MetLife UK Avis 

WARNING!
By far the worst insurance company I have ever dealt with. Their claim form is vague and misleading, they do not respond to you for weeks following a claim and they do not pay medical invoices they are insured to do!
WARNING. They use a NON_APPROVED medical partner called Health Hero, which gives false advice. AVOID!

I only took out life insurance with accident cover this year 2025 with Metlife UK because it was a straight forward application with good coverage
Fast forward just over 3 months and I broke my back in a bike accident.
I actually forgot I had accident insurance for the first week or 2 then it dawned on me I did!.
Unable to walk let alone anything else I emailed Metlife, they sent me the forms,my Dr filled in the small medical section and I posted it.
About five weeks later they paid out,no questions asked into my bank account.
The online portal kept me up to date and they were easy to contact through it.
An amazing,professional and friendly company I would recommend to anyone looking for affordable life insurance that also covers injuries,hospital stays plus lots more.
At a time I was in severe pain, anxiety and uncertainty about my future Metlife really came through.
Because of Metlife I was able to afford a new bed which helped immensely with my recovery (not cheap) and helped with ongoing bills as broken back or not life doesn’t stop and neither do the bills.
Thank you Metlife at one of the possibly hardest times of my life you came through for my wife and i.
Highly recommend if you don’t have insurance get in touch with Metlife UK.

I had a very smooth and professional experience with MetLife. The advisor explained everything clearly and answered all my questions with patience and expertise. The process of purchasing a policy was simple, transparent, and quick. I felt confident and supported throughout, and the customer service was excellent. I truly appreciate the efficiency and clarity MetLife provided.

Terrible service, two weeks wait for any answer to my email and finally got an email with silly questions from Mohd Khan Tak and again is gone, any update still.
Wake up guys!!!

Top Notch Company

They customer service it's a joke.
Near 2 months from my accident and clime I made. Still They didn't reply nothing more than it's being processed. We currently have large amounts of clime

Horrible experience. Took me nearly 3 years to realise my time was being wasted and I was paying for a service unit I was not supposed to be paying for. On flagging it, someone gave me a cold response about getting refunds and reminded me that my insurance was sold to me by someone who was no longer working for them. Hence, they can not deal with the complaints. Waste of precious time! Do not buy plans from this company. Goodluck!

I subscribed to the insurance after I was sold the insurance with false information. Was told it was a life policy and only later on discovered that it was not a life policy. Then I cancelled and they refused me to refund my money. I didn’t mind if they even refunded me part of it considering that they had lied to me. I would not recommend this insurance to anyone. What bothers me is that how do these financial institutions operate in the first world. In Africa where you expect rogue companies honestly you would not find such poor practices. I am so so disappointed

Unfortunely this company just sttolen my money,i paied life insurance to metLife for more then 4 years,never made a claim-when my life went a bit more dificult and i was stoped to pay by direct debt(because at this moment i can't set up a direct debt)they told me they dont have other ways to make payments and my policie will cancel itself if i dont pay-I WANT PAY ...they dont have other way for me to make payments,so i ask what happen with all the money i put there for 4 years ,basicly they will keep it for them -Really?? is not my fault-i want a solution,they dont gave me one so please be honest people and gave me my money back!!!! Also the lady who talked with me by phone just sound stupid ,i explained all my problem they just dont care -they work like robots!!

Absolute scam of an insurance policy. After submitting the original claim for our daughter my partner was told to pay doctors and professionals for more “proof” of injury to then be left waiting for a result for 4 months. When all along MetLife would’ve known they would refuse the claim due to it being the wrong bone that she broke. So we’re over £50 down for pointless paper work and almost £300 for the monthly payments.

As a protection adviser, I have had the pleasure of recommending MetLife policies to my clients, and I couldn't be happier with the results. My clients consistently express their satisfaction with MetLife, as every single claim they have made has been paid out in full. The reliability and efficiency of MetLife's claim process provide peace of mind, knowing that their promises are kept.

MetLife's dedication to customer satisfaction and their commitment to honoring claims have made a significant positive impact on my clients' lives. I highly recommend MetLife for anyone seeking trustworthy and dependable insurance coverage.

Could not fault claims process, helpful staff, processed claim quickly Thankyou

After taking Money. They refused to pay anything and claimed Ola their Nigerian guy doesn't work for them.
SCAMMERS

Useless - do NOT put your trust in these bunch of shysters

Submitted a claim for an accidental fall almost three weeks ago - still not dealt with and there is absolutely NO timeframe for this to be actioned

If this useless bunch of thieves cannot action a simple hospital claim, there is absolutely NO hope you will get a satisfactory response should something REALLY serious happen to you

Richard J Thomas

Had a valid claim for my accidental injury. They rejected my claim due to their specialist claim handler deciding fainting and falling down the stairs and breaking your arm is not an accident!
Financial ombudsman now looking into the management of the case, MetLife will do anything to prevent paying out for a claim!

submitted a claim form for my son 3 weeks ago, I have not received any response or information to this day, I DO NOT RECOMMEND THIS INSURANCE COMPANY!!!!!! VERY LONG WAITING TIME, NO CONTACT FROM METLIFE, ZERO MONEY, ZERO INFORMATION, EMBARRASSMENT!!!!

Great service. Over the period of few years unfortunately my family had to claim twice. The claim process was easy with help line being available. Claims were paid promptly.

Received my money today they have paid me for my pain of 3 units I’m very happy I chose MetLife got my money in 3 days after 2 weeks sending in my claim form I was in a queue but I was out of it within a week! Highly recommend them I will be paying the premium for as long as I live or until it cancels 😂 thanks guys!!!! Oh and Amy is lovely I spoke to her a few times 😁

Your service is excellent especially Nichole and Owen from the Belfast branch they helped me through a difficult time in my life and l am eternally grateful to these two people their service is outstanding
May l especially thank Nicole
Mrs Shirley Wilkinson 24th November 2023

Have affordable accident insurance in place.
Had to claim for hospital stay - decision in less than 2 weeks, hassle free - just filled the form, sent hospital discharge letter and copy of ID to receive decision in email confirming decent amount of payout (takes 3-5 days to reach bank account).
Very satisfied customer here