Mile Auto Avis 

The customer service went so smoothly and she is very active in paying attention to my details not sign of madness often at when my name is difficult to pronounce she took it with me gently. I love the service in whole

I had a quick and easy experience. Tammy J was incredibly kind and informative.

Jose A. Was super cool as a Representative . He assisted and handled my needs . Such great support I appreciate him.

Heather , was in sales , but still took the time to help me with switching vehicles, she was super friendly and whatever she may have had going on with her life , she never let it come through her voice , she took the time to explain and give best suggestions for our situation, you could just see the smile and glow , thru her voice, because of her and other members of mile auto , is why we will be customers for a long time.. sincerely Pastor Carl and Brenda Tickle..

It's now been 8 months since I submitted my claim and still they haven't even considered it. They keep asking for materials they've been sent 10 times already. Delay delay delay. They are breaking the law and clearly just hoping I give up. Avoid at all costs.

If there is something called transparency and if a business should be ethical, and your need is an auto insurance policy where your car runs limited number of miles per month, then look nowhere else for your perfect auto insurance policy and the best customer care service that never leaves you unsatisfied, it must be Miles Auto..... No second thoughts about it.

I would give them a 0 if it was available. Can’t get them on the phone to correct an issue on my policy!! They haven’t reported to the DMV that I even have insurance. I have sent them several emails.But, only receive the same information over and over again…. To send an email to customer care… That doesn’t care.. Stay away from unless you are looking for high fines! Want to get pulled over because they hadn’t put it in the system that you are insured… I will be turning this issue over to someone that can investigate my situation to see if maybe I can get a response…

Heather was amazing! She helped me right away. I had to call twice. She answered all my questions!

Max was the person who handled my quote he was excellent,very knowledgeable,easy to talk to.all around nice guy,with all the right answers if everyone else who works there is as good as max you have a great team working for you.thank you max James Childers

The gentleman that assisted me Jose was polite professional and diligent .

I forgot to cancel my insurance on a truck I sold on 12/13/24 so I called customer service and explained my situation to her she explained to me that with a copy of bill of sale was all I needed to cancel truck. Thought occured to me to ask about substituting another vehicle and she explained to me that was better way than canceling policy on F150 and then starting from new with the Focus I was going to have insured. Worked out great. Thank you for your help.

One star is too high for this scam of a company. I was in an accident with one of their insureds. I filed a claim with Mr Kevin Weir (not sure about the spelling) Anyway, he told me an adjuster would be contacting me. That did not happen. He then called me back to have me upload photos of my car, a link that did not work. That was approximately 2weeks ago. I cannot get this guy to answer my calls. The phone message states that the office is closed for the holiday but the holiday has passed. I'm sure at this point there is no adjuster, there is no claim department. This is criminal and unfortunate for hard working people who simply want what they are entitled to.

CLAIMS SERVICE IS NONEXISTENT
Saw a much cheaper quote vs my current well known trusted carrier. But checked out the reviews about claim service. So I decided to call them and see how my experience would be. Got put on hold twice. No one ever answer and phone call was disconnected.

Also noticed no response to any of the 1 star reviews on here. Obvious that they do not care and will not be in business long.

WOW

Dodged a bullet.

NO THANKS!!

M - MAKING
I - INNOVATIVE
L - LIES
E - EVADING
A - ALL
U - UNNECESSARY
T - TRUTHS
O - & OBLIGATIONS

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The lovely lady who helped me tonight was wonderful and very considerate as well. My photo wasn’t going through properly so she handled it for me. Then sent me what I needed!

My car insurance expires 12/30/24 and I was shopping around for a better rate. Called Mile Auto and spoke to Kelsi and she convinced me to give them a try. I will not only save lots of money with there plan, even more savings with fewer miles driving. Thank you Kelsi for your wonderful customer service skills. Your company fits my retirement lifestyle.

Heather was very informative and answered my questions without trying to sell me on Mile Auto. I did my own research and they are excellent for people that work from home and don’t drive everyday I have not and hope I never have too use the claims department , I would absolutely say give them a call and get a quote . Follow exactly was is in the contract and you will be very happy. I think the bad reviews come from people that just don’t understand the process . Try them and if you don’t like them change insurance carriers.

Kimberly from Atlanta provided excellent customer service and was very professional and knowledgeable regarding my needs for insurance. I had to make several changes including changing states, adding a car, and changing coverage details. Kimberly was able to quickly make these changes for me and took time to explain every detail regarding the changes. Outstanding customer service! I’m very impressed.

Kimberly Valdez.... was a great help and please get her to lead your team in customer care...

Mike auto is a great company with great rates. My customer service representative Kimberly was fantastic and helped me add a new car to my policy and the call took less than five minutes. That’s just good service. She addressed all of my needs promptly and efficiently.

I was slightly skeptical at first. Hold times were a bit long, but once Kimberly answered the phone I was blown away! She was amazing and getting my insurance to an amount I was comfortable with and explaining how the process works. If you don't drive your vehicle much this is the insurance you were looking for. Very flexible and very understanding company