I am very dissatisfied because it was your responsibility to ask me who is my legal beneficiary should be in case something happened to me... and you didn't do that. What's more, I wasn't able to do... Voir plus
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Lisez les avis des autres
I missed a monthly payment, due to my cat being sick and the vet fees were horrendous. After cancelling the Direct Debit, I had a call from National Friendly, who were absolutely marvelous. They ga... Voir plus
L'entreprise a répondu
I had been looking for a funeral plan for a while but thought the prices being asked were extortionate and So when I was called about the National Friendly policies I was pleasently surprised. I opted... Voir plus
L'entreprise a répondu
I recently had to make a claim due to an injury and national friendly couldn't have been more helpful. My claim has been handled by Lisa, she was fantastic! really quick to action my claim and kept th... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
National Friendly is the trading name of National Deposit Friendly Society, a British friendly society providing financial products and services.
Coordonnées de contact
Queen Square 11-12, BS1 4NT, Bristol, Royaume-Uni
- nationalfriendly.co.uk
4,2
Bien
408 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Wyatt Allison
Louise Webber is brilliant - always quick in her response and always helps quickly when needed.
1 mai 2026
Avis spontané
I am so pleased with everything
I am so pleased with everything. I am very happy with everything and with the gentleman i spoke with.
30 avril 2026
Avis spontané
Very helpfull
I phoned up due to not realising I had two pollocies the young man I spoke with was extreamly helpfull, very understanding and very polite.
30 avril 2026
Avis spontané
Very clear and easy to arrange things…
Very clear and easy to arrange things with helpful staff
28 avril 2026
Avis spontané
Was told paperwork would be here by…
Was told paperwork would be here by Monday /Tuesday not arrived.
24 avril 2026
Avis spontané
Excellent service
Every person I spoke to on the phone was friendly, professional,polite and efficient, and responses to queries were followed up quickly.
16 avril 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
I had follow up questions about the…
I had follow up questions about the policy that were just ignored and nobody ever got back to me. In the end I had to cancel it.
28 avril 2026
Avis spontané
Réponse de National Friendly
Hi,
Thank you for taking the time to leave your feedback, and I’m sorry to hear about your experience.
We’d really like the opportunity to look into this and help get things resolved for you if it hasn’t been already.
Please get in touch with our friendly team on 0333 014 6244, and we’ll be happy to help.
Best wishes,
National Friendly
I had a great experience with Ben he…
I had a great experience with Ben he had a very warm and informative intro then he was super helpful and he found a perfect opportunity for me.
21 avril 2026
Avis spontané
Réponse de National Friendly
Hi Margaret,
Thank you for sharing your positive experience!
Best wishes,
National Friendly
No problem with setting up…
No problem with setting up policy.Staff were excellent in explaining all questions i asked.
24 avril 2026
Avis spontané
Réponse de National Friendly
Dear Scott,
We're glad our staff provided excellent support when needed. Thank you for sharing your positive review.
Best wishes,
National Friendly
I am very dissatisfied because it was…
I am very dissatisfied because it was your responsibility to ask me who is my legal beneficiary should be in case something happened to me... and you didn't do that. What's more, I wasn't able to do this online; I had to send it by mail at my own expense.... You are not professional.
I’ll see what happens then—I’ll have problems... I hope I don’t end up running around in circles like a dog chasing its tail.
24 avril 2026
Avis spontané
Réponse de National Friendly
Dear Laura,
Thank you for taking the time to share your feedback. We’re really sorry to hear that you’ve been unhappy with the service you’ve received and appreciate you raising your concerns with us.
Your policy was arranged through an intermediary firm on our behalf, and we haven’t had any direct contact with you previously. However, we do offer the option to nominate a beneficiary online, with a maximum value of £5,000, and we’re sorry if this wasn’t made clear at the time.
Our friendly team would be more than happy to talk through your options, answer any questions, and help make things clearer for you.
Please feel free to give us a call on 0333 014 6244 so we can assist you further.
Best wishes,
National Friendly
National Friendly are a top company to…
National Friendly are a top company to deal with. Their staff training and selection of staff must be excellent. Thank you.
21 avril 2026
Avis spontané
Réponse de National Friendly
Hi there,
Thank you for your great feedback! We appreciate you recognising our team and the excellent service levels that we aim to provide.
Best wishes,
National Friendly
Strait forward and excellent.
This was an excellent conducted service over the phone , and was very strait forward.
13 avril 2026
Avis spontané
Réponse de National Friendly
Hi David,
Thank you for sharing your positive experience.
Best wishes,
National Friendly
They sent me my policy documents which…
They sent me my policy documents which I requested but then I replied to the email asking a question I’m still waiting for the answer which was what does the cover include as in does it involve sickness cover or only if I die in my sleep?
20 avril 2026
Avis spontané
Réponse de National Friendly
Dear Joelle,
Thank you for sharing your feedback. Please get in contact with our Friendly team on 0333 014 6244 to further discuss your question if you have not heard back yet.
Best wishes,
National Friendly
The name matches the service
The name matches the service, the young lady I spoke to today was super friendly and so helpful. My call was answered quickly and my questions were answered with confidence what more can you ask for.
24 avril 2026
Avis spontané
Réponse de National Friendly
Dear Samantha,
Thank you for sharing your positive experience. We're glad that our team provided the high level of service that we aim to deliver to all of our members.
Best wishes,
National Friendly
I dealt with a lady called Honey,she…
I dealt with a lady called Honey,she was proffesional and friendly and explained everything clearly and well,very happy with how she dealt with me
16 avril 2026
Avis spontané
Réponse de National Friendly
Hi Steve,
Thank you for sharing your positive experience with us.
Best wishes,
National Friendly
Great no problems waiting
Great no problems waiting, issue raised sorted there and then over phone gentleman was lovely 10/10
23 avril 2026
Avis spontané
Réponse de National Friendly
Dear Kerry,
We're glad that you had a great experience with our staff and your issue was resolved promptly.
Best wishes,
National Friendly
Helpful & order
The person that I spoke with was very helpful and politeexplaining everything that I needed to know.
20 avril 2026
Avis spontané
Réponse de National Friendly
Hi Andy,
Thank you for the great feedback based on your positive experience with our staff!
Best wishes,
National Friendly
Réponse de National Friendly
Hi Rich,
We're glad you had a positive experience with us.
Best wishes,
National Friendly
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