Two leaks in downstairs toilet which entailed removal of toilet basin and creation of access panel to facilitate repair. Tim kept us well informed throughout, carried out the repairs in a timely mann... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Our plumber Nigel Stephens was very polite .....on entering our home put on shoe coverings. He came to fix our toilet as it was not flushing. He knew exactly what he was doing seemed very experienc... Voir plus
L'entreprise a répondu
Phoned at 1500, there by 1830. Apologies for being late. Mike very respectful of customer and property. A few hurdles were quickly overcome with any problems sorted without a fuss. Very professional a... Voir plus
L'entreprise a répondu
I had a leak coming from the back of my toilet. I was able to get an emergency appointment. The plumber Mike Lawson called to discuss the problem and arrived on time. He was very prompt and explained... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Plombier
- Service d'installation du gaz
- Chauffagiste
- Fournisseur de chauffe-eau
- Service de réparation de radiateurs
- Fournisseur de pompe à eau
Écrit par l'entreprise
Met Serve Ltd provides 24/7 Emergency and General Plumbing & Heating services across South-West London, Surrey, Sussex, Berkshire, Hampshire, Wiltshire and Dorset. Call us today on 01737 833888! Trading since September 2005, we have grown from a team of 6 to 140+. We are here and able to respond promptly to your Plumbing & Heating requirements. Whether you are a multi-site business in need of a Partner for your plumbing & heating maintenance, or a homeowner in need of a professional promptly. We resolve all plumbing and heating issues from dripping taps to heating system installs, weeping pipes to new water main upgrades, faulty inlet valves to Cylinder and Tank installs Our team are full-time employed with full qualifications in their field skill set, enhanced DBS & PEC verified, H&S trained and with full insurance. Our offices are located in Reigate (Surrey) and Basingstoke (Berkshire)
Coordonnées de contact
Wellington House, 17 Birkheads Road, RH2 0AU, Reigate, Royaume-Uni
- 01737833888
- office@metserveltd.com
- metserveltd.com
5,0
Excellent
2 k avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Tap replacement
James Heapes visited today to fix my tap and provided an excellent service.
20 mars 2026
Avis spontané
Réponse de Met Serve Ltd
Hello Valerie. We are so pleased to read that you found James' service so pleasing when he resolved the tap issue in your Shepperton home.
Thank you for your feedabck.
Best wishes,
Met Serve Ltd
James Heapes (engineer)
James Heapes (engineer)
James was friendly and respectful. He was helpful and thorough and the job was done with efficiency and speed. All things considered, a very pleasant experience.
19 mars 2026
Avis spontané
Réponse de Met Serve Ltd
Hello David. We appreciate having a plumbing emergency can be stressful, so it is great to read James was able to resolve the issue for you and take that stress away.
Best wishes,
Met Serve Ltd
Sam came today to fit a new water tank…
Sam came today to fit a new water tank for us - he was very personable , clean and efficient and we were perfectly happy with the job - thank you Sam !
18 mars 2026
Avis spontané
Réponse de Met Serve Ltd
Hello Davina, thank you so much for your kind words and custom. We are delighted to read Sam was so personable when working in your Worthing home, installing a new cold water tank. It is also great to know you are pleased with this work.
Best wishes,
Met Serve Ltd
Arron was very polite and cheerful
Arron was very polite and cheerful. The work was done to an excellent standard. Arron explained everything very clearly
17 mars 2026
Avis spontané
Réponse de Met Serve Ltd
Thank you, David, for your kind words. We are delighted you are so pleased with our service.
Best wishes,
Met Serve Ltd
Excellent response and resolution
We reported a leaking toilet to British Gas home care and within the hour an DYNO engineer, Simon Frampton arrived. The problem was dealt with professionally and efficiently with clear explanation and promptly resolved. Simon was most helpful and personable, we would fully recommend this service as 5 star!
13 mars 2026
Avis spontané
Réponse de Met Serve Ltd
Hello Sue. We've very proud of the fact that you are so pleased with our service and Simon's efforts when resolving the plumbing emergency in your Poole home. Thank you so much for your 5* feedback and recommendation.
Best wishes,
Met Serve Ltd
Efficient and professional service
Aaron Price was professional and efficient and despite encountering lots of issues with the job, he preserverei and calmly solved our problem. Very polite and friendly in equal doses. We were extremely impressed with the high quality of service given and would highly recommend Dyno.
16 mars 2026
Avis spontané
Réponse de Met Serve Ltd
Hi Graeme and Maria. Thank you so much for this shining review, we are very proud of our engineers and we're glad to read you had such a positive experience.
Best wishes,
Met Serve Ltd
Billy was on time sorted the new…
Billy was on time sorted the new radiator for us. good job all round. Happy with the work.
16 mars 2026
Avis spontané
Réponse de Met Serve Ltd
Hello Mr Nolan. We're so pleased you are happy with our service and the radiator install. Thank you!
Best wishes,
Met Serve Ltd
Impressively fast call out
Impressively fast call out. Ben P (22E) was knowledgeable, professional, very personable and highly effective at sorting our bathroom leak. He left everything immaculate. If you are fortunate enough to have BenP called to your job, you have done very well!
14 mars 2026
Avis spontané
Réponse de Met Serve Ltd
Hello Jasper. It is superb to read that you had such a wonderful experience when Ben visited your home to fix the leak. We appreciate having a plumbing emergency is stressful, and it is superb to know Ben's visit went so well and resolved the plumbing emergency.
Best wishes,
Met Serve Ltd
Ben and Michael were exceptional
Ben and Michael were exceptional. What a service. Apart from being really lovely personable guys they did a fantastic job. I cannot praise them enough.
13 mars 2026
Avis spontané
Réponse de Met Serve Ltd
Thank you, JT. It is great to read that Ben and Michael worked so well together to resolve the plumbing emergency in your home.
Thank you for your custom and feedback.
Best wishes,
Met Serve Ltd
Fantastic service by Simon
Fantastic service by Simon.
Great communication, on time and quick repair. No stress no hassle. Job no 5820629. Thanks so much
13 mars 2026
Avis spontané
Réponse de Met Serve Ltd
Hello Sam. Thank you for your kind words. We're pleased to have been of service, and delighted you are so happy with Simon's efforts when fixing the leaking isolation valves on your pipework in your Poole home.
Should you need our services again, we would be proud to get your call.
Best wishes,
Met Serve Ltd
Simon Frampton
Simon Frampton - arrived very promptly- literally within 3 hours of booking the appointment online. He was professional, courteous, helpful and quick. Job was completed in very good time.
Very happy with him and the job he did for us.
11 mars 2026
Avis spontané
Réponse de Met Serve Ltd
Hello Ray. It is great to read we were able to respond so quickly to your plumbing emergency in your Whitchurch home. Thank you so much for your custom and feedback.
Best wishes,
Met Serve Ltd
Had a faulty toilet flush issue
Had a faulty toilet flush issue. Craig Barker carried out the job. Went the extra mile to change the button so it looked new for the tenant and fixed a stopcock as extra.
Very professional and great service.
11 mars 2026
Avis spontané
Réponse de Met Serve Ltd
Hello Frank. we appreciate toilet issues are a real frustration and we are so pleased that you are so happy with Craig's service in resolving the problem problem in your London home and also fixing the stopcock.
Best wishes,
Met Serve Ltd
Great Service
Engineer Frank Matthews was friendly and knowledgeable. He identified the kitchen tap I purchased for the job was faulty and he provided a similar tap to what was there before. He confirmed if I was happy with the replacement before installation. I'm happy with the service.
12 mars 2026
Avis spontané
Réponse de Met Serve Ltd
Hello Irene. We're delighted that you are so pleased with Frank and his efforts in replacing the kitchen tap in your Wimbledon home. Thank you for your custom.
Best wishes,
Met Serve Ltd
Frank Matthew’s - Great plumber
Frank Matthew’s, an ethical gentleman with ingrained and inherent customer service. Frank is phenomenal in the services he provides and an invaluable asset for Metserve / Dyno. His 30 plus years as an experienced plumber is evident through his professional workmanship and post remediation clean up which exceeds his customers expectations.
12 mars 2026
Avis spontané
Réponse de Met Serve Ltd
Hello Anonymous, it is wonderful to read that you are so pleased with Frank's service and commitment when attending the plumbing emergency in your London home. It is great that he was able to fix the issue and leave you so pleased with the service.
Best wishes,
Met Serve Ltd
Rapid response by expert engineers
In less than one hour after reporting a significant water leak in my property as an emergency to British Gas HomeCare, a DYNO plumbing engineer arrived. He diagnosed the problem. This required a tricky repair which was undertaken by two colleagues next morning. They did an excellent job and restored a normal water flow within 20 hours of my report. They were very pleasant, explained their actions, and were careful not to damage my property. I cannot fault them-excellent service!
11 mars 2026
Avis spontané
Réponse de Met Serve Ltd
Hello Valerie. Thank you so much for your wonderful review on our service when visiting your Romsey home. We completely appreciate that having a plumbing emergency in the late afternoon is very stressful. It is great to read that Thibault was with you within the hour of you calling the job in, and making the situation safe. With Karl visiting the next morning to make the permanent repair by replacing the section of cold mains pipework.
Should you need our services again, we would be proud to receive your call.
Best wishes,
Met Serve Ltd
Very professional and friendly staff
Very professional and friendly staff. Engineer did an excellent job on fitting a new bathroom radiator and kitchen sink mixer tap.Very tidy workmanship.
11 mars 2026
Avis spontané
Réponse de Met Serve Ltd
Hello Vinay, we're delighted to read that you are so pleased with our engineer's workmanship and manner when installing the new radiator and tap for you.
Best wishes,
Met Serve Ltd
When issues happened with one part not…
When issues happened with one part not fixing fault was able to bar continuity with same plumber to sort the problem at at later date. Very friendly and explained everything
11 mars 2026
Avis spontané
Réponse de Met Serve Ltd
Thank yo, Zoe, for your lovely review and custom. We're pleased that persistence and perseverance got the matter resolved for you.
Best wishes,
Met Serve Ltd
Stopcock replacement
Our stopcock was leaking quite badly.We phoned Metserve Dyno and within one hour Esmond,your engineer was here. We asked if he could put a new stopcock in as it leaked everytime we had to turn it off.He didn’t have the part on the van but made a temporary fix and came back 2 days later and very soon we had a brand new stopcock . Esmond was very polite and did a very professional and slick job.
Thank you Esmond and Metserve Dyno for such a swift and professional job.
Mick Loos
10 mars 2026
Avis spontané
Réponse de Met Serve Ltd
Hello Michael. What a lovely review. Thank you! It is great to read about Esmond getting your plumbing emergency resolved, and going the extra mile to source the correct part and return to install.
Thank you so much for using our services.
Best wishes,
Met Serve Ltd
We had a great service for plumbing jobs
We had a great service for various/multiple jobs (Ref 5724384),at our flat in Poole and Simon always provided excellent service, exceptional expertise and we would highly recommend Simon Frampton and MetServe
10 mars 2026
Avis spontané
Réponse de Met Serve Ltd
Hello Yana. Thank you so much for your feedback and continued, loyal custom. It is a wonderful compliment that, when you have had a plumbing emergency or issue in your Poole home, you have always asked for our assistance. Your trust and satisfaction in our service makes us very proud.
Best wishes,
Met Serve Ltd
All work carried out neatly and…
All work carried out neatly and satisfactory. I found Simon very polite and helpful and would recommend this company.
10 mars 2026
Avis spontané
Réponse de Met Serve Ltd
Hello Doreen. What a lovely piece of feedback. Thank you for taking the time to post it. We're delighted that you would recommend our service following Simon's work in repairing the leak to your toilet in your Bournemouth home.
Best wishes,
Met Serve Ltd
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