Metraliving Avis 

I have an ongoing ASB issue involving loud music and heavy bass from a neighbouring flat which Metra Living has failed to resolve.

I raised a formal Stage 1 complaint about how the issue was handled and requested escalation to Stage 2 on 10 June. Despite repeated follow-ups, I am still waiting for a substantive Stage 2 response.

The communication from management has been particularly poor. I have repeatedly chased for a response and was even sent the Stage 2 decision relating to a previous complaint, rather than the complaint I had actually escalated.

Meanwhile, the ASB continues. Most recently, the music was so loud that I could not hear my television and had to leave my flat, and I reported the incident to Ealing Council.

Very disappointing handling of an ongoing issue and a formal complaint that has now been outstanding for months.

My actual living experience with Metra Living was decent overall, but their property management and customer care when certain issues arise are severely lacking.
They contract out parking enforcement to a third-party operator with an appalling reputation for targeting legitimate residents in their own assigned spaces. During my tenancy, I was forced to pay parking penalties twice in my own allocated bay. First because a permit wasn't provided to me at move-in, and later when my valid permit slipped slightly out of view on the dashboard while cleaning.
Despite being a good tenant who paid rent for that space, management offered zero support or common-sense intervention. They simply hid behind the contractor’s rigid terms, leaving me out of pocket for parking at my own home.
It’s a shame, because while the property itself was fine, seeing a letting company enable predatory contractors over supporting their residents completely ruined the experience.

good service

Had a viewing, for three apartments. We turn up, call the agent, the call doesn't go through after which we wait for 20 minutes without managing to reach the agent nor the agency. Was trying to connect to them for 40 minutes, nothing. Terrible service.

I would be very cautious about renting with Metra Living.

I chose them originally because they were part of L&Q and I thought renting through a major housing association would mean a more responsible and reliable landlord than a typical private rental company. That has not been my experience.

I currently pay £1,575 a month for a one-bedroom flat in Tottenham and have now been told my rent will increase to £1,984 from 1 October. That is a 26% increase, an extra £409 every month and £4,908 a year.

The rent increase is bad enough, but it comes on top of a number of serious problems during my tenancy. My flat has reached almost 40°C in hot weather, there have been repeated package thefts and anti-social behaviour in the building, and I have had very concerning experiences around security.

On one occasion, a man claiming to be the landlord who had access to a key entered my flat while I was in the shower. On another, my mailbox key was left in a public corridor with my flat number attached to it, even though my mailbox contained private banking and medical correspondence.

Metra Living was recently sold by L&Q to Morgan Stanley Real Estate Investing and Ridgeback Group, and shortly afterwards I received this huge rent increase.

I would strongly advise anyone considering renting with Metra Living to think carefully before doing so. Ask exactly how rent reviews work, what sort of increases existing tenants have received, and what management and security standards are actually like in the building.

Based on my experience, I would not choose to rent with them again.

Reply to Metra Living:
Please beware of Metra Living’s response to this. The proposed rent for my one bed flat is more than a recently proposed rent for a two bed two bathroom property in the same block, and more that a larger one bed, again in the same building. I will let the reader draw conclusions about their internal market rent analysis and decision making.

Been living in thurston point area since 2015 - overall very good experience - from management to properties condition and all other related processes

We rented a flat 4 years and was amazing experience, specially Siobhan her efficient and attentive support and management was always amazing; always a prompt response and open to help.

I have resided within the same building for the past 3+ years, as with any properties there have been inconveniences here and there, but I can say that my building's property manager "Siobhan B" has been nothing but pleasant to correlate/work with as the primary first contact relating to any issues or concerns.

If cleanliness and estate management matter to you, think carefully before renting at St Andrews House, RM8 2GN.
There has been a norm where bins and the rubbish room are overflowing, and trash is everywhere around the entrance, corridor and lifts. On many occasions, the amount of waste has blocked access to the bin area.
The smell can be unbearable from a distance, particularly during summer now. This has been an ongoing problem during my time here and has had a negative impact on the overall living environment.

St Andrews House, RM8 2GN has a chronic waste problem. Overflowing bins, rubbish dumped everywhere, foul smells, and flies have become normal every day. Management appears to be effective only at responding to complaints rather than preventing issues in the first place. What should be a residential development increasingly feels like it is being managed from one rubbish crisis to the next.
Avoid living or renting here.

My experience with the maintenance team, and property manager for my flat with L&Q (which then became Metra Living for private renters) was positive. I really appreciated the responsive and helpful approach of my property manager, Siobhan Brennan, and she was always friendly and easy to reach for any questions or concerns. Overall, I am very pleased by the staff, they were always fair and quickly resolved maintenance issues in my flat, and were fair and reasonable with renewing the tenancy every year. Though I ended my tenancy recently to move to a new place, they made the process very smooth with the end of tenancy and did not cause any hassle.

I'd like to say a huge thank you to Jourdan Darnley for all of his help over the past few months.

He has been incredibly patient, helpful and understanding, particularly when helping me resolve several parking issues. He always took the time to respond, kept me updated and went the extra mile to help get things sorted.

Great customer service can be hard to come by, and I really appreciated all of his support. Thank you again, Jourdan!

Absurdly rude and unhelpful staff.

At every stage from moving in- issues in the flat- to moving out- the staff have been as rude and unhelpful as possible. There have been multiple issues which have never been resolved including safety issues.
Our move in was repeatedly delayed and our move out was a logistical nightmare due to poor communication by Metra living.
Would not reccomend.

Mubin has been so helpful!!! He has made the entire flat hunting experience easier and I appreciate how communicative and accommodating he has been.

Thank you!

Gemma was excellent throughout the process. She arranged our viewing promptly, answered all of our questions thoroughly, and was always professional, responsive, and helpful. Her communication was clear and timely, which made the entire experience smooth and stress-free. We really appreciated her support and would highly recommend working with her.

Three weeks on since my last review, the leak is still active and has now spread to the point where Waltham Forest Council has instructed an environmental health officer to attend, as it poses a health risk. It is now over three months since I first reported it.

In its public reply to my previous review, Metra said it would keep me "fully up to date." That hasn't happened. I've had to chase Metra for every update, and my property manager, Dylan Pitter, has been consistently avoidant. I escalated by filing Stage 1 and Stage 2 complaints with L&Q, as Metra Living is L&Q's private rental arm. L&Q's own conclusion was that Metra had not shared with them what progress had been made, or when the leak would be resolved. To add to that, there are multiple properties in Rally Building affected by the same issue. Beware!

I'll gladly update this review the moment there is a genuine resolution. As it stands, the gap between what Metra says publicly and what residents actually experience could not be wider.

This was my first time going through Metraliving and I can say that it has been a great experience. Gemma White was our Lettings Negotiator and she has made the first part of the application process as smooth as possible. From the apartment viewings to her swift response to our application. My partner and I are very grateful to Gemma for making what can be a stressful process a much more straightforward one.

Friendly and professional team, thank you Mr Mubin Abdul, our lettings negotiator for yout kind help !

Efficient and great service. Particularly Gemma White has been extremely helpful, friendly, and answered all my questions in a very professional way.

Gemma White was fantastic when showing me around a studio in Royal Wharf. She was very friendly, professional, and easy to speak with, which made the whole viewing feel relaxed and enjoyable. She came across as knowledgeable, approachable, and genuinely helpful throughout, and I really appreciated the great service. A very good estate agent and a pleasure to deal with!