Metricon Avis 33

we started building with metricon last year and the journey has been nothing but stressful and disappointing. We engaged a private inspector for all stages of the build and sent the reports to the site supervisor hoping that everything would be done. We requested for photos of when the defects were fixed which never happened. Comes time of settlement and we pointed out so many defects at final pre handover inspections. We were told by the site supervisor that all these will be fixed as a part of service and warranty and there wont be any issues. Now it has been almost 6 months and i am still chasing resolutions to the defects raised with them. The kitchen benchtop has scratches all over, door stops missing for sliding doors, cracks running through the roof of the ceiling in our lounge. The installed the front entry door wrong, blinds missing for one of the windows when the contract very clearly stated that blinds are included for all the windows. Multiple emails sent to customer service manager, warranty manager and no response even after requesting updates. Only when I sent an email stating that I will be writing VCAT to intervene I got a response to few items. The request to get the scratches on kitchen benchtop fixed was declined stating that it is not a QA item, request to get the door stops done - response from metricon - it wasnt raised at the time of final inspection. crack running through the lounge - metricon's reponse it is within 1MM tolerance.There are scratches on windows across the house, metricon's response they are glue residue (but no action taken). Garage roof started sagging and they sent a tradie who covered it up with a filler and painted over it (it is not solving the problem, it is just covering it up).

Metricon building on the next block to ours. Can't believe how dirty and disrespectful the builders have been in dumping waste cement etc on our block, driving over footpaths and driveway that service our block- causing cracking! No reply to requests to contact us, continual dumping of rubbish such as paint containers and other materials, old fencing. They even cut rope and the orange plastic barrier material I had put up so they could drive trucks onto our block to mix cement, drag rubbish from their build onto our block. The build workmanship reflects the slap dash approach to all facets of the build as far as I can observe.

In short - stay away from Metricon, period!

Poorly managed company.
Doesn’t follow council legislation.
Run far away.

Metricon mis sold my partner & I a gas fire while we were building a new home with them . The fire place was not ready by hand over and in good faith we accepted the home . However this was a mistake , once we saw the fire place working we know it wasn’t the product that had been sold to us , as we had been promised a gas fire with high flames and high quality heat . we had the gas checked, although no issue with the gas . However we were told by Metricon that this was the product and there was nothing they could do . I nagioated with the gas fire company who were great and gave great advice as to how we could swap the gas fire over . However we needed Metricon's approval . Metricon refused to give approval and refused to rectify the situation . This was all done with Metricon having reduced communication and saying they would email and phone by certain dates and then not communicating with my partner & I . We had to consistently chase Metricon for answers. I am bitterly disappointed with Metricon and if I was to give advice to anyone it would be …. If your thinking of building with Metricon ….. don’t go somewhere else.

Extremely terrible building experience

We were forced to make payments before the job was completed. It took more them 3 months to fix the defects after repeat requests. Numerous threats from site supervisors and site coordinators. We have been changed 5 site supervisors and 5 coordinators in 8 months. We will never recommend anyone to Metricon.

Have built my house with Metricon.. Took 2 long years just to build.. Reason Highly uncoordinated.. picking up the call, providing status Answers to emails (only after repeated remainder emails).

All works are subcontracted, this means METRICON is totally at the mercy of its contractors adding more to delays..

The quality of workmanship is very poor. Eg., the flooring at my place is done so poorly.. The floor boards have been laid without proper floor levelling.

Think twice before signing up with METRICON. Regularly check your Blood Pressure and your health.

There are issues that you can report for 90 days once you move in.

I cannot overstate how horrible this company is. We have had multiple roof leaks, and every single time it has been a fight to get them to fix the issues *they* caused.

Multiple cracked roof tiles, leaks, they forgot to connect all of our exhaust fans, and when their tradies came out to fix, they caused more leaks.

We're currently being dragged through VCAT to get them to do a repair that will cost them <$1000.

Every time we've needed the SES out, or I've spoken to roofers, they ask who built the house, and their response when they hear it was Metricon is "oh of course".

100% avoid them, there are so many better builders out there, and *hopefully* Metricon go out of business soon.

I will never recommend Metricon to anyone. Signing with Metricon has been a real threat to my mental
well-being. Once you signed contract with them, they stop to respond. They avoid answering call, return calls or respond to voicemails. Despite being told our requirements they kept sending us wrong variations just to push us back. I can't plan anything further as I am still waiting for the start of building my house with no specific time frame.
Disappointing !!!!!!

THE WORST BUILDING EXPERIENCE MY FAMILY HAS EVER SUFFERED!!!!!
FULL OF LIES & DECEPTIONS!!!!!
ONCE YOU SIGN, YOUR JUST A NUMBER!
PLEASE DON'T BE FOOLED PEOPLE!
YOU WILL DEEPLY REGRET IT IN THE END!

My wife and I had a great experience with the Metricon team on the Gold Coast in QLD.
They did everything they could to make our building experience as easy as possible.
When we selected our extras, it seemed expensive to upgrade things in and around the kitchen, so we kept this to a minimum at the end. Other than that, nothing to complain about.

Metricon is a Nightmare to work with! They are full of deceptions, false promises and not to forget they can’t keep up with their timelines. Our land got titled in July this year and since then has been sitting vacant . Metricon has not been ready to build yet and till date has not provided us with the final contract - so much for their FAKE Fast track status. Don’t fall prey to it as Metricon doesn’t care about the 10 weeks thing. It’s a full fledged deception to lure innocent people. I regret building with Metricon and advise people not to fall prey if they want to save themselves frustration and mental sanity. You will lose your peace of mind when you come to pre-site. The whole team is a night mate to work with and no matter what escalations you do, it doesn’t bother them. Oh yes! Metricon does not have an escalation path. All you have to do is keep calling their customer care team and they keep chasing and leave it for the respective team to respond to your concerns and eventually you end up without a call back or mail from anyone. Lesson learned the hard way. Please do not build with Metricon! They have falsely charged us extra dollars stating delay on our end to provide finance proof. My question to all the intelligent people working at Metricon - on what basis am I going to approach the bank for the loan if I don’t have final build price? Based on estimates if I borrow and fall short how do you think we should pay out of pocket? I’ve been rigorously and religiously chasing the PSM to get us the final price since our land got titled. But their internal check and that too they’ve sent I correct details after doing their check for 4-6 weeks! They don’t have timelines defined for anything. They quote their own timelines and make the customers pay for their own delays. My ultimate advise - DO NOT BUILD WITH METRICON. They can’t possibly be ranked number 1. There are other builder out there who will value their customers time and patience.

Early last year (2021) We signed up with Metricon to build a house. Metricon guarateed that the house will be built by March '22. But 10 months (End Jan '22) later we haven't even signed the contract yet. Every step in the process was delayed by months and months. You wont even get an update from Metricon when things are delayed. I had to consistantly follow up to get things moving. Desprite the huge effort I've put to keep things moving, 10 months later Metricon hasn't even complete my contract yet. They promise a lot of things to get your business but does not deliver on time or budget.

Metricons price is also unreliable. It keeps on increasing. So called "inclusions" that Metricon offer with their base price are useless and limited options to choose from. Anyway I don't think anyone would dare to have them in their house. So you will end up upgrading almost everying nearly doubling the base price. This is only one of the note worthy deceptions. The whole process is full of lies, deceptions and traps. The rates charged for upgrades are so high, you can get them installed from scratch from a third party for much less, even if you don't get a credit for the item being replaced.

Recently, we were advised of an increase of site costs of $50k - this is ten months after engaging Metricon. Metricon says it is due to the fall of the land. But plans were aready available with them from day 1. They even did a design accomodating the fall around 6 months back. But they don't give you the cost increase until the last moment to prevent loosing the business.

If you want a peace of mind don't build with Metricon.