Very happy with my policy. I've recommended this company to a few other people and it seems to be a good experience for them as well. I really appreciate the customer service. I had to call to get my... Voir plus
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Lisez les avis des autres
When my debit card expired, I called and provided them the new number. They ended up adding my card to someone else's policy, cancelling mine and sending the notification to the wrong address. The... Voir plus
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Finn was absolutely outstanding with his Patience and knowledge. Had just sold a vehicle and it was at the Dealership but I had to send my odometer readings. Got the invoice and Fin walked me thru the... Voir plus
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I had been having an issue making a payment and it was super frustrating so I called in for customer support. The core issue was simply a typo! Which was easily corrected. The thing is though I had mi... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
With pay-per-mile car insurance from Mile Auto, your insurance is costs are based on the miles you actually drive. That means low mileage drivers can save 60% or more. Drivers with lower mileage vehicles deserve to be charged fairly for their auto insurance instead of being overcharged by traditional insurers. With Mile Auto, the less you drive, the less you pay.
Drive Less? Save More with Mile Auto.
Écrit par l'entreprise
- Flexible pay-per-mile rates made for lower mileage drivers
- We're on a mission to make car insurance fair for people who don't drive as much.
Coordonnées de contact
PO Box 725369, 31139, Atlanta, Etats-Unis
- (888) 645-3001
- info@mileauto.com
- mileauto.com
4,2
Bien
334 avis
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Great Experience
I’ve been very happy with my experience so far. The thing I appreciate most is that Mile Auto respects my data privacy and doesn’t harvest my information like every other insurance company. My rates are very fair and I'm paying less than I did with StateFarm.
Whenever I’ve needed assistance, the customer care team has been super helpful and quick to get things sorted. I haven’t had to file a claim yet, but based on how the rest of my interactions have been, I’d expect their claims department to be just as professional and reliable. Overall, a great experience and I’m glad I made the switch.
1 novembre 2025
Avis spontané
Réponse de Mile Auto
Hi Travis, thank you for taking the time to share your experience! We’re so glad to hear that you’re happy with your coverage and that our commitment to privacy and customer care stands out. It’s great to know you’re saving compared to your previous insurer and that our team has been able to support you quickly when needed. We appreciate you choosing Mile Auto and trusting us with your policy!
- Mile Auto Customer Success
Ms. Tiffany phenomenal!
Ms . Tiffany was truly amazing! She showed how much she cared about her position took the time to communicate effectively with me and answer every question and concern I had ! She was extremely patient with me and went over and beyond her expectations! Ms . Tiffany truly deserves a raise and acknowledgment! Ms . Tiffany thank you so much for your help ! Please give her a raise !!! God bless
4 novembre 2025
Avis spontané
Réponse de Mile Auto
Thank you so much, Aliah! We’re thrilled to hear about your experience and appreciate you taking the time to share it. We couldn’t agree more! Tiffany truly is phenomenal! We’ll be sure to pass along your kind words and recognition to her. Your feedback means a lot to our team. 💛
- Mile Auto Customer Success
Friendly professional people
Friendly professional people. Everyone I spoke with had a great personality. Very happy to use your company’s products.
5 novembre 2025
Avis spontané
Réponse de Mile Auto
Thank you, Dawrl! We’re so glad to hear you had a great experience with our team. Providing friendly, professional service is something we take pride in, and your kind words mean a lot!. We appreciate you being part of the Mile Auto family!
- Mile Auto Customer Success
Rosario was very helpful with helping…
Rosario was very helpful with helping me determine how to move forward with my monthly policy. He gave clear concise options and made the process super easy. Thanks for your help!
4 novembre 2025
Avis spontané
Réponse de Mile Auto
Hi Jalina,
Thank you so much for taking the time to share your experience! We’re so glad to hear that Rosario was able to provide clear options and make the process easy for you. We appreciate your kind words and your trust in Mile Auto.
- Mile Auto Customer Success
Five Stars for Mile Auto!
I want to take a moment to thank the Mile Auto Customer Care Team for their outstanding service! They truly went above and beyond to help me. Ilse was incredibly attentive, informative, and understanding of my situation.
Mile Auto showed great kindness by granting me a one-time courtesy reinstatement, which allowed me to get back on track with my auto policy. Their compassion and flexibility really made a difference.
Mile Auto is a fantastic insurance company, and I highly recommend them! Their entire Customer Care Team genuinely supports you and works with you when life happens.
Thank you, Mile Auto!
—Jocelyn Sierra
23 octobre 2025
Avis spontané
Réponse de Mile Auto
Thank you, Jocelyn! We’re so grateful for your kind words and thrilled to hear that Ilse and our Customer Care Team were able to support you when you needed it most. Your feedback means a lot to us. We’re always here to help whenever life happens.
- Mile Auto Customer Success
Kimberly did an excellent job getting…
Kimberly did an excellent job getting me quoted for insurance. She was Very professional and talked me through the whole process. I would highly recommend her!
14 octobre 2025
Avis spontané
Réponse de Mile Auto
Thank you so much for sharing your experience! We’re thrilled to hear that Kimberly took great care of you and made the process easy to understand. We’ll be sure to pass along your kind words to her. We truly appreciate you choosing Mile Auto!
- Mile Auto Customer Success
Jose was extremely patient
Jose was extremely patient, knowledgeable and helpful. Giving my Dad and I exceptional customer service and support!
21 octobre 2025
Avis spontané
Réponse de Mile Auto
Hi T.M.,
Thank you for sharing your kind words! We’re so glad to hear that Jose provided you and your Dad with exceptional support and service. We’ll be sure to pass along your appreciation to him.
- Mile Auto Customer Success
The customer service representative was…
The customer service representative was very helpful. Very knowledgeable on how to help me greatly appreciate the good customer service.!
17 octobre 2025
Avis spontané
Réponse de Mile Auto
Hi Denise,
We’re so happy to hear that you had a great experience with our team! Providing knowledgeable and caring support is something we take pride in, and your kind words mean a lot.
– Mile Auto Customer Success
Excellent experience.Kimberly was…
Excellent experience.Kimberly was fantastic, made the whole process.Super simple thank you very much
16 octobre 2025
Avis spontané
Réponse de Mile Auto
Thank you so much, Doug! We're thrilled to hear you had an excellent experience and that Kimberly made everything simple and seamless. We truly appreciate you taking the time to share your feedback!
- Mile Auto Customer Success
Réponse de Mile Auto
Hi Emmanuel,
We take feedback like this seriously and want to understand what specifically led to your experience. Could you please share more details about what happened so our team can review and address it? Without additional context, it’s difficult for us to investigate and ensure the situation is resolved appropriately.
You can reach us directly at customer.success@mileauto.com. We would be happy to discuss your particular situation further.
Thank you,
Mile Auto Customer Success
I had a small banking error and my…
I had a small banking error and my payment will be due before the end of the month. I will not have my card until at least the third or fourth of next month I spoke with.ilse and she was extremely helpful. Listen to my issue had me on hold for maybe a minute came back had an answer that worked for both of us and I am extremely happy. I’ve been with them over a year. I’ve had a couple talks with several people there always polite, always professional great place to be
26 septembre 2025
Avis spontané
Réponse de Mile Auto
Hi Frank,
Thank you so much for taking the time to share your experience with us. We’re grateful to have had you with Mile Auto for over a year, and it means a lot to hear that our team has been consistently helpful and professional along the way.
We’ll be sure to pass your kind words along to Ilse. She’ll be delighted to know she was able to make things easier for you. We’re honored to have your trust and look forward to continuing to take good care of you.
With gratitude,
Mile Auto Customer Success
AVOID LIKE THE PLAGUE
AVOID LIKE THE PLAGUE! Sure they quote a nice low price, and you get to pay monthly and per mile, but hidden way down in the fine print on the e-sign document is where they hide 'some additional fees'. Also nothing adds up. The quote did not add up to the actual monthly charge, the quote never mentioned any 'extra' fees or what they would be; they equal about $20 per month BTW, I have yet to get any breakdown on what the initial payment covered, and the absolute worst part?
Upon cancelling, they say they have 30 BUSINESS days to refund any excess premium!
EDIT to add. Look at their pathetic response. Notice how they slipped in the (and fees). Those fees were never ever spelled out nor enumerated in the quote. They did only charge me per mile, and that was the only rate that matched the quote. Nice word salad you losers!
1 septembre 2025
Avis spontané
Réponse de Mile Auto
Hi Ted,
Thanks for sharing your feedback. We’d like to clarify how our pay-per-mile insurance works, since transparency is very important to us.
Mile Auto policies include two parts:
1. A monthly base charge that covers non-driving risks like theft and other non-moving risks, plus standard industry fees such as technology, policy, and payment processing fees. These are charged each month whether you drive or not. Your base charge plus the fees are detailed on your monthly statement. Other insurers also charge similar fees, but hide them in their monthly premiums. We prefer transparency.
2. A variable per-mile rate – just a few cents per mile – based on how much you actually drive.
The monthly base charge and the per-mile rate are clearly shown in your final quote before purchasing a policy.
At the start of a 6-month policy term, there is a down payment, which is applied toward the term’s base charge. After that, your monthly bill is simply the base charge (and fees) plus the per-mile portion for the miles you drove the prior month. For our low-mileage customers, this usually results in savings compared to traditional insurance.
Your estimated payment quote was based on the mileage estimate you provided. Since the cost is based on the miles you actually drive, your price might be higher or lower depending on your initial estimate of mileage. It works like your electric bill: the less you use, the less you pay.
Regarding cancellations: as disclosed in our policy documents, refunds are processed within 30 business days, which is standard timing in the insurance industry.
We understand how important clear billing is, and we’d be happy to provide a more detailed breakdown of your charges if you'd like. Feel free to reach out to us at customer.success@mileauto.com.
Thank you again for taking the time to share your feedback.
-Mile Auto Customer Success
Kimberly was terrific best service…
Kimberly was terrific best service ever! Highly recommend
to join this mile auto. She knows her job and is super helpful with contracts and paperwork online. Karen W
4 septembre 2025
Avis spontané
Réponse de Mile Auto
Hi Karen,
Thank you so much for sharing your kind words! We’re thrilled to hear Kimberly was able to provide you with such great service and support. We’ll be sure to pass along your feedback to her. It will mean a lot.
We’re grateful to have you as part of the Mile Auto family!
Warmly,
Mile Auto Customer Success
Called a week ago to get a quote for my…
Called a week ago to get a quote for my new address & to update my policy info, The person I spoke to told me it was too early. I need to call back closer to my move. Mind you I had already received my new home insurance policy a week earlier for the address. This place lacks the technology to operate as a real auto carrier. I literally had to call 2 days to even get a rep on the phone.
Then September comes. I was out of town for the holiday weekend so I missed my odometer reading on 8/29. I did receive another text and email to submit it on 8/30 which I did as soon as I got home. So now I am patiently waiting for my invoice to see my monthly charges and what I currently owe for August. I never received the invoice and I saw they deducted money from my account 9/4/25. The amount charged is close to what I normally pay but you should not be debiting money from my account without first informing me of the charges.
I will be canceling my policy this month & would advise most ppl to just pay extra and go with a larger company. The customer service is worth it. My biggest fear is having a large claim and dealing with their claims team which is probably nonexistent!
3 septembre 2025
Avis spontané
Réponse de Mile Auto
Dear Mz Margo - thank you for leaving your feedback on Trustpilot. Unfortunately, we were not able to pull up your policy with the information provided in the review. If you would send us your name via email to customersuccess@mileauto.com, we would be happy to retrieve your information and offer assistance.
Starting five days before the end of each monthly period during the term of insurance, customers receive a series of text and email reminders with a hyperlink to submit a photo of their odometer. If a photo is not sent, a customer is charged a default daily mileage of 40 miles per day. A quick call to customer care will result in a new text & email for an odometer photo, and the account will be adjusted accordingly. Likewise, the account can be adjusted when mileage is submitted at the end of the next month. Once an odometer reading is verified, an email is sent 24 hours prior to collecting the amount owed via your preferred electronic payment method: credit, debit or ACH.
Again, if you will share your name and/or contact details with us at customersuccess@mileauto.com, we will be happy to review your records and get back to you.
And finally, with regard to Mile Auto's claims handling, we can assure you that our US-based claims team members are available to assist all our customers and claimants, with many thousands served every year.
Thanks for being a Mile Auto customer.
-Mile Auto Customer Care
The worst insurance company, will leave you stranded
Phewww I think I need to take a breath. This company is literally the worst insurance company. Not only was the signup process extremely time consuming and painful (they cancelled my insurance over the weekend when they were closed three days before the due date for my odometer reading leaving me stranded and without insurance until the following week.)
Fast forward to today (just two weeks later!) I needed to call them to use roadside service, should have been easy enough. Gave them a call and talked to robots, got a text to fill out some form for a third party tow appointment. Cool. Entered my information and what do you know? Sure enough mile auto is claiming I don’t have insurance with them, even though I’ve paid them for my insurance, have a policy card but that apparently doesn’t mean you get service. Their office closes at 5pm eastern, so if you need them after that - you are stranded.
So thanks again Mile Auto. A service that is so cheap they can’t even work to help you. I would avoid this company like the plague and simply pay a little bit more, because news flash - this company can’t operate obviously.
3 septembre 2025
Avis spontané
Réponse de Mile Auto
Hello again Skyler - When you purchased your Mile Auto policy, you did not select the roadside assistance coverage that was offered to you. Thus, when you needed roadside assistance, our system correctly indicated that you do not have that coverage. You do, however, have insurance with us. Our office hours are 9am to 6pm in each US time zone, and our accident towing (which you do have) and roadside assistance are available 24/7/365. If a customer contacts our roadside assistance provider but they do not have coverage, they are offered the opportunity to pay for it right over the phone. If you would like to discuss this further, feel free to reach out to customersuccess@mileauto.com.
-Sincerely, Mile Auto Customer Success
I had the most pleasant experience with…
I had the pleasure of working with Kimberly at Mile Auto Insurance, and I can honestly say she exceeded my expectations. From the very beginning, Kimberly was professional, patient, and extremely knowledgeable about the auto insurance process. She took the time to explain everything clearly, making sure I understood my options and felt confident about my coverage.
What really stood out to me was Kimberly’s attentiveness and genuine care. She listened carefully to my needs, found the best policy for my situation, and made the whole process quick and stress-free. She went above and beyond to answer all of my questions, and I never felt rushed or pressured.
It’s rare these days to find someone who not only does their job well but also treats you with such kindness and respect. Kimberly is truly an asset to Mile Auto Insurance, and because of her, I feel secure knowing I’m in good hands.
If you’re looking for outstanding customer service and someone who will really go the extra mile for you, I highly recommend asking for Kimberly!
1 septembre 2025
Avis spontané
Réponse de Mile Auto
Hi Linda,
We’re so glad to hear you had such a positive experience with Kimberly! 🌟 Your kind words mean a lot, and we’ll be sure to share them with her. Thank you for choosing Mile Auto! We’re happy to have you with us.
– Mile Auto Customer Success
Ms. IIse
Ms. IIse was so helpful and knowledgeable about my policy and answering questions. I really liked Ms. IIse attitude and energy. Great customer service.
29 août 2025
Avis spontané
Réponse de Mile Auto
Hi Winsel,
Thank you for sharing your kind words! We’re thrilled to hear that Ilse was able to provide the support you needed. We’ll be sure to pass along your appreciation to her. We agree, her attitude and energy is amazing! We’re grateful to have you as part of the Mile Auto family!
– Mile Auto Customer Success
Modern cost effective solution for low mileage driver
As an accident free, middle aged, very low mileage driver (300 miles/mo) and an insurance industry veteran, I was seeking a lower cost alternative to the dominant auto insurers that blitz media channels encouraging you to bundle (I’ll pass State Farm). Mile Auto provides a cost effective, easy to use offering (you pay for the miles you drive)….keep up the good work.
27 août 2025
Avis spontané
Réponse de Mile Auto
Hi Brian,
Thank you for sharing your experience with us! We’re so glad to hear that our pay-per-mile model is providing the cost-effective solution you were looking for. As someone with deep industry knowledge, your feedback means a lot to us. We’re committed to making car insurance simpler and more affordable for low-mileage drivers, and it’s great to know we’re hitting the mark.
We appreciate you being part of the Mile Auto community and look forward to continuing to serve you.
With gratitude,
Mile Auto Customer Success
Gouging
1. Hidden Fees. I am charged $3 a month for " installment fee" you cant purchase a 6-12 policy and pay in full, they have to get a monthly mileage to determine your monthly amount. Why should I pay for something THEY don't have available, that's fraud. Another $7 a month for "policy administration fee". Then another $5 a month for " mileage capture fee, they are supposed to contact me every 1st of the month to get my mileage , if you don't respond they charge you a astronomical amount, the last 6 months on the 2nd of each I have had to contact them and request they send me their request because they failed to do so. They do that so you will fail to send mileage and they can charge whatever they want. 2. My policy just renewed and without any explanation, even after contacting them , I have a $33 rate increase. No tickets, no claims, and my credit has improved, haven't moved live in a town of 6,000 people zero crime zero car accidents, just raising it because.
12 août 2025
Avis spontané
Réponse de Mile Auto
Hi Scott, thank you for your feedback on Trustpilot. Mile Auto takes great efforts to be transparent in our billing practices. That’s why our fees are detailed in our monthly statements. We pay our payment processor a convenience fee and thus charge such fees to our customers. We do not commit fraud against our customers. Large traditional insurance companies hide their fees in their premiums so customers cannot see them.
Yes, you are correct that Mile Auto does not have the ability to charge in full up-front for a 6-month policy (we don’t have 12-month policies) because we charge for the miles actually driven each month. Our system automatically generates reminders via text and email for each customer at approximately 5 days, 3 days and 1 day before the end of a policy month to submit an odometer image so that their monthly bill can be calculated. When the odometer image is not submitted, we default to 40 miles per day until we receive the odometer reading at which time we adjust the charge accordingly. If you were not receiving those automated reminders, that is a problem and our technology team needs to know about it.
Rates for all insurance companies can change at the beginning of each term. Our rates are filed with each state’s insurance regulators, and once filed, we are required by law to charge those rates. Rates for most insurers have been rising over the past few years as inflation has increased the costs of repair parts and labor.
If you have any further questions, please feel free to reach out to: customersuccess@mileauto.com.
- Mile Auto Customer Success
Thank you Heather K!
I just wanted to take a moment to highlight the exceptional service I received from Heather K. at Mile Auto. From the moment we connected, Heather was incredibly kind, patient, and thorough. She allowed me to ask all the questions I had without rushing me, and when something was outside her scope, she immediately connected me with the right person to help. True to her word, she followed up with an email right away, which I really appreciated.
In the short time I spoke with her, Heather left a lasting impression on me with her professionalism and genuine willingness to help. Thank you, Mile Auto, for having such amazing staff—especially Heather K.!
Manny Davila - Summit Insurance Group
8 août 2025
Avis spontané
Réponse de Mile Auto
Hi Manny,
Thank you for taking the time to share such kind words about your experience with Heather K. We’re so glad to hear she provided the kind, patient, and thorough service you needed, and that her follow-up made the process smooth. We agree, Heather is a wonderful part of our team, and we’ll be sure to pass along your appreciation to her.
Thank you for choosing Mile Auto and for recognizing the people who make it special.
Mile Auto Customer Success
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