Metro Rod Avis 

Booked to empty two septic tanks at same location, charged the same amount for both jobs even though one was documented for less money due to no call out fee/ no travelling time and it was only half empty.
Promised mutable times that the bill would be looked at and reduced. Over 6 months later no alterations and broken promises.
Throughly dissatisfied and disappointed with the company.
Money grabbing at the very least with bad communication skills.
Will not be using for any of my property portfolio or large family custom.

Dundee mertrorod were very good, our engineer William was top notch and very informative, the only reason why we didn’t give 5* was that the pricing for the job was a bit opaque, an hourly rate included in the job quote would be helpful.

Absolutely top lads who came and unblocked my drain. Couldn't have wished for better service. Great blokes 💯

Really good service . The y let me know when they would arrive and weee on time. Lewis was on it straight away and sorted the problem with no fuss ! Even took the time to send me some pictures so I could split the bill with the neighbour.

Ricky was very professional and was of great assistance in resolving my issue.

Excellent work and politeness I would certainly recommend them to anyone

Brillant lads that came.. fitted a great draining system too stop water comeing towards the property.. hopefully the water leak will get sorted soon

metro rod came out on behalf of my landlord to repair rain water pipe done an excellent job and very tidy clean up well done thanks again

This company gave a first class excellent service in challenging circumstances. They were quick to respond and kept me informed at each part of the inspection. I would recommend this company

Very friendly staff who worked hard to solve my water problem...very please with the work.

Reassurance and prompt service delivered. Recommend

I was in a huge dilemma this morning. I had just visited my mother in hospital and when I returned to my car I opened the car door, my keys fell out of my hand and fell down the roadside drain/gutter! I did not know what to do! I called metro rod. They were so helpful, understanding and when Nathan and James came they were so efficient, thoughtful, lifted my spirits and retrieved my keys in no time at all. They were my knights in shining armour and I would highly recommend them to anyone with drain issues. They were also very affordable.

SLOW!!! Really stretched the job out. I didn't realise at the time until I got the bill. Lots of standing around and chatting and now I realise why. If you book them keep an eye on them and make sure they are working. 1.5hours to rod a drain! Never booking or recommending again.

They came out within the time slot given and within 20 mins they had un blocked the problem the gentleman was very polite and so helpful

If I could give negative stars I would. I attempted to book this company for a CCTV inspection of some outside pipes. I made a call on the Friday and provided all the information they requested, I was given an appointment on the following Tuesday, which I was very happy with. I was told on the phone that they would send a payment link as they require payment up-front and the cost of the service was £160.
This is where it all started to go wrong. No payment link arrived. On Saturday I emailed to advise this and could they get back to me, they didn't. On Sunday I called and got no answer, so tried their chat service. The AI could not resolve my issue and I was connected with a human. She also could not help me as there was no one at the Norwich office she could speak to. She did send my details over to them for them to call me first thing Monday morning. They did call, and said they had no record of my enquiry and their was no appointment booked for Tuesday, I explained what I needed, and was told the cost was £298, I said that I did not wish to proceed as they had given me no confidence in their company so far and that the price had doubled in 3 days.
I called Dyno-Rod, the booking was fast, efficient and £175 for the same issue!

We had Ken visit today for the third time and he’s definitely an asset to the company. He went above and beyond to get to the bottom of the issue. Polite and respectful all the way through. Thanks again Ken

I've had my soil drainage blocked few times which was sorted out by Metro Rod through the council and the last drainage was done last year November. However, recently my soil drainage is blocked again. I contacted council a week ago as I'm a council tenant so it can be done. Council contacted metro last week the 4th for the job and metro claimed that the job has been done while no one from metro visited my property since last week update. I keep calling council for the same drainage issue as soil keep coming out everywhere...it is very disappointing that someone from metro claim to have done the job knowing his lying as the drainage is not done. Hence, I'm given metro one star.

I am the career for a 69 year old man called William who lives in Bexley, he had a stroke several years ago and is over coming a recent heart attack. This morning I came in to take him shopping and found him crying in his kitchen with water dripping through his kitchen ceiling,

He had emergency call out insurance through his Halifax account.

The leak started over the weekend and Metro Rod text to say they would be coming on the Sunday. He then had a confirmation text stating that the job was fixed even though there was a no show by an engineer.
He then got in touch to say it was a no show, so another engineer came and confirmed the leak was coming from the joint to his radiator and left. Later that day two engineers turned up and again confirmed it was a leak from his pipe to the radiator and again left without doing anything.
William then later that evening got a text to say that the engineer would be out by 10.30pm and left his number.
Bill rang the engineer to see if he was coming and was met by an angry and aggressive man who stated that he was not coming out at this time of the night and continued to rant, Bill said OK and put the phone down.
The next day he received a text stating that he was not going to be serviced by Metro Rod as he had upset the engineer the night previously.
He tried to put his case forward but was told that the company believed the engineer and that he would have to find another company to carryout the work.
I expect that the company claimed for the callouts from his insurance.
I am flabbergasted that in this day and age a company can get away with this to an old man.

Metro rod Deeside came on behalf of Adra. They came within 24 hrs of me informing my landlords. Their communications were excellent. The gentleman who arrived was polite, respectful and considerate. He got straight on with the job and left the bathroom clean and tidy afterwards. The sink and bath are now draining as good as new- never experienced this with this bathroom before ! Excellent job. Thank you.

I had an engineer out Monday. I think his name was kieron. What an amazing guy. So polite and helpful. Did a great job. Can't fault this company. Had a call from head office to say someone would be there shortly and the engineer was here within the hour.
Very pleased and would recommend these guys.