I wasted money on Mobi doctor - they weren't able to connect via video chat and basically telling them what I needed. It was quick and prompt - but the problem was with trying to get the prescription... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
An absolutely superb concept executed brilliantly. There was a bit of a wait (still waiting 2 hours later) today. But typically it’s a 15 minute quick painless process for almost everything under the... Voir plus
Can’t really fault it. Had an issue in Frankfurt on a Sunday. Simply wrote what the issue was and was prescribed exactly what I wanted. The prescription itself was a bit pricy and it would be great if... Voir plus
The doctor was very straightforward and helped me with a script for the supply of my prescription without having to go to the hospital. He was patient as I had some issues logging in due to internet i... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Mobidoctor is Europe's favourite doctor. We enable you to get high-quality healthcare in every corner of the EU. We provide online doctor consultations 365 days a year, without any waiting time and prescriptions within minutes
Coordonnées de contact
Malte
- mobidoctor.eu
4,3
Excellent
677 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 36 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great experience
Great experience. Have received prompt help and will continue to consult them.
20 février 2026
Avis spontané
Réponse de Mobidoctor
Hi HAM RIN, thank you for your review. We’re really glad to hear that you received prompt help and had a positive experience.
At Mobi Doctor, we aim to make it easy for patients to speak to a licensed online doctor and receive a proper medical assessment without delays. It’s great to know the process worked well for you.
We appreciate your trust and look forward to supporting you again whenever you need us.
Chris
Founder, Mobi Doctor
Very happy with their service
Very happy with their service. Consultations are fast and professional and they were very helpful with rescheduling an appointment.
18 février 2026
Avis spontané
Réponse de Mobidoctor
Hi Jordana, thank you for your review. We’re really glad to hear that you’re happy with the service.
It’s great to know that the consultations were fast and professional, and that our team could assist you smoothly with rescheduling your appointment. At Mobi Doctor, we aim to make it easy for patients to speak to a licensed online doctor and receive a proper medical assessment without delays.
We appreciate your feedback and your trust.
If you ever need support again, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
Testosterone Replacement Therapy the easy way across EU
I'm from Romania and I interracted with mobidoctor.eu for my trt treatement, since in Romania doctors are reluctant to prescribe trt to male beyond their prime (i'm 47 years old). The consults went well, precise, I uploaded my bloodwork and got my reviews very fast, in a video call with a doctor on the platform.Prescriptions were easy to get from pharmacies in Germany, in my case, and shipped to Romania. Everything ok
16 février 2026
Avis spontané
Réponse de Mobidoctor
Hi Florin, thank you for your review. We’re really pleased to hear that your experience with Mobi Doctor has been smooth and efficient.
It’s great to know that the consultation process worked well for you, including reviewing your bloodwork and discussing everything clearly during the video call. At Mobi Doctor, we aim to make it easy for patients to speak to a licensed online doctor and receive a thorough medical assessment without delays, wherever they are in Europe.
We’re also glad to hear that everything went smoothly from consultation through to obtaining your medication.
We appreciate your trust and your feedback.
If you ever need support again, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
So quick and easy to access
14 février 2026
Avis spontané
Réponse de Mobidoctor
Hi Jongmyung, thank you for your review. We’re really glad to hear that you found the service quick and easy to access.
At Mobi Doctor, we aim to make it simple for patients to speak to a licensed online doctor and receive a proper medical assessment without delays. It’s great to know your experience was smooth.
We appreciate your feedback and your support.
If you ever need a same-day consultation again, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
Great price But Expect Pharmacy Drama in Berlin
Update / Modification to my previous review:
Potential users in Germany: just know you’ll probably need help from the company to fill the prescription
I recently used Mobidoctor for a prescription, hoping for a seamless experience given their claims of providing prescriptions valid across the entire EU. As someone based in Berlin, Germany, I received a prescription from a Hungarian doctor through their platform. However, multiple pharmacies here initially refused to accept it, citing issues that make it invalid or non-compliant with local regulations.
The company helped me find a pharmacy, but even so it’s a bad process. Probably in Germany the pharmacies don’t accept these prescriptions and you’ll have to contact Mobidoctor so they can intermediate.
Other users have reported similar prescription acceptance problems, often needing extra intervention from the company. To improve, Mobidoctor should partner with European pharmacies and provide a clear map or list of verified locations where their prescriptions are reliably accepted. This collaboration would spare vulnerable clients from unnecessary stress and align with their promise of accessible healthcare.
That said, I think it’s still worth it because seeing a doctor in Germany is extremely expensive and with Mobidoctor it costs much less. So even with all the hassle, the price difference makes it worthwhile for me, but be prepared for the extra steps if you’re in Germany.
Until the whole process is truly seamless, I can’t give a full recommendation, but for the cost saving it’s a decent option with some patience.
14 février 2026
Avis spontané
Réponse de Mobidoctor
Hi Brenda, thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating this situation must have been, especially when you needed timely access to care.
In Germany, pharmacists may carry out their own verification checks before dispensing, which can sometimes lead to refusals or delays, particularly when prescriptions originate from another European country. This is not a reflection of the consultation itself, but rather how individual pharmacies choose to apply their obligations and internal procedures.
At Mobi Doctor, all consultations are conducted by licensed doctors who perform an individual medical assessment, and our prescriptions include the necessary information to allow verification. In the vast majority of cases, patients are able to obtain their medication without difficulty.
That said, you are absolutely right that this should not become a burden for the patient. In situations like this, our support team can step in directly to contact pharmacies, clarify any questions, and help resolve the issue quickly. We would be more than happy to assist you in getting this sorted.
Please reach out to us so we can help you complete the process without further stress.
Chris
Founder, Mobi Doctor
Wonderful customer service that solved my problem
Despite some technical issues with connecting to the doctor, the customer service was helpful and I ended up getting the prescription I needed. If you do not manage to get through due to connection issues, they will still be able to write you after. I love this system, and will definetely be using it to get my prescription from now on.
13 février 2026
Avis spontané
Réponse de Mobidoctor
Hi Nicolai, thank you for your review. We’re really glad to hear that your issue was resolved and that you were able to get the help you needed.
We’re sorry you experienced some connection issues, but it’s great to know our support team could step in and assist you promptly. At Mobi Doctor, we aim to ensure that patients can still receive support and follow-up even if technical problems occur during the consultation process.
We truly appreciate your feedback and are pleased that the system worked well for you overall.
If you ever need a same-day consultation again, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
Great Experience
Great team, fast responses and solutions. Lifesaver especially when traveling a lot. Couldn't recommend more.
30 janvier 2026
Avis spontané
Réponse de Mobidoctor
Hi Torsten, thank you for your review. We’re really glad to hear that you had a great experience and found the service helpful while travelling.
It’s great to know that you received fast responses and effective solutions. At Mobi Doctor, we aim to make it easy for patients to speak to a licensed online doctor and receive a proper medical assessment without delays, wherever they are in Europe.
We truly appreciate your recommendation and your support.
If you ever need assistance again, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
They responded to me quickly
They responded to me quickly, understood the situation very clearly, and their reaction was fantastic.
5 février 2026
Avis spontané
Réponse de Mobidoctor
Hi Samer, thank you for your review. We’re really glad to hear that you received a quick response and that your situation was clearly understood.
At Mobi Doctor, we aim to make it easy for patients to speak to a licensed online doctor and receive a proper medical assessment without delays. It’s great to know the support and response met your expectations.
We appreciate your feedback and your trust.
If you ever need assistance again, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
It's a con
It's a con. They only do online consultation. The "Doctor's" mic wasn't working and then call ended. 49 Euros. I received a message saying that he'd spoken to me at length about my arm and prescribed all the necessary treatment. We never even spoke!
Update: since writing the review, I have been email spammed by the company daily asking me to remove it. They're also refusing to delete my information.
Be careful
4 février 2026
Avis spontané
Really quick response and helpful…
Really quick response and helpful doctors. I would highly recommend this service
28 janvier 2026
Avis spontané
Réponse de Mobidoctor
Hi David, thank you for your review. We’re really glad to hear that you received a quick response and found the doctors helpful.
At Mobi Doctor, we aim to make it easy for patients to speak to a licensed online doctor and receive a proper medical assessment without delays. It’s great to know the experience met your expectations.
We appreciate your recommendation and your support.
If you ever need a same-day consultation again, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
Remboursement intégral effectué / Billing dispute resolved – full refund issued
Litige de facturation résolu – remboursement intégral effectué
Situation résolue
Suite à mon avis précédent, la direction m’a recontacté et le remboursement intégral a bien été effectué.
Je les remercie pour ce geste commercial.
Je mets donc cet avis à jour afin de refléter la résolution de la situation.
Billing dispute resolved – full refund issued
Review update – issue resolved
Following my previous review, management contacted me and a full refund (not only the difference) was processed and received.
Thank you for this commercial gesture.
I am therefore updating this review to reflect the resolution of the situation.
____________________________
I booked a teleconsultation on Mobidoctor at the advertised price of €39.
However, €172 was charged to my card, without clear information or explicit consent for this higher amount.
Initially, email exchanges did take place with your service and the medical consultation itself was satisfactory.
However, since 22/12/25, despite around six follow-up emails, I have received no response at all.
My messages were sent to the contact email addresses listed on your website, namely:
– chris@mobidoctor
– help@mobidoctor
I would like to stress that I did not want to end up posting a negative review. I made several attempts to resolve this matter amicably, but faced with this complete lack of response and what now appears to be a deliberate “ostrich policy”, I unfortunately have no other option.
This is all the more disappointing as the medical service itself was good.
At this stage, a formal notice and a bank chargeback procedure for a non-conforming charge are underway.
I am posting this review solely in the hope of finally obtaining a response and a refund of the overcharged amount.
This review will naturally be updated once the issue is resolved.
J’ai réservé une téléconsultation sur Mobidoctor au tarif affiché de 39 €.
Or 172 € ont été débités sur ma carte bancaire, sans information claire ni validation explicite de ce montant.
Au départ, des échanges ont bien eu lieu avec votre service et la consultation en elle-même s’est correctement déroulée.
Cependant, depuis le 22/12/25, malgré une demi-douzaine de relances, je n’ai plus aucune réponse.
Mes messages ont été adressés aux adresses de contact indiquées sur votre site, à savoir :
– chris@mobidoctor
– help@mobidoctor
Je précise que je ne souhaitais pas en arriver à publier un avis négatif. J’ai tenté à plusieurs reprises de résoudre ce problème de manière amiable, mais face à cette absence totale de réponse et à ce qui ressemble désormais à une politique de l’autruche, je n’ai malheureusement plus d’autre choix.
C’est d’autant plus regrettable que le service médical en lui-même était satisfaisant.
À ce stade, une mise en demeure ainsi qu’une contestation bancaire pour paiement non conforme sont engagées.
Je publie cet avis uniquement dans l’espoir d’obtenir enfin une réponse et le remboursement du trop-perçu.
Cet avis sera naturellement mis à jour dès régularisation.
22 décembre 2025
Avis spontané
Réponse de Mobidoctor
Hi Philippe, thank you for your updated review and for taking the time to reflect the resolution.
We’re pleased that we were able to resolve the billing issue and process a full refund. We appreciate your patience while this was being handled and your recognition of the outcome.
At Mobi Doctor, we aim to provide clear, transparent service alongside access to a licensed online doctor and a proper medical assessment. Your feedback is important and helps us continue improving both our communication and support processes.
We’re glad the medical consultation itself met your expectations, and we truly appreciate you updating your review following the resolution.
If you ever need assistance again, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
Réponse de Mobidoctor
Hi Joe, thank you for your review. We’re really glad to hear that you found the service helpful and useful.
At Mobi Doctor, we aim to make it easy for patients to speak to a licensed online doctor and receive a proper medical assessment without delays. It’s great to know your experience was positive.
We appreciate your recommendation and your support.
If you ever need assistance again, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
Excellent professional service
Mobidoctor are professional and very professional.They are especially useful when traveling, I was unable to visit my regular doctor and Mobidoctor came to the rescue. I unreservedly recommend them.
6 janvier 2026
Avis spontané
Réponse de Mobidoctor
Hi David, thank you for your review. We’re really glad to hear that you found the service professional and helpful, especially while travelling.
It’s great to know that Mobi Doctor could support you when you were unable to visit your regular doctor. We aim to make it easy for patients to speak to a licensed online doctor and receive a proper medical assessment without delays, wherever they are in Europe.
We truly appreciate your recommendation and your support.
If you ever need assistance again, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
My first Dr was great, 5 stars, but then next one not
Unfortunately I need to update my review, the 2nd doctor I recently got was not nearly as good as the first one. And I am now suffering due to a medication the doctor forgot to make prescription for and I think today is the 3rd day and still not any response from her and Mobidoctor support hasn't helped. If my Dr is not available, I will use some other provider in the future than Mobidoctor ;(
before my 4th appointment, when the 3 prior were with a different Dr.:
I ran into a problem trying to fill the prescription in Budapest but turns out it is Hungarian pharmacies not following the law, not Mobidoctor's fault. But even though not their fault they quickly addressed the problem and told me one pharmacy that does follow EU law. Since then, Mobidoctor has been excellent, way better than all my experiences with Drs in USA! Granted I have only used on Mobi Dr, but all 3 appointments she has been so great simply follows the science, logic and common sense rather than the usual malpractice in USA. I wish Mobidoctor was available in USA better than any options I can find in USA!
21 janvier 2026
Avis spontané
Réponse de Mobidoctor
Hi Chris, thank you for your honest and detailed feedback. We really appreciate you taking the time to share both your positive experiences and the recent issue.
We’re very glad to hear that your earlier consultations were helpful and that you had such a strong experience initially. At the same time, we’re sorry to hear about the recent situation and the delay you experienced. We understand how important timely follow-up and continuity of care are, especially when treatment is ongoing.
At Mobi Doctor, every consultation is handled by a licensed online doctor who performs an individual medical assessment, and we work to ensure a consistent and reliable experience for every patient. What you’ve described is not the standard we aim to provide.
Please contact us directly so we can review your case, follow up on the missing prescription, and arrange support with another doctor if needed.
Thank you again for your feedback, it helps us continue improving the service.
Chris
Founder, Mobi Doctor
3 years of excellence.
I’ve been using this service for over three years now, and I couldn’t be more grateful. Dr. Liakou is absolutely wonderful, professional, kind, and consistently supportive. As an expat in France, having her continuous care has made a world of difference for me. I always feel listened to and well taken care of. Keep up the amazing work!
18 janvier 2026
Avis spontané
Réponse de Mobidoctor
Hi Christina, thank you for your review. We’re truly grateful for your continued trust over the past three years.
It’s wonderful to hear that you’ve had such a positive and consistent experience, and that you feel supported and well cared for. Continuity of care is especially important for patients living abroad, so we’re really pleased that Mobi Doctor has been able to make a difference for you in France.
We also appreciate your kind words about the doctor, we’ll be sure to pass them on.
Thank you again for your support. If you ever need anything, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
Mobidoctor is there when you need it!
Mobidoctor has helped me multiple times while in Europe. Whether I stay longer than expected and need a prescription refill, or (like this last trip) catch a virus and need medicine, they always respond fast and the doctors are very supportive. Highly recommended!!
25 décembre 2025
Avis spontané
Réponse de Mobidoctor
Hi Christiano, thank you for your review. We’re really glad to hear that Mobi Doctor has been there for you on multiple occasions while travelling in Europe.
It’s great to know you were able to access care quickly when you needed it, whether for a refill or when feeling unwell, and that the doctors provided supportive guidance throughout. At Mobi Doctor, we aim to make it easy for patients to speak to a licensed online doctor and receive a proper medical assessment without delays.
We truly appreciate your recommendation and your continued trust.
If you ever need support again, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
Disrespectful, unprofessional, inaccurate
I am writing to formally lodge a complaint regarding a consultation I had today with Dr. L***** and to request a full refund of my consultation fee.
During the session, the practitioner provided verifiable false medical misinformation and exhibited a demeanor that was unprofessional, condescending, and hostile.
1. Provision of False Information regarding EU/French Regulations The practitioner explicitly stated that it is "impossible for any patient with chronic medication in Europe to get a prescription for longer than 3 months." This is factually incorrect. According to the French National Health Insurance (Ameli) and the French Public Health Code (Code de la santé publique), oral contraceptives can be prescribed for a duration of up to 12 months.
Reference: “La durée de la prescription est de 12 mois maximum.” (Official source: Ameli.fr - Contraception Hormonale).
By providing false information about local regulations, the practitioner obstructed my access to necessary healthcare and continuity of care.
2. Professional Misconduct and Hostile Demeanor Rather than engaging in a professional, evidence-based discussion, the doctor was abrupt and dismissive. When I questioned the 3-month limit, she used sarcastic and disparaging language regarding my previous care in North America, telling me to "adapt" to her incorrect interpretation of European law. This behavior is a breach of the professional standard of care and the patient-doctor relationship.
3. Health Status Ignored Despite providing an optimal blood pressure reading of 113/75 and a healthy BMI (62.6 kg), which qualify me as a low-risk patient for a standard 12-month renewal of my stable medication (Drovelis), the doctor chose to use scare tactics and misinformation rather than clinical judgment.
On top of being over 15 mins late to the appointment with no notification, the doctor also disparaged other medical professionals "Please adapt to your new home Europe. We do not give medications and forget about patients like in Canada and the US."
12 janvier 2026
Avis spontané
Réponse de Mobidoctor
Hi AT, thank you for your feedback. We’re sorry to hear that you were unhappy with your consultation.
Treatment decisions on Mobi Doctor are based on an individual medical assessment, the doctor’s clinical judgement, and the scope of care that can appropriately be provided through the platform. This means outcomes may differ between patients and between providers, particularly for ongoing medication management and prescription duration.
That said, consultations should always be conducted professionally, respectfully, and with clear communication. If that was not your experience, we take that seriously.
We would like to review this matter properly, including the concerns you raised about the consultation and your refund request. Please contact us directly so we can investigate the case in detail and follow up appropriately.
Chris
Founder, Mobi Doctor
I had a great experience with…Mobidoctor
I had a great experience with Mobidoctor. The consultation was quick and easy, and I was able to get Ozempic very fast. The process was smooth and convenient. Highly recommend.
8 janvier 2026
Avis spontané
Réponse de Mobidoctor
Hi Julia, thank you for your review. We’re really glad to hear that you had a smooth and convenient experience with Mobi Doctor.
It’s great to know the consultation was quick and easy, and that you were able to get the support you needed without delays. At Mobi Doctor, we aim to make it simple for patients to speak to a licensed online doctor and receive a proper medical assessment in a fast and accessible way.
We truly appreciate your recommendation and your feedback.
If you ever need support again, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
A service that truly makes life easier
Honestly It makes my life SO much easier.
I’ve been a client for over a year now, and every single experience has been a pleasure.
I love being able to choose the same doctor every time — she knows me well by now, which saves me from having to repeat my situation again and again.
I will definitely remain a long-term client and continue to refer it to my people.
8 janvier 2026
Avis spontané
Réponse de Mobidoctor
Hi Julia, thank you for your review. We’re really pleased to hear that Mobi Doctor has made such a positive difference for you.
It’s great to know that you’ve had consistently good experiences and that being able to see the same doctor has made your care easier and more efficient. Continuity and convenience are exactly what we aim to provide, especially for patients who use the service regularly.
We truly appreciate your trust and your continued support, as well as your referrals.
If you ever need anything, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
An excellent service
An excellent service from start to finish. MobiDoctor were highly professional, flexible, and extremely easy to use. The booking process was straightforward, the consultation was efficient and reassuring, and everything was handled with real care and competence. It’s a genuinely convenient and well-run service that does exactly what it promises. I would highly recommend MobiDoctor to anyone looking for accessible, reliable medical support.
7 janvier 2026
Avis spontané
Réponse de Mobidoctor
Hi, thank you for your review. We’re really pleased to hear that you had such a positive experience from start to finish.
It’s great to know that the booking process was straightforward and that the consultation felt efficient and reassuring. At Mobi Doctor, we aim to make it easy for patients to speak to a licensed online doctor and receive a proper medical assessment without delays, in a way that is both accessible and reliable.
We truly appreciate your kind words and your recommendation.
If you ever need support again, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.