Meridian Credit Union Avis 

AWFUL experience with Le* H*r*w**k from the Whitby branch. Her lack of communication and follow up have cost me and my wife thousands $$. Our 1st mortgage renewal was up with Meridian. Life happens... We had a 2nd with another company. We now needed to refinance. We were told by Le* that we we're fine. Unfortunately, this was in the summer while she was taking extended vacation time (no fault of her own she wasn't replying to my emails while on vacation) and i believe she was sick as well. Out of the blue right before we thought we were finalizing with Meridian she emails me saying Meridian is not renewing us because my debt ratio was too high. This left us SCRAMBLING with the other companies' renewal being due soon. NOW... we have a refinance in place with another company but the lawyers, banks, and mortgage company is taking too long to finalize. Now we are past the renewal date with our 2nd mortgage and approaching the renewal date with our 1st mortgage. All while waiting for our refinance to finalize. This is all happening because Meridian threw us a major curveball by declining late in the process. And of course my own fault with my debt ratio. We are now paying $$ thousands in renewal and late fees. Potentially $$ thousands more if this extends another month. IF Meridian simply declined in a respectfully proper timeframe (which would've been fine... that's business) none of this happens as I would've started the process of seeking alternative options MONTHS earlier!!!! Lesson here folks - get everything in writing and triple check your communication with your advisor. No apologies from her either. After repeatedly asking... she wouldn't even send all my information that i accumulated for her in a folder so i could do a quick hand-off with the next company. So we had to re-gather all our information and send it through. Extending us another week or so... Fun times. All this after being Meridian clients for 22 ish years NEVER missing a mortgage payment. UGH!!

I don't even want to give this bank any stars what so ever cause they have no idea about anything cause these ppl don't want to do there job my best friend died and he was like a dad to me cause I took care of him my whole life and I was left power of attorney and I got the death benefits in the deceased name and they would not let me open up an estate I went there with everything and they turned me away so I walked to the next bank cause he had two banks and I with in 3 mins the lady knew was I was talking about and if I didn't waste my time with this bank they would of had everything done cause by the time I got there the guy just left that opens up estate so this bank is the worst bank I've ever dealt with and Ty CIBC bank for getting me an. Appointment and helping me so fast!!

Terrible business and customer services. Don't take any bait from them or you will be trapped.

I recently decided to switch to Meridian after more than 20 years with TD, primarily due to rising account fees. Meridian’s advertised $300 welcome bonus offered for setting up a direct deposit and/or two pre-authorized payments of over $100 within the first month seemed like a compelling incentive, especially as I was actively seeking a new banking provider.

When I opened the account, I explained to the representative that I likely wouldn’t be able to meet the direct deposit requirement by the end of the month. Ss my employer typically takes longer to process payroll changes. The bank clerk was understanding and assured me they would reach out to the marketing team to request an exception. Unfortunately, the request was denied.

By that point, I had already secured a loan with Meridian, moved over my direct deposit, and transitioned all of my pre-authorized payments to the new account. As a new customer who had proactively raised this concern, being denied the welcome bonus over a technicality leaves a disappointing first impression.

I had chosen Meridian under the belief that credit unions offer a more customer-centered experience than traditional banks. Unfortunately, this experience did not reflect that. I will be exploring other banking options, and based on this interaction, I cannot recommend Meridian to others.

Tony was so helpful, patient, friendly and courteous when I called.
Kudos to him.
The world needs more people like him.
Thank you.

Went in to join spoke to an attendant she told me that I would need sin and ID I told her that I would go to my car to get my ID and Sin Card I went outside in the rain got my wallet and went back inside, she then told me that she was going to see if an advisor was available she spoke to a man who was sitting around a computer who then told her that I would need to book an appointment. So I went outside in the rain for nothing,this was before 6 o’clock they said they would be closing at 7:00 o’clock .
So these people are not serious about business or they are Prejudiced.

They were shutting down motusbank and we’re going to give my account to a bank, not even in my province. So I decided to transfer my accounts to a bank nearby and when I put in a request to have the accounts transferred instead of transferring it electronically to my new bank, they made me wait and sent a bank draft regular mail which took two weeks. Seems a little bit like they were trying to get back at me for switching banks and not just accepting the bank that they tried to pawn me off to.

This bank is very far behind our times. There are several issues but the biggest for me is that the bank machine NEVER has money in it or small notes. I get charged every time I have to use a bank machine elsewhere bc my own bank is always empty, broken, closed......I think we should get 5 dollars every time they screw up, the same as I get charged 5 dollars every time I screw up!

I had an issue with my account and I called the Call Centre and spoke to Justin V. He was very professional and knowledgeable.

In no time, my issue was solved with expedience and comfort.

He should be recognized for his hard work and ability to help customers. I endorse his work ethic and fully recommend him for any award worthy of excellent customer service.

I was a Member for several years before becoming an employee. As an employee I dealt with a number of major issues and concerns, including but not limited to the following (all with evidence that will be made public in due time):

Bullying
Harassment
Unfair workload
Sexual harassment

Inappropriate touch by the District Vice President in a room full of peers, direct supervisor and the CEO Jay-Ann Gilfoy who had been sharing an anecdote about dogs when the incident happened Dec 7th 2022.

Reported bullying internally for several months before hitting my breaking point in December 17th 2022 and taking what I thought would be a few weeks off to heal and resolve my issues with HR.

In an un-recorded moment at the beginning of our call, the first HR person said, “did I consider Nigel’s cultural background or intentions when he touched me?” And it just got worse from there.

The second HR person expressed her fears of sharing the transcripts of our phone calls with me because her and her colleagues were “afraid of this going viral”.

So instead, they violated my human rights, refused reasonable accommodation request from myself and doctors. Bullied me in a recorded phone call with the Chief Ethics Officer, Kevin and subsequent interactions.

Was told after they worked to discourage me from pursuing a formal investigation that they conceded to hire a neutral third party to do the work. I asked for escalation as I was confronted with inconsistencies and misinformation to Patty Johns and was declined.

Then I sent a final email (as per instructions on the internet) and included Jay-Ann Gilfoy pleading for help. She removed herself from the email and has been working against me to retaliate and financially abuse me.

I am over $50,000 in debt again after getting myself back on my feet after having my daughter in 2019 and living beyond my means because I am only receiving 70% of my pay.

They said, “they had my back” and they did not tell me this was only a marketing technique and myself and my colleagues were disposable and easily replaceable.

Both the Website and appointment setting on it are just shit..
The website was obviously designed to be viewed, and tabs chosen, for a "Smartphone" and not a Desktop Computer..
Further, in-branch consultations/meetings are frought with deceptive practices, and product offers that are not "clearly" explained to new customers..

meridian credit union is absolutely fabulous. Meridian visa is the most dysfunctional unprofessional business i have ever dealt with! there was fraud on our card in august, we have spent hours on the phone with these jokers, have made police reports, have done everything we are supposed to do. they returned the money, then waited until we werent paying attention and recharged the credits without our permissions!! I called to complain, the moron on the phone hung up on me after talking over me trying to explain multiple times, totally not getting it! I am cutting up my meridian card and never, ever getting one again. what a bunch of idiots.
please do know my bank at meridian is awesome, if only their counterparts had even a tenth of their training.

My bank card was working perfectly fine. Then I tried paying for gas, and the tap and putting it in the machine both declined even though I had sufficient funds in both my chequing and savings account. I went to two other gas stations and the same thing happened. Then the next day I went into meridian credit union, they told me my bank card is fine and I could use it. Tried again and it declined. So I went to another meridian credit union, asked for a new card and they said it should work, and guess what it declined again. I am leaving this company because this isn’t the first time something has went wrong!!!!!

AT THE BEGINNING OF JAN I DEPOSITED FUNDS TO AN ADVANTAGE ACCOUNT AND ARRANGED TO HAVE IT AND ANOTHER ADVANTAGE ACCOUNT AND A TERM ACCOUNT PUT INTO A 2 YR GIC ON JAN20. I HAVE CONTACTED THEM EVERYDAY FOR THE LAST 4 DAYS AND STILL NOT DONE . NO EXPLANATION OR APPLOGY

This is the worst bank I have ever dealt with. They never return phone calls and their policies are so outdated that you can't get anything done without weeks of delays! Financial representative claims that everything takes time but I brought paperwork to him in November 2024, went to see him in early January 2025 and he still had the paperwork on his desk! He hadn't even started looking at it! Now, a week later, I have phoned four times to ask if this matter has been dealt with yet, only to NOT receive any return call to date! Absolutely would never bank here! If it wasn't for my Mother having an account here, I would go elsewhere!

If I could give them 0 stars I would- Have been trying since Nov 24 to open a joint account when they had the 5%+ interest rate on the Advantage saving. I opened mine and then they sent a link to my husband that never worked- have been on the phone for hours trying to get it sorted out and never did. Today I got my first statement in the mail and thought I would try again, this time they said we could not add him to my account as was opened during the promotion! That he would have to be power of attorney - or he could open his own account and get 1.5%. Ridiculous waste of time!

Froze my account for no reason. $25000 in my account. I have no access to my account. They tell me that my account is under review and a manager will call within 5 business days. Total b.s. and never had that happen until I opened a meridian account. They also dropped my interest the very next day after I opened it! Do not bank with these con artists.!

If there's a zero rating this bank is a minus. I opened an account with this bank in Oct. 2024 on the day I opened the account, I was told the ATM was out of order, for that reason, my debit card can't be activated. Today, I went to the bank to activate my debit card, only to be told that my account has been closed. Ms. manager, 'why is my account closed?' 'Sorry, I don't know'. She only took my debit card from me and shield it. How abt the $5 I paid as member? No comment! After I left the bank, I called the customers' services, only to be told the same thing 'I don't know' 'nothing is written on the file'. Interesting eh! In 2024, we still have financial institutions that select who can & cannot use their banking service.

Staff are friendly but the company is an absolute waste of time. Been there for 13 years at least. Have mortgage and loc as well as resps with them. Went to do an resp withdrawal (non educational purposes, stumbled upon a tough time). Did it a week in advance of when I’d need it. My partner banks with Scotia and has had to withdraw from resp before for the same reason and it took 24hrs. I waited 3 days and the transaction is still not completed. Called their contact centre and was told it takes time. What does it takes time mean. One month, one week, a year? I decided to go into the bank and got the same reply. Asked if they can make a call to give me a timeline. They were helpful and courteous. Long story short they’re not in control of my investment with them. Another financial institution is. Concentra. I was told it could take up to 10 business days. Over the holiday season. So there’s a few days there that won’t count as business days. This could take close to 3 weeks baring any other issues. I’ll be switching everything back to a big bank. Wont move the mortgage till it’s up but everything else I’ll have done within the next 10 business days

Applied for a VISA Card on October 25, 2024. Filled in all the required info and signed a document online. Saw that my Equifax had a Meridian inquiry that same day. Application has sat in a pending status ever since and 3 phone calls later I finally am told I need a Photo ID on file supplied at a branch to complete the application. Ridiculous Customer Service!