Very happy with my policy. I've recommended this company to a few other people and it seems to be a good experience for them as well. I really appreciate the customer service. I had to call to get my... Voir plus
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When my debit card expired, I called and provided them the new number. They ended up adding my card to someone else's policy, cancelling mine and sending the notification to the wrong address. The... Voir plus
L'entreprise a répondu
Finn was absolutely outstanding with his Patience and knowledge. Had just sold a vehicle and it was at the Dealership but I had to send my odometer readings. Got the invoice and Fin walked me thru the... Voir plus
L'entreprise a répondu
I had been having an issue making a payment and it was super frustrating so I called in for customer support. The core issue was simply a typo! Which was easily corrected. The thing is though I had mi... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
With pay-per-mile car insurance from Mile Auto, your insurance is costs are based on the miles you actually drive. That means low mileage drivers can save 60% or more. Drivers with lower mileage vehicles deserve to be charged fairly for their auto insurance instead of being overcharged by traditional insurers. With Mile Auto, the less you drive, the less you pay.
Drive Less? Save More with Mile Auto.
Écrit par l'entreprise
- Flexible pay-per-mile rates made for lower mileage drivers
- We're on a mission to make car insurance fair for people who don't drive as much.
Coordonnées de contact
PO Box 725369, 31139, Atlanta, Etats-Unis
- (888) 645-3001
- info@mileauto.com
- mileauto.com
4,2
Bien
334 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Exceptional Level of Professionalism & Care
From my initial inquiry with Ivonne her professionalism, patience and kind demeanor immediately resolved the nervousness and skepticism that I was feeling due to a negative experiences with my previous insurance company. Ivonne was efficient and immediately followed up in writing as she indicated she would. Based on the clearly defined terms and the exceptional care received I decided to move forward. Upon calling to initiate the policy I was assisted by Griffin who offered the same extraordinary care and patience while I made sure I understood the terms. He simplified where I needed clarification and was incredibly generous with his time and explanation. It’s rare to receive such incredible service and to have received such remarkable care on two occasions speaks volumes of the quality of the individuals associated with Mile Auto. Seldom does it make my day to interact with “customer service” but this truly was a new level of care and it truly made a wonderful impression and I cannot commend Ivonne & Griffin enough for their efficiency, patience and pleasant demeanor.
7 août 2025
Avis spontané
Réponse de Mile Auto
Hi DD,
Thank you for taking the time to share such kind words about your experience with Ivonne and Griffin. We’re thrilled to know their professionalism, patience, and clear communication helped you feel confident and cared for. Delivering that level of service is exactly what we strive for, and your feedback means the world to us.
Welcome to Mile Auto - we’re honored to have you with us!
– Mile Auto Customer Success
If there ever was a scam company
If there ever was a scam company, this is it! I drive very little (retired and use delivery). NO ACCIDENTS or tickets my entire life. They started my insurance premiums at $20 a month. Within a few months, I just got a bill for $75 for 1 month!!! Should not be a business!
6 août 2025
Avis spontané
Réponse de Mile Auto
Hello Charlene - thank you for your feedback on Trustpilot. We can assure you that Mile Auto is not a "scam" as evidenced by the tens of thousands of our low mileage customers who appreciate our pay-per-mile pricing. We have reviewed your account, and your premiums were as follows:
Term #1: $29.20 before fees and per-mile mileage charges;
Term #2: $44.75, also before fees and per-mile mileage charges, following our state-wide rate increase in Florida; and
Term #3: $44.23, before fees and per-mile mileage charges.
Your rate was never $20 per month. The $74.33 you were charged at the beginning of Term #3 included a one-time $25 policy fee for the entire term.
We regret that you found your experience with Mile Auto to be unsatisfactory. We are thankful that many low mileage drivers find our pay-per-mile billing to be ideal for their auto insurance needs.
Sincerely,
Mile Auto Customer Success
“F” grade for customer service
I’ve tried for 9 days to get an actual person on the phone that can help me cancel my plan and remove my form of payment.
The one time I was close to resolving this was when the customer service rep assured me the instructions I’d be receiving would solve my problem and he put me on hold and within 3-5 seconds, the call was disconnected.
28 juillet 2025
Avis spontané
Réponse de Mile Auto
Hi Jaxxon - thank you for your feedback on Trustpilot. Mile Auto's customer care teams are available on the phones M-F from 9am to 6pm in each US time zone. We closely monitor hold-times and disconnects to make sure our customers are well taken care of. Your experience is puzzling, and we regret the challenges you may have experienced. In order to ensure that you've received the assistance needed, please reach out to this email (customersuccess@mileauto.com) with your contact information, and we will have someone contact you promptly. Thank you. -Mile Auto Customer Success Team
Know nothing about Mercedes GLK vehicles
EGR replacement is never an issue for GLK vehicles yet Miles folks believe that it might need replacement and the job could cost up to $9000
Mercedes in Nanaimo disagrees and they saved us a ton of money. Repair cost us $800 by Mercedes Nanaimo where we will always take our vehicle....
16 juillet 2025
Avis spontané
Réponse de Mile Auto
Hello Hugh,
Thanks for your feedback on TrustPilot. We are pleased that Mercedes Nanaimo was able to get your GLK back into shape without the need to replace the EGR. EGR replacement is costly, so we are glad to know it was fine.
Our claims team members work with hundreds of years/makes/models of vehicles, and certainly do not know a Mercedes GLK like a Mercedes Benz certified repair shop, so we are glad you got your vehicle to the Mercedes experts. We have shared your feedback with our claims team, so they now know a bit more about EGRs on GLKs. Thanks for sharing the info.
Best regards,
Mile Auto Customer Success
PLEASE read all of the negative reviews…
PLEASE read all of the negative reviews before your purchase - I wish I had!!
I work from home, so this insurance at first seemed to make a lot of sense. Like most insurance companies, they charge you a policy fee/set up fee. Once your first 6 month policy completes and you renew for another 6 month period, you should NOT be charged this again - they already have you set up in their system, they should not be recharging you this every time.
Once I saw they were deceptively charging me, I cancelled my 2nd 6 month policy after 4 days of coverage. Of the $139.95 charge on month 1 of 6, and only having coverage for 4 days, they returned $54.47 or 39% for FOUR DAYS OF COVERAGE.
When you see their very nicely worded response and how their fees are layered a certain way, bottom line there is no way I should have only gotten 39% of my money back for 4 stinking days of coverage.
You have been warned...
4 juillet 2025
Avis spontané
Réponse de Mile Auto
Dear Damon,
thank you for your feedback posted on Trustpilot. We have reviewed your renewal and want to correct your understanding of the charges associated with your policy renewal.
First, $38.82 was owed for mileage your vehicle was driven during the prior term for which you had not yet been billed. Since you were with us for a full 6-month term, you will recall that Mile Auto charges a base monthly rate each month that does not change during the term, plus – in your specific case – 4.6 cents per mile. In the last month of your prior term, you drove 844 miles, which totals the $38.82 owed for the last month in your prior term.
With regard to the balance, just as we did for your initial 6-month term, you were charged an upfront $25 policy fee which is collected at the beginning of each term regardless of whether you continue for the full term or terminate the policy early. The balance of the fees are for our mileage capture and validation technologies, payment processing fees and an anti-theft fee required by the State of Texas. As a result, the refund you received is actually 87% of the base premium paid and mileage charges.
We hope this helps explain your particular situation. Mile Auto makes every effort to clearly share premium details and fees in each monthly statement, and we understand that charges for mileage in the prior term plus payments for the new term can create confusion.
Best regards,
Mile Auto Customer Success
GET MILEAUTO OFF THE LIST
GET MILEAUTO OFF THE LIST. THEY DON'T OFFER INSURANCE IN CA THERE A FRAUD! YOU GUY'S NEED TO DO YOUR RESEARCH
12 juin 2025
Avis spontané
Réponse de Mile Auto
You're correct that Mile Auto does not currently offer insurance in California. However, that decision does not make us a fraud. The insurance industry is one of the most heavily regulated industries in the country, and we adhere to all state and federal regulations.
We are proud to serve tens of thousands of customers across the states where we are licensed, and we take great care in providing transparent, customer-focused service.
We appreciate your concern and are always happy to clarify how and where our services are available.
– Mile Auto Customer Success Team
I HAVE NO WORDS!!!!!!
My car was in the shop for 3 months. I told mile auto that I did not have access to my mileage fir this reason. They told me that I have to pay the 40 miles per day charge for not sending my odometer reading and when I get my car back I will be credited for the mileage I did not use. 3 months of paying over $300 a month for mileage and when I get my car back and give them my odometer reading, they told me because my policy renewed while my car was being repaired They cannot go to the old policy and give me my credit that I deserve. So instead of 3 months credit, I am only getting 1 month credit. When I asked for a breakdown They keep telling me the accounting dept will send it and I have been waiting all week. They can't even give me a breakdown of the credit. When I call they hang up. I don't know what to do at this point. They stole my money...
20 mai 2025
Avis spontané
Réponse de Mile Auto
Hi Erica - thank you for sharing your feedback. Our team has looked into this issue and has generated an additional electronic refund (beyond what was previously refunded) for the mileage credit you should have received while your car was in the shop. When a car is unavailable for a mileage reading, our team is instructed to work with customers to make appropriate accommodations pending the availability of the next mileage reading. In your case, this did not happen, and we apologize. Our team is being re-trained on this based on your feedback. If you need anything further, please reach out to: customer.success@mileauto.com. Thank you.
- Mile Auto Customer Success
There is no 0 starts that is the rate…
There is no 0 starts that is the rate they should have. very bad company. They miss calculate the mileage, problems with the odometer capture app (even they charfe you for that), charges me wrong amount, a total disaster. They cancel my policy saying they are not doing business in CA anymore. Thank you for that, now I'm payng $80/month for my 2 cars (AAA insurance) and I have no concerns avbout miles and dealing with such horrible company
5 mai 2025
Avis spontané
Réponse de Mile Auto
Hi Jose,
Thanks for your feedback. When policies are up for renewal as was the case with your policy, when the renewal invoice is not paid, there is an immediate cancellation. We are pleased you were able to promptly find new insurance. Also, as you correctly mentioned, Mile Auto is no longer writing policies in California. Thank you.
-Mile Auto Customer Success
This company is the absolute worst
This company is the absolute worst. They do not want to pay for the car even though we have full coverage insurance. Beware. Jeanie is so rude and ugly. Literally yells at you even though we’re her customers. We hired you and paid for this insurance. So unprofessional
25 mars 2025
Avis spontané
Réponse de Mile Auto
Hi Ellie – We regret that you feel as though you’ve had a bad experience with Mile Auto. We make every effort fairly handle each claim submitted to us. We would like to get additional information to access your file to research it. If you would send your policy number or other identifying information to customer.success@mileauto.com and reference your Trustpilot review, we would greatly appreciate it. We will also pull up any call recordings that might be available to understand your concerns about how you were treated on a call. Our claims team is staffed by highly-trained individuals who are both professional and compassionate. If that’s not the case, it will be dealt with appropriately. Thank you for your feedback.
-Mile Auto Customer Success
DO NOT DO BUSINESS WITH THIS COMPANY!
This company will cheat you out of every penny they can steal from you! Do not do Business with these thiefs!
15 mai 2025
Avis spontané
Réponse de Mile Auto
Hi Tim,
Thank you for your feedback. We can assure you that Mile Auto does not steal from customers. The insurance industry is highly regulated, and we would not be in business if we treated our customers inappropriately. There are tens of thousands of customers who trust us with their auto insurance. Please note: we cannot find a policy under the name you provided in your review, but would like to research your concerns. If you would send your policy number to customer.success@mileauto.com, we would very much like to understand and resolve any issues that might exist.
Thank you,
- Mile Auto Customer Success
No refund no response
Canceled my policy because they would never send me proof of insurance. They were supposed to give me a refund. After waiting a week finally called and was told it could take up to 30 days but they could issue a refund that day. Been 5 days.....still waiting.
5 mai 2025
Avis spontané
Réponse de Mile Auto
Hi Cindy – Thank you for your feedback. Proof of Insurance for Mile Auto policies is available 24/7 via our website at https://mileauto.com, under the “MyPolicy” tab, “Send Documents.” Would you please submit your policy number (using this email address: customer.success@mileauto.com) so that we may check on your refund? We cannot find an account listed under the name you provided in your review. Thank you.
-Mile Auto Customer Success
I haven't received a odometer reading…
I haven't received a odometer reading request text for April or May. I do not want to lose my policy for non- payment.
I love this company so far. Great pricing for full coverage. Please contact me by text soon.
12 mai 2025
Avis spontané
Réponse de Mile Auto
Hi Salina - Tammy in our Customer Care department will be reaching out to you to take care of this. Thanks for being a Mile Auto customer!
I just renewed with this company
I just renewed with this company. My payments are much lower than the last horrible company ROOTS(don't use them, they stole money from my account after I canceled) so far I've had no issues. The man I just spoke to was very helpful. I'm paying 1/3rd what I was paying with roots for the same exact coverage. If I continue to have the experience I've had so far ill be a customer for life and will give 5 starts. 6 mths in,so far so good. No claims, knock on wood, but great prices and I've had great customer service. After the experience I had with roots who after 1 yr raised my already outrageous rates 100 dollars, then 3 mths after I canceled went into my account and took out 400 dollars still refusing to give it back, I'm weary. I always kept the same insurance company for 30 years before. Now it seems you have to look for a new company every 6 mths. I'm hoping everything continues going well. I read some reviews, I haven't had any of those issues. I call and those I've spoken to have been very helpful. So🤞hopefully I can say I found my new insurance company, and stay with them.
7 mai 2025
Avis spontané
Réponse de Mile Auto
Hi Shannon, Thank you so much for taking the time to share your experience. We’re truly glad to hear that things have been going smoothly and that you’re seeing meaningful savings with Mile Auto. It's encouraging to know our team has helped restore some peace of mind.
We also appreciate your kind words about our customer service team. We’ll be sure to pass the feedback along. Please know we’re here to support you every step of the way, and we’re committed to earning that 5-star experience long-term!
Thanks again for choosing Mile Auto! We’re grateful to have you with us.
- The Mile Auto Team
Did you shutdown and forget to tell people??
How is it that you can answer people on this review site but you can’t answer your actual phones? I have been calling the main line all week during business hours and have only received a recording that you are not open. I have emailed 3 times over the last month and received no response. And now the first of the month has come and gone and I have received no odometer text messages to determine this month’s payment. IS THIS COMPANY OUT OF BUSINESS AND THEY FORGOT TO INFORM THEIR CLIENTS?
2 mai 2025
Avis spontané
Réponse de Mile Auto
Hi Cassandra – I am glad our customer care team was able to connect with you to get to the bottom of this mystery. Frankly, your TrustPilot posting helped us discover an issue with our phone system which prevented a telephone with a West Coast area code from reaching our East Coast call center during our morning operating hours. Strange, but now fixed. Thank you for that!
We appreciate you being a Mile Auto member, and hope you will feel free to reach out in the event you need anything further.
I did my quote on line then called customer care
I did my quote on line, but I had questions about my coverage needs. I called customer support and spoke with Max. He was able to answer all my questions and get me set up with a policy that will give me more coverage at half the price I was paying my current provider. Time will tell how this insurance is, but Max is an excellent customer service representative. Thanks Max!
28 avril 2025
Avis spontané
Réponse de Mile Auto
Hi KP,
Thank you so much for sharing your experience! We're thrilled to hear that Max was able to answer all your questions and help you find the right coverage at a better value. Providing excellent service and helping our customers feel confident in their coverage choices is very important to us.
We truly appreciate you choosing Mile Auto and look forward to serving you. If you ever have any questions or need assistance in the future, don’t hesitate to reach out!
Thanks again for being part of the Mile Auto family!
— The Mile Auto Team
Non-existent customer service. Cancels insurance without warning or even letting you know.
My payment didn't go through for some reason and without any attempt to contact me or have a grace period or an email or anything they immediately canceled my insurance without telling me. There is no reliable way to get a hold of the company if there is any issues whatsoever.
23 avril 2025
Avis spontané
Réponse de Mile Auto
Mr. Smith - Mile Auto has dozens of customer care staff members on duty M-F from 9am – 6pm in each US time zone. We do not cancel customers without notice, and in fact you were contacted via both email and snail mail. All customers who miss a payment are given a grace period by law after notice of cancellation for non-payment. We regret that you believe you had a bad experience with our pay-per-mile insurance. Tens of thousands of low-mileage customers appreciate our pay-per-mile insurance, customer care services and claims handling. We would be happy to discuss your particular situation if you would like to call us at 1-888-645-3001.
EVERY month they add some b.s
EVERY month they add some b.s. new charge. My base rate from February '25 to March '25 went from $29.00 to $50.00. Why? Scammers!! and I am dropping them this morning. I had no accidents or claims and yet I was also was given a new charge of $6.50! I ask what is this? the response: 'camera charge for your photo' LMAO.
13 avril 2025
Avis spontané
Réponse de Mile Auto
Dear Tom, We appreciate your concerns, but as with all other sectors of the economy, the auto insurance industry has been forced to respond to inflation over the past several years. Auto parts and repair prices have gone up along with labor rates and the prices of replacement vehicles. As a result, insurers have had no choice but to increase prices. We understand that rate increases are unwelcome, but they are necessary in order for insurers to stand by their commitments to their customers. We are sorry to see you go, and wish you well as you seek new insurance coverage.
I called today & the First Lady I…
I called today & the First Lady I talked to was very rude & refused to let me speak with anyone else. I called back & Ilse was very kind patient caring & ALL the wonderful things that someone in customer service should be. She went above & beyond!! If I could she would be the only one I would like to deal with from now on. Thank you Ilse you are wonderful at your job
27 mars 2025
Avis spontané
Réponse de Mile Auto
Hello Ashleigh, Thank you for sharing your feedback! We truly appreciate your kind words about Ilse and are happy to hear that she provided the excellent customer service we strive for. We’ll be sure to pass along your compliments to her. If you ever need assistance in the future, don’t hesitate to reach out, we’re here to help!
The CSR Ilse handled the entire…
The CSR Ilse handled the entire transaction in a most thorough, EFFICIENT, and professional manner. She was patient, polite, and kind!
26 mars 2025
Avis spontané
Réponse de Mile Auto
Hi Jorge,
Thank you so much for sharing your kind words! We’re thrilled to hear that Ilse provided you with such a positive experience. We’re proud to have her on our team, and we’ll be sure to pass along your feedback to her.
We’re here to support you and ensure that your experience with us remains excellent. If you ever need anything in the future, don’t hesitate to reach out.
It’s a total joke
It’s a total joke! Received a quote. Tried buying it and gave them my drivers license and vin. Drivers license & Car are totally clean and they doubled my base price. Their explanation was well now it’s accurate! Run fast!!!!!
20 mars 2025
Avis spontané
Réponse de Mile Auto
Hello Howard - Our goal is always to provide accurate and fair pricing based on the details provided. Once we obtain a driver's license and VIN, pursuant to regulatory filings we are required to run reports such as motor vehicle violations, credit and prior insurance coverage to develop a final rate. Those additional items control the final rates that are displayed. We're committed to offering transparent and competitive rates, and we encourage you to reach out if you have any further questions or concerns.
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