Mobidoctor Avis 

Excellent, straight to the point

I received the prescription, and everything went smoothly and quickly. However, I was charged twice.
Despite numerous emails and even though Mobidoctor acknowledged the duplicate charge, they were unable to refund the amount. In the end, I had to file a dispute through my credit card company.
Very poor customer service.

I contacted customer support with two separate questions about prescriptions. The representative replied simply “No,” so I politely asked which of my two questions he was answering. His response was: “Do you understand English?”
I found this unnecessarily condescending and unprofessional. The confusion was caused by the one-word response to two different questions, and I was simply asking for clarification. I understand that customer support can be frustrating work, but customers should still be spoken to respectfully.
To be fair, I have had good experiences with the prescription service itself, and it has been useful and convenient for me. However, in my experience, the communication from both the doctors and customer service can sometimes come across as dismissive or disrespectful. I think the service would be significantly better if customers were treated with a little more patience and professionalism.
Unfortunately, in this particular interaction, I left without getting a clear answer to my original question.

Gabriela Canales was my doctor and she was very kind and patient with me. This is such a wonderful arrangement for travellers and exchange students who aren't part of the German healthcare system. Very grateful!

They are amazing! The doctors are super friendly, and never had any problems using prescription at online pharmacies such as EFarma or Mijnapotheek. It's great that I can make appointment within 10 mins, and the prescription is almost always ready within few minutes. Highly recommended!

No complaints about the doctor, they tried their best.

But be warned, pharmacies in Finland for example will not fill prescriptions made by a doctor from Mobidoctor. Nothing on the website warns about this. I contacted support via email and live chat, and have been totally ignored, so don't expect any help there either.

My refund request was also ignored. Spare yourself the trouble and the money.

Caution
Digital prescriptions are not accepted in Belgium and some other countries! I wasted €57 for nothing!

Dr Farhad is very good doctor and thinks with you about the situation. I happy with his medical care.

The doctor made it seem like they could replace my medication I lost, but when I got to the pharmacy, they said the dose I need it not available in Germany, and there doesn't seem to be a way for me to take it to get the right dose. When I messaged her after the appointment, she sent me all the dosing info and confirmed the dose I need doesn't exist here. I wish the doctor told me that when we were on the phone. Was a waste of money.

Dr. Jakab is knowledgeable and very pleasant doctor . I have been using this website for some time and always have only positive experience . Thank you !

Got in contact with a doctor immediately and within a day and after a consult I had the treatment I was looking for

Amazing... all I can say. I live in the Netherlands and I have to beg for prescriptions. The doctor was very nice and kind and helpful. Fully recommend it!

Een fantastisch kundige dokter! Stelde ons direct gerust en was heel duidelijk in de vervolgstappen. Absoluut een aanrader als je op vakantie bent en medische ondersteuning nodig hebt.

Dr. Hadi Farhat is awesome. Would highly recommend him to anyone.

Female age 61 seeking hormones that my gyny was not willing to prescribe at this point - I had a video call with a female doctor - this is a legit site. Although at one point I had to emphasise that I did know my body and that I was not experiencing certain effects due to "my mind", I received intelligent, non condescending, caring information for a reasonable fee. " Excellent service and recommended.

It was so fast and easy. I got the medications I needed and the prescription was emailed to me.

Dr. Chrysoula Liakou was highly professional, clear in her communication, and very helpful throughout the consultation. The service was fast, efficient, and reassuring. I would gladly recommend her and MobiDoctor.

Okay experience. In all likelihood you do not need the doctors note for your insurance company so don’t pay extra for it!

Very convenient and trustworthy service. Been using them for few months already.

Ben in griekenland op vakantie. Zaterdag een binnen een half uur een video call afspraak gehad met een arts van mobidoctor, een recept voorgeschreven gekregen. Helaas kreeg ik het steeds niet mee bij de apotheek, op meerdere plekken geweest op rhodos. Meerdere keren contact gehad met de klantenservice van medidocter, helaas paar keer niet gelukt. Maar ze hebben wel de moeite genomen om contact met de apotheker te zoeken. Door de strenge griekse regelgeving niet het voorgeschreven medicijn gekregen. Maar door het goed mee denken en nieuw recept voor te schrijven is het toch goed gekomen. Ik raad medidocter zeker aan, het heeft wat gekost. Maar ben zeker geholpen zonder naar een arts hier te hoeven gaan op het eiland! Bedankt aan Chris van de klantenservice en de des betreffende arts!!!!

Met vriendelijke groet Bert