Who else can you message off the app at 3am and get a human response. Yes other financial places do it but its always a useless ChatBot or someone thousands of miles away reading a script. An... Voir plus
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Lisez les avis des autres
Fantastic Starting Point when creating a company. Anna Money helped with all the Company Setup ACN and ABN numbers along with a Business account that were all setup within 24 hours over a holiday week... Voir plus
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Everything under one umbrella i was a complete new to business they handled everything for me from starting the company registering it doing the taxes and payroll literally i just sat on social media... Voir plus
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Wow … an Exceptional professional, friendly & helpful Business! I cannot rate Anna Money highly enough. I’ve never not been impressed and confident in their services. The customer service team is the... Voir plus
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À propos de l'entreprise
À propos de ANNA Money
Écrit par l'entreprise
ANNA is the business account that does your taxes and payroll.
It’s the easiest and most affordable way to automate your Self Assessment, VAT returns, and Corporation Tax calculations and filing.
With real-time tax estimates, you always know what’s coming. ANNA automatically creates smart money pots so you can save ahead of time, making tax season smooth and stress-free.
ANNA is MTD ready and HMRC compliant.
Looking to register a company? ANNA can help you with that too! Same day company registration with everything you need from day one.
It’s the easiest and most affordable way to automate your Self Assessment, VAT returns, and Corporation Tax calculations and filing.
With real-time tax estimates, you always know what’s coming. ANNA automatically creates smart money pots so you can save ahead of time, making tax season smooth and stress-free.
ANNA is MTD ready and HMRC compliant.
Looking to register a company? ANNA can help you with that too! Same day company registration with everything you need from day one.
The ANNA company registration
Écrit par l'entreprise
- The same-day company registration
- Ready to take your business to the next level? ANNA’s company formation service makes it quick and easy to register your UK limited company. Keep your personal address private with a virtual office, and enjoy full secretarial support, including same-day mail scanning and forwarding. We’ll also take care of your company filings and ongoing updates, so you can focus on growing your business.
ANNA +Taxes
Taxes? Sorted.
- Automated VAT return calculations and direct HMRC filing.
- Handles Corporation Tax, Self Assessment, and payroll administration.
- Our new MTD Self Assessment service is simple, easy - and free.
- Smart tax pots and reminders help you save ahead of deadlines, so there are no nasty surprises.
- Stay safe with digital record-keeping with secure cloud storage.
Coordonnées de contact
Brunel House, 2 Fitzalan Road, Cardiff, Wales, CF24 0EB, Cardiff, Royaume-Uni
- hello@anna.money
- anna.money
4,6
Excellent
5 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Fantastic Starting Point when creating your business
Fantastic Starting Point when creating a company. Anna Money helped with all the Company Setup ACN and ABN numbers along with a Business account that were all setup within 24 hours over a holiday weekend. The app and chat support are simple to use and have the features to get your business/company up and running. One of their accountants also setup an introductory call with them to run through their systems, support and app. Along with this they offered the cash back incentive and already have deposited the cashback on my first transaction, so setting up a company only cost me $305 AUD. Within the Anna system they have comprehensive invoicing and quoting systems along with transactions linked to your Anna Business account along with any other business accounts. It's only been 3 weeks but I highly recommend Anna Money to get your company/business launched.
21 avril 2026
Avis spontané
Réponse : ANNA Money
Hi Raymond 👋
Thank you so much for taking the time to share such a detailed and thoughtful review 💛
We’re thrilled to hear ANNA has been a fantastic starting point for launching your business and that the full setup - from company formation to your business account - was completed so quickly, even over a holiday weekend ⚡
It’s great to know you’ve found the app, chat support, and invoicing tools easy to use, and that the introductory call with our accountant helped you get up and running with confidence 🧠 We’re also glad the cashback incentive added extra value right from the start 💸
Your feedback really highlights what we aim to deliver - a smooth, supportive experience that helps businesses launch and grow with ease 🚀 We truly appreciate your recommendation and are excited to continue supporting you on your journey 🤝
Best wishes, Annie – Customer Experience Specialist
Misleading “legal docs included” – no documents provided
I used annamoney.au for company registration based on their claim:
“ACN, legal docs, compliance all done for you.”
At this point, I have not been provided with any legal documents at all. I have been advised that the Certificate of Registration will be sent by post directly from ASIC, but nothing has been provided digitally by annamoney.au themselves.
When I requested the “legal documents” referenced on their website, I was repeatedly redirected to ASIC or external sources instead of being provided with anything as part of the service.
To be clear, “legal docs” would reasonably include a company constitution, share certificates, and company registers. None of these have been supplied.
If the service is limited to lodging the ASIC registration, that should be stated clearly. Advertising “legal docs included” creates a different expectation.
I would strongly recommend clarifying exactly what is included before purchasing, as the current wording is misleading.
20 avril 2026
Avis spontané
Réponse : ANNA Money
Hi Joshua
We’re sorry to hear about your experience and understand your concerns around what was included as part of the company registration service
When registering a company, certain official documents - such as the Certificate of Registration - are issued directly by Australian Securities and Investments Commission and may be sent separately. However, we appreciate your feedback regarding expectations around legal documents and how this was presented
We understand your point that this wording may suggest additional documents, such as a constitution or company registers, and we’ll be passing this on to the relevant team to review how this is communicated to ensure greater clarity for customers
We’re sorry the service did not meet your expectations and appreciate you taking the time to highlight this
Best wishes, Annie – Customer Experience Specialist
Best business accounts out there
19 avril 2026
Réponse : ANNA Money
Hi S 👋🏼
This really made our day, that's what we're here for
We aim to provide the best support and guidance, even at the most complex issues there are
Thanks for your continued support. If you need anything else, please know we're here 24/7 🙌
Best wishes, Sheen - Customer Experience Specialist
Very easy to use the service
Very easy to use the service, from anything from locating statements to particular transactions.
17 avril 2026
Réponse : ANNA Money
Hi Himmat 👋
Thank you so much for leaving such a lovely review 💛 we're over the moon to hear that you find the service easy to use, in particular locating statements and transactions 🤩
We think it's awesome you found the app easy to navigate for these thing on your own and our support team are available 24/7 should you need anything at all 🎉
Best wishes, Robin - Customer Experience Specialist
Réponse : ANNA Money
Hi Umar 👋
Thanks so much for your kind words 💛
We're thrilled to hear you find the business account good 🎉 Please remember we're here to help 24/7 should you need us 🙏
Best wishes, Robin - Customer Experience Specialist
A Game-Changer for Small Business Banking
I’ve had an excellent experience with Anna Business Banking and would highly recommend it to other small business owners.
From the start, everything has been simple, clear, and efficient. Opening an account was quick and straightforward, without the usual complications you often find with traditional banks. The app is intuitive and makes managing finances easy, even if you’re not particularly experienced with accounting or banking tools.
What really stands out is how well Anna understands the needs of small businesses. Features like automated expense tracking, helpful reminders, and clear transaction categorization save a lot of time and reduce stress. It feels like the service is genuinely designed to support entrepreneurs rather than slow them down.
Customer support has also been consistently reliable—responsive, helpful, and easy to deal with whenever needed.
For anyone running a small business or thinking about starting one, Anna Business Banking is a great choice. It removes a lot of the friction from managing your finances, so you can focus more on growing your business.
17 avril 2026
Réponse : ANNA Money
Hi there 👋
Well, this absolutely made our day 🫶 Thank you for taking the time to share such a thoughtful review 🙏
We built ANNA to make business banking feel less like a chore and more like actual support, so hearing that opening your account was quick, the app feels easy to use, and our tools are saving you time is exactly what we hoped for 💪
Small business owners already have enough on their plates — admin shouldn’t be one of them 💛 That’s why features like expense tracking, reminders, and clear categorisation exist: to take the pressure off and help you stay focused on growing your business 🎉
And we’re especially pleased to hear our support team has been there when you needed them. Helpful humans matter 🤩
Thanks again for the recommendation and for choosing ANNA to be part of your business journey. We’re cheering you on. 🚀
Best wishes, Robin - Customer Experience Specialist
Réponse : ANNA Money
Hi Dan 👋
Thank you for your amazing review 🙏
We’re really pleased to hear everything has been easy and straightforward for you 😊 Making it simple to get things done is exactly what we aim for, so it’s fantastic to know you’re having a positive experience 🤩
We appreciate you sharing your thoughts and we’re here whenever you need support 💬
Best wishes, Annie – Customer Experience Specialist
Réponse : ANNA Money
Hi Tracy 👋🏼
Thanks so much for the kind words! 😊
We’re thrilled to hear you’re enjoying your experience with our online business account—making things simple and reliable for you is exactly what we aim for.
If there’s ever anything we can do to make it even better, just let us know, we're here 24/7 🙌
Best wishes, Sheen - Customer Experience Specialist
Yasmin I can’t thank you enough I…
Yasmin I can’t thank you enough I appreciate the help you gave me today you was professional at your job.
16 avril 2026
Réponse : ANNA Money
Hi there 👋
Thank you for your kind words, we really appreciate you taking the time to share this 💛
We’re so pleased to hear Yasmin was able to support you and provide such a professional experience 🙌 It’s great to know her help made a real difference, and we’ll be sure to pass your thanks along - she’ll be delighted to hear it 🌟
We’re always here whenever you need support, so just pop us a message or email and we'll be there 🤩
Best wishes, Annie – Customer Experience Specialist
It's my first year having and LTD
It's my first year having and LTD, and using ANNA money. They have been so helpful and patient with me, answered all my questions and helped me figure out whatever I needed. Would highly recommend
14 avril 2026
Réponse : ANNA Money
Hi Orsolya 👋
Really appreciate you taking the time to say that — it genuinely means a lot 😊
We always try to make things as easy as possible and be there when you need help, especially when you’re just getting started.
Thanks again for the kind words — it’s great to hear it’s been a good experience 💜
Best wishes,
Alexander
Customer Experience Specialist
Anna are an amazing business account…
Anna are an amazing business account always helping within seconds can not fault them , when you run a busy business this business account is second to none
14 avril 2026
Réponse : ANNA Money
Hi Jane 👋🏼
That really made our day, we appreciate it 😊
We aim to provide the best support to our customers by responding to queries 24/7 and solving issues together 🙌
Thanks for your love and support, this really inspire us to be better each day 🌷
Best wishes, Sheen - Customer Experience Specialist
Dont bother using this bank they stop…
Dont bother using this bank they stop all your money for no reason and dont inform you, so when you try to rum a business you can't. Would not recommend this bank to anyone. Worst company ever dealt with..
11 avril 2026
Avis spontané
Réponse : ANNA Money
Hi Tony
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation can be
Providing reliable and transparent support is extremely important to us, and we’re sorry that this hasn’t been reflected in your experience so far
From time to time, we need to carry out additional checks to keep accounts secure and to meet financial regulations. We understand these checks can feel slow or unclear, but they’re never intended to cause unnecessary disruption and we always aim to resolve them as quickly as possible
Please contact our support team directly through the app or by email at support@anna.money so we can review your account in more detail and work towards a resolution for you
Best wishes Angela- Customer Experience Specialist
Réponse : ANNA Money
Hi Reza 👋🏼
Thanks for your lovely feedback! We’re happy to hear you found our support quick and respectful — that’s exactly what we aim for
If you need anything or even feel like we could've done something better at any point, we're all ears - we love improving to support you better 💪
You know where to find us - we're just one chat away!
Best wishes - Sheen, Customer Experience Specialist 🌷
Really happy with my 1st tine…
Really happy with my 1st tine experience using Anna business account to pay, its so easy and very prompt
Highly Recommend
Thank you
Leon
LE Fitess Xtra
10 avril 2026
Réponse : ANNA Money
Hi Leon 👋
Thanks so much for sharing your experience 🤩
We're over the moon to hear you're really happy with ANNA and you found making a payment fast and easy - that's exactly the type of service we aim to provide 💪
Thanks so much for the high recommendation too 💛 please remember we're here to help you 24/7 should you need us 🙏
Best wishes, Robin - Customer Experience Specialist
I’m giving a five star rating as the…
I’m giving a five star rating as the process of filling the application as a new business account opening was smooth and straightforward, they asked for proof of business and previous bank statements but I expected that. I’m still new to the AnnA business account but it looks simple enough to use and there is help 24/7 which is good.
9 avril 2026
Réponse : ANNA Money
Hi Imran 👋
Thank you for the wonderful review and for the five-star rating ⭐
We’re really pleased to hear the application process felt smooth and straightforward when opening your new business account 💪 It’s great to know the steps and document requests met your expectations and helped get everything set up clearly 🤩
We’re also glad the platform feels simple to use so far, and that having 24/7 support available gives you extra confidence whenever you need assistance 🛎️
We appreciate you choosing ANNA and look forward to supporting you as you continue exploring the account 🫶
Best wishes, Annie – Customer Experience Specialist
Réponse : ANNA Money
Hi Yusuf 👋
Thank you for the great feedback 💛
We’re really pleased to hear you’ve found ANNA very good and easy to use 😊 Keeping things simple and user-friendly is exactly what we aim for, so it’s fantastic to know the experience has been working well for you ⚡️
We appreciate you taking the time to share your thoughts, and we’re here whenever you need support as your business grows 🙌
Best wishes, Annie – Customer Experience Specialist
Absolutely No Nonsense Admin – Completely Misleading
I opened an account with ANNA because of their “Absolutely No Nonsense Admin” slogan. In reality, it’s the complete opposite.
My account was suspended on 6 March with over £8,000 of my own money blocked. No warning, no proper explanation, and no one ever actually asked me for any documents or information.
I understand that banks have the right to carry out checks and even freeze accounts when needed. That’s not the issue. The problem is how it’s handled. In my case, it feels like a complete abuse of that power.
I explained everything myself through their chat, but it made no difference. My funds stayed frozen, incoming payments were rejected, and I couldn’t access money I needed to run my business and pay off my credit cards.
All I got were copy-paste replies and delays. They even told me I’d get an update by 8 April, didn’t send anything, and only replied after I chased them. Then suddenly they start referring to “35 working days” as if that justifies everything.
It’s actually very simple — they either open the account again or close it and return my money. Instead, they just keep everything blocked with no clear direction and abusing their powers.
For a company that says “Absolutely No Nonsense Admin”, this has been nothing but nonsense.
If you rely on your money to operate your business, think very carefully before using them.
6 mars 2026
Avis spontané
Réponse : ANNA Money
Hi Christian,
We’re sorry to hear about your experience and appreciate how difficult it can be when access to business funds is restricted, particularly when this affects day-to-day operations and financial commitments
At ANNA Money, we’re required to carry out reviews in line with our legal and regulatory obligations. In some cases, this can mean temporarily restricting an account while checks are completed. We appreciate that limited visibility and changing timeframes during this process can feel frustrating, however these reviews are necessary to ensure we meet compliance requirements and maintain a secure environment for all customers
We understand this situation has been concerning, and we appreciate your patience while the review is ongoing
We’ll be in touch directly as soon as there are any updates we’re able to share
Best wishes, Annie – Customer Experience Specialist
Very dissapointed
Update4: added a star for customer service, even though I would never reccomend this banking to anyone they are quick to respond but they don't have any information related to the complaint status and they kept sayin that they dont know liv8ng me hanging on the phone over night in waiting for they're compliance team to keep asking for proofs.
Because of it been seriously affected with my health as I suffer from Fibromyalgia amd even started smoking again...
They even investigated the works I had on my website and asked for proof of works and contracts and invoices etc which totally unacceptable and never I heard of anything like this until now.
I got through many bussiness accounts so I know what a bank should be like and this is way over board abusing they're power !
A bank shouldnt block an account just for a suspicion, I provided all the requested information accuretaly immediately as they were asking for it and still had to wait 24 hours which led to severe financial and reputational loss.
Update3: they replied that they will get back to me in 3 days!!!! Wow!!!
Update2:unnaceptable! After 5 hours still waiting! I got pictures to prove it but cant upload them here ...
Please everyone read what they answer in what they replied! I screenshot it.
Shooting yourself in the leg before you can walk is not the way to do bussiness!!
Telling me about your rules dont help in anyone! Why Tide and Barclays dont have these rules and all working just fine??? Are you above Barclays to ask for so many documents or what??
Updated: even worse!! They make demands and request on how to use MY MONEY, they want invoices and receipts? Who are they to ask that of me? My money that I earned fair and square locked by Anna??? Shouldve realised something suspicious with them.
DO NOT USE THEM unless you like your money blocked and wasting hours of ur time with customer service to be able to use the account !
Super Very dissapointed, already opening a different bank account, dont use this guys if you need to make fast payments! You need to contact they're team and waste hours for every transaction, already second transaction and again time lost as they declining my transfers.
My money and I cant use them as I should? Who are they to decide? Ok, there are more serios online banks there.
Got ather bussinesses with Barclays and Tide and never had this sort of issues. Better stick with high street banks if reliability is a must which in my case it is!
8 avril 2026
Avis spontané
Réponse : ANNA Money
Hi Alexandru
We’re sorry to hear about your experience and understand how frustrating it can be when payments are delayed or additional information is requested
At ANNA Money, we’re required to carry out certain checks on transactions as part of our legal and regulatory responsibilities. This can sometimes mean we ask for supporting information, such as invoices or receipts, to help us understand how a payment relates to your business activity. We appreciate that this may feel inconvenient, however these checks are an important part of keeping accounts secure and ensuring we meet compliance obligations
Where payments are selected for review, providing as much context as possible in advance - such as invoices, contracts, correspondence, or other supporting documents - can help our team process the transfer more quickly
We understand this may not be the experience you expected and appreciate you taking the time to share your feedback
Best wishes, Annie – Customer Experience Specialist
Do not use this company
Do not use this company! Avoid at all costs. Missing payments, declined direct debits and no reason given after a week.
No one to talk to directly only an online chat with the standard message ‘we will get back to you asap’ and they never do.
ANNA ‘where is my’ Money.
7 avril 2026
Avis spontané
Réponse : ANNA Money
Hi Paul
We’re really sorry to hear about your experience and understand how frustrating this must be, especially when it comes to missing payments and declined direct debits.
We appreciate you taking the time to share your feedback. We know how important it is to have clear communication and timely support.
Your comments have been noted, and we’ll make sure they’re passed on to the relevant team to review.
Best wishes,
Alexander– Customer Experience Specialist
Amazing service
Amazing service, everything sorted at the speed of a whatsapp message, from the setup of your company, to payments, invoices and any HMRC paperwork , taxes etc...for a minimum monthly cost.
6 avril 2026
Réponse : ANNA Money
Hi Thierry and Alexandra 👋🏼
Thank you so much for your kind words! We’re thrilled to hear that you found our service fast and efficient—especially being compared to the speed of a WhatsApp message ☺️
It’s great to know that our efforts are making a real difference for you.
We truly appreciate your support and look forward to continuing to help your business run smoothly! If you need us with anything, we're here 24/7 🙌
Best wishes - Charlie, Customer Experience Specialist 🌷
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