I have been buying Mia TUI bags for years, especially travel related products. The bags are well made and well thought out with organisation features and bright coloured linings so it’s easy to find... Voir plus
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Lisez les avis des autres
Outstanding customer service from the Mia Tui team. I contacted them regarding an issue I had with one of my older well worn bags. I was only after advice, next thing I knew I received an email to say... Voir plus
Wow!!! I had no idea just what went behind the beautiful bags, both for work and pleasure I’ve been buying and replacing for years!!! I am so grateful that you have continued to fight as I have no... Voir plus
Excellent customer service, fantastic bags. I have 7 and packing cubes, expander lite bags and the 'bags to place within your main bag'. I can't remember the name. Excellent - it saves scrabbling aro... Voir plus
À propos de l'entreprise
À propos de Mia Tui Ltd
Écrit par l'entreprise
I founded Mia Tui back in 2010 when I was living in Vietnam and struggling to find a travel bag that ticked all the boxes. So, I took matters into my own hands and designed my own.
Since then we've grown and I'm thrilled to say I now have a fantastic team of like-minded people who share my passion for delivering amazing customer service and love of Mia Tui.
You might have even chatted with some of them on the phone or had them pack and send your new bag for you!
Come and meet the Mia Tui Team - We're a friendly bunch.
Charlotte x
Charlotte x
Emma S - Office Manager
Meet Emma, our fantastic Office Manager who keeps us all organised and on track.
Emma's favourite bag is the The Isobel Mia Tui bag, which she loves to take out for shopping or a night out.
Emma has an artistic side that not everyone may be aware of - she has both body and cosmetic tattoos!
When she's not at work, Emma can be found tending to her garden or spending time with loved ones.
If Emma could choose any superpower, she'd choose the ability to heal.
We're lucky to have Emma on board, and we appreciate all she does to keep us organised and running like a well-oiled machine.
Emma G - Operational Manager
Allow us to introduce you to Emma, our wonderful Operational Manager who ensures our warehouse runs smoothly and orders are fulfilled efficiently.
Emma has a soft spot for The Aspen due to its stylish design, the convenience of its two compartments and the option to mix and match the strap.
But here's something that may surprise you - Emma is the proud mother of three children, all born within 8 days of each other in February, and all weighing in at 8lbs and 11ozs!
When she's not keeping things running smoothly at work, Emma loves spending time with her two puppies Muffin & Crumble and enjoys visiting the local pub.
If Emma could have any superpower, she would choose the ability to shoot nails from her hand. Not for any villainous purpose, mind you, but rather to take down any pesky cars that annoy her on the road!
We're grateful to have Emma on our team, bringing her unique skills and personality to the table.
Chelsea - Customer Service Executive
Please meet Chelsea, one of our Customer Service Executives who knows everything there is to know about what's happening in the warehouse and your orders.
Chelsea's favourite Mia Tui bag is The Fiona, which she loves to use when going out with just the essentials of her phone, keys, and cards. Not only is The Fiona practical but it's also stylish - a win-win!
In her free time, Chelsea indulges her creative side by painting and enjoys spending quality time with her family.
If Chelsea could have any superpower, she would choose the ability to become invisible. That way, she could get some much-needed peace and quiet at home.
Chelsea's knowledge and attention to detail make her an invaluable member of our team, and we're lucky to have her.
Kirsty - Customer Service Executive
Meet Kirsty, one of our amazing Customer Service Executives who's in charge of managing the Mia Tui Wardrobe collection on our website. She's also responsible for putting any bags that didn't quite make the grade on our factory 2nds page.
Kirsty's top pick from our collection is The Maya backpack, which is just the right size for a day out.
Here's something that may surprise you - Kirsty's actual first name is Julia, which is her middle name.
Outside of work, Kirsty enjoys ballroom dancing, volunteers as a Beaver leader in The Scouts, and gives her time to the YMCA. She's also a big fan of musicals and loves spending time with her family.
If Kirsty could have one superpower, she would choose the power of super-speed, so she could always be on-time.
Her passion for helping customers make her an invaluable part of our team, and we're grateful to have her with us.
Charlotte - Founder & Owner
Allow me to introduce myself - Charlotte, the founder and owner of Mia Tui. I'm thrilled that you've found your way to my company and hope that you love your Mia Tui as much as I do.
My personal favourite bag is The Jennie Travel Bag - it truly makes traveling a breeze.
Here's something you may not know about me - when I lived in Hong Kong, my daughter Amelie and I were in a Jackie Chan movie. Keep your eyes peeled, though - you might miss me if you blink!
In my rare spare time, I enjoy spending time with my family and cooking up a storm in the kitchen.
I'm so grateful to have you as part of the Mia Tui family and to have made my dream a reality.
Meet Van & The Mia Tui Team in Vietnam
Let me introduce you to Van, my Vietnamese partner and friend. We met when I was searching for a factory to produce my prototype travel bag. I visited her brother's factory, but he dismissed me as I was too small. However, Van, who speaks perfect English, believed in me and my idea, and she offered to help bring Mia Tui to life.
Van started by renting a small factory, but her dedication and hard work have now led her to owning her own factory with over 60 employees. Even though we may be thousands of miles apart, we speak every day and share the same vision and passion for Mia Tui.
Van's commitment and support have been invaluable to the growth and success of Mia Tui. I'm so grateful to have her as a partner and friend, and I'm excited to continue our journey together.
Mia Tui a Family Business
Écrit par l'entreprise
- Where Customers Come First ❤️
- At Mia Tui, our customers mean everything to us! We are a family-run UK business and always put our customers first. Our core values are exceptional customer service, amazing products and great value for your money.
Our Promise To You
60 Day Money Back Guarantee
We hope you love your new Mia Tui bag, but sometimes it is difficult to order on-line, that is why we offer a free exchange service.
Return within 60 days of receiving your purchase, to be eligible for a refund.
Return within 60 days of receiving your purchase, to be eligible for a refund.
Coordonnées de contact
Unit 14 Plover Close, MK16 9PS, Newport Pagnell, Royaume-Uni
- 01908 714562
- hello@miatui.com
- miatui.com
4,9
Excellent
5 k avis
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A répondu à 71 % de ses avis négatifs
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Great company
Great company. Fantastic customer service. Best of all - fabulous products
28 janvier 2026
I have been brought a bag from Tia mui…
I have been brought a bag from Tia mui before.Theyare really lovely handbags
27 janvier 2026
Fantastic affordable bags &…
Fantastic affordable bags & accessories. Prompt delivery. Love the bags. Something for everyone & every occasion.
27 janvier 2026
Great service and quick delivery
Great service and quick delivery.
Quality amazing, big enough for my holiday to travel with.
26 janvier 2026
A lovely bag with lots of room.
A lovely bag with lots of room.
Good service my bag arrived quickly.
23 janvier 2026
I bought the Samantha bag as an…
I bought the Samantha bag as an everyday bag and I love it. The lining makes it easy to find things and it’s just the perfect size, big enough to hold everything for a day at work or a day out but without being too bulky.
23 janvier 2026
Excellent bags!
Have bought a few different bags now from Mia Tui, especially the travel bags. They are all excellent quality, fit loads in and arrive within a few days of ordering. Would thoroughly recommend.
20 janvier 2026
Always good quality items
Always good quality items. Love the organisation of the bags.
22 janvier 2026
Lovely bag
Lovely bag, great offer ,very fast delivery 🚚 really pleased ,very reliable company
22 janvier 2026
Easy to order and always prompt delivery
21 janvier 2026
Absolutely GREAT customer service
Absolutely GREAT customer service, I ordered a bag which was larger than I expected. I emailed the company who answered my many, many questions, my return was dealt super quick, my return arrived with them before 10.30 and I had my replacement the next day.
Excellent customer service, special thanks to Emma who dealt with my enquiry. Would highly recommend!
17 février 2026
Avis spontané
Excellent product, delivery and customer service
Excellent product, delivery and customer service.
21 janvier 2026
Compression cubes and bag strap
My order arrived quickly I saved money as it was reduced. I am really pleased with my compression packing cubes and my strap and a bonus free gift.
21 janvier 2026
Colour came off bag straps
Colour came off bag straps although the bag had not been used very often. The bag is advertised as an every day bag so I was surprised. I contacted them and as the bag was purchased 18 months ago it was out of guarantee, even though I explained I had not used it regularly. I was offered "as a gesture of goodwill " some touch up paint. It was worth 10p and in a tiny plastic bag! If that's the value of goodwill then they need to think again.
21 janvier 2026
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