Purchased a watch for my wife and was delighted with the service I received. I sent an initial enquiry online and received a helpful and prompt response. The online order process was very straightfor... Voir plus
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Sam was especially great! Answered all my questions, showed me pieces I was interested in and very patient as I live in Devon. My in-laws live in Kingsthorpe so we come up to Northampton every few mon... Voir plus
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First time dealing with Michael Jones Jewellers. I bought a Longines Conquest Chronograph Ski Edition watch online. The process was simple and stress free. Delivery was quick and I had updates at ev... Voir plus
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Fantastic service, asked about the watch before I bought is as it was listed as ex-display. Received an email within hours stating that there were no marks or signs of wear so I completed the purcha... Voir plus
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À propos de l'entreprise
À propos de Michael Jones Jeweller
Écrit par l'entreprise
Michael Jones Jeweller is an independent, cooperative-run jeweller and Official Rolex Retailer, with luxury showrooms in Northampton and Banbury.
With a proud heritage and a passion for fine jewellery and watchmaking, the business is dedicated to helping customers celebrate life’s most meaningful moments — from engagements and weddings to personal milestones and special occasions.
Their carefully curated collections feature some of the world’s most prestigious brands, including Rolex, OMEGA, TAG Heuer, Breitling, Tudor, Gucci, Longines, Zenith, Raymond Weil, and Seiko, alongside renowned jewellery houses such as FOPE, Fabergé, Georg Jensen, and Gucci. In addition, Michael Jones Jeweller offers beautifully crafted in-house collections, ensuring there is something to suit every style and occasion.
Alongside these exceptional products, Michael Jones Jeweller provides a range of specialist services, including bespoke jewellery design, wedding and engagement ring consultations, jewellery repairs, watch servicing, and valuations. Their experienced and knowledgeable team is committed to offering expert guidance and a personalised experience, whether in-store or online.
At the heart of the business is a dedication to quality, craftsmanship, and customer care. From the moment a customer begins their journey to long after their purchase, Michael Jones Jeweller strives to deliver a seamless and memorable experience built on trust, expertise, and attention to detail.
Visit Our Website Contact Us
With a proud heritage and a passion for fine jewellery and watchmaking, the business is dedicated to helping customers celebrate life’s most meaningful moments — from engagements and weddings to personal milestones and special occasions.
Their carefully curated collections feature some of the world’s most prestigious brands, including Rolex, OMEGA, TAG Heuer, Breitling, Tudor, Gucci, Longines, Zenith, Raymond Weil, and Seiko, alongside renowned jewellery houses such as FOPE, Fabergé, Georg Jensen, and Gucci. In addition, Michael Jones Jeweller offers beautifully crafted in-house collections, ensuring there is something to suit every style and occasion.
Alongside these exceptional products, Michael Jones Jeweller provides a range of specialist services, including bespoke jewellery design, wedding and engagement ring consultations, jewellery repairs, watch servicing, and valuations. Their experienced and knowledgeable team is committed to offering expert guidance and a personalised experience, whether in-store or online.
At the heart of the business is a dedication to quality, craftsmanship, and customer care. From the moment a customer begins their journey to long after their purchase, Michael Jones Jeweller strives to deliver a seamless and memorable experience built on trust, expertise, and attention to detail.
Visit Our Website Contact Us
Coordonnées de contact
1 Gold Street, NN1 1SA, Northampton, Royaume-Uni
- 01604 632548
- enquiries@michaeljonesjeweller.co.uk
- michaeljonesjeweller.co.uk
4,9
Excellent
322 avis
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I bought a ring in the sale
I bought a ring in the sale . I have never bought anything from this shop before and the ring was beautifully wrapped so impressed. I also had to amend the address details prompt reply and it was rectified. The ring was just like the image . First time buyer and you seriously impressed me . I would definitely recommend and buy again . Just perfect . Thank you
21 janvier 2026
Réponse de Michael Jones Jeweller
Thank you so much for your lovely review! We’re delighted your first experience with us made such a great impression, from the presentation to the support with your delivery details. It’s wonderful to hear the ring was exactly as you hoped. We truly appreciate the recommendation and look forward to welcoming you back again soon.
The staff are so friendly and helpful…
The staff are so friendly and helpful it’s always a pleasure to visit the shop in Banbury..
7 janvier 2026
Avis spontané
Réponse de Michael Jones Jeweller
Thank you for your kind words. We’re so pleased to hear you always enjoy visiting our Banbury shop — the team will be delighted to know they make each visit a pleasure. We look forward to welcoming you back again soon.
Prompt delivery
Prompt delivery
Beautiful packaging
Lovely quality
Phone call prior order, adviser was very helpful
20 janvier 2026
Réponse de Michael Jones Jeweller
Thank you for your lovely feedback. We’re so pleased everything went smoothly! It’s great to hear you were happy with the quality and presentation, and we look forward to welcoming you back again soon.
Disappointed this time round.
I’m sorry to have to write this, but unlike my own personal experiences with Michael Jones in Banbury, when my wife went to pick up her necklace last Wednesday (which I had purchased for her birthday) I was informed that the sales person in question (who was a younger male) seemed at best disinterested in the transaction or her customer experience. He mumbled responses to her questions about the ability to return it if unsuitable, and didn’t offer to gift wrap the product or otherwise. There was absolutely no sense of occasion or affirmation that the piece would suit her, which is not what you’d expect from a high-end Jeweler. In addition, no receipt of the pickup / ownership was offered. I myself have purchased several pieces, including a Rolex Daytona, a Breitling Chronomat and a necklace in the past which was conducted with the expected level of service. This particular experience however fell way short of the mark, and I was very surprised to hear that she was disappointed.
20 janvier 2026
Réponse de Michael Jones Jeweller
Thank you for taking the time to share this with us. I’m very sorry to hear that your wife’s experience when collecting her necklace fell short of expectations — particularly as it was for such a special occasion. That is certainly not the level of service we aim to provide.
I’m disappointed to hear that the interaction felt disengaged and that key touches such as clear communication, presentation, and reassurance were missed. Your feedback will be reviewed so it can be addressed and learned from.
We truly value your continued loyalty and the trust you’ve placed in us over the years, and I’m very sorry that this visit did not reflect your previous experiences. If you would like to discuss this further, I would be more than happy to speak with you personally.
Kind regards,
Natasha Pooley - Manager, Banbury showroom
Ordered on line unable to collect so it…
Ordered on line unable to collect so it was posted no hassle polite and helpful excellent customer care
19 janvier 2026
Réponse de Michael Jones Jeweller
Thank you for your kind review. We’re pleased to hear your online order was handled smoothly and that our team made the process easy and stress-free for you. We really appreciate your feedback and look forward to assisting you again in the future.
Réponse de Michael Jones Jeweller
Thank you for the great feedback — we’re delighted everything met your expectations. We really appreciate your support and look forward to welcoming you back again soon.
Réponse de Michael Jones Jeweller
Thank you for your lovely feedback. We’re so pleased you were happy with your jewellery and that it arrived quickly, safely, and beautifully presented. We look forward to welcoming you back again soon.
Réponse de Michael Jones Jeweller
Thank you for your lovely review! We’re delighted you were happy with both the service and the product, and we look forward to welcoming you back again soon.
The staff are very attentive and…
The staff are very attentive and knowledgeable. Made us both feel very comfortable guiding us through our choices.
5 janvier 2026
Avis spontané
Réponse de Michael Jones Jeweller
Thank you so much for your lovely review — we’re really pleased to hear you felt comfortable and well guided by the team.
We noticed you rated your experience 4 out of 5, and we’d genuinely love to know if there was anything more we could have done to make it a 5-star visit for you. Your feedback is incredibly valuable to us and helps us continue to improve.
Thank you again for taking the time to share your experience — we hope to welcome you back again soon.
Outstanding
Outstanding
Michael Jones's staff are always friendly and very helpful. They are highly professional, and their customer service is truly outstanding.
10 janvier 2026
Réponse de Michael Jones Jeweller
Thank you for your kind words. We’re delighted to hear that our team continues to provide a high standard of care and professionalism. Your support truly means a lot to us, and we look forward to welcoming you back again soon.
Excellent place to purchase a watch.
On arrival I was greeted by a friendly gentleman, who after I explained what I was looking for directed me to their other premises a short walk away.
Once there the staff were very helpful locating a number of watches that met my outlined requirements & allowing me to examine them carefully to see how they looked, I thus found a watch I liked much better than what I thought I'd pick when I'd been looking in their online store, without the visit I'd have undoubtedly ordered a watch that looked enormous on my wrist when subsequently seen in person.
Overall a great experience with friendly helpful staff, who saved me an expensive error, and also a wide range to choose from.
Also a great new watch which I'm thoroughly enjoying wearing.
I shall be visiting again to enquire about other things & would recommend them to anyone.
19 décembre 2025
Avis spontané
Réponse de Michael Jones Jeweller
Thank you for taking the time to share such a thoughtful review. We’re delighted to hear that our team helped guide you to the right place and supported you in finding a watch that truly suited you. It’s great to know the in-store experience made such a difference and helped you feel confident in your choice.
We’re so pleased you’re enjoying your new watch and really appreciate the recommendation. We look forward to welcoming you back again soon.
Réponse de Michael Jones Jeweller
Thank you for your kind feedback. We’re delighted you had a positive experience and appreciate you taking the time to share it. We look forward to welcoming you back again soon.
Prompt communication in a professional…
Prompt communication in a professional and kind manner. I have yet to receive my ring but I am very pleased with how the order has been handled.
12 janvier 2026
Avis spontané
Réponse de Michael Jones Jeweller
Thank you for your lovely feedback. We’re so pleased you’ve been happy with the communication and care taken with your order. We hope you absolutely love you new ring once it arrives after sizing! We look forward to welcoming you back into store again in the future.
Great watch at a very good price
Great watch at a very good price. It was shipped very quickly and came about 36 hours after I’d ordered. Very impressive and would use these guys again.
7 janvier 2026
Réponse de Michael Jones Jeweller
Thank you for your lovely review! We’re delighted you’re happy with the service you received and delivery. We really appreciate your support and look forward to welcoming you back again soon.
Such a wonderful shopping experience…
Such a wonderful shopping experience from beginning to end. I received a beautifully-wrapped parcel and was delighted to have purchased from here. I recommend as highly as possible!
5 janvier 2026
Réponse de Michael Jones Jeweller
Thank you so much for your kind recommendation. We’re happy to hear you enjoyed the experience and the finishing touches to your order. We really appreciate your support and look forward to welcoming you back again soon.
Amazing service
Amazing service, always looked after and made welcome by all the staff.
14 janvier 2026
Avis spontané
Réponse de Michael Jones Jeweller
Thank you for your lovely feedback. We’re so pleased you always feel well looked after and welcome when you visit. We truly appreciate your support and look forward to welcoming you back into store again soon.
Fantastic experience from initial…
Fantastic experience from initial telephone discussion to ordering and receiving within 24 hours.
Watch was packed and presented very professionally
8 janvier 2026
Réponse de Michael Jones Jeweller
Thank you for your kind words! We’re so pleased everything ran smoothly from your first call through to delivery, and that the presentation met expectations. We really appreciate your support and look forward to welcoming you back again soon.
Flawless experience
I would certainly purchase from them again as overall experience was flawless, communication fast friendly and to the point, fast shipping and very well packaged, great price also. Many thanks MJJ
8 janvier 2026
Réponse de Michael Jones Jeweller
Thank you for taking the time to share your experience. We’re delighted everything went so seamlessly and that you were happy with both the service and the value. Your support means a great deal to us, and we look forward to welcoming you back again soon.
Réponse de Michael Jones Jeweller
Thank you for your kind words. We’re so pleased you loved the product and the care taken with the presentation. We look forward to welcoming you back again soon.
Very helpful and friendly
Very helpful and friendly, service was brilliant.
8 janvier 2026
Avis spontané
Réponse de Michael Jones Jeweller
Thank you for your lovely feedback! We’re delighted you enjoyed such a positive experience and felt well looked after. We look forward to welcoming you back into store again soon.
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