Metro Bank Avis 

Absolute perfect customer service!
I had to upgrade my account this evening in the Basildon branch and was lucky enough to have been met by David......who had opened my original cash account 3 months earlier.... he remembered me and our previous conversations and couldn’t have been more helpful, After upgrading my account David set up my online banking and showed me in a clear and precise way how to use the app.
I don’t usually write reviews but this young man is a absolute credit.....possible ceo in the future?🤔

Im currently on the line trying to speak with somebody who can help with a cashpoint transaction yesterday..Tried to £100 cash out and only £80 received..and the last £20 note was only visible by the corner....Extremly stressful as contacted HSBC outside whose branch it was ...realising and thought was my barclay debit card...only to find out its my Metro bank card which i rarely use.....nightmare here, been cut off once already and now waiting after 1hr and 27mins!!!???? and counting im again on hold continually....IM going away tomorrow to wales for a holiday...i need to be doing much better things....BAD

Thanks to everyone who posted reviews. Both the good and bad reviews have been very helpful. The telephone banking service in my experience is shockingly awful. I very rarely manage to get any issues resolved over the phone -even straightforward requests like today when I tried to establish whether a routine direct debit had been paid. More seriously I had a faulty debit card that needed replacing urgently just before going on holiday and they were no help at all. Any queries I try to resolve over the phone are typically very poorly done. The very long waits before you can speak to customer service I put down to the impact of Covid 19 on staff numbers but once you get through to a staff member my experience is hard-faced incompetence. By contrast I echo what other reviewers have said about in-branch service. It is usually very good indeed and sometimes excellent.Most issues are resolved swiftly and with good humour. I use the Liverpool St Branch in London but I don't want to have to keep going into the branch to resolve every routine little quibble.Given the problems I've personally experienced I no longer trust them to use as my main bank. It's very easy to open a bank account elsewhere why put myself through the stress of sticking with a bad one. I certainly wouldn't do online banking with them by choice While I don't have plans to actually close my account ; they offer fee free withdrawals if you like to holiday in the EU, I will be moving my everyday banking to another bank. Occasional holiday banking is all they are good for. "When people show you who they are believe them" said Maya Angelou. Telephone and online banking at Metrobank are currently best described as 'rubbish' If these things matter to you bank elsewhere.

my acount got blocked and when ever i ohoned the nunber to unblock it i was met with being on hold for over an hour.
i go go into the store to get them to unblock my card but apparently they cant do that in store and have to be put on hold aswell
this is greatly making me debate changing banks

I had to take in a considerable amount of foreign currency, Sterling and bags of small change into the Swindon branch of Metro Bank at around 1pm today, so it could be deposited into my account. This was a time consuming job and I was dealt with in a very friendly and efficient manner by the young lady cashier. This would not always have been the case with other high street banks.

I received first class customer service from Zahraa Janjua when i visited Metro Bank Edgware to open a bank account. I found Zahraa to be really friendly, helpful and above all professional. Zahraa is a credit to Metro Bank.
Mary Casey

Super bad costumer service, haven't reached anyone on the phone even waiting 1 hour. 3 world country system

I’m going to leave my bank card in a pub Friday night and hopefully it will get into the wrong hands. I genuinely hope metro bank goes under. It would be worth losing £10 to see that. I hope they all lose their jobs they don’t deserve them.

Unnecessary delays caused by the worst customer (dis)service experience ever. Shoddy, shoddy, shoddy...

I was scammed by an online merchant imitating official government website. I didn’t receive anything but a fake passenger locator form with wrong name hours after my flight. I raised concerns with the customer services as I thought it was a genuine government website and they stated they need bank details to verify my ID but no charge was declared.
Many passengers fell victim and issued successful chargeback with their banks. Not Metro Bank which took the side of online fraudsters. Needless to say the website doesn’t even exist as it has been removed by Greek authorities.
I received a letter from Lauren Tipping from Metro Bank “respectfully suggesting” me to go to the merchant direct. This despite several unanswered emails which they have on record but haven’t read.
I’ve tried to call Metro bank and was transferred from one clueless adviser to another for over 1 hour and 20 minutes. Total shambles. Regardless of the outcome I’m going to close my account with them. This is no longer serious bank with competent staff.

I’ve waited 3 weeks for a return email and/or call regarding money which was stolen from my account. No response. I’m effectively being told to write off a big percentage of the money which was stolen. Stolen through Metro’s highly questionable security measures.

Very bad banking . Always locks you out if you spend too much . Happen to me on a night out . And they could not help because I have to go to the store . LoL . In a casino and night over because of metro . Customer service is poor . Always have to go in the store to do stuff . Just a very bad bank in my opinion

What wast of time happy they never signed me up crap spend alot time on there site trying to sign up crap service

metrobankpc.com is a bank called Metro Bank in the USA. Most of the comments here have mistaken it for Metro Bank in the UK, whose address is metrobankonline.co.uk.

Terrible customer service my father in law has been trying to transfer his ISA to another bank and Metro will not release his funds

This bank is the worst bank I have ever encountered, they constantly lose your money, when faster payments are sent to the account they go missing for between 12 hours and 10 days...
YES THATS 10 DAYS YOUR WAGES COULD BE MISSING!!!!!!!
When you ring up in distress and need help the phone is answered by children who have no clue about anything..
Stay away from these incompetent fools the bank is not fit for purpose..

Some complaints of account closure, please read the fine print. Agreement papers. Before submitting a bad review, please be sure to read and understand all conditions of your account. A bank will not close your account with malicious intent, there is a reason. If you do not use your account properly, it may risk closure.

Was served by a young girl named Brionni in Manchester city center branch with very patient and helpful . Best received as a customer ever .

Spoke to a pig rude women. Avoid this bank they can’t even deal with blocked cards! Pathetic! Stop putting the phone down on customers you pig!