Metro Bank Avis 

I Love metro bank my favourite uk bank for both personal and business, I can’t fault there works class customer service!!

One of the worst Banking experience.
I wish i could give minus ➖ 10 🌟

Rang Metro Bank head Office yesterday to obtain an exchange rate for TL (Turkish Lira). Head office confirmed the rate for me to Buy is 19.4946 TL to £1. Transferred phone call to Local Branch who also confirmed the same Buy Rate 19.4946 TL to £1. I confirmed I would be in the Branch this morning to obtain said Turkish Lira.
Today I arrived and was told by the cashier that the Buy rate is 16.0748 to £1 and was told that money exchanges fluctuate overnight. Now this would be a -17.54% drop, hardly likely when M&S, Post Office, Sainsbury Buy Rate today is exactly the same as yesterday i.e. 18.635. I explained that I confirmed the rate with a colleague yesterday but they conceded that do not register incoming calls.
Yet again I have been thwarted by Metro Bank incompetence. My wife is absolutely correct "Why do you keep Banking with these dullards when they have given you inaccurate information numerous times?"
Learned my final lesson today, will be transferring to another provider forthwith.
- 0 Stars and would never recommend them to anyone.

Bad experience with banking with metro I can’t excess or purchase online with verification so many numbers they give you and I sill can’t access the account information online I hope they shut down in the near future horrible customer service Mohammed Ahmed 😡😠☹️

They do not answer the telephone when calling customer services. On hold for so long, I gave up. Clearly, they consider that their time is more important than their customers' time.

Afternoon going back and forth in one day for about three times because of the long waiting time, am currently waiting for about 40mins with no one available to attend to me. First they don't book appointment, again when you go too early, they tell you their representative haven't arrived. Yes they have nice attractive,spacious environment but unfortunately they are NOT EFFECTIVE. The services is terrible. How I wish I have an alternative at this point.

Metro bank Leicester branch has Very bad customer service, staff don't know how to deal with customers in a proper manner, never experienced this type of attitude from staff in any other bank that I bank with, I was going to open a business account with you guys but thank God I went with Natwest.

Bank staff pleasant and helpful, but.....
The rest of the corporation is useless and cannot resolve issues.
The major issue is your account will not link to any accounting software even the one they are promoting.
Two visits to branch to resolve the problem, a week of back and forth with accountants, you cannot share the downloaded files with accountants, you have to scan everything back in.
A total waste of time.
Go to a proper bank that won't be fustrated and dissappointed with, I'm closing my account because they cannot get there act together.

Counter staff very helpful. Long wait to speak to adviser to see staff sitting around.
Not a great long

One of the worse bank my advice do not open with them I’m switching by business account.

Absolutely useless bank. Especially Southall branch.
Cant put in money or take out. Get tge third degree just putting in £5k.
Waste of time. Southall branch manager is extremely rude. She is ignorant of her own rules.

This is regarding Farhan Ali who works in Croydon branch of Metro bank.
He provided excellent professional services to me on 06/03/2022 in Croydon branch. It took nearly 4 hours to unblock my cards and to make sure that my internet banking was working properly again. Ali was polite patient and very helpful. I wish that other members of Metro bank were like him.

I went in the branch today in Cardiff city centre I spoke to a gentleman I was with my partner at the time He just recently received his status of the UK and automatically assume that he could not speak English as I was helping him translate as the guy was using big words then the guy went on further to say that they do not open Account for people that could not speak English or understand English Personally I think that is discrimination as we are United Kingdom there’s people that speaks Welsh people that speaks Scottish Nevertheless there is people also that can be able to translate and then when I confronted the guy about it he was like well the only time that we can do that is if one of us can speak the language and will be able to translate it that he went on to say that they are not discriminatory which I reckon they he was being very sarcastic about it which I felt very insulted so I think that there should be When is on this matter as this people that are getting leave to remain in the UK as they are in danger in the country and we are choosing to not help them make their life easier Personally I think this is discrimination and should be looked into

Went to open an account today at metro bank hounslow branch, i was welcomed so openly. The staffs were friendly and I had the opportunity to deal with Miss Ruchira, who I must tell you is an absolute gem. She is a lovely lady. She made all my process hassle free, she opened my mobile banking and helped me so clearly with that. This has been a great experience for me. Absolutely recommending my friends to use this bank, great customer service guys!

Have had an account with them since 2013 and never had a problem. Branch staff are always friendly and helpful. Customer service is also great.

Exceptional friendly service. Also open on a Sunday too.

I phoned this mickey mouse bank to report a what's app scammer who gave all his bank details and name trying to fool people into paying large amounts of money into their account. After speaking to customer no service and giving them all relevant information I was told to inform my bank even though my bank was not involved in any way shape or form and then they could start a review of the account after they received information from them. I told them I will be taking this further and I am not sure whether members of staff could be involved in the scam. Why else would they not block the guys account.

i don't understand these 1* reviews as whenever i have used the bank i have had an outstanding experience

By far the worst app I have ever used . Works maybe 10% of the time . Cant pay my lads wages on time . Bad for business .