Metro Bank Avis 

What a joke of a bank had big issue with the account as money vanished rang customer service to complain thay told me thaycouldn't access my account and was locked out. And to recall them same number to complain.. when I did this I got same fool.... who said need to visit branch I said this was very difficult as I'm wheelchair user and buses are difficult to use.. the advice was to call customer service to complain. What a rubbish Bank time to change I think

Absolutely appalling customer service in the luton branch . Waited 3 hours on one day to be seen. The PC kept showing another name when the assistant was typing in my details. I was then told come in the following day to transfer money. On returning following day was told 2.5 hours wait . Over the weekend I kept receiving weird messages asking me to confirm codes. I rang the fraud dept to be told to ring next morning to unblock my account. On ringing I was told to go into branch. I requested an appointment but did not receive a call. Another long long wait only 1 assistant serving . Other people were being seen but apparently they were seen earlier who came after me as they were opening new accounts. What an absolute shambles this bank is . So different from when they first opened. Guys do not open accounts here.

After spending an hour exchanging the same information over and over with a bot, getting transferred to an 'agent' (clearly another AI tool) explaining the same issue over again, getting no resolution, I decided to phone and speak to someone. Spent half an hour waiting for an answer so decided to spend the time wisely and opened a new business bank account. All this to approve a simple card transaction. This is truly the worst online banking experience you can get. The one star is for the patience of the staff member who has to deal with disgruntled customers all day without losing his polite tone.

At my age of nearly mid 70’s , I’ve never experienced such adverse issues with any financial institution. My account has been restricted for over 1 week. Trying to resolve this, I’ve been treated as a ping pong ball being passed from customer service and the actual branch in Wimbledon. I’ve been given conflicting answers at all times. There’s no email address where complaints can be filed.
I asked for a transfer of some of my funds, couldn’t be done in the app or in branch, processed by phone with customer service. Was informed that I’d be called as extra security for complete the transfer within 2 hours of the transaction. The funds have been debited from my account, 11 hours later it is still to be credited to the receiving account, this situation now over the period of a week is causing me ill effects of my health. As for calling the customer service, it means having to spend hours on the phone. I had to stand my grounds , I was in branch, being totally ignored. I requested to use the telephone in the branch to contact customer service,after almost 1 hour on the telephone, which was being passed to the bank employee, the transaction was made , as mentioned still not completed. I wasn’t leaving the branch until I received an answer,,which I’m still waiting for to complete the process.
An experience never to be repeated. NEVER USE THIS BANK. They put restrictions on your account for no reasons , no explanation is given , as for how long the restrictions will apply, you simply can’t get an answer. My account has now been blocked for well over a week, with no help from the employees whatsoever, an extremely frustrating situation.

I’d give it a 0 STAR IF ONLY I COULD HAVE just like hsbc nationwide natwest not difference THIS OPTIONS goes to all of them bastards monster banking inc metro Being aka 1- world #0 bankin
2- world # 0 STAR BANKING
3- world #0 support NETWOK if you facing morden slavery and or domestic violence they won’t help but to enslaved You with further stress and pain and for reporting morden slavery fraud and iregular payment and Unkonw payment made off app thieve on my bank account they get My acc close how dare them absolute disgsuting rather than offering support and fraud awareness they instead sided to aid the fraud by closing my acc and now I can’t even monitor what’s happening and then sent you an encrypted letter where furtherly you gottta call them in Furthrr pain suckin begging for a passcode to ACCES your own stupid complaim resolution letter wich then stated your acc would be close how stupidly utterly disgusting foolish inc manager that stink mouth STINKIN and or witches managers and harsser let alone intimidation toward You as a DISABLE PERSON DONT HELP PUT ACCESS DOOR NOR SUPPORT DISABILITY WITH ACCESS DOOR JUST WAN U SUCKIN N BEGGUN THEM WITJ TONES OF DEMANDIN FEEDBACK BUT YET DO NOTHIN TO CHANGE JUST DAMN PAIN AND VOMIT GIVER AKA @ the devil witchs and satan their makers all of them CURSED there is NO DAMN RELATIONSHIP WITH monster judas eacariot and satan men and witches BUT
Just abuse hurt pain rejection and failure to support and just stress yall cursed disgsuting wolrd # zwo bankin with zwo human relations absolute zwo IN DISABILTIY HANDLIN AND#0 MORDERN SLAVERY SUPPORR
Aka judas escariot satan and witches gan that’s whom they are and definitely NOT LIONS

I’d give zero stars because they have no consideration for there customers. I’ve had my business account blocked without reasons, I’ve got an account manager who can’t help and says I need to speak to head office or log a complaint. I don’t need to complain I need answers why this has happened. So the account manager gives me a number I thought it was head office and it was the complaints department, it gets logged and that’s where it stays no one replies. You can’t get in contact with head office you have to wait for them to contact you when they are ready.
It’s absolutely disgusting, if anyone is thinking of opening an account DO NOT USE METRO. Spread the word and go elsewhere they are useless.

I drew money from my euro account in UK and was charged quite a large amount of money.I was told I wouldn't be charged for withdrawing money from my account.I will be taking my complaint to the Banking Ombudsman as this is totally wrong!

Is this even a bank and if so, how on earth are the allowed to continue to operate. I am trying to transfer money to a Metro account so that the costs of a very sick person in a hospice are covered. Neither of my two banks would recognise the Metro sort code. On calling Metro, I was told by a totally disinterested sounding woman that not all Banks recognised Metro but that they were 'working on it'. She could not give me a time frame for when this would happen and when I demanded to speak to a manager, she cut me off. These people do not deserve to be in business. Caring for dying relatives is hard enough without this and apparently, I am on my own here, Metro will do precisely nothing to help.

It takes 5 minutes just to convince the AI system they have in place to put you through to a human. CHATGPT it is not. The banking app is broken more than it's up and if you are trying to do anything from another country, forget it. Customer service staff are under-trained, don't know business terminology, probably under-paid and could care less mostly. It is a shambles of a bank. Rank amateurs.

Been with this bank for my business for years and ever year it just gets worse. Everything everyone is saying in the reviews is correct. I have 2 personal accounts and 2 business accounts with them. I am only have the business accounts as I still have loans with them but as soon as they are paid off In will be closing them. I have had Starling accounts for my businesses for the last 6 years and they are far better. Put your money with them you won't regret it. I applied for an overdraft with Metro Bank in 2019, I am still waiting on an answer, terrible service terrible bank now which is a shame as when I joined they were really good. There online service is terrible. I regularly get blocked from my account for no reason and even trying to add new payees is an issue. I would steer well clear and use another bank.

This is the worst ever bank iv dealt with,
I opened an account for my son when he was 11 or 12 his had his own card but apparently its joint with me so when I go onto the app his account comes up, trying to set Apple Pay up and my god what a nightmare!!! Because they have my old number I was told to go into the branch which I did to then be told no they have the correct number , so we called up and the man over the phone passed by the verification code notification as it still come up with the wrong number.. card was unblocked on Apple Pay but when he went to use it as the shop it didn’t work as the lady in the shop had already sent out a new card…! Got the new card then tried to set up Apple Pay again ( this is so he can buy lunch for school) so called them again and was told he didn’t pass security questions and had to go to the branch ( security question being my old number) he doesn’t even no his own number!!! So as the wrong number is on the account they can’t send a code etc honestly so bloody frustrating..!!!! All I want to do is set up Apple Pay what 12 year old is going to remember any security answers or they customer number! I would sooooo avoid this bank I have no trouble with Barclays etc who can sort issues out on the phone!!! Metro should be shut down they cards are so thin that they don’t even work half the time

Terrible customer service. Reading Agent & Store Manager NEVER answer their phones
Nor reply to VM messages. Complaints to Cust Svc DO NOT get answered. IT INCAPABLE of deleting ONE name in User Lists and Mandates AFTER 7 Months of repeated calls. DO NOT do business with them as you WILL regret it!

The worst bank I have ever used for business. Inefficient, long wait times, poor customer service and lack of care. They have left me in multiple bad situations and scenarios. Stick with the main banks like HSBC, Nationwide etc. don’t waste your time. Iv since got a new business account with HSBC, it’s easy to use, easy to get help, fast and efficient.

Rubbish clueless lazy staff at Metro bank at Fulham Bdway station.
It seems that all they are interested in selling are the security boxes at inflated prices.
Instead of being helpful, they are negative and off putting.
When I got tired of waiting for a reprint of One statement- whilst he was dawdling on the back of a chair; (he took about 10 mins); and when I said I would pick it up before they close; on my way back to the station; he said it was ready, and handed it to me!
They are a total waste of space.

I have been a customer for 8 years
My bajk card expired and I ordered a new one. This has been a process that has taken over 1 year. I still do not have a bank card so I cant use the account how i want to.
Multiple phone calls- I don't live near a
branch.
Customer service is terrible, no resolution, get palmed off to other people. Get told that an IT ticket will be raised and we will send a card out.
It has been over 1 year amd this still isn't sorted.
Customer service team doesn't seem to know what they are talking about and very poor English which means they use the wring words and give wrong information to customers.
Have asked Multiple times to speak to a manager, told I will get a call back and never do.
1 year no bank card replacement
They keep saying "because your card was lost/stolen, we can't issue a card"
MY CARD WAS NEVER LOST OR STOLEN- IT EXPIRED. Everytime I ring to chase this card, I get told different information. It's frustrating as I have to explain the whole situation again.
Worst bank ever, don't join if you want to have questions answered by people who know what they are talking about.

Last time visited Metro bankat Clapham junction, they told us prove off address. today we visited with all documents they needed. they told us we don't give for people don't speak English, what is this called R?we ask them to show or give us their policy saying bank card not allowed non english speakers, but not have it.

All good and decided to change my account from over 16s to a current account to open more use of it. Went to pay abit of money into my account at post office and was told they don’t do metro I read they do so I contacted metro and they only allow to pay into the account and businesses only not personal so to me I don’t think The account is that good for anyone other than businesses I don’t know how this Bank affords to keep the building I mean there’s nobody in that Bank hardly. The service in the bank were lovely though and even after opening and going back still lovely. But not being able to take money out at a post office isn’t great really, I want more things I can do with my own money for a personal user and Metro don’t offer that.

I opened an account for my children in the 'early days' that this bank opened at Holborn.It entices customers with its operations, moving away from the traditional banking system. I remember an article in a journal that actually summarised that other banks are watching to see how long Metro Bank can keep up the charade. Anyway, after Covid came and went, we seen that the 'welcome' perks have surely been eradicated. The opening hours of 7am - 7pm ( 6 days a week while Sun 9-4) have gone; the coin counting machine has gone; the card at the branch has gone; they no longer open on Sundays. They have removed all that made them competitive. So my sons now grown have moved their banking affairs to a bank that they feel is suitable to their needs. And since loyalty or perks have gone, it's who best serves that they would entrust their money.

So so so so bad. Holding my account and money and unable to get into it. Many visits to store and phone calls still unable to sort it. Worst experience with a bank of my life. Never use them

Poor service or maybe I should say crap ? When I opened account was told 7 days a week opening that’s stopped nearest one open on Saturday is Brighton but am now told can only pay in £250 a day in cash I have a business account so that’s no good to a business maybe they don’t was business accounts well I have just asked for mine to close as I find them to hard to deal with they don’t call back I would say anyone has been rude but I don’t think they know what is happening really can’t wait for my account to close now