Mobidoctor Avis 

I used Mobi Doctor twice, and my second experience was very disappointing.

During my first visit, the pricing was clear upfront (about $30). However, on my second use, I was charged over $230 more. The final price was not shown to me before processing the payment—my credit card information was already on my profile so I only saw the full charge afterward on the receipt. Based on my previous experience, I reasonably expected the cost to be similar.

I contacted customer support immediately after noticing the discrepancy. They acknowledged the issue and agreed to process a refund, but despite this assurance, the refund has still not been completed.

I’m leaving this review because transparency in pricing and follow-through on refunds are essential. I would appreciate this being resolved promptly.

the doctor was quick but very helpful. so thankful I found this service

I scheduled an appointment online which should have been a video call. I joined 10 minutes early, as suggested by Mobidoctor. I tested my camera and microphone to ensure everything would work, which it did. I waited 9 minutes after my appointment was supposed to begin. The doctor never joined the call. I finally received a chat message from a "doctor" where I was asked 2 questions. I did get my prescription but I did not get what I paid for from Mobidoctor. This was not a video consultation. I was not asked any relevant questions even though this would be my first time taking this medication. This will be the last time I use Mobidoctor because you don't get what you pay for and what is promised.

Furthermore, the owner has threatened legal action against me for expressing my dissatisfaction. He initially threatened to withhold my refund until I remove this review. You can read other negative reviews in TrustPilot. This is his behavior. I have everything documented including the nasty and unprofessional messages he sent me to try to intimidate me. I have also reported this company to regulatory organizations and agencies for further investigation.

They finally issued my refund after I complained to a number of agencies. Good riddance!

Our family using Mobi Doctor for a lot of visits. It is the best, most convenient, affordable visits we have found anywhere.

Appreciate having a Dr that I can talk to while traveling in Europe. He’s attentive and I have had other consultations with him this year when I was feeling sick in Europe.

Very fast and absolutely helpful… perfect

Very thoughtful, helpful professional consultation.

Works perfectly

Mobidoctor quite literally saved my life, and Chris, the company’s co‑founder, deserves an enormous amount of credit for going far beyond what anyone could reasonably expect from customer support. I was in Denmark as a diabetic traveler, at genuine risk of diabetic ketoacidosis, and completely unable to obtain insulin at local pharmacies due to the way the Danish pharmaceutical system handles prescriptions and insulin types. Every other avenue I tried was failing, and time was running out.

Chris stepped in personally, walked me through the intricacies of the Danish system, and negotiated pragmatically with the pharmacy and Mobidoctor’s medical team to get an insulin prescription that could actually be dispensed where I was. His patience, deep knowledge of both local requirements and Mobidoctor’s processes, and sheer willingness to stay on the line until the issue was resolved were nothing short of heroic.

This wasn’t just “good service”—it was a lifesaving intervention delivered with empathy, expertise, and tireless follow‑through. I will never forget how Chris showed up for me in a moment of real medical crisis, and I wholeheartedly recommend Mobidoctor to anyone who may ever need urgent, cross‑border medical support while traveling in Europe.

So quick to find an available doctor and it works for most contries I travel to in EU.

How great ! I recommend 100%

The doctors are very helpful and the process is straightforward. The prescriptions are legit. If you are in Germany make sure to have them sent to your pharmacy by the platform as they will not accept it if you bring a physical copy yourself.

Mobi-doc and my doctor has been amazing!

really efficient and handy for when i was on holidays. quick appointment. seen a couple of minutes before my appointment. emailed prescription and receipt ,would recommend.

The doctor was amazing.

The doctor was knowledgable, professional, and compassionate.

Doctor contacted me on time. Very patient and listened to my symptoms. Asked precise question to understand my issue and worked to rule out if other issues are contributing. Polite, respectful and caring. This is a great service and I appreciate the help.

Works! Works!

Very prompt service. Needed to follow up and MobiDr found suitable pharmacy for me. Would def use services again.