National Friendly Avis 

My wife took out sickness from work pay cover silver level for reassurance should the worst happen she would receive some income cover, the initial contact was very good and we completed the necessary claim form and sent requested documents, after chasing, it took around two weeks to review the claim and then we were advised they needed to speak with my wife's GP for proof this was not a pre existing injury, since then they have blamed the GPs for the delay we now have proof the GPs have responded, today after 2 phone calls from my wife they have blamed a 3rd party for the delay so after around 6 weeks my wife is recovering from an operation and we still don't know if or when we may get the claim paid , the lack of reassurance we were told we would receive by the salesman on the phone has unfortunately been non existent and made us question the value of this policy

I was able to speak to the staff and discuss my needs.
Payment for Optical and Dentistry was restricted to £1800 per year.

Lisa Konkol and nation friendly made my whole experience so easy and prompt , not nice having a bad injury and being signed off from work first time ever , but as I said national friendly and Lisa made the whole experience much better , would recommend this company to anyone massively

Really nice guy
i chatted to very helpfull quick and easy to sort out . Very polite.

Even was somewhat slow for some reasons which depend on the third part; the team was supportive and understood my frustration and supported me all the way.

My claim was handed quickly and efficiently. Really pleased with the ease of sending the required information.

The meals are brill great from Whitshire farm. x

My policy was set up with no issues.

Dear national friendly

I have just got off the phone following a 20 minute conversation with a member of staff. At this stage I just like to point out that I suffer with several mental health issues and making calls to companies in regards to payments and billing is quite stressful and creates a lot of anxiety for me.

I had the pleasure of a member of staff by the name of Ed answering my call today. My initial query was about payments. Ed answered all my questions with patience and sincerity which made my telephone call. I will go as far to say an exceptionally good experience. Ed then went above and beyond my expectations by speaking to a superior to confirm some items within my plan. Although I was on hold for about five minutes, the line disconnected. I understandably was quite frustrated with this and started to dial the number to call back when my phone rang. Lo and behold Ed was calling me back he then proceeded to explain the additional information that he had confirmed and put my mind at rest further.

In this day and age people are far too quick to moan and complain about everything so when I receive what I feel is genuine (I want to work here) customer service then that needs to be recognised hence taking the time to write this email. I hope you will pass on my gratitude to Ed and if this email could be forwarded to his superior to HR department or to have whoever it may concern as good members of staff are hard to come by. I hope National Friendly give Ed the recognition he deserves as I will certainly have no issues referring your services to friends and family. I will also be leaving a trust pilot review.

Thank you for taking the time to read this.

Regards

Very straight forward explained everything Very clearly

It is much easier to complete a claim now and much quicker now that you are contacted via email with the result of the claim.
I am very happy with the service.

Exactly what it says on the tin.Swift response and helpful.

Josh and Myha explained everything very well,they both have great customer service skills. Thank you.

Pay out wasn’t as straight as forward, like any other subscription it’s all always a fight back and forward trying proof that you were unable to work, it’s you pay and still you have to proof later that you deserve to be paid for the service.

The rules makes you feel lost as the bills gets the most of you and at the end after some fight they do pay you but only half of what you signed up for as they say they only pay 15 days after the day of the unfit to work.
Even though you ask for the premium membership to paid straight up still all claims got be accepted.

I am glad at least I got paid half as it actually helped me pay some of my bills as I stayed about two months at home getting only £1000 fro universal credit and my bills are over £550 a week.

They were polite on the phone easy to understand,,hopefully the process will run smoothly , I kept informed