Metro Bank Avis 

Worst bank ever

I suffered from fraud and the bank refused to refund the money saying that is a civil case
Fraud police said is a clear case of fraud but metro bank is shit
Avoid it

I hate to say this, but 'everything' that was good about Metro Bank is now gone.
It is now just a normal bank.
I also find that their Online Banking is not always accurate. There seems to be an issue with PENDING TRANSACTIONS.. sometimes they appear, then disappear and then re-appear. Sometimes I have been put into debt (for a few hours), only to find a few hours later that I have a large balance.
It seems that their internet banking calculation methods are sketchy and chaotic.
I'm considering to leave them and go to another bank or building society, which is a shame because I really want them to do better.. and I am disappointed that they got rid of all the services they used to be good at, especially Printing new bank cards at the branch, which was actually the whole reason I joined the bank in the first place!

They don’t deserve one star but I can’t give them zero. They’ve blocked my account 2days before Christmas due to suspected fraud-I received a payment from my solicitor(inheritance) they blocked the account and requested evidence. I sent the evidence requested immediately. Still haven’t heard anything and I’m getting worried. I have no money and I’ve gone into minus in my other account.
This is so frustrating because it shouldn’t have to take this long to confirm where the money came from. They need to be clearer with the time scale because having your account locked is putting me in a vulnerable position

Opened an online account with metro bank over a year ago. Three months ago the account was locked without reason and would not allow any transactions. Made several calls to unhelpful and rude staff who eventually forced me to travel over a hundred miles to a branch to get the account unlocked. The lady we saw at the branch did not even offer an apology so in disgust we closed our account. They clearly provide a higher interest rate to attract customers but make it very difficult to get your money out when you need it. Stay clear of this bank, you are better off with one offering a good customer service even if the interest rate is lower.

On arrival at Metro bank I was supported by a member of staff who seemed very uninterested and not welcoming.
I was opening up a current account and she did not request a new card and pin as I never recieved one after 8days.
I called Metro customer service and they said they would send a new card an pin out in 7 days. A week later went back to Branch to query these episodes, was met by staff who again was not welcoming and told again it will take another 7days for card no explanation as to what is wrong. Very unhappy with service.

I have been really happy with this bank for about 3yrs now. However, I tried to book a hotel room with Travelodge 14/11/2024 for my sons birthday. Payment left my account, but never reached Travelodge. Customer Service tell me they can't pull it back, even though it is sat in "pending". This is now 22/11/2024, As soon as this money is back, I'm closing the account. Especially after reading the similar reviews on here.

I been a victim of a fraud transaction from a fraud company named LUCKY2GO.
I reported the same day to Metro bank, what happen was that metro bank let the money from pending to be released but never try to charge back. Now they restricted my joint account with my wife which we been clients since 2016 and rather than chasing the real criminals they are holding us ransom and with bills to pay, from rent to council tax and credit cards. The way we've been treated is abismal. Metro bank should work for the clients not to criminal fraud company's. I'll never trust Metro bank ever again and now i have to go to litigation with them through ombudsman to the bank of England.
Unbelievable.

Queues always wait ages to be seen never more than one staff working, two new cards both not working on contactless, bank can't help any more tell you to phone customer services still not resolved new card no pin received eight weeks later loved the bank when first opened not a great fan now will move to another bank

Avoid this bank at all costs. Having issues with the due diligence team threatening to restrict my account unless I email them personal bank statements from another bank which they have put a deadline on me doing so. Everything a bank tells you to avoid in case of scam risk they are asking of me. I have told them I am not comfortable with it and they have informed me I have to or they will restrict access to my account.

Worst bank ever , was ok when first opened!! Got people in on this great bank times 7days a week print a new card there a then all stopped!!! No staff to help what so ever poor customer service

The head office complaints is awful so much favouritsm they think after doing security and then blocking account and putting it to fraud is ok to do when it is there customer service advisors fault. They think defaming someone name and character is good and they say it is not intention when it was as the account was blocked and put to fraud not becuase of the customer because of the the advisor not listening!!!!! They do not take defamtion seriously at all on protectered characteristics, Tehy dont care if your disabled absolutely awful service and they insult with low compensation after losing my 10k out of order

One star just for the air conditioning. Anyone running a business should stay well clear of this useless bank. Their service has nosedived. They have no understanding of the realities of running a business and are unable to make small adjustments.

Service has deteriorated. Branch opening hours significantly reduced. Overseas debit card fees introduced. Coin sorter withdrawn. Direct debit slow to set up. Poor response to formal complaints. Not much left to recommend them.

Worst bank fraud done on account while abroad after they blocked my account . 4 months later was informed that it was my fault and that money cannot be returned

Worst bank I have ever been with. They block your account. They demand that you send back statements from other accounts if you transfer money onto their savings. Demand wage slips. When they block your account for no reason, you can't speak to the fraud team to unblock it, they just demand wage slips and bank statements to be sent. Everything has to be done by email
If you just have a savings account you have to call them everytime you want to make a payment to a new person and you can only change it 3 times in one month. Its just a nightmare bank. I have closed my account with them as its too stressful to do basic banking with them.

Today we visited Metro bank At the Nugent centre Orpington we spent an Hour there sorting out some business
We Had the Great pleasure of being looked after by a very nice young man called( OCEAN ) we found him to be Very knowledgeable and extremely professional he told me & my Wife he had only been at this Branch for 9 Month's
he has a great Rapport with customers
Thank you OCEAN for all your Help
You will definitely go far in the Banking Fraternity thank you from Ann Kevin

I visited the Fulham Broadway branch of MetroBank and called multiple times to complete the necessary paperwork and provide all required signatures. However, despite our efforts, the transfer has been rejected four times.
Today, during my latest visit to Metro Bank, I was informed that the bank has yet to fulfill its responsibilities, resulting in further delays. As a customer, I find it disappointing that the process has been slow, especially considering the importance of timely financial transactions.
after 2 months still no solution!!!

Had my 2nd visit to Bexleyheath branch today and the staff there do not seem to care for customers. The 1st visit the bank seemed quiet and the executive explained what we were there for will take a long time and suggested we come in a weekday morning and to save on time we could open an account online. I opened my account this morning took no more than 10 minutes and when we went to a branch at 11 AM, there was a short queue 3 / 7 advisors were out for a lunch, 2 of them seem to be in a meeting and no one was called forward by the 2 who were "serving" for 20 minutes. This is the last straw and will take my custom elsewhere

Appalling service from the so called manager. Very rude and arrogant. I had all the documents to open a bank account and he still turned me down. He spoke to me as if I was about to rob the whole bank. Pathetic behaviour from the bank manager, no moral or customer service. I was treated a lot better at Lloyds tsb and got what I was looking for.

Honestly by far the worst bank ever. Once upon a time when I opened the account they were a really helpful and honest bank with great customer service and clear protocols but alas..... This hasn't lasted.

Customer service agents are extremely rude and I'm not exaggerating enough, the only thing they haven't done yet is sworn. Simple transactions are very long winded with unbelievable timescales. For a simple £40 bank transfer it took over 24 hours to reach the person which is beyond ridiculous and embarrassing.

The staff at the branch are helpful and polite I have to say but on the phone disgraceful.

In short this was the last straw I'm closing this account once and for all! Enough is enough! And anyone considering opening the account, my advice run as far away as possible!!!