MH Star UK Avis 

Don’t bother. Giving me the run around with nonsensical excuses as to why they haven’t shipped my item..
AVOID!

Bought 2 items so far and very happy, no problems.

I ordered a replacement gazebo cover and it arrived before the expected date Unfortunately , I had thought it was a 2- piece cover but it was only a 1 piece . I contacted the company to make a return but they said not to bother sending it back and promptly retured my money , including postage cost .
At all stages of the communications , they were quick to respond and kept me well informed .

Great product, great price, great delivery next day.

Cool! Thanks! Great and swift service.

I have bought a good few items from Aosom this year. I made an error with my last purchase but it was sorted by
M. Faraz to my great satisfaction resulting in a further
purchase. I highly recommend this company.
Allan Downey

The product was quality, Whenever you get a good price the product usually explains why. Not on this occasion. From ordering, price,delivery and product. I will definitely be using you again in the future. Excellent

The shed arrived. It was a day late. It's also the wrong colour. The package didn't include enough spacers and small screws to complete building it. The instructions were ok if good with picture ones. It did take longer to build than the specified time but was easy to construct. Thankfully they include gloves to help prevent cuts from the sharp metal.
The finished shed is brilliant. We got 2 adult bikes and my lawnmower in it with plenty space.

Great quick delivery and service and nice quality item

I'd ordered a 3 x 4mtr Gazebo from MH Star and couldn't be happier with the product after a few diy issues which were resolved promptly by their customer service department. 5 stars for MH Star and the product. Perfect shade in our current heat wave.

Ordered a ride on car for my daughter from MH star through The Range marketplace. I’ve had the worst service from the start, it arrived a week after it was supposed to, then when it did arrive, with no tracking info at all it was left outside (I live on a main road) I couldnt locate it for around a week until I found someone further down the street had it. As this took so long I purchased another elsewhere and set this one for return, on 2 occasions they booked me in for a courier to collect to which no one turned up on both occasions, baring in mind I have had to take days off work for this. Waited and waited no one came, they are now trying to make me arrange for a 3rd time and refusing to refund me otherwise. Do not use them!!! Awful company who prevent their customers from getting a refund!

Ordered a tent through Tesco Marketplace, fulfilled by MH STAR and selected express delivery. The tent arrived 4 days too late for our trip and has to be returned.

Have had nothing but issues trying to return our package. Collection date was arranged for 21st July. I waited in every day last week and no-one attended. Mh Star intimated collection failed, which is not true, it was just never attempted. I've been provided with an alternative collection date with the same reference number as last time and the tracking info on the courier website hasn't been updated since last week. They won't provide me with a shipping label to return the item myself. At this rate I suspect i'm stuck with the item and will not be able to receive a refund. Terrible service. Avoid if you can.

I bought a fan from mh star in I must admit I was disappointed in the time I waited for delivery six days when I actually said one day,but we were going through a heatwave so maybe they were inundated with offers at that time.when it arrives it appeared to have been used before and maybe been returned but I am no way saying my star were at fault just an error maybe in warehouse.I decided to return it as I had bought it as a gift and was upset.I emailed the company and twice they kindly offered me a discount which I declined and then they gave me a full refund£109.90 and kindly said I could keep the fan which I donated.it has not put me off ordering from this company again as they tried so hard to make things right and their customer service is fantastic. Thank you mh star and Amir.

Purchased a pergola item was not fit for purpose , the roof rattled very loudly and front fastening kept jumping out of place causing roof to retract .
We sent photos and company agreed for us to return , we repackaged in original packaging and have now waited in on 3 separate dates for collection but they have never collected .

Excellent customer service indeed

Great big thank you to Xavier who was very helpful sorting out a replacement part for my
Unit that i was short of. He was very polite and understanding. I got the replacement within 3 days.
Great customer service from Mhstar. Will certainly
use again.

Phil Milsom

Please do not use this company. Bought a parasol and their 'recommended' based via Tesco Marketplace. Item arrived but the base was not compatible. Collected 2 July, I had to chase the refund on 9 July, they then checked the warehouse and agreed to refund. Two weeks later, no refund, chased again and finally it arrived.Do not use - absolute cowboys.

Brilliant service bought a electric car for my 2 year old son unreal but he lost the parental remote contacted the company for a spare expecting a charge but very happy to say they had a spare and in the post free of charge the agent I spoke to was faryal she was was so helpful I distance my order number handy she searched done security she was unreal great company even better staff

Delivered when said and when a problem arose it was sorted efficiently and with a very nice person on the phone. Can't fault them and yes I would use this company again I give them 5stars well done all involved thank you for your quick response

I cannot fault this company. Both times I have called I was connected to someone withing 1 minute, that's unheard of nowadays. AWAIS was extremely helpful,polite and professional,he was able to sort out my problem with part of a delivery very efficiently. I am a very happy customer, many thanks especially to AWAIS. I wouldn't hesitate to use this company again.