MGY Estate Agents & Chartered Surveyors Avis 

I made a request for information which required MGY to research archived material. This was done efficiently in a very short time. I was treated in a professional and friendly manner.
I was given the impression that the staff (Catherine Evans in this case) would do their utmost to respond to any request made

MGY Radyr office has recently sold my Dad's house. The whole process has been beautifully smooth and very professional. From the initial appraisal by James T. right through to the completion it has been a joy to deal with all the staff at the Radyr office. Clare and Liz kept me very well informed throughout and were a delight to deal with. Their excellent knowledge of the market and sales process was clearly evident and the house sold VERY quickly. It was all very impressive and I would happily recommend MGY Radyr to anyone selling a property in the Radyr and surrounding area.

I would not recommend MGY to my worst enemy. They expected my partner and I to sleep on the mattress they provided which was so clearly soiled and covered in stains. They told us that a “brand new” mattress topper was sufficient until a replacement mattress could be received - but they would not give a time frame on when this could be. We were paying £1600 a month to sleep on a soiled mattress in a dirty home. The day before we were scheduled to move in, we had arranged a final viewing which was subsequently cancelled on the day for “cleaning and item removals”. We were told on numerous occasions that all wall decor, drawers and kitchen utensils and cutlery would be removed. This was not the case - no cleaner had been to the property. There was dust on all of the shelves and worktops, behind the bed was filthy and there was hair found on the toilet seats. The fridge had a pungent smell and none of the items that had been promised to be removed had been taken. Instead the kitchen items were kept in the dirty cupboards and the wall decor was stuffed into a storage cupboard. This was the opposite of what was stated on the inventory which is a legal document and we were met with hostility, attitude and a lack of empathy - all because we didn’t want to sleep on a filthy mattress or use somebody else’s cutlery.

We did not spend one night in the property even though we had paid over £3000 up front. We had to cancel our tenancy agreement the day after moving in because we could not be told when a suitable mattress would arrive. We were told a dirty mattress does not constitute a property of not being fit for human use “as we would find in the Renting Homes Wales Act 2016 guidance.” My partner is currently recovering from an invasive surgery and this expectation from MGY is unacceptable. My partner and I are autistic and this experience with MGY has been full of stress, a cause of depression and has completely burnt us both out during what was supposed to be a special time in which we first shared a property together.

MGY have told us that we should sleep on a soiled mattress in their furnished property of £1600 a month

My partner and I have autism and were looking to rent a flat with MGY just before Christmas, this was our first bit of independence together. We feel MGY have taken advantage of us by lying to us, lying on the tenancy agreement and having absolutely no empathy to the living situation they presented us with.

The day before we signed to agreement we had a viewing booked at the flat, they cancelled this hours before because "the landlord was cleaning the flat" and removing the furniture we had asked to be removed. This was a lie, the flat never got cleaned and the landlord hid his belongings in the drawers and cupboards.

When we went to sign the tenancy agreement, the documents stated that the belonging would be cleared from drawers and cupboards, this was not the case. Jonathan also told us point blank that the landlord had cleaned and cleared the flat, so we signed the agreement. In fact this was not the case, there was dust on every work surface and skirting board, there were hairs on the toilet seats and there was a pungent smell left in the fridge.

We arrived at the flat, we gathered together all of the landlords belongings which filled the entire hallway, we didn't even have room for our belongings. He left everything hidden in drawers including a babyseat, bedding, towels etc

The worst part about this situation was that the mattress in the bedroom was soiled and the room smelt. The thin mattress topper covering this was also smelling and we couldn't even be in the same room with this, let alone sleep on it as MGY instructed us to do. I have just had a partial double mastectomy surgery in November so I would not want to risk my health by sleeping on someone's soiled mattress

We spent 4 days cleaning the property, unable to sleep there, we received no definite date on when the mattress would be removed and replaced from the landlord and when given the opportunity to not live there we took it.

MGY have had no empathy for us, they were argumentative, not professional and lied on legal documents.

Being autistic, this has heavily affected our mental health, caused us to have meltdowns and have left us feeling really depressed. We are extremely disappointed at the treatment we have received and I would not recommend MGY.

To date, my best experience with a letting agent in Cardiff. I miss MGY, and if we were still renting they would always be my first port-of-call. Very professional, always on time and prompt with messaging, they seem to be the only letting agency in Cardiff that treats tenants with the same respect they treat landlords.

Had a great experience buying our new home through MGY Radyr. The whole team were very friendly and helpful throughout the whole process. Communication was great and they helped us complete the purchase as quickly as possible. Highly recommend and would use their services again.

We had a very smooth experience with MGY. Right from the start we were thoroughly impressed with James Hayes our sales manager who was nothing short of being so professional but with a very genuine and empathetic approach. Whenever we had any queries, James was extremely responsive and managed both parties in our purchase impeccably. We want to extend our thanks to wider MGY team also, for making our home buying experience hassle free.

A very professional and friendly service from James throughout the whole process of selling my home. Thanks also to the sales progression team who tried their best to navigate through the complexities of my chain and keep me updated.

MGY Excellent. We previously had a lower house valuation with a different estate agent who were very pushy, and charged higher fees. MGY valued our house as we wanted and quickly achieved our asking price and sold in less than 2 weeks. James and the team were extremely responsive to our queries, and helped us through the whole journey. Excellent all round

Had such a good experience with MGY while selling our house and buying a new property. They were always contactable and happy to help with any questions, no matter how many I had. James Hayes was excellent and made the whole process very smooth. Thanks again for everything!

Our experience from start to finish was seamless. We explored the option of a number of agents and by far James Hayes at MGY was standout. The time, effort and expertise James displayed was unmatched. We love our new home and he made selling and buying such an enjoyable process! Thank you so much James & MGY

Very good at selling our property, only took a few days. The time between selling and exchanging took a long time, but not their fault more the other estate agents and various people in the chain. We were kept updated regularly and I only had to contact towards the end to find out if things were still moving forward. The actual exchange/moving day was a disaster though. I don’t think anyone knew what was going on. New residents that had employed a removal company turning up 2 hours before any money had cleared and before we had packed everything up. Not heard a thing from them since, not asked for feedback or review, which I find unprofessional especially as they made a lot of money from us.

I had a great experience from start to finish. The team were brilliant to work with, kept me up to date through the sales process and took away a huge amount of the worry. It all went very smoothly and I couldn’t recommend them highly enough.

The listing and viewing progress were great, but sales progression was awful. Twice we were led to believe we were close to exchange, without everything being in place. The one time people further down the chain didn't even have a mortgage.

They took silence from others in the chain as agreement, which caused delays and a lot of annoyed people.

We also had about three different variations of the status each time we had an update.

I would not use these people again, solely based on the sales progression.

A shocking company to deal with ! I vacated a house that I rented through them, and agreed with them that I could return within a few days to collect a couple of items I was unable to take at the time (all documented in writing), and then (after agreeing to this) to be told "tuff luck" you can not have your £500 worth of items back and we are going to dispose of them and charge you for this. Police and small claims court now involved. Be warned ! do not rent a house or flat from these unscrupulous rogues.