do network research. Their prices are listed as their "lowest ever" when if internet speed is taken into consideration, their prices have ju... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Mercury Fiber. Their customer service was excellent, and the team was very helpful and responsive. A special thanks to Colin Loker in management for taking the time to assist and make sure everything... Voir plus
L'entreprise a répondu
Customer service was excellent from start to finish. Installation day was coming up and communication was excellent. Installer was on time, courteous, respectful to my home & property and couldn’t be... Voir plus
L'entreprise a répondu
With other internet services their service was slow & unpredictable. Especially when we have a house full of grandchildren with phones, games, iPads, etc. We had 20 people last July & everyone had ser... Voir plus
À propos de l'entreprise
À propos de Mercury Fiber
Écrit par l'entreprise
From the Great Lakes shoreline to the heart of the Midwest, Mercury Fiber is connecting communities with ultra-fast, dependable fiber-optic internet that is built for today and ready for tomorrow. We believe reliable broadband is not just a luxury, it is a lifeline for work, education, healthcare, entertainment, and staying close to the people and things that matter most.
Our mission is to bring big-city speeds to small-town America, bridging the digital divide and opening new opportunities for the families, students, and businesses we serve. Whether you are a remote worker, a gamer, a streaming enthusiast, or a business owner relying on cloud-based tools, Mercury Fiber delivers the speed, stability, and customer care you deserve.
Where We Serve
We proudly offer service across Indiana, Kansas, Michigan, Ohio, and Missouri, focusing on small towns, rural neighborhoods, and growing suburban areas. From the welcoming main streets of communities like Knox, IN, to the lakeside charm of Marshall County, to neighborhoods surrounding our hometown of Topeka, KS, and across hardworking communities in Missouri and Ohio’s farm country, we are delivering next-generation fiber where it is needed most.
Why Choose Mercury Fiber
- No Data Caps - Stream, game, and work without limits, even with multiple devices online at once.
- Symmetrical Upload & Download Speeds - Perfect for video conferencing, large file transfers, and competitive gaming.
- Whole-Home Wi-Fi with Wi-Fi 6 - Strong, consistent coverage and advanced network security for every connected device.
- Local Customer Support - Friendly, knowledgeable team members based in the communities we serve.
- Free Standard Installation - Get connected quickly and professionally with no hidden setup fees.
Building Stronger Communities
Every Mercury Fiber installation is a step toward a stronger, more connected community. Our high-speed internet service helps:
- Students access online learning resources and virtual classrooms without buffering.
- Entrepreneurs grow their businesses, reach new markets, and serve customers efficiently.
- Families enjoy seamless streaming, gaming, and smart home connectivity.
- Rural and suburban economies thrive with modern digital infrastructure.
Ready for better internet? Start by checking availability, explore our current internet specials, and choose the plan that fits your needs, then we will handle the rest with fast, professional installation. Already a Mercury Fiber customer? Share your experience and help your neighbors discover the benefits of reliable, high-speed fiber internet.
Coordonnées de contact
4,1
Bien
172 avis
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Was as easy as could be! Blazing fast internet!
Was as easy as could be! Just signed up for service.. they contact you and get an appointment made! They show up (friendly and professional) hook up the hardware for your new blazing fast fiber! Then a week or 2 later they come back and put the cable in the ground! So thankful to not be using AT&T’s horrible internet anymore. Internet used to work sometimes… now it’s super fast!!!
7 juillet 2025
Réponse de Mercury Fiber
Thank you for your enthusiastic feedback! We’re thrilled to hear that your experience with us has been so easy and seamless. It’s fantastic to know you’re enjoying our blazing fast fiber internet! We take pride in providing friendly and professional service, and it’s great to hear that you appreciated the team’s efforts. We're delighted you’ve made the switch from AT&T and are now enjoying reliable and speedy internet. If you have any further questions or need assistance, please feel free to reach out. Thank you for choosing Mercury Broadband!
Réponse de Mercury Fiber
Thank you If you have any additional thoughts or need assistance in the future, please don’t hesitate to reach out. We appreciate your support!
The office staff answered my call…
The office staff answered my call promptly, was very polite and knowledgeable. She answered all my questions to my satisfaction. It only took a couple of days before the crew arrived to install my internet. They were very polite, respected my home and explained each step they were going to take to install the product. One of the guys helped me set up my account and auto pay. The system has worked great with no issues.
4 juillet 2025
Réponse de Mercury Fiber
Thank you for your detailed feedback! We’re thrilled to hear that our office staff provided prompt and knowledgeable assistance, and that your questions were answered to your satisfaction. It’s wonderful to know that the installation crew was polite, respectful of your home, and took the time to explain each step of the process. We appreciate you highlighting their efforts, especially in helping you set up your account and autopay. We’re glad to hear that your system has been working great with no issues. Your satisfaction is our top priority, and your feedback is invaluable to us. If you need any further assistance or have questions in the future, please don’t hesitate to reach out. Thank you for choosing Mercury Broadband!
Technician was early and was able to…
Technician was early and was able to fix the issue quickly. He kept me informed of what was happening throughout .
24 juin 2025
Agent was fine but no repair until…
Agent was fine but no repair until Wednesday. All ready out for over a week and no people available.
24 juin 2025
If I have a roblem they are quick to…
If I have a roblem they are quick to help me solve it
16 juin 2025
I would like to get the Fiber cuz this…
I would like to get the Fiber cuz this internet keeps lagging
16 juin 2025
The guys were very friendly and…
The guys were very friendly and professional. Explained everything before they did any work. They made sure I was okay with what they were doing. They did a great job.
8 mai 2025
The team did a nice installation and…
The team did a nice installation and took down an old dish and all works great!
5 mai 2025
I love the internet from Mercury
I love the internet from Mercury. It has been awesome and so much faster than my last company!
28 avril 2025
From Danielle from sales to Kenny who…
From Danielle from sales to Kenny who did the install, I’ve been very impressed with Mercury!! Danielle was very knowledgeable about your product and services. Kenny was extremely nice to work with and knew the equipment very well. You can leave your sign on our yard for weeks if that will increase your client base in our area. I’m singing the praises of your company to lots of people! Keep up the awesome job you’re doing! Thanks
14 avril 2025
Avis spontané
They solve my issues in a very timely…
They solve my issues in a very timely manor. And are very friendly and can speak English which is very important to me.
4 avril 2025
Definitely like it for the most part
Definitely like it for the most part, but tried to work with you and are old supplier to keep our land line and got a run around from both you and broadband on keeping it.
7 mars 2025
Haven't had consistent phone service in…
Haven't had consistent phone service in the 15 months we've been with Mercury wireless. Multiple support tickets submitted. Two months ago called to cancel phone service and reduce the Internet plan. It did not happen. Called customer service again and they offered a $20 credit for what should've been $129 credit.
6 mars 2025
Internet service isn’t as good as it…
Internet service isn’t as good as it was when I signed up for it. It keeps getting slower. Now you want to raise my monthly fee.
1 mars 2025
PERSON ANSWERED IN A FRIENDLY AND EASY TO UNDERSTAND VOICE
WHEN I CALLED TO TALK TO A PERSON THE LADY THAT ANSWERED THE PHONE WAS EASY TO UNDERSTAND WHEN TALKING AND WAS QUITE HELPFUL
7 février 2025
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.