I have been buying Mia TUI bags for years, especially travel related products. The bags are well made and well thought out with organisation features and bright coloured linings so it’s easy to find... Voir plus
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Lisez les avis des autres
Outstanding customer service from the Mia Tui team. I contacted them regarding an issue I had with one of my older well worn bags. I was only after advice, next thing I knew I received an email to say... Voir plus
Wow!!! I had no idea just what went behind the beautiful bags, both for work and pleasure I’ve been buying and replacing for years!!! I am so grateful that you have continued to fight as I have no... Voir plus
Excellent customer service, fantastic bags. I have 7 and packing cubes, expander lite bags and the 'bags to place within your main bag'. I can't remember the name. Excellent - it saves scrabbling aro... Voir plus
À propos de l'entreprise
À propos de Mia Tui Ltd
Écrit par l'entreprise
I founded Mia Tui back in 2010 when I was living in Vietnam and struggling to find a travel bag that ticked all the boxes. So, I took matters into my own hands and designed my own.
Since then we've grown and I'm thrilled to say I now have a fantastic team of like-minded people who share my passion for delivering amazing customer service and love of Mia Tui.
You might have even chatted with some of them on the phone or had them pack and send your new bag for you!
Come and meet the Mia Tui Team - We're a friendly bunch.
Charlotte x
Charlotte x
Emma S - Office Manager
Meet Emma, our fantastic Office Manager who keeps us all organised and on track.
Emma's favourite bag is the The Isobel Mia Tui bag, which she loves to take out for shopping or a night out.
Emma has an artistic side that not everyone may be aware of - she has both body and cosmetic tattoos!
When she's not at work, Emma can be found tending to her garden or spending time with loved ones.
If Emma could choose any superpower, she'd choose the ability to heal.
We're lucky to have Emma on board, and we appreciate all she does to keep us organised and running like a well-oiled machine.
Emma G - Operational Manager
Allow us to introduce you to Emma, our wonderful Operational Manager who ensures our warehouse runs smoothly and orders are fulfilled efficiently.
Emma has a soft spot for The Aspen due to its stylish design, the convenience of its two compartments and the option to mix and match the strap.
But here's something that may surprise you - Emma is the proud mother of three children, all born within 8 days of each other in February, and all weighing in at 8lbs and 11ozs!
When she's not keeping things running smoothly at work, Emma loves spending time with her two puppies Muffin & Crumble and enjoys visiting the local pub.
If Emma could have any superpower, she would choose the ability to shoot nails from her hand. Not for any villainous purpose, mind you, but rather to take down any pesky cars that annoy her on the road!
We're grateful to have Emma on our team, bringing her unique skills and personality to the table.
Chelsea - Customer Service Executive
Please meet Chelsea, one of our Customer Service Executives who knows everything there is to know about what's happening in the warehouse and your orders.
Chelsea's favourite Mia Tui bag is The Fiona, which she loves to use when going out with just the essentials of her phone, keys, and cards. Not only is The Fiona practical but it's also stylish - a win-win!
In her free time, Chelsea indulges her creative side by painting and enjoys spending quality time with her family.
If Chelsea could have any superpower, she would choose the ability to become invisible. That way, she could get some much-needed peace and quiet at home.
Chelsea's knowledge and attention to detail make her an invaluable member of our team, and we're lucky to have her.
Kirsty - Customer Service Executive
Meet Kirsty, one of our amazing Customer Service Executives who's in charge of managing the Mia Tui Wardrobe collection on our website. She's also responsible for putting any bags that didn't quite make the grade on our factory 2nds page.
Kirsty's top pick from our collection is The Maya backpack, which is just the right size for a day out.
Here's something that may surprise you - Kirsty's actual first name is Julia, which is her middle name.
Outside of work, Kirsty enjoys ballroom dancing, volunteers as a Beaver leader in The Scouts, and gives her time to the YMCA. She's also a big fan of musicals and loves spending time with her family.
If Kirsty could have one superpower, she would choose the power of super-speed, so she could always be on-time.
Her passion for helping customers make her an invaluable part of our team, and we're grateful to have her with us.
Charlotte - Founder & Owner
Allow me to introduce myself - Charlotte, the founder and owner of Mia Tui. I'm thrilled that you've found your way to my company and hope that you love your Mia Tui as much as I do.
My personal favourite bag is The Jennie Travel Bag - it truly makes traveling a breeze.
Here's something you may not know about me - when I lived in Hong Kong, my daughter Amelie and I were in a Jackie Chan movie. Keep your eyes peeled, though - you might miss me if you blink!
In my rare spare time, I enjoy spending time with my family and cooking up a storm in the kitchen.
I'm so grateful to have you as part of the Mia Tui family and to have made my dream a reality.
Meet Van & The Mia Tui Team in Vietnam
Let me introduce you to Van, my Vietnamese partner and friend. We met when I was searching for a factory to produce my prototype travel bag. I visited her brother's factory, but he dismissed me as I was too small. However, Van, who speaks perfect English, believed in me and my idea, and she offered to help bring Mia Tui to life.
Van started by renting a small factory, but her dedication and hard work have now led her to owning her own factory with over 60 employees. Even though we may be thousands of miles apart, we speak every day and share the same vision and passion for Mia Tui.
Van's commitment and support have been invaluable to the growth and success of Mia Tui. I'm so grateful to have her as a partner and friend, and I'm excited to continue our journey together.
Mia Tui a Family Business
Écrit par l'entreprise
- Where Customers Come First ❤️
- At Mia Tui, our customers mean everything to us! We are a family-run UK business and always put our customers first. Our core values are exceptional customer service, amazing products and great value for your money.
Our Promise To You
60 Day Money Back Guarantee
We hope you love your new Mia Tui bag, but sometimes it is difficult to order on-line, that is why we offer a free exchange service.
Return within 60 days of receiving your purchase, to be eligible for a refund.
Return within 60 days of receiving your purchase, to be eligible for a refund.
Coordonnées de contact
Unit 14 Plover Close, MK16 9PS, Newport Pagnell, Royaume-Uni
- 01908 714562
- hello@miatui.com
- miatui.com
4,9
Excellent
5 k avis
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A répondu à 71 % de ses avis négatifs
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OMG!!! YOU NEED THIS
OMG!!!
So I recently bought The Isobel in January....and I've just used it for the first time this weekend....I actually didht think it'd work/be big enough for everything I wanted and needed it to do, how wrong I was!!
Actually perfect for a night out! Finally safe with the RFID protection in it, a perpetrated pouch for my phone, a little room for a lipstick, handcrafted and a mirror and the free little coin purse that came with ut is perfect for cash
I was mega mega impressed and I picked up compliments on it too!!
I'll be using it again that's for sure!
5 janvier 2026
Beautiful bags.
I’ve bought numerous bags of different styles and colours. I love them all 😍
2 février 2026
Lovely backpack to replace a previous…
Lovely backpack to replace a previous one. (Not Mia Tui)
Good size for all my bits and pieces, a sturdy bag and easy to access everything inside. A neat inside zipped section and a handy zipped section on the back! Love this bag!
2 février 2026
Customer service is amazing
Customer service is amazing, parcel did not arrive, so new parcel sent out without any issues.
Mia tui staff are all brilliant, they go above and beyond
2 février 2026
Fabulous customer service with nothing…
Fabulous customer service with nothing being too much trouble for them. The ladies answer emails and phone calls extremely quickly and are very friendly.
2 février 2026
Good quality
Good quality. I have a number of items and love their practicality with the quality of the products
2 février 2026
Love my Aspen!
Purchased a Bali Sling but when it arrived I realised it wasn’t big enough for my needs. So I took advantage of the option to exchange. The process was easy and fast. I am now the happy owner of an Aspen and I love the patterned strap that I chose to go with it. Thank you Mia Tui.
2 février 2026
Great Products and Service
I've purchased a number of bags, all of which I have been delighted with. Great quality at a reasonable price.
Order confirmation, updates, dispatch and delivery are prompt.
A faultless service.
29 janvier 2026
Wonderful bags
I adore these bags. Very well made and I love the organisation inside - I can find things in an instant, no rummaging around for your keys and purse. They fit an amazing amount inside too.
9 décembre 2025
I purchased the backpack but the…
I purchased the backpack but the plastic wallet was missing. I’ve emailed them twice but they are ignoring my mail. Would not buy from them again.
28 February. I’ve just sent you a screenshot of my email which you are saying you never received.
11 décembre 2025
Réponse de Mia Tui Ltd
Thank you for contacting us. I searched our emails and can't find yours.
I have arranged to have the missing bag sent out to you.
If you do ever have any issues, we are only a phone call away to help; you even get to speak to real humans and not have to press 4 different numbers.
I am sorry you feel let down by our customer service, but we really did not see your email.
Have a wonderful weekend, and we hope you are loving your Maya Backpack.
Charlotte - Founder
Excellent trustworthy company
Excellent trustworthy company with great customer service. Bags are always fantastic quality and delivered within a couple of days of ordering. Any queuries are always dealt with promptly. Definitely my go to retailer for handbags, backpacks & travel bags. Would highly recommend.
30 janvier 2026
I love the style of bags and always…
I love the style of bags and always check for offers and discounts.
I use both handbags and backpacks plus the expanderlite for cabin baggage. Their packing cubes are brilliant and helps me organise my luggage effectively.
The team are very helpful and you receive your goods within the time set.
I think personally this is a brilliant company
30 janvier 2026
Always love my Mia Tui bags.
I have bought from Mia Tui over a number of years. Their products are always of a high quality with an ever increasing range of syles and colours to choose from. Ordering is easy and delivery on time.
23 février 2026
Rebeccca…
Exceptional customer service as always order Thursday received Friday.
Love the quality, shape and colour of Rebecca
29 janvier 2026
Excellent all round!
Excellent range of value for money products and great customer service.Always pleased to support small independent businesses who pay their taxes in this country!
29 janvier 2026
I abslove Mia Tui products!
I abslove Mia Tui products. I have bought about 15 items over the last few years, as their bags are great!
Perfect for travelling, loads of pockets and easy to find everything.
Great customer service too.
28 janvier 2026
Well designed bags
Well designed bags, lots of pockets, brightly coloured lining, great choice of colours. Super fast delivery and excellent customer service.
29 janvier 2026
Beautiful bags,great choice and styles
Beautiful bags, have bought a few, great choice of colours and styles.
Arrived fairly quickly.
So comfortable to wear( backpack bag) the straps are wide and soft.
Highly recommended 👌
26 janvier 2026
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