Mile Auto Avis 

They are inconsistent. First 6 months went great. They give you different excuses for overcharging you.

Don't be deceived by this company. They are NOT as cheap as you think. A lot of hidden fees. So let me tell you my story.
- Previously, I had insurance with Geico but I moved to a new state so they raised my rate to north of $100 per month.
- MileAuto quoted me $0.068 per mile, so $6.8 per 100 miles, let's say each month I drive 500 miles, so less than $40 per month, which is a pretty good deal huh?! Same coverage but half price! Sounds a pretty good deal. But no...
- On Day 1, I was already charged $250 and they say that's a one-time, fixed fee. So I think, hm, that's okay. Just a one-time fee. If I use them for 1 year, so, on average, it costs me just another $20 per month. If I use it for ~2 years, just $10 per month. Seem okay to me.
- But then after the 1st bill, I realize that they also charge me some nonsense fees like a Base Charge ($15), Installment fee ($3), Policy Admin fee ($7), Mileage Data Capture fee ($5)?? So total, I have to pay them ANOTHER fixed fee of $30....
--> So, on average, it's already 40+20+30 = $90 per month for just 500 miles --> It is NOT cheap as I though, in fact, it's pretty much same with Geico and Progressive
- That's not the end of story. Now, after 6 months, they come back to me and say I have to renew my insurance policy and they will charge me ANOTHER $300 fixed fee AGAIN!!! with them! I though that $250 that I already paid is a one-time fee and I would not be charged again! So that means, they charge me $250-$300 for EVERY 6 month. That being said, $50 fixed fee every month. Plus those nonsense fees around $30 above, I'm charged $80 per month even if I don't drive AT ALL. Assume that I drive 500 miles per month, that would add another $40. --> So, total $120 per month, which is MORE EXPENSIVE than Geico and Progressive.
- Thankfully, I am a careful driver, I didn't have any incident. But Mileauto is a fraud if you read other comments. They would never handle your requests and claimts.
STAY AWAY FROM THEM - THEY ARE NOT AS CHEAP AS YOU THINK

They quote me a very good rate monthly, and so I switched to this company for. I have been paying for mile auto my monthly premiums for four years and happy for the rate.. but then this accident happen and this is when I really felt cheated. I called claims department, during my initial call somebody answered and assured me they’ll take care of things, he gave me his personal phone number so I can contact directly for any issues. But then days and weeks later, nothing. I followed up/called and left voice messages to that phone number and even called Mile Auto Claims, nobody answered. If you call billing department, great customer services though very courteous staff, but when get forwarded to claims department, that’s it hanging dry.. I was not satisfied because is when we have problems like accident that we need insurance to take effect and takes care of our coverage,, but they did not really take action or do what they promise to do.. Insurance coverage is an agreement that I pay my monthly due and they will cover any damages if an incident happens.. but Im so disappointed when they did not do their part… I was happy paying monthly low rates but now realized what a big mistake.. They are not truly there when you are in accident… It seems like a one sided deal, they take my monthly payments diligently but when it is time for me to ask them to take care of my accident the jsut disappear.. so annoying.. I never had accident, and this was my first time in 25 years… i learned my lesson, “you do get what you pay for”. I am looking for new auto insurance, but their rate is still very tempting low. With my experience with them, i could not trust Mile Auto. I feel betrayed, i paid my part of the agreement and they did not do theirs. I am still looking for other insurance.

We have had Mile Auto since March 2024 on 3 cars. I like the price which is much less than USAA. We haven't had any claims, so I cannot comment on that. I called once to update my payment information and the call was picked up quickly and handled right away. The man who answered was very pleasant.

I just wanted to let someone know how helpful and Patient your Customer Service Representative was with me. Her name is Heather. She was SO Attentive and Understanding to my needs. God Bless Her. I prayed before calling your number because I didn't know what else I could do. Then she answered my prayer. I wish there were more C/S Reps. Out There who actually cares about the Customer. THANK YOU SO MUCH!!!

Could not even get a quote that didn't keep going up. Sara never sent her final one. My TQ trust quotient of this group is 0.

I t was embarrassing

Heather went above and beyond to troubleshoot and resolve a compounding issue that had been stressing me out for weeks. I was having a hard time getting through to a live human being, but once I made my way to Heather, she took excellent care of me and did so with considerable grace and empathy.

The way she handled my case absolutely showcased her genuine care for my concerns and experience. At a time when many customer support agents are being pressured to close out cases quickly, whether they were completely resolved or not, it meant a lot that she reached out after our call to follow up about the issue and resolution.

Heather has a great attitude, a solid work ethic, and the kind of customer empathy that makes her an incredible asset to the MileAuto team. Someone please give this girl a raise!

Mile auto provides auto coverage at an affordable price! Luckily i was paired with Kimberly who made everything simple and easy to understand! I’ll definitely be joining the mile auto team, soon thanks to her assistance! Thanks again Kimberly!

They cancelled my policy. They would not say why...anyway, I went through a check point and showed my insurance had expired. No one at mile auto could tell me why. I received a traffic ticket for no insurance and my car was towed and together it cost me $500...Just talked to a guy in customer no service and he basically hung up on me! Stay away from this company..

Heather is so nice each time I call. I am thinking about purchasing a car and she was very nice explaining me the coverage and also was able to explain the renewal. I am very happy with mile auto because I only drive local to work.

This insurance is a nightmare! They didn’t report that I had insurance so I show a lapse in coverage for months and can’t get another policy. I’m trying to get it fixed. The customer service is horrible. Dropped calls and very rude. I can’t wait to get away from this insurance company. I can’t get other insurance until my coverage is updated with the state.

ONE WORD “IT IS A DOG SH….” DONT WASTE YOUR TIME CALLING THEM.

I got this so-called insurance because I am a Senior Citizen and sadly have to have Insurance according to STATE LAWS that are out in place to rip off the public( Major RIPOFF) even though I do not DRIVE anywhere due to working from home. I started out paying $24.00 a month ' and then after 6 months they raised it to $30.00 a month...Get this, same Odometer number and more money..What a rip-off as usual. I tried to call today, to see why I didn't get my renewal information , and was told I was cancelled due to another Insurance Company has bought them out..Oh and that after being hung up on numerous times and rudely spoken to by one of the claims people ( female) and talking to me like I am so kind of MORON.Not Appreciated at all. I say never ever deal with this SO called Insurance people..Reminds me of a "Bait and Switch" Company..Or an elaborate Ponzi Scheme to screw you out of your money.

Had me digitally sign all the forms, take my odometer reading etc. The told me after calling 8 times that I had to reapply. Drop them like a bad habit. USELESS!!!

This low budget ass insurance is garbage literally they never answer the phone it’s like 3 of them and they all
Ack slow told me the system was down couldn’t honor my towing call back in the
Morning i call back she said u have to send in a receipt why wouldn’t you tell
Me that in the first place my car been sitting for days better yet why did I add it if it can’t be used then said her manager told her to tell Me that then I call him he said he gotta talk to the managers he gone call me back in 10
Mins this insurance company is wack and I’m definitely canceling they ass asap it’s only 3 of them u are not speaking with anyone new they no
It’s u calling as well
Reasons why they take forever to answer

They don’t report so when you go look for other insurance it will be like you didn’t have insurance for however long you were with them.
They “don’t record phone calls” so it doesn’t matter what they say to you, they won’t honor it when you call back to discuss it further.

I haven't had to file a claim as of yet and hope I never have to. I will say though that I was a little scared about coming over after reading some of the reviews but I saw worse reviews with Geico whom I was with and couldn't stand!! My experience with Mile Auto has been the mist pleasant experience I've ever had with a insurance company. Whether I reach out via phone or email I literally never have an issue.

I had such stellar experience with Alexandra Waters from the Austin location. She was so patient, professional, and courteous. If customer service was in a diet then her picture would be next to it. Best customer service experience of the year thus far!!

SAVE YOURSELF. DO NOT GET THIS INSURANCE.
Their customer service line says their hours of operation are from 9am-6pm. Yet I have called doing those business hours numerous times to get the message “our office is currently closed. I attempted to cancel my policy and have received no confirmation or reimbursement in 10days. I called the claims li e as it was the only way I could speak to a human. They said they have no knowledge of why customer service is always closed and cannot help me. ridiculous.

Heather was just outstanding! I’m not going to go full into detail but the previous lady that I had talked to in customer service was super rude and gave me attitude when I was asking questions about a refund of mine. Heather, was so patient, calm and understanding and she broke down what I was refunded for, why, and went into detail about my questions. Not only that, but she was so sweet and just made a weight lift off my shoulders. Heather if you’re reading this, thank you again for really helping me!!