Superb service, fraudulent card transactions on my account were declined once the issue was detected. This happened late in a Friday evening. My card had been frozen before I even realised it was happ... Voir plus
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Lisez les avis des autres
It was easy enough for me to get through to customer service to deal with the problem. And Later transferred me towards to fraud department and my problem solves in a few days.
Really impressed with Mettle I recently had a serious fraud issue on my account and, to be honest, I was extremely worried about losing the money. I contacted Mettle straight away and ex... Voir plus
L'entreprise a répondu
Recently joined and so far it's really good. I was using another company for banking and accounts and paying quite a lot monthly. As a sole trader this account plus the software you can use for... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Mettle
Écrit par l'entreprise
Mettle is the free business bank account by NatWest that helps small businesses get paid faster and better manage their finances. It’s built for small businesses, startups, limited companies and sole traders.
Customers can apply for an account in minutes, create and send customised invoices and connect to accounting software to help keep track of their books. The account comes with a UK account number and sort code and an in-app chat feature so that customers can speak to real people when they need help.
Coordonnées de contact
Royaume-Uni
- support@mettle.co.uk
- mettle.co.uk
4,6
Excellent
7 k avis
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Les gens ont aussi consulté
worst business account
They pride themselves on being fast yet 15 days later still no new account. They keep asking for more and more (irrelevant) info and then it takes them 7 days to reply each time. Really appalling customer service. They keep apologizing with their AI agent and asking how happy I am with the service. Really?? Extremely unhappy, like I said a bunch of times, yet they still cannot get their act together.
Go with Tide instead, you can get a business account on the same day. I wanted to try a new one with mettle but I will just go with Tide again. Not worth the hassle with Mettle - if they're so slow and awful now in the honeymoon stage when they want to get a new customer it will be even worse later on once I am stuck with them.
2 octobre 2026
Avis spontané
Réponse de Mettle
Thanks for sharing your feedback, we're sorry to hear that you weren't satisfied with the process of opening an account with us.
We have a regulatory requirement to undertake certain checks on each business before opening an account. If you want to chat about this, please contact us at support@mettle.co.uk or in-app.
Réponse de Mettle
Thank you for the positive review. We're glad to hear you're having a positive experience with your Mettle account so far. Customer feedback is incredibly important to our team, so feel free to message us anytime at support@mettle.co.uk or via the app.
Mettle responded fast
Mettle responded fast, and resolved the issue efficiently. Thanks
1 octobre 2026
Avis spontané
Réponse de Mettle
We appreciate you leaving this review! It’s great to hear that you experienced fast and efficient support from our team. We’re always building new features to make your experience even better, so let us know at support@mettle.co.uk if there’s anything else you need.
Mettle has been a very good bank to…
Mettle has been a very good bank to use. They solved a major issue in a timely manner.
1 octobre 2026
Avis spontané
Réponse de Mettle
Thank you for sharing this review! We're thrilled to hear that Mettle has been a very good bank to use and that our support team was able to step in and resolve your issue quickly. We're always here to help and constantly building new features, so please reach out to support@mettle.co.uk if there's anything else you ever need.
Slow and cumbersome application on-boarding process
The application on-boarding process is extremely slow. I'm currently on day 10 and still waiting. They ask questions, which I answer immediately, then they take days to reply. Example, you'll get a message saying 'thanks for the info, we are now finalising your application', then 2 days later you'll have to write 'Is this still finalising? Is there anything I need to do to further the application?". It's been an extremely poor introduction to the service.
1 octobre 2026
Avis spontané
Mettle is great way of banking
I really like Mettle banking, the app keeps a good clear record of everything, right from the start it has made everything so much more simplified for my clients, and for myself. to keep my accounts in order, the company are always available and on hand should you need any help with anything. I highly recommend mettle if you are just starting out as a small business
Thank You 🙏
30 septembre 2026
Réponse de Mettle
Thank you for taking the time to share your feedback. It's great to hear that Mettle is working well for you right now. We value your input, so please reach out via in-app chat or at support@mettle.co.uk if you ever have more to share.
Literally the only business app on the…
Literally the only business app on the market to make automatically splitting payments simple. Brilliant!
30 septembre 2026
Réponse de Mettle
Thank you very much for leaving this positive review! I am so glad our splitting payments feature has been so useful to you and your business.
Customer feedback is incredibly important to our team, so feel free to message us anytime at support@mettle.co.uk or via the app
Réponse de Mettle
Thank you for the positive review. We're glad to hear you're having a positive experience with your Mettle account so far.
Customer feedback is incredibly important to our team, so feel free to message us anytime at support@mettle.co.uk or via the app
Réponse de Mettle
Hi Stephen,
We’d be happy to talk you through our fees and clear up any questions you have about your Mettle account. Feel free to send us a message through the app or drop an email to support@mettle.co.uk anytime.
Forced account closure -
Business Account. Changed SIC codes, confirmed with customer service of the change. They requested sensitive data with a "Google Forms" document. Shortly after, they bombarded me with legal information and demanded sensitive information via chat. No phone call or letter. User experience was terrible, because I had to speak to three people via chat with overlapping questions. The experience was confusing and convoluted. The account was suspended and pending closure. Clients can't pay-in, debts and standing orders have to be reorganised.
Get ready for a nightmare of missed payments.
3 septembre 2026
Avis spontané
Réponse de Mettle
Thank you for reaching out. We are sincerely sorry for the disruption, frustration, and confusion caused by the recent actions on your business account. We know how vital financial stability is for your operations, and we apologise for the stress this has caused.
While we are required by regulation to verify business changes, the way your case was handled did not meet the standard of service you deserve. This will be reviewed and investigated.
Please reply directly to this email or reach us at support@mettle.co.uk or via the app if you require further support in the matter.
Thank you for your help
Thank you for your help! A fraud case happened to me and the support team immediately started investigating my case and helped me stay informed and take action to protect my account from further unauthorised transactions. I feel safe and sure that my funds are protected with this bank, customer support was easy and helpful. Great experience in a stressful situation. I would recommend this bank to other people.
26 septembre 2026
Avis spontané
Réponse de Mettle
Thanks for sharing your feedback with us. We're pleased that Mettle is meeting your needs. We're always looking to learn from our customers, so please don't hesitate to reach out through in-app chat or at support@mettle.co.uk with any future feedback.
Definitely get it …
This app is brilliant for managing invoices, making them and sending money. I’ve told two other people who run their own business about it and they also now use it.
14 mai 2026
Réponse de Mettle
Thank you for the positive review. We're glad to hear you're having a positive experience with your Mettle account so far. Customer feedback is incredibly important to our team, so feel free to message us anytime at support@mettle.co.uk or via the app.
Easy to use app, Great Benefits and excellent customer service
Easy to use app and some great additional benefits eg free agent. Excellent communitions throughout all of my experiences.
25 septembre 2026
Avis spontané
Réponse de Mettle
We really appreciate you taking the time to leave this review. It's fantastic to know you're having a great experience with Mettle!
We're always looking to improve, so feel free to drop us a message at
support@mettle.co.uk or via the in-app chat.
Easy set up
Easy set up. Free FreeAgent. Would benefit from a card payments functionality.
25 septembre 2025
Réponse de Mettle
We appreciate you leaving a review and sharing your experience with us. Hearing how you use your Mettle account helps us keep improving the app. If you have any further feedback or ideas, please drop us a line at support@mettle.co.uk or through the in-app chat.
Great Bank,
Great Bank,
I have been using over 4 years
Excellent customer service, Excellent application.
Ease to use the App.
24 septembre 2026
Avis spontané
Réponse de Mettle
We really appreciate you taking the time to leave this review. It's fantastic to know you're having a great experience with Mettle!
We're always looking to improve, so feel free to drop us a message at support@mettle.co.uk or via the in-app chat.
It was quick and easy to set up and use
24 septembre 2026
Réponse de Mettle
We appreciate you sharing your thoughts on Mettle. We're pleased to hear the account is delivering what you need right now.
If you ever have suggestions on how we can improve or add to our service, please reach out to us at support@mettle.co.uk or through the in-app chat.
It’s my first year as self employed and…
It’s my first year as self employed and this is a dream for me.
21 septembre 2026
Réponse de Mettle
We really appreciate you taking the time to leave this review. It's fantastic to know you're having a great experience with Mettle!
We're always looking to improve, so feel free to drop us a message at support@mettle.co.uk or via the in-app chat.
Had a fraudulent transaction today and…
Had a fraudulent transaction today and Mettle reacted swiftly, responded within moments when I rang. I so much appreciate it. Have been with this bank for a while now and can only recommend it. Everything works spotless. Thank you!
18 septembre 2026
Avis spontané
Réponse de Mettle
We appreciate you sharing your thoughts on Mettle. We're pleased to hear the account is delivering what you need right now. If you ever have suggestions on how we can improve or add to our service, please reach out to us at support@mettle.co.uk or through the in-app chat.
Réponse de Mettle
Thank you for the positive review. We're glad to hear you're having a positive experience with your Mettle account so far. Customer feedback is incredibly important to our team, so feel free to message us anytime at support@mettle.co.uk or via the app.
Réponse de Mettle
Thank you for taking the time to share your feedback. It's great to hear that Mettle is working well for you right now. We value your input, so please reach out via in-app chat or at support@mettle.co.uk if you ever have more to share.
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