Milanastudios Avis 243

Amazing quality clothes and wonderful customer service. They were so helpful when I needed an item sending urgently and it arrived the next day. Lisa was particularly helpful from the customer service team. Thank you!!

BIG MISTAKE !!!
Do not order if you need to return. Return cost me £13.35 with Royal Mail and then Milana charged me £5 original postage costs. £18.35 out of pocket with no clothes to show for it !
Reviews speak for themselves

Don’t order from this company unless you are 100% sure you want to keep the items. I ordered 4 items and needed to return them because they didn’t fit. I asked for a full refund. They then refused to refund the most expensive item by saying it was marked! The item that was marked I didn’t even take out of the packet. Very disappointed and wished I had read the reviews first. I will not be ordering from Tara ever again!!

If I could leave 0 stars I would! Basically out to rob you, never received my parcel no one gets in touch there is basically no way of communicating except through email and you don’t get answered, tried social media as well just get ignored. This went on for around 3 to 4 weeks, then eventually got a reply basically saying I am not getting refunded as it’s past the 14 day period but I got ignored this whole time, £170 I won’t get back

1st time purchasing from Milania Studios and customer service was 5*! The item I order had sold out, i received a phone call from them, instead of a generic email, offering other options in stock. So friendly and when i mentioned it was for my daughter’s birthday they even added in free socks! Order was still dispatched next day delivery despite stock issue.

Ordered during the sales with next day delivery, took two weeks to come. No problem I understand you get busy. Received an email that my items were dispatched, later that day I had a phone call suggesting one of my items were out of stock and I was asked if I wanted to pick something else. Anything I chose was also out of stock, so I ended up with part of the order refunded. Also, why advise my items are dispatched if that was not the case?

Then I returned what arrived as it was not suitable. 10 working days later I was issued with an incorrect amount as ‘store credit’ (you don’t even get your cash back). Firstly I was issued £29, I queried this and was then given £29.25 - did they really think I was asking for 25p more? No, they refunded the amount wrong again. Upon questioning this they suggested that I had used a 10% code, to which checking my order I had not, I had in fact gotten free shipping - which should not be deducted from my return. Still awaiting a response regarding this.

Shoddy from the very beginning. Shame I’m stuck with ‘store credit’ from my return as I don’t want to shop here again. I will be in touch with my bank as under CR 2015 online (unseen) goods must offer cash refunds.

Avoid here if you don’t have much spare time to fight the poor customer service.

UPDATE - Milana have lied to my banking company suggesting that I have used the ‘credit’ that they provided in a shoddy attempt to refund me, so I should not be provided with a monetary refund from my bank. I have proof that this credit has not been used which has been provided to the bank. Very embarrassing that a company would lie, especially in a banking dispute.

If I could give 0 stars I would, I wish I had read the reviews prior to ordering as they all explain my issue perfectly. I ordered over a month ago now and I am still waiting for confirmation of my return and my refund. I keep being told it will be fast tracked but still nothing.

Gorgeous clothes and arrived in time. Will be purchasing more

Lovely quality clothing BUT the worst customer service!!!
Unanswered emails, portal messages.
Finally get in contact for them to send the wrong item 😩😩
Shambles!!!

Quality of clothes is lovely however delivery is very bad. Also no contact when trying to contact customer service or the instagram it is a shame as the clothes are nice but company needs to up its game.

After not arriving in time for my daughter's Birthday due to the Sale they couldn't dispatch in time only then to arrive and not have the correct item purchased. So raised a complaint only to be told I have to pay to send the item back. You would think a prepaid return label would be the least expected. They are now ignoring my mais regarding the issue. I would advise everyone not to use this sham of a company!

Haven’t received my parcel that I ordered in August, I’ve been sent review emails for something I haven’t received. No communication, from team, I’ve basically lost my money!! Would deffo not purchase anything again, don’t believe the instagram, they are an absolute joke!!!

Paid £184 for an outfit that never showed up , was feeling hopeful as DPD were investigating it and Ruby was feeding back. Although all communication has stopped now , emails being ignored , messaged on social media still nothing , absolutely disgusting 😡😡

To say I am disappointed would be an understatement. Waited a couple of weeks on my order for it to arrive and receive the wrong order. I’ve contacted customer services in multiple platforms every day. I can’t get no reply. I am shocked at this brands customer service as a long term Tara follower I will NEVER purchase from this brand again. I need reply’s asap. I can’t send back as it’s the wrong order and it says no returns on sale items. The black top is extremely small fitting also and the quality is shocking, ASOS or ZARA would have better. I find it hilarious how I was sent a review rating for my item that they sent which was correct but left out the items they mixed up. Never buying again and wouldn’t recommend to anyone. SCAM

Customer service terrible and so are quality of garments ! Never again

Absolutely shocking service. Ordered a top over a week ago and paid for 1-2 days delivery. Top still not dispatched and sent several emails, contacted on social media and still no response. Money has been taken and i’ve got nothing for it.

Paid for guaranteed next day - got an email about a back log of orders. False advertisement

Over a week later still
Nothing - AVOID

Still not received my order, ive sent emails to just be ignored!! I wont be ordering from here again!!

Shocking delivery! Paid for standard delivery 2 weeks ago and still no items delivered. I’ve messaged on the ‘contact us’ part of their website, messenger, the mobile number they sent the confirmation text from and left comments on their Facebook but I’ve had no response from any channel! I feel that not sticking to their end of the bargain, I.e shipping something you’ve paid for breeches the Consumer and Trading Act?! My advice….don’t buy from this company!

Took the money and……that was it. Got an order email and have heard nothing since. No product, no response to my emails. Do not use