Metro Bank Avis 

Really bad customer service and I only wanted to update my phone number for 3 years and no response and no help

I am giving 3 stars in the hope that I can update it to 5.

LEAH FROM CUSTOMER SERVICE ACTUALLY FELT FOR THE EX METRO CUSTOMERS THAT HAVE WRONGFULLY LOST THEIR ACCOUNTS THROUGH LIARS AND FRAUDSTERS HAVING USED THEIR ACCOUNTS/LIED TO GET MONEY REFUNDED BACK INTO THEIR ACCOUNT/SPITEFUL PHONE CALLS ETC.

MILTON KEYNES CENTRAL BRANCH WERE CLOSING ACCOUNTS WRONGFULLY WITHOUT DISCUSSING THE ISSUES OR EXPLAINING WHY.

HOW COULD A NAME NOT BE FLAGGED WHEN THE PERSON WAS PHONING THEM NO LESS THAN 10 TIMES EVERY MONTH ACCUSING DIFFERENT CUSTOMERS OF THEFT/FRAUD REFUNDED THE MONEY BACK THEN WHEN CAUGHT OUT BY SEVERAL BANKS AND BANNED THE INNOCENT CUSTOMERS ARE NOT INFORMED WITH AT LEAST A APOLOGY.
IM HOPING THAT METRO WILL AT LEAST CONSIDER THIS AND REGAIN THE TRUST OF THE COUNTRY

Horrible customer service. polite staff but the bank’s policies prevent them from doing anything useful to help you. Too many “non customer facing teams” giving customer reps limited information that isn’t helpful or informative. very limited features on the app. Short hours now for stores and call contact centre. Pointless to switch to such a bank. There is no reason to bank with them

The experience I am having with Metro Bank shows that this Bank does not care about its customers.

Very poor behaviour to sort out a Bank issue, which is very basic and simple. And yet, it is not sorted.

It is going to be 1 month and Metro bank did not care to resolve the issue for which I contacted them 3 times in Liverpool Street Branch (London).

Metro Bank does not have a log of what I asked them to sort out. Three (3) times people said they would contact me. Rather they forgot me and I had to explain to them again and again: and yet, not sorted. Metro Bank seems to be deaf and uncaring for its Customers.

Now I am escalating to see if the authority forces Metro Bank to sort its customers issues.

This bank is a joke , did my best for 2 days & 3 visits to open an account,in the branch!!????, no joy . walked away , a potential customer lost!!??. absolute joke, can't believe how Mikey mosy their set up is.

I visited the Southend branch today to open an ISA and savings account, I gave my number and told I would be sent a SMS confirming my place in the queue, I was told I would receive a further text and the wait was 45-60 mins. I left the branch and returned 45 mins later, the gentleman that was ahead of me in the queue had not been seen, he queued for the counter and when seen he was told that he could wait or leave and that there was only 1 member of staff opening account. I had been aware of the member of staff being with the same individual for over an hour. I was sitting near the counter and a customer came in stating he had problems with the app and no December transactions shown, the staff member told him it was a known issue affecting numerous customers. After a further ONE hour, so 1 hr 45+ mins in total I gave up, when I went to cancel my name on the list using the link on the SMS my appointment time was shown as 1815 to 1850, the branch closes at 1800. During my time in the branch I saw 2 other person told that the waiting time to open an account was in excess of 2 hours, they left the branch as I did and the customer in the wait queue before me.

This is no way to run a bank, I and 3 others left today without opening accounts how much is bank losing invisibly, across all of it's branches?

This process should be online, MB are not a new bank, Starling, Monzo, Lloyds, YBS all have online opening.

During my conversation with the staff I mentioned they had bad reviews on Trust pilot, her response was "we get complaints all the time" Not an apology or we're improving things, just an acceptance they provide poor service. With the invisible loses this bank is having, the lack of online account applications and account apps not working properly I am taking my money elsewhere.

Ive never come across any orher company after 35 years ... im sorry to the good ahents but most are do incompetent and rude
I was promised call backs on 2 occasions to speak to managers in which now its been 2 weeks and no call backs.
So yet again i found myself hsving to chase my complaint up yet again making a phone call today to the complaints team.
The person who took the call was so so rude and incompetent name Morgan
He was interrupting me and being rude.
Ive been given wrong information several times ... i was told the final response letter will be sent via email 2 weeks ago.. in which i have not received and i was yold its sent.
I daid sorry to interrupt you can uou please send me confirmation of emsil being sent.
And he started being rude saying you havent let me finish all he was trying to say was if im not happy go to the financial ombudsman.
I said im not being rude you have finished and all im asking do you have confirmation of the email sent and he strated being arrogantly eude yet again even after leaving me on hold for over 15 minutes.
This is unexceptable from any customer services.
Morgan needs to be re trained or more lijrly should be sacked as he was so rude and escalating the situation rather thrn defusing it knowing full well he wanted to just hang up.
I would like tgis incompetent agent / manager from yhe resolution team investigated and put in his place yo learn how yo talk to customers.
Metro bank should hacve a -5 star and mostlty ckming from yhe complaints team.
You should be ashamed of yourselves employing such incompetent rude agents.
Im still awaiting the finsl response letter via emsil which was not sent.
Also still waiting after 2 weeks for on 2 diffrent occasions for a manager call back and still waiting for my £110 that did not come out of the Atm machine.

Taking advantage of the current situation not lowering mortgage interest rates like other lender. Disgusting moral conduct and attitude towards customers in high cost living crisis

My acount being blocked from 12 days without any reson and i can loos my buisness still no responc pleas Dont Dont Dont use buisness acount q put me like i hav to sosied vz my 17 years strugle they want colse in 2 weaks

I was ripped off by their loan department. They created fraudulent paperwork after the fact to take a large sum of my money. They operate in the "gray area" of banking. They are very good at walking the line between what is fraud and not fraud. Don't fall for their loan-sharc scams or trust your money to this bank.

Metro bank is doing great job. I would really like to appreciate Krishna who has such a great customer service skills.He helped me to change my home address on phone. He was very polite and helpful.

Everybody is very nice at metro bank but this hides a level of inefficiency. Spent hours trying to resolve a double payment on my credit card. I just get letters asking for more info. My other gripe is the App. It's full of issues that should have been resolved before it went live. This bank is on a downward slope. Time to remove any serious deposits.

They locked my account without warning and without telling me. I phoned and after 20 minutes gave up because they couldn't sort it out. Of course they don't have secure messaging like other banks, so there's no option but to wait in their long queues.

I then wrote to the CEO asking for them to close my account. No reply.

Eventually I had to get the Ombudsman to sort it out. It turned out they had locked my account because of "suspicious activity" which turned out to be my sending money to another UK bank in my name. Unbelievable.

Delighted with what's currently happening to this bank. Richly deserved.

Chelsea branch are brilliant. Never had a problem with any of the banks. Well done team.

Wimbledon branch 27/09 10.15am staff are overfamiliar calling you mate and friend the manager said some people like it he then conceded it wasn’t very professional.I closed my account and went back to RBS.

I attended Uxbridge branch this morning without an appointment and was seen by Hamira. This young lady went over and beyond to make my experience very easy. She was friendly, extremely efficient and totally removed the stress I was experiencing at the time. I can’t thank her enough. All of the staff seemed nice and very approachable. I’m looking forward to banking there and receiving their personal service. Well done Uxbridge Metro Bank. A five star service. Thank you.

I went into the merryhill branch to open an account as the website had a problem. I was seen immediately and had an account, debit card & internet banking within half an hour. Very friendly & excellent service

Visited the Manchester branch hoping to open an account. Met with highly incompetent staff whom couldn’t keep their story consistent. 3 people providing explanations that went 3 ways. Waste of time!

No customer service, nobody answers the phones, nobody picks up on the chat box. Impossible to deal with

I tried to withdraw £200 from an ATM at morrisons but the atm retracted the money ira been now 2 weeks and still Metrobank haven't refunded my money they ylld me lady week in branch that they are waiting for the data from the ATM machine. Now my friend who is in the banking industry told me that thos retraction mechanism is automatic for security reasons and the money retracted is kept in a " recycle tray" together with the time date abd cardholders details which when checked the money is then automatically credited back to the cardholders account . So either Metro bank are not doing their job ad required by banking laws in investigating this or they simply don't care about customers thru Nedd investigating by the financial authorities and forced to comply with banking laws or be shut down